# Compare NiCE CXone vs Gladly 2026 | Capterra > Unsure of what to choose? Check Capterra to compare NiCE CXone and Gladly based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/134775-156723/inContact-Call-Center-Software-vs-Gladly --- # NiCE CXone vs Gladly Features and Cost Comparison Last updated May 6th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: NiCE CXoneGladly2/4 selected [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) [Gladly](https://www.capterra.com/p/156723/Gladly/)[4.8 (139)](https://www.capterra.com/p/156723/Gladly/reviews/) [## NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) Starting Price $110.00/month Value-for-Money 4.1 Functionality 4.1 Ease of Use 4.2 Customer Service 4 Reviews Sentiment Based on [581 reviews](#user-reviews) Positive 478 Neutral 68 Negative 35 [## Gladly](https://www.capterra.com/p/156723/Gladly/)[4.8 (139)](https://www.capterra.com/p/156723/Gladly/reviews/) Starting Price Contact vendor Value-for-Money 4.8 Functionality 4.8 Ease of Use 4.9 Customer Service 4.8 Reviews Sentiment Based on [139 reviews](#user-reviews) Positive 138 Neutral 1 Negative 0 ## Not a match? 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What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 4,828 reviews from call center software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 82%Fit Not enough reviews Feature ratings Call Center Management 4.5 Dashboard 5.0 Call Logging 4.5 Call Recording 4.7 Call Tracking 4.0 75%Fit Missing features Feature ratings Call Center Management 4.8 Dashboard 4.7 Call Logging 4.9 Call Recording 4.8 Call Tracking NA User satisfaction User satisfaction 4.2 User reviews[581](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) Ease of use 4.2 Functionality 4.1 Value for money 4.1 Customer support 4.0 User satisfaction 4.8 User reviews[139](https://www.capterra.com/p/156723/Gladly/reviews/) Ease of use 4.9 Functionality 4.8 Value for money 4.8 Customer support 4.8 Price starts from Price starts from $110Per User, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for It is designed for organizations of all sizes that need to deliver voice, digital, and self-service customer experiences across all interaction channels. Best for We partner with SMBs and large Enterprise B2C companies in Retail, ecommerce, Travel and Hospitality as well as contact centers to keep up with today's customer needs. ## User reviews Pros & cons VK Vignesh K. Technical specialist > "The real-time analytics and customizable reporting tools make it easy for supervisors to monitor performance..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6786405) NN Nick N. Workforce Management > "We experience sync issues in real-time dashboards from time to time and we have agents getting logged out of..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6520225) VK Vignesh K. Technical specialist > "The platform offers a robust set of tools for managing users, skills, routing, and reporting." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6786405) LR Lauren R. Manager > "The automated reports don't match custom reports when I run the same data." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6673366) CN Carli N. Scheduling > "What I like most about CXone Mpower is it never lags and is always efficient to use." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___7130749) VJ Vipul J. Senior Manager Quality > "having loaded with a lot of features make it slow at times so might need to work on the servers/capacity in..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6545019) NN Nick N. Workforce Management > "The web-based experience gives us the flexibility to switch browsers if we experience issues." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6520225) RG Robin G. Accountant > "We constantly have problems with the portal saving passwords and not allowing us to log on. " [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6330394) VJ Vipul J. Senior Manager Quality > "User friendly with advance features including planning, managing real times queues, quality management etc." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6545019) RG Robin G. Accountant > "You take our money every month on autopay but always fail to email the invoices. " [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6330394) JH James H. Senior Director > "Ability to run reports on demand, ACD is robust, and dashboards and supervisor application gives real time..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6160743) TP Teresa P. Technical Support Specialist II > "It seems to be a bit hard for people to understand how it works in the beginning since it has a lot of..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6745910) Saskia M. Senior Director Sales Marketing > "It inlcudes a real-time chat feature, so we can stay in touch with clients in real time; it supports VoIP, so..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5033719) LR Lauren R. Manager > "I seem to have the most issues with reporting, I think it's inconsistant and hard to get to. " [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6673366) VK Vignesh K. Technical specialist > "CXone also provides solid documentation and responsive support when needed." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6786405) PS Paul S. Networks & IT Lead > "The licensing is too restrictive, it would be great to have a reporting tier, where no phone calls are able to..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993940) NK Nila K. Customer experience > "Makes employees jobs much easier" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6831171) AD Amanda D. Benefits Assistance Center Team Lead > "The email capabilities are not nearly as advanced as the call features." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6149515) TH Tina H. Digital Contact Center Solutions > "We are also in the process of moving many of our teams into CXOne and the ROI we have already experienced is..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6530644) Abel A. Agent > "I had to encounter certain difficulties that the fall 23 version is supposed to resolve but did not resolve..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5051486) LR Lauren R. Manager > "I am not familiar with what appears to be the new branding of Mpower, however I like overall the ease of..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6673366) AK Adam K. Workforce Manager > "Their Fall '23 release is supposed to address a lot of these issues, but NICE was not forthcoming with any of..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5004207) Tomáš S. Social Media Specialist > "This comprehensive suite can streamline operations by providing all the tools needed in one platform." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4985903) AA Amy A. Director, Community Impact > "We also had issues with connectivity that took months before identifying the issue to fix." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993363) LW Lindsey W. Workforce Management Analyst > "The forecasting functionality was solid." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6481654) AK Adam K. Workforce Manager > "I continue to spend an inordinate amount of time working around CXone's inadequacies." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5004207) CP Cara P. Access to Services Section Manager > "We're in the process of adding more applications and the team at NICE has been incredible. " [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6719618) AK Adam K. Workforce Manager > "They over-sell and under-deliver." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5004207) SP Sarah P. Automation Consultant > "Leading edge of contact center technology" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6562728) JH James H. Senior Director > "It's on the expensive side. " [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6160743) KH Kiyanna H. Client Care Specialist > "There are hardly any issues, and the functionality is simple and easy to navigate." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6334751) VR Verified Reviewer Supervisor > "Cost considerations: CXone's pricing may be a concern for businesses with limited budgets." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4803132) JS Jamie S. WFM Analyst > "It's easy to skill agents and build dashboards." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6545242) LM Lilia M. Insurance agent > "There are some features that I still dont know how to use, but I think is because of the very basic training." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3716988) TP Teresa P. Technical Support Specialist II > "reliable and that the platform is easily scalable." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6745910) AM Amanda M. PATIENT SERVICES COORDINATOR > "the only thing i dont like is that if the computer is having an issue, connectivity, then the phone cant be..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3085926) RLC Raine Leonard C. Agent > "The thing that I really like is that it is used to check my schedule on my work everyday." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6061927) CS Crystal S. Customer Service Rep > "I'm not able to type in the number and hit enter to initiate the call. And when typing in the number to make a..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2519066) TW Tim W. IT Admin > "Easy management, set up, functionality and use" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6593022) SP Suren P. Senior ISR > "lots of bugs, crashes, lose alot of calls" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3077976) VK Vinit K. Backend developer > "Businesses seeking to offer a seamless and customised client experience should consider it because of its..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4623058) RH Rosa H. Patient Access Specialist > "There are certain buttons or features that don't make sense and it can look really boring." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3055378) JW Jim W. admin > "nice interface easy to use and very straight forward." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6549476) Shanice P. Customer Service Agent > "The setup process is not easy if your not knowledgeable of the content and or company your using the software..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3520331) AT Akhil T. Cxone Lead > "I am working on Cxone since last 5years.every year ,they are enhancing their services and upgrading." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6153133) CC Clinton C. Contact Center Manager > "As of late, we are constantly being told to clear cache, delete temp internet files, shut down and restart our..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2725656) SP Sarah P. Automation Consultant > "Good experience, everyone we've worked with has been helpful." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6562728) JB Jennifer B. Care Coordinator > "Beeping noise every few minutes and no one know what it is." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3051963) LR Lauren R. Manager > "Overall, I would say that your service/support has been great-- fast and correct." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6673366) JM Jessica M. customer service > "It always has trouble on certain vpn connections" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3081141) TP Teresa P. Technical Support Specialist II > "As part of the technical group, I find it easy to use and understand." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6745910) MCJ Ma. Carlon J. Preboarding Specialist > "How I disconnect fast and had to re log in" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3109626) AS Alexis S. CSR > "It has generally been successful since it enables us to complete our work on time and in accordance with the..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4602632) DA David A. Kunderådgiver > "It is difficult to controll who calls and if you wanna answer or not. If a call breaks , you have to finnish..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2718194) AS Alexis S. CSR > "The callback option keeps our customers happy, and they consistently provide us with positive feedback when we..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4602632) AC Amanda C. Call Center Supervisor > "Just yesterday we had a GLOBAL outage and no way for our business to take calls when we rely on this system." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2543574) KI Kenneth I. Director Q&A Implementation > "This is what gives me a pleasure to know that I can expect when I interact with the resources." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993316) TT Tony T. Free lance writer > "NICE CXone wants a password and I don't have one. " [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3060030) AA Amy A. Director, Community Impact > "The team offers high-level customer service and support." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993363) JB Jennifer B. Care Coordinator > "Voicemail is very difficult to get too." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3051963) KI Kenneth I. Director Q&A Implementation > "From my TAM to anyone I have come in contact (no pun intended, lol) with are very helpful, patient and..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993316) JW Justin W. Tire Group Staff Assistant > "I'm at the point currently where I don't get notifications (despite settings being set correctly) and almost..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2516319) AK Adam K. Workforce Manager > "Support is responsive and helpful for things that work." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5004207) WW Westin W. Senior Product Manager > "We were promised we would be able to create our own CRM and IC would be able to connect and after 2 years of..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2177902) AD Amanda D. Benefits Assistance Center Team Lead > "CXone has great call features." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6149515) NB Nefertiti B. AA Agent > "What I least like about the software is the constant freezing and having to log out and log back in." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2721380) DH Dwana H. Customer Service Representative > "With Nice, we were able to get members to transfer over to the right department and quicker service time." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4231527) JB Jennifer B. Care Coordinator > "Too many issues and concerns." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3051963) JJ Joan J. IT Director > "Our team is really satisfied with the way it works, the opportunities of extended configuration it offers, and..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3298057) EC Enmanuel C. call representative > "the accessibility, it doesnt work on certain browsers or devies" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2466078) AP Adolfo P. customer service representative > "It's so much simpler for the dev group to arrange, incorporate and alter the client experience." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4319789) SW Sabrina W. Sales Development Engineer > "Call Quality is often quite poor, we experience distortions, delays and interruptions." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2190528) AD Amanda D. Benefits Assistance Center Team Lead > "Very reliable, has all of the capabilities we need." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6149515) JA Jace A. Telecommunications Technician > "There are some bugs with routing and call wrap-up." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2406940) AS Alexis S. CSR > "I enjoy having access to earlier calls in order to help a disappointed customer." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4602632) SY Stanley Y. IT System Engineer > "oh we can't do anything without the sample contact IDs, I wish they could be more proactive on that." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2177699) Alayna F. Customer Service > "The biggest thing is that it's convenient to use for transferring calls and if you work in a business where..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2877173) MM Montrai M. Claims Examiner > "when you cant get in you have to contact a manager so they can contact customer service" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2179591) AA Amy A. Director, Community Impact > "The customer service that NICE" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993363) MP Meredith P. Director of Operations > "reporting feature hard, can be costly to make script changes." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2540944) [View Reviews](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) Vishvesh P. Marketing Executive > "Gladly's Empowering Enviroment improves customer service, enables more successful resolutions, reduces repeat contacts, and ultimately makes..." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7069037) Vishvesh P. Marketing Executive > "First off the web interface only allows the user to access one web-page (tab) will crash if you access another page. If two pages are open at..." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7069037) SK Stephanie K. Senior Director of Customer Service > "The system’s intuitive layout allows our agents to navigate customer interactions quickly and confidently, reducing friction and improving..." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7097441) Vishvesh P. Marketing Executive > "The website also has no personality or design that would make it fun for me and my team when dealing with irate customers." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7069037) KV Kelly V. Director of CX > "The platform also allows us to scale our remote team and helps us identify when we need to schedule more coverage during peak call and text..." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7023758) BR Brian R. Vice President, Customer Support > "There are some apps that we were told had native integrations and some features that Gladly Help Center said came out of the box, but upon..." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7023647) AD Ashley D. Customer Experience Manager > "The reporting is incredibly detailed, giving us real-time visibility into performance, and the Task feature is a game changer — allowing us to..." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7023700) FE Floranch E. CSR > "The only thing I've noticed is that you can only open one tab at a time; if you open another, it will crash." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___4823733) RM Ryan M. Customer Experience Manager > "As a Customer Experience Manager, I appreciate how it consolidates every channel into one timeline and provides advocates with the context..." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___6883764) JG Joseph G. Customer Experience Manager > "What I did not like about Gladly was the reporting." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7026030) Haocheng L. Research Team Lead > "This enables my team to have a more efficient review of the communication with the customers, which helps to provide tailored and targeted..." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___6522618) JT Jessie T. customer experience associate > "Small complaint honestly, but I wish I could edit the appearance and ring tone as I prefer to work on screens in dark mode and the ring tone..." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3645759) KV Kelly V. Director of CX > "We are able to run reports based on Topics and other factors, giving us valuable insights." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7023758) CE Celestine E. Customer Service Representative > "Sometimes when there is an update, the software just blackens and it affects the work even for a minute since we do live channels." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___4197935) RM Ryan M. Customer Experience Manager > "As someone who manages our internal knowledge base (Gladly Answers), I also appreciate how easy it is to build and maintain solutions that..." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___6883764) JM Jane M. Customer Representative > "The only thing I did not like about this tools is the intergration of other useful tools at work such us Grammarly which would help save much..." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___4495508) JV JR V. Customer Success Associate > "I also like how all the actions with conversations are tracked so everyone can see what's going on with routing." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___6882385) VR Verified Reviewer Team Lead > "Reporting, it's hard to generate the per-hour reporting and small screen for writing an email." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3979804) MA Manuel A. customer service rep > "Its interface is very userfriendly, and oraganized." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7123853) CM Catherine M. Customer Service Representative > "I don't like that whenever the page refreshes it removes the recent characters we typed in.2." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___4511821) AD Ashley D. Customer Experience Manager > "It’s modern, intuitive, and built with CX teams in mind." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7023700) KW Kennedy W. Customer Advisor > "The software can lag at times when sending emails." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3581653) KV Kelly V. Director of CX > "Gladly has continued to make our work lives significantly more efficient and organized." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7023758) AB Analyn B. CSR > "System errors sometimes and logged when full of tasks" [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___4479109) Saskia M. Senior Director Sales Marketing > "The time-saving features are second to none; being able to switch between projects on the fly has saved me and my coworkers many hours that we..." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___4999277) LT Lindsey T. Customer Care Associate > "I don't love that chatting system sometimes because customer's sometimes don't see our chat or they get lost somewhere within the chat or get..." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3304093) EGV Erlan Gino V. Install representative > "I am able to see call logs, emails, and notes in the same place, and make a good follow up to the current state of the request." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___6057408) KN Karla N. Manager > "I don’t like how it won’t show you or it isn’t clear if the member replied already" [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3796107) JG Joseph G. Customer Experience Manager > "Our experience was good, but there are other platforms in the industry that can provide the same experience and more." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7026030) DH David H. Customer Experience Advisor > "Occasional glitches, like missed calls without ringing are the only drawback after nearly a year of use." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3301684) JM Josie M. Custom Diet Plan Trainer > "I liked that I could see all emails from everyone in the company." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7037963) TC Taylor C. CXA > "The ringtone of calls is horrible." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3762199) Benjamin D. Sr. Director of Customer Experience > "We handle oall of our volume via Gladly." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7037937) RF Robbie F. Customer Service Rep > "Not really any CONS, sometimes the system will just close or disconnect call for no reason" [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3301664) FE Floranch E. CSR > "I like how simple and easy to use this tool is; the integration of all channels, whether phone, SMS, chat, or email, is a plus point; we can..." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___4823733) MN Missy N. Customer Service Rep > "I really don't know of any any features that I just don't like about Gladly" [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___4543985) MA Manuel A. customer service rep > "I would totally recommend t o take interactions." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7123853) LF Laura F. Customer Care Associate > "Customer not able to see us writing them back" [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3302916) JJ Jonathan J. Customer Advocate > "Gladly has become my daily tool to accomplish my duties through ticket organization, chat interaction and phone call reach." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___5039320) AS Alaysia S. Customer Service Representative > "Looking at a white screen all day is hard on the eyes" [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3301840) JV JR V. Customer Success Associate > "I really love gladly and I have had a great experience with it, especially using the admin level." [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___6882385) KJ Kat J. Customer Relations Manager > "One word - TERRIFIC" [See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3302020) [View Reviews](https://www.capterra.com/p/156723/Gladly/reviews/) ## User interface [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) 4.21 (581) [Gladly](https://www.capterra.com/p/156723/Gladly/) 4.82 (139) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Tracking 207 Important AI Copilot 150 Important AI Summarization 120 Important NiCE CXone Top features 38/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#features) Gladly 31/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/156723/Gladly/#features) ### Recognition NiCE CXone is recognized as a top-rated tool in 2 Capterra Shortlist reports Gladly is recognized as a top-rated tool in 3 Capterra Shortlist reports Best Value Customer ServiceSoftware (2023)  Best Value Customer ServiceSoftware (2022)  ### Deployment & support NiCE CXone Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Gladly Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details NiCE CXone - By NiCE - Located in United States - Founded in Gladly - By Gladly Software - Located in United States - Founded in 2014 ## Popular Comparisons [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (871)](https://www.capterra.com/p/169627/RingOver/reviews/) $110/month Price $29/month 4.1 Features 4.6 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/134775-169627/inContact-Call-Center-Software-vs-RingOver) [Gladly](https://www.capterra.com/p/156723/Gladly/)[4.82 (139)](https://www.capterra.com/p/156723/Gladly/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Contact vendor for pricing Price $39/month 4.8 Features 4.4 4.9 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/156723-164283/Gladly-vs-Zendesk) [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $110/month Price $15/month 4.1 Features 4.6 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-134775/LiveAgent-vs-inContact-Call-Center-Software) [Gladly](https://www.capterra.com/p/156723/Gladly/)[4.82 (139)](https://www.capterra.com/p/156723/Gladly/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,782)](https://www.capterra.com/p/61368/Salesforce/reviews/) Contact vendor for pricing Price $25/month 4.8 Features 4.4 4.9 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-156723/Salesforce-vs-Gladly) [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) vs [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.34 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) $110/month Price $75/month 4.1 Features 4.2 4.2 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/134775-179417/inContact-Call-Center-Software-vs-Genesys-Cloud) [Gladly](https://www.capterra.com/p/156723/Gladly/)[4.82 (139)](https://www.capterra.com/p/156723/Gladly/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Contact vendor for pricing Price $15/month 4.8 Features 4.6 4.9 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-156723/LiveAgent-vs-Gladly) [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) vs [CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.40 (680)](https://www.capterra.com/p/159578/CallHippo/reviews/) $110/month Price $1/month 4.1 Features 4.3 4.2 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/134775-159578/inContact-Call-Center-Software-vs-CallHippo) [Gladly](https://www.capterra.com/p/156723/Gladly/)[4.82 (139)](https://www.capterra.com/p/156723/Gladly/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,723)](https://www.capterra.com/p/62194/LiveChat/reviews/) Contact vendor for pricing Price $25/month 4.8 Features 4.5 4.9 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-156723/LiveChat-vs-Gladly) [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) vs [Five9](https://www.capterra.com/p/132405/Five9/)[4.22 (481)](https://www.capterra.com/p/132405/Five9/reviews/) $110/month Price $159/month 4.1 Features 4.1 4.2 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/132405-134775/Five9-vs-inContact-Call-Center-Software) [Gladly](https://www.capterra.com/p/156723/Gladly/)[4.82 (139)](https://www.capterra.com/p/156723/Gladly/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,425)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Contact vendor for pricing Price $19/month 4.8 Features 4.3 4.9 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-156723/Freshdesk-vs-Gladly) [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) $110/month Price $39/month 4.1 Features 4.4 4.2 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/134775-164283/inContact-Call-Center-Software-vs-Zendesk) [Gladly](https://www.capterra.com/p/156723/Gladly/)[4.82 (139)](https://www.capterra.com/p/156723/Gladly/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) Contact vendor for pricing Price R$35/month 4.8 Features 4.7 4.9 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/156723-202528/Gladly-vs-Milvus)