--- title: "Compare NiCE CXone vs CallRail 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare NiCE CXone and CallRail based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/134775-141829/inContact-Call-Center-Software-vs-CallRail" page_type: "comparison" language: "en" --- # NiCE CXone vs CallRail Features and Cost Comparison Last updated September 17th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: NiCE CXoneCallRail2/4 selected [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) [CallRail](https://www.capterra.com/p/141829/CallRail/)[4.5 (173)](https://www.capterra.com/p/141829/CallRail/reviews/) [## NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) Starting Price $110.00/month Value-for-Money 4.1 Functionality 4.1 Ease of Use 4.2 Customer Service 4 Reviews Sentiment Based on [581 reviews](#user-reviews) Positive 478 Neutral 68 Negative 35 [## CallRail](https://www.capterra.com/p/141829/CallRail/)[4.5 (173)](https://www.capterra.com/p/141829/CallRail/reviews/) Starting Price $55.00/month Value-for-Money 4.3 Functionality 4.3 Ease of Use 4.4 Customer Service 4.3 Reviews Sentiment Based on [173 reviews](#user-reviews) Positive 156 Neutral 7 Negative 10 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### Zendesk Suite 4.4 (4,092) * * * Starting Price $115.00 Per User,Per Month Free Trial Free Version * * * User rating 89% of reviewers rated it above 4 stars * * * ### LiveAgent 4.7 (1,789) * * * Starting Price $15.00 Per User,Per Month Free Trial Free Version * * * User rating 97% of reviewers rated it above 4 stars * * * ### Salesforce Service Cloud 4.5 (830) * * * Starting Price $25.00 Per User,Per Month Free Trial Free Version * * * User rating 91% of reviewers rated it above 4 stars * * * Highest Rated ### Phonexa 5.0 (75) * * * Starting Price Contact vendor for pricing Free Trial Free Version * * * User rating 100% of reviewers rated it above 4 stars * * * What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,524 reviews from call recording software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 63%Fit Missing features Feature ratings Recording 4.2 Call Transcription NA Call Routing 4.7 Caller ID NA CRM 5.0 70%Fit Missing features Not enough reviews Feature ratings Recording 4.4 Call Transcription 4.0 Call Routing 4.7 Caller ID 4.2 CRM NA User satisfaction User satisfaction 4.2 User reviews[581](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) Ease of use 4.2 Functionality 4.1 Value for money 4.1 Customer support 4.0 User satisfaction 4.5 User reviews[173](https://www.capterra.com/p/141829/CallRail/reviews/) Ease of use 4.4 Functionality 4.3 Value for money 4.3 Customer support 4.3 Price starts from Price starts from $110Per User, Per Month - Free version - Free trial Price starts from $55Usage Based, Per Month - Free version - Free trial Best for Best for It is designed for organizations of all sizes that need to deliver voice, digital, and self-service customer experiences across all interaction channels. Best for CallRail is perfect for marketing agencies, data-driven marketers, multi-location businesses, small business owners, and anyone who relies on quality inbound calls to grow their business. ## User reviews Pros & cons VK Vignesh K. Technical specialist > "The real-time analytics and customizable reporting tools make it easy for supervisors to monitor performance and..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6786405) NN Nick N. Workforce Management > "We experience sync issues in real-time dashboards from time to time and we have agents getting logged out of CXone..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6520225) VK Vignesh K. Technical specialist > "The platform offers a robust set of tools for managing users, skills, routing, and reporting." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6786405) LR Lauren R. Manager > "The automated reports don't match custom reports when I run the same data." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6673366) CN Carli N. Scheduling > "What I like most about CXone Mpower is it never lags and is always efficient to use." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___7130749) VJ Vipul J. Senior Manager Quality > "having loaded with a lot of features make it slow at times so might need to work on the servers/capacity in the..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6545019) NN Nick N. Workforce Management > "The web-based experience gives us the flexibility to switch browsers if we experience issues." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6520225) TP Teresa P. Technical Support Specialist II > "It seems to be a bit hard for people to understand how it works in the beginning since it has a lot of features." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6745910) VJ Vipul J. Senior Manager Quality > "User friendly with advance features including planning, managing real times queues, quality management etc." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6545019) LR Lauren R. Manager > "I seem to have the most issues with reporting, I think it's inconsistant and hard to get to. " [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6673366) JH James H. Senior Director > "Ability to run reports on demand, ACD is robust, and dashboards and supervisor application gives real time views..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6160743) RG Robin G. Accountant > "We constantly have problems with the portal saving passwords and not allowing us to log on. " [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6330394) Saskia M. Senior Director Sales Marketing > "It inlcudes a real-time chat feature, so we can stay in touch with clients in real time; it supports VoIP, so we..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5033719) AD Amanda D. Benefits Assistance Center Team Lead > "The email capabilities are not nearly as advanced as the call features." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6149515) VK Vignesh K. Technical specialist > "CXone also provides solid documentation and responsive support when needed." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6786405) RG Robin G. Accountant > "You take our money every month on autopay but always fail to email the invoices. " [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6330394) TH Tina H. Digital Contact Center Solutions > "We are also in the process of moving many of our teams into CXOne and the ROI we have already experienced is..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6530644) Abel A. Agent > "I had to encounter certain difficulties that the fall 23 version is supposed to resolve but did not resolve any of..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5051486) LR Lauren R. Manager > "I am not familiar with what appears to be the new branding of Mpower, however I like overall the ease of workflow,..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6673366) PS Paul S. Networks & IT Lead > "The licensing is too restrictive, it would be great to have a reporting tier, where no phone calls are able to be..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993940) CP Cara P. Access to Services Section Manager > "We're in the process of adding more applications and the team at NICE has been incredible. " [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6719618) JH James H. Senior Director > "It's on the expensive side. " [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6160743) SP Sarah P. Automation Consultant > "Leading edge of contact center technology" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6562728) AK Adam K. Workforce Manager > "Their Fall '23 release is supposed to address a lot of these issues, but NICE was not forthcoming with any of the..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5004207) NK Nila K. Customer experience > "Makes employees jobs much easier" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6831171) AA Amy A. Director, Community Impact > "We also had issues with connectivity that took months before identifying the issue to fix." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993363) JS Jamie S. WFM Analyst > "It's easy to skill agents and build dashboards." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6545242) VR Verified Reviewer Supervisor > "Cost considerations: CXone's pricing may be a concern for businesses with limited budgets." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4803132) TP Teresa P. Technical Support Specialist II > "reliable and that the platform is easily scalable." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6745910) AK Adam K. Workforce Manager > "I continue to spend an inordinate amount of time working around CXone's inadequacies." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5004207) RLC Raine Leonard C. Agent > "The thing that I really like is that it is used to check my schedule on my work everyday." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6061927) AK Adam K. Workforce Manager > "They over-sell and under-deliver." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5004207) TW Tim W. IT Admin > "Easy management, set up, functionality and use" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6593022) CS Crystal S. Customer Service Rep > "I'm not able to type in the number and hit enter to initiate the call. And when typing in the number to make a..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2519066) VK Vinit K. Backend developer > "Businesses seeking to offer a seamless and customised client experience should consider it because of its..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4623058) Shanice P. Customer Service Agent > "The setup process is not easy if your not knowledgeable of the content and or company your using the software for" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3520331) JW Jim W. admin > "nice interface easy to use and very straight forward." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6549476) CC Clinton C. Contact Center Manager > "As of late, we are constantly being told to clear cache, delete temp internet files, shut down and restart our..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2725656) AT Akhil T. Cxone Lead > "I am working on Cxone since last 5years.every year ,they are enhancing their services and upgrading." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6153133) LM Lilia M. Insurance agent > "There are some features that I still dont know how to use, but I think is because of the very basic training." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3716988) SP Sarah P. Automation Consultant > "Good experience, everyone we've worked with has been helpful." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6562728) MCJ Ma. Carlon J. Preboarding Specialist > "How I disconnect fast and had to re log in" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3109626) LR Lauren R. Manager > "Overall, I would say that your service/support has been great-- fast and correct." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6673366) DA David A. Kunderådgiver > "It is difficult to controll who calls and if you wanna answer or not. If a call breaks , you have to finnish it..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2718194) TP Teresa P. Technical Support Specialist II > "As part of the technical group, I find it easy to use and understand." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6745910) AC Amanda C. Call Center Supervisor > "Just yesterday we had a GLOBAL outage and no way for our business to take calls when we rely on this system." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2543574) AS Alexis S. CSR > "It has generally been successful since it enables us to complete our work on time and in accordance with the..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4602632) JW Justin W. Tire Group Staff Assistant > "I'm at the point currently where I don't get notifications (despite settings being set correctly) and almost never..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2516319) AS Alexis S. CSR > "The callback option keeps our customers happy, and they consistently provide us with positive feedback when we..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4602632) AM Amanda M. PATIENT SERVICES COORDINATOR > "the only thing i dont like is that if the computer is having an issue, connectivity, then the phone cant be used" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3085926) Tomáš S. Social Media Specialist > "This comprehensive suite can streamline operations by providing all the tools needed in one platform." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4985903) NB Nefertiti B. AA Agent > "What I least like about the software is the constant freezing and having to log out and log back in." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2721380) LW Lindsey W. Workforce Management Analyst > "The forecasting functionality was solid." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6481654) EC Enmanuel C. call representative > "the accessibility, it doesnt work on certain browsers or devies" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2466078) KH Kiyanna H. Client Care Specialist > "There are hardly any issues, and the functionality is simple and easy to navigate." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6334751) JA Jace A. Telecommunications Technician > "There are some bugs with routing and call wrap-up." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2406940) AD Amanda D. Benefits Assistance Center Team Lead > "CXone has great call features." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6149515) MP Meredith P. Director of Operations > "reporting feature hard, can be costly to make script changes." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2540944) DH Dwana H. Customer Service Representative > "With Nice, we were able to get members to transfer over to the right department and quicker service time." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4231527) SM Scott M. EVP > "Stability has been a challenge within the email module- redundant scale and support" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2636227) JJ Joan J. IT Director > "Our team is really satisfied with the way it works, the opportunities of extended configuration it offers, and the..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3298057) VR Verified Reviewer Senior Billing Administrator > "I don't think we can transfer calls directly to voicemail." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2473590) AP Adolfo P. customer service representative > "It's so much simpler for the dev group to arrange, incorporate and alter the client experience." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4319789) NB Nancy B. customer sevice > "The problem I have with Nice is you can not got back to previous communications with the customer." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2518110) AD Amanda D. Benefits Assistance Center Team Lead > "Very reliable, has all of the capabilities we need." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6149515) SP Suren P. Senior ISR > "lots of bugs, crashes, lose alot of calls" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3077976) AS Alexis S. CSR > "I enjoy having access to earlier calls in order to help a disappointed customer." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4602632) SK Sandeep K. BUSINESS ANALYST > "Unable to change reporting time from one time zone to another." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2467262) KI Kenneth I. Director Q&A Implementation > "This is what gives me a pleasure to know that I can expect when I interact with the resources." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993316) YC Yves C. Talent Acquisition Specialist > "The tool does not have any text messaging feature." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2464724) AA Amy A. Director, Community Impact > "The team offers high-level customer service and support." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993363) RH Rosa H. Patient Access Specialist > "There are certain buttons or features that don't make sense and it can look really boring." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3055378) DH Dwana H. Customer Service Representative > "NICE made it easier to hear members because they came through clearer." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4231527) Joshua S. Desktop Support Specialist I > "Their phone agent tends to be buggy and gives our users a lot of trouble." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2731086) RR Renae R. Supervisor/Customer Service Representative > "I like how you can coach an agent if needed while they are on a call, so there are alot of perks to this software." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3178490) AT Anallyn T. Quality Manager > "There are times that customer could not hear agent on the other line yet or vv." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2513136) KI Kenneth I. Director Q&A Implementation > "From my TAM to anyone I have come in contact (no pun intended, lol) with are very helpful, patient and..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993316) BH Brenna H. CSR operator > "Lose a lot of calls, and distributes unevenly" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2718321) LR Leah R. senior Quality specialist > "As a Quality specialist, I have to track my teamwork and listen to their call recordings, so with Nice contact am..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2469303) AU Andrea U. HR Services Administrator > "it does not let you know that you are receiving a call besides the ringtone" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2530225) KH Kiyanna H. Client Care Specialist > "There are hardly any issues, and the functionality is simple and easy to navigate." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6334751) Shanice P. Customer Service Agent > "The setup process is not easy if your not knowledgeable of the content and or company your using the software for" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3520331) LR Leah R. senior Quality specialist > "As a Quality specialist, I have to track my teamwork and listen to their call recordings, so with Nice contact am..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2469303) EC Enmanuel C. call representative > "the accessibility, it doesnt work on certain browsers or devies" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2466078) AO Ari O. Director of Information Systems > "NICE offers the ability to integrate most communication channels in to a single agent interface." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2414156) RH Rosa H. Patient Access Specialist > "There are certain buttons or features that don't make sense and it can look really boring." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3055378) VR Verified Reviewer VP, Technical Support > "User intuitive application with easy navigation experience for both agents and administrators" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3556829) DR Dan R. Senior Sales Manager > "I came into this company where they are already using it and I didn't have a formal onboarding to use the tool." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2519304) ZB Zak B. sales > "This integrates well with our other systems we use and is very user friendly." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2502859) NB Nancy B. customer sevice > "The problem I have with Nice is you can not got back to previous communications with the customer." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2518110) KP Kaisha P. Proposal Generator > "The software is so easy to integrate and can withstand many employees." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2726379) AT Anallyn T. Quality Manager > "There are times that customer could not hear agent on the other line yet or vv." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2513136) TW Tim W. IT Admin > "Easy management, set up, functionality and use" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6593022) AP Alana P. Chief of Staff > "Customer service can sometimes be tough to deal with." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2463603) JW Jim W. admin > "nice interface easy to use and very straight forward." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6549476) MB Matti B. Nerd > "in 10 years has seen so lazy support and app work." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2524161) [View Reviews](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) SM Sean M. Director of Admissions > "CallRail was simplistic, cost effective, and had many perks that other smaller platforms did not do as well at (think phone..." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7044829) SM Sean M. Director of Admissions > "One key insight I needed was into individual rep performance, which CallRail did not provide." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7044829) IB Irene B. Digital Marketing Manager > "They provide fantastic ad-referred tracking—not only in real time but also if the client calls back later." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7050851) SM Sean M. Director of Admissions > "I used CallRail for many years before my call center outgrew what they offered." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7044829) SM Sean M. Director of Admissions > "That being said, I would absolutely recommend CallRail to a smaller center that isn't looking for a call platform so big that..." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7044829) AK Andrii K. CEO > "The fact that such a significant change in billing was made without my explicit consent is not only unethical but also suggests..." [See full review](https://www.capterra.com/p/141829/CallRail/#SoftwareAdvice___5093799) DV David V. Lead Developer > "Overall it's a been a positive experience and we have continued to increase our use of CallRail over this last year and expect..." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7045781) IB Irene B. Digital Marketing Manager > "They are a little hard to understand." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7050851) NN Noah N. Marketing Manager > "It's super easy to create, manage, and utilize hundreds of call tracking numbers at once." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___6729395) AK Andrii K. CEO > "The refusal to issue a refund for a service that I did not sign up for is unacceptable." [See full review](https://www.capterra.com/p/141829/CallRail/#SoftwareAdvice___5093799) VR Verified Reviewer Marketing Coordinator > "CallRail allows us to track conversions from our ad campaigns more effectively, with greater precision, and with more analytic..." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4319625) AK Andrii K. CEO > "Please be very cautious with their billing practices and their account management." [See full review](https://www.capterra.com/p/141829/CallRail/#SoftwareAdvice___5093799) Ashley R. SEO > "very highly recommended and is a staple to our company and our clients" [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___6629836) BB Billy B. CEO/President > "Call rail informed me that they have all of our data but that unless we sign back up for their service we cannot have it." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4919144) SR Shaikat R. CEO > "They provide 5 local numbers and 250 local minutes, which is an incredible offer for mid-tier lead-gen marketers." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4455717) AK Andrii K. CEO > "NA read a review below, it’s unacceptable what they do" [See full review](https://www.capterra.com/p/141829/CallRail/#SoftwareAdvice___5093799) AA Armando A. Head of Product Development > "The interface is very user friendly and easy to learn." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___6493796) Ryan J. Founder > "Doesn't integrate into Podio like smrtPhone.io does." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4177688) SR Shaikat R. CEO > "For large agencies and businesses, they also have decent packages. If you want to try this tool, you can sign-up for the 14-day..." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4455717) Ryan J. Founder > "Super complicated to set up." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4177688) VR Verified Reviewer Lead Organic Marketing > "Apart from this, powerful tool to track the calls and generated reports are very insightful what deliver to client during call." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___3728710) TY Teresa Y. Tech Support > "Arbitrarily, CallRail starting revoking permission for various admin functions without notifying me or my Corporate offices...." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___2654606) KF Kaden F. Client Success Manager > "Callrail has provided an inexpensive option to monitor and record calls and leads for our clients." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___3482270) CJ Camilo J. Owner > "From the moment you call this company's sales department you will catch the feeling that something is not right." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___3213994) VR Verified Reviewer Lead Organic Marketing > "Most helpful for Digital team to track calls and check the quality of calls to determine the scope the lead." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___3728710) IR Ilysse R. Project Manager > "CallRail can be rather expensive, but there are options to downgrade the account if you don't need every feature." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___2501609) SR Shaikat R. CEO > "CallRail is an excellent call-tracking tool, and they've been in the market for over ten years now." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4455717) DL Dagoberto L. Designer > "The free plan/trial isn't long enough to see if the software is worth investing in, I would hope they increased the duration." [See full review](https://www.capterra.com/p/141829/CallRail/#SoftwareAdvice___2452017) KN Kate N. Director of Operations > "This allows us to better identify good lead opportunities and understand our PPC reporting more fully." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___3729974) Saeed K. Marketing > "They are unethical, they added a charge to my account without me opining in for that additional service." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___2542402) VR Verified Reviewer Senior Accountant > "The thing I liked most is the ease of dealing, accuracy and its many advantages." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4440548) Saeed K. Marketing > "They refuse to issue a refund for that." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___2542402) TD Trevor D. Marketing Manager > "callscribe for custom lead classification and categorizing calls, the timeline for web history to call is also a great feature" [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___2965703) Ryan J. Founder > "Doesn't integrate into Podio like smrtPhone.io does." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4177688) VR Verified Reviewer Marketing Coordinator > "CallRail's best feature is the ease of use after it is set up." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4319625) IB Irene B. Digital Marketing Manager > "They are a little hard to understand." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7050851) VR Verified Reviewer Marketing Manager > "It is excellent for capturing calls related to the specific campaign so we can evaluate its effectiveness and quality of leads..." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___2805468) AK Andrii K. CEO > "The fact that such a significant change in billing was made without my explicit consent is not only unethical but also suggests..." [See full review](https://www.capterra.com/p/141829/CallRail/#SoftwareAdvice___5093799) DL Dagoberto L. Designer > "You can create dynamic tracking numbers to track your ROI which works well if you sign up for a specific plan." [See full review](https://www.capterra.com/p/141829/CallRail/#SoftwareAdvice___2452017) AK Andrii K. CEO > "The refusal to issue a refund for a service that I did not sign up for is unacceptable." [See full review](https://www.capterra.com/p/141829/CallRail/#SoftwareAdvice___5093799) VR Verified Reviewer Account Director > "It's great for all of our clients and with the main dashboard allows easy use." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___3596226) Saeed K. Marketing > "They refuse to issue a refund for that." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___2542402) [View Reviews](https://www.capterra.com/p/141829/CallRail/reviews/) ## User interface [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) 4.21 (581) [CallRail](https://www.capterra.com/p/141829/CallRail/) 4.49 (173) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features NiCE CXone 36/45 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Archiving & Retention - Auto-Dialer - Automatic Call Distribution - Call Center Management - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Reporting - Call Routing - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Campaign Management - Chat/Messaging - Computer Telephony Integration - Conferencing - Contact Management - CRM - Customizable Reports - Event Triggered Actions - File Transfer - Generative AI - Interaction Tracking - IVR - Live Chat - Multi-Channel Communication - On-Demand Recording - Performance Metrics - Predictive Dialer - Queue Management - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Recording - Reporting & Statistics - Scheduled Recording - Third-Party Integrations - Voice Mail [See all features](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#features) CallRail 36/45 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Archiving & Retention - Auto-Dialer - Automatic Call Distribution - Call Center Management - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Reporting - Call Routing - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Campaign Management - Chat/Messaging - Computer Telephony Integration - Conferencing - Contact Management - CRM - Customizable Reports - Event Triggered Actions - File Transfer - Generative AI - Interaction Tracking - IVR - Live Chat - Multi-Channel Communication - On-Demand Recording - Performance Metrics - Predictive Dialer - Queue Management - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Recording - Reporting & Statistics - Scheduled Recording - Third-Party Integrations - Voice Mail [See all features](https://www.capterra.com/p/141829/CallRail/#features) ### Recognition NiCE CXone is recognized as a top-rated tool in 2 Capterra Shortlist reports CallRail is recognized as a top-rated tool in 2 Capterra Shortlist reports ### Deployment & support NiCE CXone Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos CallRail Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details NiCE CXone - By NiCE - Located in United States - Founded in CallRail - By CallRail - Located in United States - Founded in 2011 ## Popular Comparisons [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) vs [Sobot Nexus](https://www.capterra.com/p/10025756/Sobot/)[4.92 (118)](https://www.capterra.com/p/10025756/Sobot/reviews/) $110/month Price $20/month 4.1 Features 4.9 4.2 Ease of Use 5.0 [View full comparison](https://www.capterra.com/compare/134775-10025756/inContact-Call-Center-Software-vs-Sobot) [CallRail](https://www.capterra.com/p/141829/CallRail/)[4.49 (173)](https://www.capterra.com/p/141829/CallRail/reviews/) vs [800.com](https://www.capterra.com/p/208208/800-com/)[4.71 (364)](https://www.capterra.com/p/208208/800-com/reviews/) $55/month Price $149/month 4.3 Features 4.6 4.4 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/141829-208208/CallRail-vs-800-com) [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.71 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) $110/month Price $29/month 4.1 Features 4.7 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/134775-169627/inContact-Call-Center-Software-vs-RingOver) [CallRail](https://www.capterra.com/p/141829/CallRail/)[4.49 (173)](https://www.capterra.com/p/141829/CallRail/reviews/) vs [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.60 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) $55/month Price $25/month 4.3 Features 4.5 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/141829-175788/CallRail-vs-Nextiva) [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $110/month Price $15/month 4.1 Features 4.6 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-134775/LiveAgent-vs-inContact-Call-Center-Software) [CallRail](https://www.capterra.com/p/141829/CallRail/)[4.49 (173)](https://www.capterra.com/p/141829/CallRail/reviews/) vs [CTM](https://www.capterra.com/p/152004/Call-tracking-software/)[4.65 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) $55/month Price $79/month 4.3 Features 4.6 4.4 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/141829-152004/CallRail-vs-Call-tracking-software) [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) vs [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.32 (269)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) $110/month Price $75/month 4.1 Features 4.2 4.2 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/134775-179417/inContact-Call-Center-Software-vs-Genesys-Cloud) [CallRail](https://www.capterra.com/p/141829/CallRail/)[4.49 (173)](https://www.capterra.com/p/141829/CallRail/reviews/) vs [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,206)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) $55/month Price $30/month 4.3 Features 4.3 4.4 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/141829-242188/CallRail-vs-RingCentral-MVP) [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) vs [Five9](https://www.capterra.com/p/132405/Five9/)[4.22 (486)](https://www.capterra.com/p/132405/Five9/reviews/) $110/month Price $159/month 4.1 Features 4.1 4.2 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/132405-134775/Five9-vs-inContact-Call-Center-Software) [CallRail](https://www.capterra.com/p/141829/CallRail/)[4.49 (173)](https://www.capterra.com/p/141829/CallRail/reviews/) vs [Five9](https://www.capterra.com/p/132405/Five9/)[4.22 (486)](https://www.capterra.com/p/132405/Five9/reviews/) $55/month Price $159/month 4.3 Features 4.1 4.4 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/132405-141829/Five9-vs-CallRail) [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) $110/month Price $115/month 4.1 Features 4.4 4.2 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/134775-164283/inContact-Call-Center-Software-vs-Zendesk) [CallRail](https://www.capterra.com/p/141829/CallRail/)[4.49 (173)](https://www.capterra.com/p/141829/CallRail/reviews/) vs [JustCall](https://www.capterra.com/p/157853/JustCall/)[4.10 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) $55/month Price $29/month 4.3 Features 4.1 4.4 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/141829-157853/CallRail-vs-JustCall)