# Compare NiCE CXone vs Zendesk Suite 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Zendesk Suite and NiCE CXone based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/134775-164283/inContact-Call-Center-Software-vs-Zendesk

---

# Zendesk Suite vs NiCE CXone Features and Cost Comparison

Last updated May 6th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Zendesk SuiteNiCE CXone2/4 selected

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/)

[NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

[## Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting Price

$39.00/month

Value-for-Money

4.2

Functionality

4.4

Ease of Use

4.3

Customer Service

4.3

Reviews Sentiment

Based on [4,079 reviews](#user-reviews)

Positive

3,643

Neutral

318

Negative

118

[## NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

Starting Price

$110.00/month

Value-for-Money

4.1

Functionality

4.1

Ease of Use

4.2

Customer Service

4

Reviews Sentiment

Based on [581 reviews](#user-reviews)

Positive

478

Neutral

68

Negative

35

## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 2,997 reviews from customer service software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

65%Fit

Missing features

Feature ratings

CRM

4.1

Support Ticket Management

4.5

Inbox Management

NA

Live Chat

4.3

Chatbot

NA

70%Fit

Not enough reviews

Feature ratings

CRM

5.0

Support Ticket Management

4.2

Inbox Management

\--

Live Chat

4.1

Chatbot

4.0

User satisfaction

User satisfaction

4.4

User reviews[4,079](https://www.capterra.com/p/164283/Zendesk/reviews/)

Ease of use

4.3

Functionality

4.4

Value for money

4.2

Customer support

4.3

User satisfaction

4.2

User reviews[581](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

Ease of use

4.2

Functionality

4.1

Value for money

4.1

Customer support

4.0

Price starts from

Price starts from

$39Per User, Per Month

-   Free version
-   Free trial

Price starts from

$110Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

Best for

It is designed for organizations of all sizes that need to deliver voice, digital, and self-service customer experiences across all interaction channels.

## User reviews

Pros & cons

PT

Pablo T.

CX Consultant

> "This is a platform that will help in a easy-to-use way to provide the best customer support that you can provide, considering omnichannel features and an optimization..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7063564)

VR

Verified Reviewer

Systems Administrator

> "Tickets can sometimes get stuck in "Suspended" which requires you to add the user who sent the ticket within the suite itself."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7062832)

Ifra S.

Zendesk Developer

> "Zendesk Suite offers strong value for money considering the wide range of features included - ticketing, automation, analytics, and omnichannel support."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064914)

CB

Christine B.

Pilates transformation expert

> "Major issues with spam and junk email not being filtered out, while real customer emails get lost in the mix."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7129559)

Jane F.

Personal Lines Executive

> "It streamlines customer support, keeps tickets and communications organized, and helps provide fast, consistent, and professional service."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7117287)

LZ

Liron Z.

Software engineer manager

> "As a company with vendors providing data to my company, from time to time we had issues with the data providing platform, in order to have a documented incident..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6495406)

CB

Christine B.

Pilates transformation expert

> "It’s a centralized platform that can manage almost all customer interactions - chat, help desk, email and order management."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7129559)

SL

Sapph L.

Communications specialist

> "Right now, it seems the only way is to set the 'hours since' to the shortest possible time (1 hour), add a test condition that only you will trigger, and create a..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6516134)

VR

Verified Reviewer

Digital asset manager

> "I liked that I was able to directly reach out to customer support in a variety of fields, or where this type of support was offered, and that the app/service..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6820510)

MJ

Melanie J.

HR Manager

> "The latest updates with reporting are difficult to navigate and removed helpful features."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064137)

Abhishek R.

Project Analyst

> "Along with powerful ticketing system that centralizes customer requests, supports customizable fields, and tracks history for personalized support."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6871343)

JC

Jaya C.

System Engineer

> "In a few cases, tickets didn’t get routed correctly per priority rules slowing down response times when the team was really busy."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6824508)

PK

Phillip K.

IT Support Officer

> "I adored Zendesk intelligent ticket selection with automated assignment by skill set and by workload so my team never missed serious problems and the response time..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6857494)

YK

Yevgeniy K.

Data Analyst

> "However, we have not used your service for the past 3-4 months, and a check of our user logs will show that no one from our team has logged into the platform during..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6584092)

SK

Sarah K.

People Ops Manager

> "Zendesk has been a great first ticketing system for our company, and allowing multiple users to act as agents ensures that there is not a blocker/single source of..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6852820)

PK

Phillip K.

IT Support Officer

> "The user roles and permissions felt too restrictive, and that adding new agent groups necessitated using multiple separate admin panels."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6857494)

CB

Cynthia B.

Manager of Registration Services

> "Coming from the agony of replying to each individual client via Gmail and not being able to compare responses or easily locate past interactions to everything and..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6854934)

MB

Matthew B.

Operations Director

> "The pricing structure can also become expensive as you scale, especially if you need premium features."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064363)

Abhishek R.

Project Analyst

> "Its multichannel support, centralization of customer interactions, and strong automation and analytics has always helped my business run smoother."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6871343)

ML

Mikes L.

IT Manager

> "Zendesk Suite costs are every day increasing, a challenge to small enterprises"

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7079768)

CB

Cynthia B.

Manager of Registration Services

> "Managing emails as tickets and having every readily accessible for teams to review interactions that support the quality of everyone’s service is invaluable."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6854934)

SC

Sean C.

Marketer

> "It can be expensive for a small business, and ironically, their own customer service is not always available."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7046146)

Ifra S.

Zendesk Developer

> "It helps align sales and support teams by providing context around customer interactions."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064914)

HC

Heather C.

Marketing Manager

> "Zendesk limits the number of steps you can use in each product's chatbot, and will not let you purchase additional steps, which is a bit frustrating."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6564092)

JJ

Jobin J.

Senior Platform Engineer

> "The reporting tools are useful for tracking team performance and monitoring overall efficiency."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064183)

VR

Verified Reviewer

IT Admin

> "While easy to use for customers, some of the backend framework is a little hard to understand for less tech-savvy co-workers."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7096715)

GC

Graziana C.

Customer Operations Lead

> "Zendesk is powered to bring all the customer support solutions together, with an organized interface"

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7077793)

MY

Melony Y.

Senior Director of Consumer Support

> "Very often, they don't ask clarifying questions and provide a link to an irrelevant article."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7063750)

MW

Mauricio W.

Senior Sales Executive at WhiteWater, Inc.

> "Zendesk makes it easy to efficiently centralize customer support and track conversations across multiple channels."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7085661)

MG

Mayra G.

Warehouse Manager

> "I experienced that the analysis gets slowed due due to reporting lag since large volume are being handled."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6816940)

HT

Haruki T.

Sr. ADR

> "The integration with our CRM allows me to track my interactions and access existing data of the prospect & their company in one place."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6662228)

AH

Ashli H.

Client Solutions Navigator

> "Refresh rate can be slow, reloads often & can allow more than one user to work on the same ticket causing issues"

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6484551)

JET

Jan Ericka T.

Customer Service Representative

> "The platform offers a comprehensive solution for customer support, seamlessly integrating various tools to streamline processes and enhance the overall efficiency of..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6495494)

LZ

Liron Z.

Software engineer manager

> "The UI looks a bit old, I didn't find it to be easy to integrate with the system I own as a 3rd party user (I was working in a company as a manager with vendors and..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6495406)

LS

Leonardo S.

Support Analyst

> "Excellent customer support platform, making it easy to centralize service channels (such as email, WhatsApp, Instagram DM)."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7070758)

GY

Greg Y.

Head of Customer Experience

> "There are certain areas which we would prefer to customise wordings / status' that are cumbersome but unable to change which can impact our usage."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6643504)

MB

Malkiel B.

Customer Service Supervisor

> "The ticketing system, filtering tickets, and how you are able to asign tickets in the system, it was very good to manage customer service for online stores, tickets..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6641518)

MY

Melony Y.

Senior Director of Consumer Support

> "As the leader of my support team, I would never pay for AI tools that provided this level of support."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7063750)

DL

David L.

Head of Sales

> "The all-in-one platform integrates ticketing, chat, email, and social media seamlessly, enhancing team productivity."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6729203)

Abhishek R.

Project Analyst

> "Also it has a steep learning curve making it a little difficult for new or smaller teams to understand and utilize the tool."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6871343)

VR

Verified Reviewer

Onboarding

> "The reporting and analytics features provide valuable insights into support performance metrics, enabling us to identify trends and areas for improvement."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6305827)

Abhishek R.

Project Analyst

> "Interoperability between some modules might be an issue at the beginning of usage period as well."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6871343)

JI

Jahidul I.

Finance

> "It integrates multiple customer service channels like email, chat, social media, and phone into a single platform, providing a seamless customer support experience."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6528392)

ST

Sebuliba T.

Customer Success Manager

> "You need to have the budget for this tool if you are planning to use the most professional features and hence would not be a good fit for SMEs and startups to use the..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6459568)

SC

Stefano C.

Marketing manager

> "It helped us a lot for providing a good and fast customer service over various channels. Despite a few drawbacks in customization options, this suite represents one..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6571701)

Kalina B.

Freelance and Human resources

> "The only disadvantage I see with Zendesk Suite is that userw with a lower pricing plan have a lot more limitations of features available."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6516436)

TG

Tim G.

Customer Service Executive

> "Customers now receive faster, more consistent responses, and we can quickly catch repeat issues and improve our product listings or FAQs."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6840216)

AC

Alliant C.

Support Manager

> "Sometimes it’s not easy to see at a glance the number of open tickets that each agent is dealing with."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6829250)

Ifra S.

Zendesk Developer

> "The interface is clean and intuitive for agents, making it easy to manage tickets and workflows."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064914)

MD

Michelle D.

Academic Experience

> "The options for smaller teams are not great in terms of features/ pricing."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6848056)

SK

Simranjit K.

Admin

> "It does work as intended and provides day to day help to manage IT operations and helps to manage tickets in efficient manner"

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7030541)

HN

Harshad N.

Technical Support Expert

> "Interface is very slow if the laptop gets disconnected from the company VPN and directly connects to the internet."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6703848)

SC

Stefano C.

Marketing manager

> "It brings together all support channels like as email, chat, social media, etc. into one platform, which makes easier the support service."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6571701)

KY

Katie Y.

Head of Customer Success

> "They do not notify you in any way if your messages can't be delivered (bounces, etc)"

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6723863)

AR

Anugrah R.

Teammate

> "The platform helps to expedite customer support procedures by providing strong automation features and configurable workflows."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6382958)

NF

Niall F.

Head of Design

> "I thought the user interface was rather confusing, and the lack of multiple templates on the cheapest tier wasn't great."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6499680)

SL

Sapph L.

Communications specialist

> "The reporting features are quite robust, so your team can understand the top issues customers are experiencing, the average first reply time and a lot more."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6516134)

Andrew K.

Chief Executive Officer

> "Depending on your need and desired use of the platform, Zendesk Suite comes at a fair expensive price. If you're looking for basic support ticket management and need..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6012376)

BR

Busola R.

Manager

> "I love zendesk for its ability to keep a history of your communication with customers and its ability to easily send and receive emails back and forth"

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6326931)

DM

Dana M.

Fulfillment Manager

> "This can be very time consuming when notifying a group of customers."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7027983)

DL

David L.

Head of Sales

> "Zendesk Suite has significantly improved our customer support operations at CheckYeti, making it easier to manage and resolve customer issues."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6729203)

Rudy B.

Founder

> "Inability to downgrade user numbers in a timely manner, leading to unnecessary charges."

[See full review](https://www.capterra.com/p/164283/Zendesk/#GetApp___6366013)

AI

Alukut I.

IT Support Specialist

> "The affordability of Zendesk and the startup program of using the solution completely free for the first six months is the best experience and reliable customer..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6444329)

CT

Christian T.

Senior staff engineer

> "The only downside I found with Zendesk Suite is that setting up advanced features can be a bit complicated at first."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6306812)

VR

Verified Reviewer

Systems Administrator

> "An overall good experience which gives you several options/abilities to make resolving tickets seamless."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7062832)

TG

Tim G.

Customer Service Executive

> "It also starts to get expensive when you move beyond the most basic plans."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6840216)

AR

Anugrah R.

Teammate

> "This has made it easier for data to move between systems and made sure that consumer information is constantly available, resulting in a more streamlined workflow."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6382958)

PB

Paige B.

Business support management

> "Nothing stands out in terms of not liking the service, just maybe having the option for more customer support agents to login"

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6489586)

KM

Kauser M.

Manager

> "Its administrative features are unparalleled, and the option to integrate an internal knowledge base benefits both our agents and our clients."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6390588)

PS

Pamela S.

Agent

> "At this moment, I would say the biggest con that happens rarely but can happen if you do not have a potent internet connection: if the ticket is not assigned then..."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6175439)

MB

Malkiel B.

Customer Service Supervisor

> "What I liked the most about Zendesk is all the features it contains to manage customer service and technical support, it is really a complete software and ecosystem."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6641518)

RP

Rachel P.

Office Manager

> "There have been just a few times when I have had to wait for an extended period of time for a live agent to help with an issue."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6325636)

GC

Graziana C.

Customer Operations Lead

> "The ticketing system is brilliant, with robust prioritization capabilities"

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7077793)

Rudy B.

Founder

> "Lost all our data and help center content due to their rigid policies."

[See full review](https://www.capterra.com/p/164283/Zendesk/#GetApp___6366013)

TK

Tim K.

Chief of Staff

> "The personalized macros really increase Agent productivity too."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7075562)

RP

Randy P.

Account manager

> "User management on admin side is quite tricky to get used to"

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6808598)

SG

Steven G.

Production Supervisor

> "So for us, zendesk even helps our employees handle personal issues at times, freeing the help desk up to handle more difficult matters."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6329222)

VR

Verified Reviewer

SDR

> "I dislike that it doesn’t give you notifications when you’re not on the page"

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6504459)

AG

Angela G.

Customer support

> "Easy to follow to meet customer needs, answer calls, or send emails to meet company needs and delegted tasks."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7119011)

DD

Dennis D.

Business Owner

> "Sometimes, in the past, I found it lacking in the reporting department."

[See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6836279)

[View Reviews](https://www.capterra.com/p/164283/Zendesk/reviews/)

VK

Vignesh K.

Technical specialist

> "The real-time analytics and customizable reporting tools make it easy for supervisors to monitor performance and..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6786405)

NN

Nick N.

Workforce Management

> "We experience sync issues in real-time dashboards from time to time and we have agents getting logged out of..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6520225)

VK

Vignesh K.

Technical specialist

> "The platform offers a robust set of tools for managing users, skills, routing, and reporting."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6786405)

LR

Lauren R.

Manager

> "The automated reports don't match custom reports when I run the same data."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6673366)

CN

Carli N.

Scheduling

> "What I like most about CXone Mpower is it never lags and is always efficient to use."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___7130749)

VJ

Vipul J.

Senior Manager Quality

> "having loaded with a lot of features make it slow at times so might need to work on the servers/capacity in the..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6545019)

NN

Nick N.

Workforce Management

> "The web-based experience gives us the flexibility to switch browsers if we experience issues."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6520225)

RG

Robin G.

Accountant

> "We constantly have problems with the portal saving passwords and not allowing us to log on. "

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6330394)

VJ

Vipul J.

Senior Manager Quality

> "User friendly with advance features including planning, managing real times queues, quality management etc."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6545019)

RG

Robin G.

Accountant

> "You take our money every month on autopay but always fail to email the invoices. "

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6330394)

JH

James H.

Senior Director

> "Ability to run reports on demand, ACD is robust, and dashboards and supervisor application gives real time views..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6160743)

TP

Teresa P.

Technical Support Specialist II

> "It seems to be a bit hard for people to understand how it works in the beginning since it has a lot of features."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6745910)

Saskia M.

Senior Director Sales Marketing

> "It inlcudes a real-time chat feature, so we can stay in touch with clients in real time; it supports VoIP, so we..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5033719)

LR

Lauren R.

Manager

> "I seem to have the most issues with reporting, I think it's inconsistant and hard to get to. "

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6673366)

VK

Vignesh K.

Technical specialist

> "CXone also provides solid documentation and responsive support when needed."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6786405)

PS

Paul S.

Networks & IT Lead

> "The licensing is too restrictive, it would be great to have a reporting tier, where no phone calls are able to..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993940)

NK

Nila K.

Customer experience

> "Makes employees jobs much easier"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6831171)

AD

Amanda D.

Benefits Assistance Center Team Lead

> "The email capabilities are not nearly as advanced as the call features."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6149515)

TH

Tina H.

Digital Contact Center Solutions

> "We are also in the process of moving many of our teams into CXOne and the ROI we have already experienced is..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6530644)

Abel A.

Agent

> "I had to encounter certain difficulties that the fall 23 version is supposed to resolve but did not resolve any..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5051486)

LR

Lauren R.

Manager

> "I am not familiar with what appears to be the new branding of Mpower, however I like overall the ease of..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6673366)

AK

Adam K.

Workforce Manager

> "Their Fall '23 release is supposed to address a lot of these issues, but NICE was not forthcoming with any of..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5004207)

Tomáš S.

Social Media Specialist

> "This comprehensive suite can streamline operations by providing all the tools needed in one platform."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4985903)

AA

Amy A.

Director, Community Impact

> "We also had issues with connectivity that took months before identifying the issue to fix."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993363)

LW

Lindsey W.

Workforce Management Analyst

> "The forecasting functionality was solid."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6481654)

VR

Verified Reviewer

Supervisor

> "Cost considerations: CXone's pricing may be a concern for businesses with limited budgets."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4803132)

CP

Cara P.

Access to Services Section Manager

> "We're in the process of adding more applications and the team at NICE has been incredible. "

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6719618)

AK

Adam K.

Workforce Manager

> "I continue to spend an inordinate amount of time working around CXone's inadequacies."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5004207)

SP

Sarah P.

Automation Consultant

> "Leading edge of contact center technology"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6562728)

AK

Adam K.

Workforce Manager

> "They over-sell and under-deliver."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5004207)

KH

Kiyanna H.

Client Care Specialist

> "There are hardly any issues, and the functionality is simple and easy to navigate."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6334751)

JH

James H.

Senior Director

> "It's on the expensive side. "

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6160743)

JS

Jamie S.

WFM Analyst

> "It's easy to skill agents and build dashboards."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6545242)

Shanice P.

Customer Service Agent

> "The setup process is not easy if your not knowledgeable of the content and or company your using the software for"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3520331)

TP

Teresa P.

Technical Support Specialist II

> "reliable and that the platform is easily scalable."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6745910)

LM

Lilia M.

Insurance agent

> "There are some features that I still dont know how to use, but I think is because of the very basic training."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3716988)

RLC

Raine Leonard C.

Agent

> "The thing that I really like is that it is used to check my schedule on my work everyday."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6061927)

AM

Amanda M.

PATIENT SERVICES COORDINATOR

> "the only thing i dont like is that if the computer is having an issue, connectivity, then the phone cant be used"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3085926)

TW

Tim W.

IT Admin

> "Easy management, set up, functionality and use"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6593022)

CS

Crystal S.

Customer Service Rep

> "I'm not able to type in the number and hit enter to initiate the call. And when typing in the number to make a..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2519066)

VK

Vinit K.

Backend developer

> "Businesses seeking to offer a seamless and customised client experience should consider it because of its..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4623058)

SP

Suren P.

Senior ISR

> "lots of bugs, crashes, lose alot of calls"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3077976)

JW

Jim W.

admin

> "nice interface easy to use and very straight forward."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6549476)

RH

Rosa H.

Patient Access Specialist

> "There are certain buttons or features that don't make sense and it can look really boring."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3055378)

AT

Akhil T.

Cxone Lead

> "I am working on Cxone since last 5years.every year ,they are enhancing their services and upgrading."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6153133)

TK

Thomas K.

Network Administrator/Helpdesk

> "Licensing is a bit of a nightmare, the licenses are provided in a spreadsheet and cannot be released from a..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2165554)

SP

Sarah P.

Automation Consultant

> "Good experience, everyone we've worked with has been helpful."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6562728)

CC

Clinton C.

Contact Center Manager

> "As of late, we are constantly being told to clear cache, delete temp internet files, shut down and restart our..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2725656)

LR

Lauren R.

Manager

> "Overall, I would say that your service/support has been great-- fast and correct."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6673366)

JB

Jennifer B.

Care Coordinator

> "Beeping noise every few minutes and no one know what it is."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3051963)

TP

Teresa P.

Technical Support Specialist II

> "As part of the technical group, I find it easy to use and understand."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6745910)

JM

Jessica M.

customer service

> "It always has trouble on certain vpn connections"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3081141)

AS

Alexis S.

CSR

> "It has generally been successful since it enables us to complete our work on time and in accordance with the..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4602632)

TK

Thomas K.

Network Administrator/Helpdesk

> "Useage even more confusing when used in conjunction with incontact calling queues, trying to keep track of..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2165554)

AS

Alexis S.

CSR

> "The callback option keeps our customers happy, and they consistently provide us with positive feedback when we..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4602632)

MCJ

Ma. Carlon J.

Preboarding Specialist

> "How I disconnect fast and had to re log in"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3109626)

KI

Kenneth I.

Director Q&A Implementation

> "This is what gives me a pleasure to know that I can expect when I interact with the resources."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993316)

DA

David A.

Kunderådgiver

> "It is difficult to controll who calls and if you wanna answer or not. If a call breaks , you have to finnish it..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2718194)

AA

Amy A.

Director, Community Impact

> "The team offers high-level customer service and support."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993363)

AC

Amanda C.

Call Center Supervisor

> "Just yesterday we had a GLOBAL outage and no way for our business to take calls when we rely on this system."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2543574)

KI

Kenneth I.

Director Q&A Implementation

> "From my TAM to anyone I have come in contact (no pun intended, lol) with are very helpful, patient and..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993316)

TT

Tony T.

Free lance writer

> "NICE CXone wants a password and I don't have one. "

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3060030)

AK

Adam K.

Workforce Manager

> "Support is responsive and helpful for things that work."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5004207)

JB

Jennifer B.

Care Coordinator

> "Voicemail is very difficult to get too."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3051963)

AD

Amanda D.

Benefits Assistance Center Team Lead

> "CXone has great call features."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6149515)

JW

Justin W.

Tire Group Staff Assistant

> "I'm at the point currently where I don't get notifications (despite settings being set correctly) and almost..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2516319)

DH

Dwana H.

Customer Service Representative

> "With Nice, we were able to get members to transfer over to the right department and quicker service time."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4231527)

WW

Westin W.

Senior Product Manager

> "We were promised we would be able to create our own CRM and IC would be able to connect and after 2 years of..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2177902)

JJ

Joan J.

IT Director

> "Our team is really satisfied with the way it works, the opportunities of extended configuration it offers, and..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3298057)

NB

Nefertiti B.

AA Agent

> "What I least like about the software is the constant freezing and having to log out and log back in."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2721380)

AP

Adolfo P.

customer service representative

> "It's so much simpler for the dev group to arrange, incorporate and alter the client experience."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4319789)

JB

Jennifer B.

Care Coordinator

> "Too many issues and concerns."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3051963)

AD

Amanda D.

Benefits Assistance Center Team Lead

> "Very reliable, has all of the capabilities we need."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6149515)

EC

Enmanuel C.

call representative

> "the accessibility, it doesnt work on certain browsers or devies"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2466078)

AS

Alexis S.

CSR

> "I enjoy having access to earlier calls in order to help a disappointed customer."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4602632)

SW

Sabrina W.

Sales Development Engineer

> "Call Quality is often quite poor, we experience distortions, delays and interruptions."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2190528)

Alayna F.

Customer Service

> "The biggest thing is that it's convenient to use for transferring calls and if you work in a business where the..."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2877173)

JA

Jace A.

Telecommunications Technician

> "There are some bugs with routing and call wrap-up."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2406940)

AA

Amy A.

Director, Community Impact

> "The customer service that NICE"

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993363)

SY

Stanley Y.

IT System Engineer

> "oh we can't do anything without the sample contact IDs, I wish they could be more proactive on that."

[See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2177699)

[View Reviews](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

## User interface

4.41 (4,079)

[NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)

4.21 (581)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

AI Copilot

207

Important

Alerts/Escalation

150

Important

API

120

Important

Zendesk Suite

Top features

27/38

-   AI Copilot
-   Alerts/Escalation
-   API
-   Automated Routing
-   Autoresponders
-   Call Center Management
-   Chatbot
-   Collaboration Tools
-   Conversation Intelligence
-   CRM
-   Customer Portal
-   Customizable Fields
-   Dashboard
-   Data Security
-   Email Management
-   Gamification
-   Generative AI
-   Inbox Management
-   Interaction Tracking
-   IVR
-   Key Performance Indicators
-   Knowledge Base Management
-   Language Detection
-   Live Chat
-   Mobile Access
-   Multi-Channel Communication
-   Multiple Data Sources
-   Predictive Analytics
-   Queue Management
-   Real-Time Monitoring
-   Reporting & Statistics
-   Service Level Agreement (SLA) Management
-   Support Ticket Management
-   Surveys & Feedback
-   Task Automation
-   Third-Party Integrations
-   Video Chat
-   Voice Recognition

[See all features](https://www.capterra.com/p/164283/Zendesk/#features)

NiCE CXone

22/38

-   AI Copilot
-   Alerts/Escalation
-   API
-   Automated Routing
-   Autoresponders
-   Call Center Management
-   Chatbot
-   Collaboration Tools
-   Conversation Intelligence
-   CRM
-   Customer Portal
-   Customizable Fields
-   Dashboard
-   Data Security
-   Email Management
-   Gamification
-   Generative AI
-   Inbox Management
-   Interaction Tracking
-   IVR
-   Key Performance Indicators
-   Knowledge Base Management
-   Language Detection
-   Live Chat
-   Mobile Access
-   Multi-Channel Communication
-   Multiple Data Sources
-   Predictive Analytics
-   Queue Management
-   Real-Time Monitoring
-   Reporting & Statistics
-   Service Level Agreement (SLA) Management
-   Support Ticket Management
-   Surveys & Feedback
-   Task Automation
-   Third-Party Integrations
-   Video Chat
-   Voice Recognition

[See all features](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#features)

### Recognition

Zendesk Suite is recognized as a top-rated tool in 5 Capterra Shortlist reports

NiCE CXone is recognized as a top-rated tool in 2 Capterra Shortlist reports

### Deployment & support

Zendesk Suite

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

NiCE CXone

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Zendesk Suite

-   By Zendesk
-   Located in United States
-   Founded in 2007

NiCE CXone

-   By NiCE
-   Located in United States
-   Founded in

## Popular Comparisons

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/)

vs

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,781)](https://www.capterra.com/p/61368/Salesforce/reviews/)

$39/month

Price

$25/month

4.4

Features

4.4

4.3

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/61368-164283/Salesforce-vs-Zendesk)

[NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

vs

[Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (868)](https://www.capterra.com/p/169627/RingOver/reviews/)

$110/month

Price

$29/month

4.1

Features

4.6

4.2

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/134775-169627/inContact-Call-Center-Software-vs-RingOver)

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$39/month

Price

$15/month

4.4

Features

4.6

4.3

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-164283/LiveAgent-vs-Zendesk)

[NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$110/month

Price

$15/month

4.1

Features

4.6

4.2

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-134775/LiveAgent-vs-inContact-Call-Center-Software)

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/)

vs

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/)

$39/month

Price

$25/month

4.4

Features

4.5

4.3

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/62194-164283/LiveChat-vs-Zendesk)

[NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

vs

[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.34 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

$110/month

Price

$75/month

4.1

Features

4.2

4.2

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/134775-179417/inContact-Call-Center-Software-vs-Genesys-Cloud)

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,415)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

$39/month

Price

$19/month

4.4

Features

4.3

4.3

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/124981-164283/Freshdesk-vs-Zendesk)

[NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

vs

[CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.40 (679)](https://www.capterra.com/p/159578/CallHippo/reviews/)

$110/month

Price

$1/month

4.1

Features

4.3

4.2

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/134775-159578/inContact-Call-Center-Software-vs-CallHippo)

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/)

vs

[Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

$39/month

Price

R$35/month

4.4

Features

4.7

4.3

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/164283-202528/Zendesk-vs-Milvus)

[NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

vs

[Five9](https://www.capterra.com/p/132405/Five9/)[4.22 (481)](https://www.capterra.com/p/132405/Five9/reviews/)

$110/month

Price

$159/month

4.1

Features

4.1

4.2

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/132405-134775/Five9-vs-inContact-Call-Center-Software)

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/)

vs

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

$39/month

Price

$0/month

4.4

Features

4.6

4.3

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/144040-164283/Tidio-Chat-vs-Zendesk)

[NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

vs

[XCALLY](https://www.capterra.com/p/136894/XCALLY/)[4.82 (130)](https://www.capterra.com/p/136894/XCALLY/reviews/)

$110/month

Price

€29/month

4.1

Features

4.7

4.2

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/134775-136894/inContact-Call-Center-Software-vs-XCALLY)