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CXone Mpower vs Aspect Workforce: Which is a better fit?

Updated on February 2nd, 2025
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What's your intended use case?
Summary
Features in Call Center Workforce Management
21
31
  • Customer Experience Management
  • Service Level Agreement (SLA) Management
28
Best performer
31
  • Activity Monitoring
  • Agent Interface
  • Approval Process Control
User satisfaction
4.2
User reviews584
Ease of use
4.2
Functionality
4.1
Value for money
4.0
Customer support
4.0
4.2
User reviews257
Ease of use
3.9
Functionality
4.1
Value for money
3.8
Customer support
3.9
Price starts from
/user
Monthly subscription
Free version
Free trial
Not provided by vendor
Free version
Free trial
Best for

Organizations of all sizes that need to deliver exceptional voice, digital, and self-service customer experiences across all interaction channels.

Contact centers with 200+ agents that want to easily manage their workforce across locations, channels and skills.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-741c3212-8292-47c8-f477-08d9c0270764
Bernard G
Cloud Applications Consultant
5.0

Bernard: I'm Bernard, Contact Center as a Service Consultant, and I rate the CXone solution by NICE, a five out of five. For more reviews and information about the NICE CXone, click below. Before using the NICE CXone solution, we were using a Nortel PBX with manual processes and all on-premise type of infrastructure. And it was really time to go to an all cloud-based solution. NICE CXone was the perfect solution because it combined all of the power of the cloud with the contact center services and software that was needed along with integrated workforce management as well. The combination of the two really made it very simple to go from the world of the legacy to the world of the cloud with everything I needed, to have all of the solutions ready for clients and have it up and running very quickly. Getting started with NICE CXone is really quite easy. First of all, their team is terrific in terms of providing guidance and support during the process. By migrating the workflows in the legacy systems, you can replicate the overall call logic, and similarly, you can take the information and databases and import that into the CRM based capabilities, all resulting in a very fast transition to a cloud solution that allows agents to have immediate access to records and have the right number of agents available at all times. For anyone considering a cloud-based contact center solution, it's really quite an interesting way to evaluate the problem. The first thing you want to do is to look at how do you want to go to cloud for either a contact center only solution or a contact center and unified communication solution. Now, if you're looking for a combination of both, you may want to consider something like a RingCentral or 8x8 solution. But if you have your strategy for unified communications or unified communications as a service already in play and want to focus on the contact center world, then the NICE inContact solution provides a tremendous overlay and can definitely give you the best of both worlds, a UC solution, and in this case, a cloud-based contact center solution. If you're looking for something even larger, you might want to consider something from Five9, or maybe look at some of the solutions from Avaya as well. But for the most part, if you're a mid-size business, the NICE CXone is a tremendous solution, especially because of the integration with the workforce management. You'll have the right number of agents serving customers, and it'll ultimately lead to a tremendous service for your customers.

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video-8cc78b55-328b-4e9a-98e9-08da44f40610
Bernard G
Cloud Applications Consultant
4.0

Bernard: Hi, I'm Bernard contact center as a service consultant. And I rate the Alvaria Workforce Management a four out of five. For more information about Alvaria and its solutions click below. Before using Alvaria, a solution involving a customized homegrown solution with Microsoft dynamics was being used without the power of a true workforce engagement management solution. And so Alvaria was by far more appealing for a larger enterprise in general. Alvaria is the most logical solution for an aspect, a branded contact center, which is where this essentially originated from many years ago. It's very tightly integrated into the workflows. And as a result, you can create the workforce engagement models for voice and for email and for chats and other forms of communications in a contact center. And it works extremely well. Alvaria's solutions are really designed to be used by professionals with experience in the workforce engagement environment. And so if you are a professional, who's worked in the workforce management field and know the lingo and the overall metrics. It's very easy to get started. I would say that this is a solution that's really more geared to the more sophisticated, larger enterprises and for a mid-size type business it may not be the best solution for you. And there's some other alternatives that may be suited to a business that wants very basic requirements. For those evaluating a workforce engagement solution or workforce management solution. I would suggest that you work with a workforce management consultant who can assist you in setting up the overall workflow, logic and business goals for the actual configuration. For most mid-sized companies, you might want to look for solutions from NICE and from Verint and a few others, or Calabrio that are more geared to the more cost effective cloud-based mid-market solutions. However, the Alvaria solution definitely is one of the leaders and will meet your requirements, especially for the larger enterprises.

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User interface
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1 Video
160354 video thumbnail}
1 Video
134775
5 screenshots
160354
5 screenshots

CXone Mpower

21/31
  • Activity Monitoring
  • Agent Interface
  • Approval Process Control
  • Attendance Management
  • Compliance Management
  • Employee Time Tracking
  • Intraday Management
  • Leave Tracking
  • Online Time Clock
  • Productivity Analysis
  • Activity Tracking
  • API
  • Call Monitoring
  • Call Recording
  • Customer Experience Management
  • Employee Coaching Tools
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • For Call Centers
  • Labor Forecasting
  • Performance Management
  • Performance Metrics
  • Quality Management
  • Queue Management
  • Reporting/Analytics
  • Service Level Agreement (SLA) Management
  • Skills Tracking
  • Third-Party Integrations
  • Time Off Management
  • Variable Workforce
See All features
Hide Call Center Workforce Management Software Features -

Aspect Workforce

Top Features
28/31
Show Call Center Workforce Management Software Features +
CXone Mpower
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Aspect Workforce
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
CXone Mpower
  • By NICE
  • Located in United States
  • Founded in 1986
Aspect Workforce
  • By Alvaria
  • Located in United States
  • Founded in 1973
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