# Compare NiCE CXone vs CallHippo 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare NiCE CXone and CallHippo based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/134775-159578/inContact-Call-Center-Software-vs-CallHippo

---

# NiCE CXone vs CallHippo Features and Cost Comparison

Last updated May 6th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

NiCE CXoneCallHippo2/4 selected

[NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

[CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.4 (680)](https://www.capterra.com/p/159578/CallHippo/reviews/)

[## NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

Starting Price

$110.00/month

Value-for-Money

4.1

Functionality

4.1

Ease of Use

4.2

Customer Service

4

Reviews Sentiment

Based on [581 reviews](#user-reviews)

Positive

478

Neutral

68

Negative

35

[## CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.4 (680)](https://www.capterra.com/p/159578/CallHippo/reviews/)

Starting Price

$1.00/month

Value-for-Money

4.2

Functionality

4.3

Ease of Use

4.4

Customer Service

4.6

Reviews Sentiment

Based on [680 reviews](#user-reviews)

Positive

598

Neutral

34

Negative

48

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What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 4,828 reviews from call center software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

82%Fit

Not enough reviews

Feature ratings

Call Center Management

4.5

Dashboard

5.0

Call Logging

4.5

Call Recording

4.7

Call Tracking

4.0

74%Fit

Missing features

Feature ratings

Call Center Management

4.5

Dashboard

4.3

Call Logging

4.6

Call Recording

4.6

Call Tracking

NA

User satisfaction

User satisfaction

4.2

User reviews[581](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

Ease of use

4.2

Functionality

4.1

Value for money

4.1

Customer support

4.0

User satisfaction

4.4

User reviews[680](https://www.capterra.com/p/159578/CallHippo/reviews/)

Ease of use

4.4

Functionality

4.3

Value for money

4.2

Customer support

4.6

Price starts from

Price starts from

$110Per User, Per Month

-   Free version
-   Free trial

Price starts from

$1Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

It is designed for organizations of all sizes that need to deliver voice, digital, and self-service customer experiences across all interaction channels.

Best for

Support Centres and Sales teams across the globe. Business across Industries like Demand Gen, Recruitment, and Finance leverage CallHippo's Power Dialer and Advanced Analytics to boost growth

## User reviews

Pros & cons

VK

Vignesh K.

Technical specialist

> "The real-time analytics and customizable reporting tools make it easy for supervisors to monitor performance..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6786405)

NN

Nick N.

Workforce Management

> "We experience sync issues in real-time dashboards from time to time and we have agents getting logged out of..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6520225)

VK

Vignesh K.

Technical specialist

> "The platform offers a robust set of tools for managing users, skills, routing, and reporting."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6786405)

LR

Lauren R.

Manager

> "The automated reports don't match custom reports when I run the same data."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6673366)

CN

Carli N.

Scheduling

> "What I like most about CXone Mpower is it never lags and is always efficient to use."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___7130749)

VJ

Vipul J.

Senior Manager Quality

> "having loaded with a lot of features make it slow at times so might need to work on the servers/capacity in..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6545019)

NN

Nick N.

Workforce Management

> "The web-based experience gives us the flexibility to switch browsers if we experience issues."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6520225)

RG

Robin G.

Accountant

> "We constantly have problems with the portal saving passwords and not allowing us to log on. "

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6330394)

VJ

Vipul J.

Senior Manager Quality

> "User friendly with advance features including planning, managing real times queues, quality management etc."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6545019)

RG

Robin G.

Accountant

> "You take our money every month on autopay but always fail to email the invoices. "

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6330394)

JH

James H.

Senior Director

> "Ability to run reports on demand, ACD is robust, and dashboards and supervisor application gives real time..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6160743)

TP

Teresa P.

Technical Support Specialist II

> "It seems to be a bit hard for people to understand how it works in the beginning since it has a lot of..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6745910)

Saskia M.

Senior Director Sales Marketing

> "It inlcudes a real-time chat feature, so we can stay in touch with clients in real time; it supports VoIP, so..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5033719)

LR

Lauren R.

Manager

> "I seem to have the most issues with reporting, I think it's inconsistant and hard to get to. "

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6673366)

VK

Vignesh K.

Technical specialist

> "CXone also provides solid documentation and responsive support when needed."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6786405)

PS

Paul S.

Networks & IT Lead

> "The licensing is too restrictive, it would be great to have a reporting tier, where no phone calls are able to..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993940)

NK

Nila K.

Customer experience

> "Makes employees jobs much easier"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6831171)

AD

Amanda D.

Benefits Assistance Center Team Lead

> "The email capabilities are not nearly as advanced as the call features."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6149515)

TH

Tina H.

Digital Contact Center Solutions

> "We are also in the process of moving many of our teams into CXOne and the ROI we have already experienced is..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6530644)

Abel A.

Agent

> "I had to encounter certain difficulties that the fall 23 version is supposed to resolve but did not resolve..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5051486)

LR

Lauren R.

Manager

> "I am not familiar with what appears to be the new branding of Mpower, however I like overall the ease of..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6673366)

AK

Adam K.

Workforce Manager

> "Their Fall '23 release is supposed to address a lot of these issues, but NICE was not forthcoming with any of..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5004207)

Tomáš S.

Social Media Specialist

> "This comprehensive suite can streamline operations by providing all the tools needed in one platform."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4985903)

AA

Amy A.

Director, Community Impact

> "We also had issues with connectivity that took months before identifying the issue to fix."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993363)

LW

Lindsey W.

Workforce Management Analyst

> "The forecasting functionality was solid."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6481654)

AK

Adam K.

Workforce Manager

> "I continue to spend an inordinate amount of time working around CXone's inadequacies."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5004207)

CP

Cara P.

Access to Services Section Manager

> "We're in the process of adding more applications and the team at NICE has been incredible. "

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6719618)

AK

Adam K.

Workforce Manager

> "They over-sell and under-deliver."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5004207)

SP

Sarah P.

Automation Consultant

> "Leading edge of contact center technology"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6562728)

JH

James H.

Senior Director

> "It's on the expensive side. "

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6160743)

KH

Kiyanna H.

Client Care Specialist

> "There are hardly any issues, and the functionality is simple and easy to navigate."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6334751)

VR

Verified Reviewer

Supervisor

> "Cost considerations: CXone's pricing may be a concern for businesses with limited budgets."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4803132)

JS

Jamie S.

WFM Analyst

> "It's easy to skill agents and build dashboards."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6545242)

LM

Lilia M.

Insurance agent

> "There are some features that I still dont know how to use, but I think is because of the very basic training."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3716988)

TP

Teresa P.

Technical Support Specialist II

> "reliable and that the platform is easily scalable."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6745910)

AM

Amanda M.

PATIENT SERVICES COORDINATOR

> "the only thing i dont like is that if the computer is having an issue, connectivity, then the phone cant be..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3085926)

RLC

Raine Leonard C.

Agent

> "The thing that I really like is that it is used to check my schedule on my work everyday."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6061927)

CS

Crystal S.

Customer Service Rep

> "I'm not able to type in the number and hit enter to initiate the call. And when typing in the number to make a..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2519066)

TW

Tim W.

IT Admin

> "Easy management, set up, functionality and use"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6593022)

SP

Suren P.

Senior ISR

> "lots of bugs, crashes, lose alot of calls"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3077976)

VK

Vinit K.

Backend developer

> "Businesses seeking to offer a seamless and customised client experience should consider it because of its..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4623058)

RH

Rosa H.

Patient Access Specialist

> "There are certain buttons or features that don't make sense and it can look really boring."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3055378)

JW

Jim W.

admin

> "nice interface easy to use and very straight forward."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6549476)

Shanice P.

Customer Service Agent

> "The setup process is not easy if your not knowledgeable of the content and or company your using the software..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3520331)

AT

Akhil T.

Cxone Lead

> "I am working on Cxone since last 5years.every year ,they are enhancing their services and upgrading."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6153133)

CC

Clinton C.

Contact Center Manager

> "As of late, we are constantly being told to clear cache, delete temp internet files, shut down and restart our..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2725656)

SP

Sarah P.

Automation Consultant

> "Good experience, everyone we've worked with has been helpful."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6562728)

JB

Jennifer B.

Care Coordinator

> "Beeping noise every few minutes and no one know what it is."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3051963)

LR

Lauren R.

Manager

> "Overall, I would say that your service/support has been great-- fast and correct."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6673366)

JM

Jessica M.

customer service

> "It always has trouble on certain vpn connections"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3081141)

TP

Teresa P.

Technical Support Specialist II

> "As part of the technical group, I find it easy to use and understand."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6745910)

MCJ

Ma. Carlon J.

Preboarding Specialist

> "How I disconnect fast and had to re log in"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3109626)

AS

Alexis S.

CSR

> "It has generally been successful since it enables us to complete our work on time and in accordance with the..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4602632)

DA

David A.

Kunderådgiver

> "It is difficult to controll who calls and if you wanna answer or not. If a call breaks , you have to finnish..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2718194)

AS

Alexis S.

CSR

> "The callback option keeps our customers happy, and they consistently provide us with positive feedback when we..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4602632)

AC

Amanda C.

Call Center Supervisor

> "Just yesterday we had a GLOBAL outage and no way for our business to take calls when we rely on this system."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2543574)

KI

Kenneth I.

Director Q&A Implementation

> "This is what gives me a pleasure to know that I can expect when I interact with the resources."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993316)

TT

Tony T.

Free lance writer

> "NICE CXone wants a password and I don't have one. "

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3060030)

AA

Amy A.

Director, Community Impact

> "The team offers high-level customer service and support."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993363)

JB

Jennifer B.

Care Coordinator

> "Voicemail is very difficult to get too."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3051963)

KI

Kenneth I.

Director Q&A Implementation

> "From my TAM to anyone I have come in contact (no pun intended, lol) with are very helpful, patient and..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993316)

JW

Justin W.

Tire Group Staff Assistant

> "I'm at the point currently where I don't get notifications (despite settings being set correctly) and almost..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2516319)

AK

Adam K.

Workforce Manager

> "Support is responsive and helpful for things that work."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5004207)

WW

Westin W.

Senior Product Manager

> "We were promised we would be able to create our own CRM and IC would be able to connect and after 2 years of..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2177902)

AD

Amanda D.

Benefits Assistance Center Team Lead

> "CXone has great call features."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6149515)

NB

Nefertiti B.

AA Agent

> "What I least like about the software is the constant freezing and having to log out and log back in."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2721380)

DH

Dwana H.

Customer Service Representative

> "With Nice, we were able to get members to transfer over to the right department and quicker service time."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4231527)

JB

Jennifer B.

Care Coordinator

> "Too many issues and concerns."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3051963)

JJ

Joan J.

IT Director

> "Our team is really satisfied with the way it works, the opportunities of extended configuration it offers, and..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3298057)

EC

Enmanuel C.

call representative

> "the accessibility, it doesnt work on certain browsers or devies"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2466078)

AP

Adolfo P.

customer service representative

> "It's so much simpler for the dev group to arrange, incorporate and alter the client experience."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4319789)

SW

Sabrina W.

Sales Development Engineer

> "Call Quality is often quite poor, we experience distortions, delays and interruptions."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2190528)

AD

Amanda D.

Benefits Assistance Center Team Lead

> "Very reliable, has all of the capabilities we need."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6149515)

JA

Jace A.

Telecommunications Technician

> "There are some bugs with routing and call wrap-up."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2406940)

AS

Alexis S.

CSR

> "I enjoy having access to earlier calls in order to help a disappointed customer."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4602632)

SY

Stanley Y.

IT System Engineer

> "oh we can't do anything without the sample contact IDs, I wish they could be more proactive on that."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2177699)

Alayna F.

Customer Service

> "The biggest thing is that it's convenient to use for transferring calls and if you work in a business where..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2877173)

MM

Montrai M.

Claims Examiner

> "when you cant get in you have to contact a manager so they can contact customer service"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2179591)

AA

Amy A.

Director, Community Impact

> "The customer service that NICE"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993363)

MP

Meredith P.

Director of Operations

> "reporting feature hard, can be costly to make script changes."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2540944)

[View Reviews](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

SC

Sasmitha C.

Web Developer

> "They helped us resolve our incoming call configuration issue quickly and clearly explained the differences between SMS and..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7135779)

LG

Laxman G.

Sales Lead

> "Noticed a bug: the pricing doesn’t update dynamically when adding seats without a page refresh."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7078082)

SW

Sean W.

Director

> "sensitive content hidden\] from customer care was very diligent and effective at fixing it which is refreshing in an age where..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7091726)

Aditi J.

Cluster Lead - Outbound

> "Sometimes the software doesn't allow us to make calls to a particular country but without an explanation. And the call..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6386382)

KL

Kanchan L.

Business Development Manager

> "The easy setup, seamless call management features, and detailed call analytics made daily communication more efficient and..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7078227)

Ron R.

Legal Counsel

> "The representative made promises that were not delivered and later tried to upsell and squeeze more money for basic..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7035119)

VR

Verified Reviewer

HR Manager

> "Have all the features like call recording, security, best AI support, UI/UX."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7132081)

LL

Les L.

Engineer

> "While CallHippo provides great functionality, there were a few challenges with OTP delivery during account management, which..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6788964)

FP

Francisco P.

Director

> "Call Hippo allows us to have a free toll number that receives phone calls and goes straight to voicemail."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6858819)

Hitesh A.

Director of Sales

> "The mobile app is a little buggy."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7072116)

LI

LESTER I.

SDR

> "I use the platform to do my daily task and I am able to make important calls on behalf of the company I work for."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6772257)

VR

Verified Reviewer

Operations Administrator

> "The price increase was a bit of a shock and it made me almost cancel my account and switch to another service provider."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6871349)

AS

Aditya S.

Business Development Executive

> "Users also appreciate its call recording, routing, voicemail features, and integrations with other tools."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6316347)

Marat K.

software engineer

> "The pricing structure is not enough clear."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7102758)

HL

Helen L.

Customer Support

> "helpful and very supportive team 👍🏻 \[sensitive content hidden\] has arranged a screen call session and provided guidance to..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7136823)

VS

Viplab S.

Business Development

> "Our refund request was not in our favour entirely."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7136573)

VK

Vijetha K.

Operations Analyst

> "To dial a number and to make a call It is very easier compare to other Application."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7073365)

SA

SHAIKH A.

OPERATIONS ANALYST

> "ONE MAJOR DRAWBACK WHICH WE FOUND IS WE CANT DIAL TOLL FREE NUMBER, PLEASE LOOK INTO IT."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6646868)

PP

Parth P.

Associate

> "The call quality is reliable, the interface is user-friendly, and the setup process is smooth."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7150972)

SW

Sahil W.

Owner

> "When something happens or they block you it's hard to reach their customer service."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6604588)

LG

Laxman G.

Sales Lead

> "This would ensure much faster resolutions for users."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7078082)

YB

Yogita B.

Presales

> "sometimes it hangs, stops working, and it disrupts workflow"

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6697324)

AN

Asela N.

Head of Delivery

> "It serves the purpose of obtaining virtual US numbers and this helps us to test our software products more accurately."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6456314)

KB

Karl B.

Virtual Assistant

> "It was frustrating at first as I am new to this, and since I was using a simpler services before. But with the help of the..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6785829)

VS

Van S.

Founder

> "The options available within the tool - virtually EVERYTHING is customizable, which makes a difference when you are REALLY..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6769711)

BD

Babita D.

HR Executive

> "More often texting gets impacted due to slow connectivity"

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6385689)

Bradley Grant B.

CEO

> "Staff are helpful, especially \[sensitive content hidden\]. After a lot of backwards and forwards to get what I needed I came..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7118560)

VS

Van S.

Founder

> "Perhaps there is a downside to having too many options - the administrative learning curve can be steep for some."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6769711)

VS

Viplab S.

Business Development

> "Even though the resolution wasn’t entirely in our favour, the way it was communicated made the experience much easier"

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7136573)

BS

Bill S.

Lead Marketer

> "We only need it sometimes, and that forces me to delete the phone numbers were paying for and cancel the account every time..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6167621)

VL

Vikram L.

Cloud consultant

> "The customer service team always do their best job in meeting up the expectations of the client's queries and issues arising..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7028767)

FT

Fabrice T.

DevOps Engineer

> "I have to refresh my login on the website/app a bit too often"

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6756509)

RV

Ravi V.

Management consultant

> "CallHippo excels in providing a comprehensive set of features designed to streamline business communication."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6576270)

HB

Helene B.

Owner

> "That there was no follow up on the documentation I submitted, and no follow up up informing me that I needed to submit..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6221611)

VS

Van S.

Founder

> "I've had the pleasure of working with a few support team members \[sensitive content hidden\] and others) - and the response..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6769711)

SA

Shamim A.

Owner

> "Not able to pay using UPI /CC."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6708630)

AC

Aryan C.

Operations Manager

> "It is a great option for international calls, and the experience has been great, and also the admin overview is great to"

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6864297)

AP

Alberto P.

Reservations Manager

> "I cant get in contact with them."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7026734)

AS

Aditya S.

Business Development Executive

> "CallHippo shines with its affordability and user-friendly interface, making it a popular choice for businesses, especially..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6316347)

AD

Ayomide D.

Business Development Associate

> "I do not like that I can’t send text messages easily."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6683012)

EGk

Erkut Göksel Ç.

Director of Technology

> "I especially appreciated the clear communication and timely follow-ups."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7071043)

SM

Sehar M.

CSM

> "It hangs up a lot of times, screen freeze"

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6685622)

GDS

Gagan Deep S.

Growth Partner

> "Wonderful Experience while using their portal and for support while setting up and moreover at any point of time, they are..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6856155)

ZQ

Ziya Q.

None

> "the billing part which i don't understand how it works."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6697662)

MS

Misbah S.

Conference Producer

> "Quick assistance and help from the support team, great call quality, and definitely worth the money!"

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7050642)

Ron R.

Legal Counsel

> "Very disappointing experience with CallHippo."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7035119)

VB

Vanessa B.

Business Advisor

> "With CallHippo, I was able to chat and then have a call with a rep who answered all my questions ahead of time."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6743077)

SS

Saurabh S.

Founders Office

> "I couldn't find any issues per se."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7036349)

KB

Karl B.

Virtual Assistant

> "What I like is the fast communication and quick replies to my needs and questions which other services didn't provide."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6785829)

JJ

Joseph J.

Director

> "mostly keeps disturbing on mobile keeps logging me out and i cant receive real time calls as well and if some calling i cant..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___4429591)

VS

Viplab S.

Business Development

> "Overall experience of interacting with the CallHippo support team regarding a refund request was great."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7136573)

RA

Remmie A.

Technical Lead

> "Lack of call audio altering options for adjusting."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___4817281)

AD

Ankush D.

Systeam Adminstrator

> "User-Friendly Interface: The platform is intuitive, making it easy for users to navigate and manage calls without a steep..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6499651)

TW

Tom W.

CEO

> "Our requirements are simple and CallHippo is definitely not a service provider to support the most basics of requirements."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___4854924)

Bradley Grant B.

CEO

> "The product is great so when there is good service as well then it is a bonus."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7118560)

DN

Daniel N.

owner

> "it's a fraud, they charge us a year in advance and refuse to refund although we don't use the service for long time !!"

[See full review](https://www.capterra.com/p/159578/CallHippo/#SoftwareAdvice___5099182)

SkM

Shahistha khanum M.

pre-sales associate

> "It’s reliable for most day-to-day needs and provides solid support for expanding into global markets."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6671121)

AN

Asela N.

Head of Delivery

> "Overall, it's an average service."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6456314)

Marat K.

software engineer

> "I really like the prices and opportunities, hope guys will develop it further."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7102758)

AA

Adnan A.

Sales Executive

> "Payment gateway issues with card declining again and again.."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___4892677)

LL

Les L.

Engineer

> "I appreciate how efficiently it allows us to stay connected and coordinate across different regions."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6788964)

AT

Akshay T.

Business Development Manager

> "Also, they didn't reply to the emails which wasted our many days."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6138555)

RT

Rian T.

Technology Solution Architect

> "The setup was straightforward, and the features provided are very effective for my business communication needs."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6686372)

BB

Bilal B.

CEO

> "Customer service is too slow, Like they reply so late"

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6005912)

Divy P.

CEO and Founder

> "Overall experience is very good, Seamless integration with my Hubspot CRM, Chrome extension feature is also good."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6687056)

EM

Erica M.

CEO

> "It always has an issue, can't call out, drops calls, dialer does not work to push extensions when the call goes through......"

[See full review](https://www.capterra.com/p/159578/CallHippo/#SoftwareAdvice___4292148)

RP

Rohit P.

Lead Generation Manager

> "The Platform is Ease of Use, Feature such as call recording, call analytics are very useful and informative."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6615116)

BP

Bharat P.

Founder

> "suddenly deleted my number without any information"

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6048816)

Marat K.

software engineer

> "I like the support of the product."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7102758)

SO

Sam O.

Director

> "After making numerous calls and test calls on the same day of sign up, it was clear that the quality was terrible and we..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___4410874)

AC

Aryan C.

Operations Manager

> "It has a great User interface, and the voice quality of the call is great"

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6864297)

NN

Nancy N.

Owner

> "I think the differences in the 2 call systems choices to purchase, Pro or Ultmate, could be explained a little better,..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___4133696)

MR

Mridul R.

Design Engineer

> "It was a great experience including signup process, support service, port number from skype."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6788252)

AP

Ashish P.

Co founder

> "The credit is draining very fast, I thought the siting is very affordable which would make it a really good software, but the..."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___4459014)

EG

Elliott G.

Owner

> "User friendly, value for money, we like that recording are easy to access and that we can use it on our phones."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7018792)

PM

Pierce M.

Content

> "Interface can be a little confusing at first"

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___4865356)

FP

Francisco P.

Director

> "We've been using Call Hippo for several years and it suits our business needs perfectly."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6858819)

KK

Khushboo K.

CEO

> "Some of the features are difficult to implement."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6193337)

MM

Marco M.

freelancer

> "I like the automations and template to sending automatic messages"

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6665871)

DI

Div I.

SDR Manager

> "The chat agents take too long to reply."

[See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___4827853)

[View Reviews](https://www.capterra.com/p/159578/CallHippo/reviews/)

## User interface

[NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)

4.21 (581)

[CallHippo](https://www.capterra.com/p/159578/CallHippo/)

4.40 (680)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Tracking

207

Important

AI Copilot

150

Important

AI Summarization

120

Important

NiCE CXone

Top features

38/47

-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Auto-Dialer
-   Automated Responses
-   Automatic Call Distribution
-   Blended Call Center
-   Callback Scheduling
-   Call Center Management
-   Caller ID
-   Call Logging
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tagging
-   Call Tracking
-   Call Transcription
-   Call Transfer
-   Call Whispering
-   Chatbot
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Management
-   CRM
-   Dashboard
-   Generative AI
-   Inbound Call Center
-   Interaction Tracking
-   IVR
-   Manual Dialer
-   Monitoring
-   Multi-Channel Communication
-   Outbound Call Center
-   Performance Management
-   Predictive Dialer
-   Progressive Dialer
-   Queue Management
-   Reporting/Analytics
-   Sentiment Analysis
-   Surveys & Feedback
-   Third-Party Integrations
-   Voice Mail
-   Voice Recognition

[See all features](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#features)

CallHippo

28/47

-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Auto-Dialer
-   Automated Responses
-   Automatic Call Distribution
-   Blended Call Center
-   Callback Scheduling
-   Call Center Management
-   Caller ID
-   Call Logging
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tagging
-   Call Tracking
-   Call Transcription
-   Call Transfer
-   Call Whispering
-   Chatbot
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Management
-   CRM
-   Dashboard
-   Generative AI
-   Inbound Call Center
-   Interaction Tracking
-   IVR
-   Manual Dialer
-   Monitoring
-   Multi-Channel Communication
-   Outbound Call Center
-   Performance Management
-   Predictive Dialer
-   Progressive Dialer
-   Queue Management
-   Reporting/Analytics
-   Sentiment Analysis
-   Surveys & Feedback
-   Third-Party Integrations
-   Voice Mail
-   Voice Recognition

[See all features](https://www.capterra.com/p/159578/CallHippo/#features)

### Recognition

NiCE CXone is recognized as a top-rated tool in 2 Capterra Shortlist reports

CallHippo is recognized as a top-rated tool in 2 Capterra Shortlist reports

### Deployment & support

NiCE CXone

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

CallHippo

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

NiCE CXone

-   By NiCE
-   Located in United States
-   Founded in

CallHippo

-   By CallHippo
-   Located in United States
-   Founded in 2016

## Popular Comparisons

[NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

vs

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4.1

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4.2

Ease of Use

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[View full comparison](https://www.capterra.com/compare/134775-169627/inContact-Call-Center-Software-vs-RingOver)

[CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.40 (680)](https://www.capterra.com/p/159578/CallHippo/reviews/)

vs

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4.4

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[View full comparison](https://www.capterra.com/compare/159578-169627/CallHippo-vs-RingOver)

[NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

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[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$110/month

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4.1

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4.6

4.2

Ease of Use

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[View full comparison](https://www.capterra.com/compare/102188-134775/LiveAgent-vs-inContact-Call-Center-Software)

[CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.40 (680)](https://www.capterra.com/p/159578/CallHippo/reviews/)

vs

[Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.61 (916)](https://www.capterra.com/p/175788/Nextiva/reviews/)

$1/month

Price

$25/month

4.3

Features

4.6

4.4

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/159578-175788/CallHippo-vs-Nextiva)

[NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

vs

[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.34 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

$110/month

Price

$75/month

4.1

Features

4.2

4.2

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/134775-179417/inContact-Call-Center-Software-vs-Genesys-Cloud)

[CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.40 (680)](https://www.capterra.com/p/159578/CallHippo/reviews/)

vs

[VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/)[4.78 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/)

$1/month

Price

$1.1/month

4.3

Features

4.7

4.4

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/159578-203084/CallHippo-vs-VoIP-ms)

[NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

vs

[Five9](https://www.capterra.com/p/132405/Five9/)[4.22 (481)](https://www.capterra.com/p/132405/Five9/reviews/)

$110/month

Price

$159/month

4.1

Features

4.1

4.2

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/132405-134775/Five9-vs-inContact-Call-Center-Software)

[CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.40 (680)](https://www.capterra.com/p/159578/CallHippo/reviews/)

vs

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,203)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/)

$1/month

Price

$30/month

4.3

Features

4.3

4.4

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/159578-242188/CallHippo-vs-RingCentral-MVP)

[NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$110/month

Price

$39/month

4.1

Features

4.4

4.2

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/134775-164283/inContact-Call-Center-Software-vs-Zendesk)

[CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.40 (680)](https://www.capterra.com/p/159578/CallHippo/reviews/)

vs

[3CX](https://www.capterra.com/p/158704/3CX/)[4.40 (465)](https://www.capterra.com/p/158704/3CX/reviews/)

$1/month

Price

$350/year

4.3

Features

4.4

4.4

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/158704-159578/3CX-vs-CallHippo)

[NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

vs

[XCALLY](https://www.capterra.com/p/136894/XCALLY/)[4.82 (130)](https://www.capterra.com/p/136894/XCALLY/reviews/)

$110/month

Price

€29/month

4.1

Features

4.7

4.2

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/134775-136894/inContact-Call-Center-Software-vs-XCALLY)

[CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.40 (680)](https://www.capterra.com/p/159578/CallHippo/reviews/)

vs

[JustCall](https://www.capterra.com/p/157853/JustCall/)[4.12 (224)](https://www.capterra.com/p/157853/JustCall/reviews/)

$1/month

Price

$29/month

4.3

Features

4.1

4.4

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/157853-159578/JustCall-vs-CallHippo)