# Compare NiCE CXone vs Ringover 2026 | Capterra > Unsure of what to choose? Check Capterra to compare NiCE CXone and Ringover based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/134775-169627/inContact-Call-Center-Software-vs-RingOver --- # NiCE CXone vs Ringover Features and Cost Comparison Last updated May 6th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: NiCE CXoneRingover2/4 selected [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.7 (871)](https://www.capterra.com/p/169627/RingOver/reviews/) [## NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) Starting Price $110.00/month Value-for-Money 4.1 Functionality 4.1 Ease of Use 4.2 Customer Service 4 Reviews Sentiment Based on [581 reviews](#user-reviews) Positive 478 Neutral 68 Negative 35 [## Ringover](https://www.capterra.com/p/169627/RingOver/)[4.7 (871)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price $29.00/month Value-for-Money 4.5 Functionality 4.6 Ease of Use 4.8 Customer Service 4.6 Reviews Sentiment Based on [871 reviews](#user-reviews) Positive 833 Neutral 17 Negative 21 ## Not a match? 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What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 4,828 reviews from call center software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 82%Fit Not enough reviews Feature ratings Call Center Management 4.5 Dashboard 5.0 Call Logging 4.5 Call Recording 4.7 Call Tracking 4.0 90%Fit High performer Feature ratings Call Center Management 4.7 Dashboard 4.8 Call Logging 4.7 Call Recording 4.8 Call Tracking 4.7 User satisfaction User satisfaction 4.2 User reviews[581](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) Ease of use 4.2 Functionality 4.1 Value for money 4.1 Customer support 4.0 User satisfaction 4.7 User reviews[871](https://www.capterra.com/p/169627/RingOver/reviews/) Ease of use 4.8 Functionality 4.6 Value for money 4.5 Customer support 4.6 Price starts from Price starts from $110Per User, Per Month - Free version - Free trial Price starts from $29Per User, Per Month - Free version - Free trial Best for Best for It is designed for organizations of all sizes that need to deliver voice, digital, and self-service customer experiences across all interaction channels. Best for Small Businesses Mid-size Enterprises ## User reviews Pros & cons VK Vignesh K. Technical specialist > "The real-time analytics and customizable reporting tools make it easy for supervisors to monitor performance..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6786405) NN Nick N. Workforce Management > "We experience sync issues in real-time dashboards from time to time and we have agents getting logged out of..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6520225) VK Vignesh K. Technical specialist > "The platform offers a robust set of tools for managing users, skills, routing, and reporting." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6786405) LR Lauren R. Manager > "The automated reports don't match custom reports when I run the same data." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6673366) CN Carli N. Scheduling > "What I like most about CXone Mpower is it never lags and is always efficient to use." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___7130749) VJ Vipul J. Senior Manager Quality > "having loaded with a lot of features make it slow at times so might need to work on the servers/capacity in..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6545019) NN Nick N. Workforce Management > "The web-based experience gives us the flexibility to switch browsers if we experience issues." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6520225) RG Robin G. Accountant > "We constantly have problems with the portal saving passwords and not allowing us to log on. " [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6330394) VJ Vipul J. Senior Manager Quality > "User friendly with advance features including planning, managing real times queues, quality management etc." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6545019) RG Robin G. Accountant > "You take our money every month on autopay but always fail to email the invoices. " [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6330394) JH James H. Senior Director > "Ability to run reports on demand, ACD is robust, and dashboards and supervisor application gives real time..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6160743) TP Teresa P. Technical Support Specialist II > "It seems to be a bit hard for people to understand how it works in the beginning since it has a lot of..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6745910) Saskia M. Senior Director Sales Marketing > "It inlcudes a real-time chat feature, so we can stay in touch with clients in real time; it supports VoIP, so..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5033719) LR Lauren R. Manager > "I seem to have the most issues with reporting, I think it's inconsistant and hard to get to. " [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6673366) VK Vignesh K. Technical specialist > "CXone also provides solid documentation and responsive support when needed." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6786405) PS Paul S. Networks & IT Lead > "The licensing is too restrictive, it would be great to have a reporting tier, where no phone calls are able to..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993940) NK Nila K. Customer experience > "Makes employees jobs much easier" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6831171) AD Amanda D. Benefits Assistance Center Team Lead > "The email capabilities are not nearly as advanced as the call features." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6149515) TH Tina H. Digital Contact Center Solutions > "We are also in the process of moving many of our teams into CXOne and the ROI we have already experienced is..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6530644) Abel A. Agent > "I had to encounter certain difficulties that the fall 23 version is supposed to resolve but did not resolve..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5051486) LR Lauren R. Manager > "I am not familiar with what appears to be the new branding of Mpower, however I like overall the ease of..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6673366) AK Adam K. Workforce Manager > "Their Fall '23 release is supposed to address a lot of these issues, but NICE was not forthcoming with any of..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5004207) Tomáš S. Social Media Specialist > "This comprehensive suite can streamline operations by providing all the tools needed in one platform." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4985903) AA Amy A. Director, Community Impact > "We also had issues with connectivity that took months before identifying the issue to fix." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993363) LW Lindsey W. Workforce Management Analyst > "The forecasting functionality was solid." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6481654) AK Adam K. Workforce Manager > "I continue to spend an inordinate amount of time working around CXone's inadequacies." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5004207) CP Cara P. Access to Services Section Manager > "We're in the process of adding more applications and the team at NICE has been incredible. " [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6719618) AK Adam K. Workforce Manager > "They over-sell and under-deliver." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5004207) SP Sarah P. Automation Consultant > "Leading edge of contact center technology" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6562728) JH James H. Senior Director > "It's on the expensive side. " [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6160743) KH Kiyanna H. Client Care Specialist > "There are hardly any issues, and the functionality is simple and easy to navigate." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6334751) VR Verified Reviewer Supervisor > "Cost considerations: CXone's pricing may be a concern for businesses with limited budgets." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4803132) JS Jamie S. WFM Analyst > "It's easy to skill agents and build dashboards." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6545242) LM Lilia M. Insurance agent > "There are some features that I still dont know how to use, but I think is because of the very basic training." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3716988) TP Teresa P. Technical Support Specialist II > "reliable and that the platform is easily scalable." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6745910) AM Amanda M. PATIENT SERVICES COORDINATOR > "the only thing i dont like is that if the computer is having an issue, connectivity, then the phone cant be..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3085926) RLC Raine Leonard C. Agent > "The thing that I really like is that it is used to check my schedule on my work everyday." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6061927) CS Crystal S. Customer Service Rep > "I'm not able to type in the number and hit enter to initiate the call. And when typing in the number to make a..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2519066) TW Tim W. IT Admin > "Easy management, set up, functionality and use" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6593022) SP Suren P. Senior ISR > "lots of bugs, crashes, lose alot of calls" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3077976) VK Vinit K. Backend developer > "Businesses seeking to offer a seamless and customised client experience should consider it because of its..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4623058) RH Rosa H. Patient Access Specialist > "There are certain buttons or features that don't make sense and it can look really boring." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3055378) JW Jim W. admin > "nice interface easy to use and very straight forward." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6549476) Shanice P. Customer Service Agent > "The setup process is not easy if your not knowledgeable of the content and or company your using the software..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3520331) AT Akhil T. Cxone Lead > "I am working on Cxone since last 5years.every year ,they are enhancing their services and upgrading." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6153133) CC Clinton C. Contact Center Manager > "As of late, we are constantly being told to clear cache, delete temp internet files, shut down and restart our..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2725656) SP Sarah P. Automation Consultant > "Good experience, everyone we've worked with has been helpful." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6562728) JB Jennifer B. Care Coordinator > "Beeping noise every few minutes and no one know what it is." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3051963) LR Lauren R. Manager > "Overall, I would say that your service/support has been great-- fast and correct." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6673366) JM Jessica M. customer service > "It always has trouble on certain vpn connections" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3081141) TP Teresa P. Technical Support Specialist II > "As part of the technical group, I find it easy to use and understand." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6745910) MCJ Ma. Carlon J. Preboarding Specialist > "How I disconnect fast and had to re log in" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3109626) AS Alexis S. CSR > "It has generally been successful since it enables us to complete our work on time and in accordance with the..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4602632) DA David A. Kunderådgiver > "It is difficult to controll who calls and if you wanna answer or not. If a call breaks , you have to finnish..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2718194) AS Alexis S. CSR > "The callback option keeps our customers happy, and they consistently provide us with positive feedback when we..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4602632) AC Amanda C. Call Center Supervisor > "Just yesterday we had a GLOBAL outage and no way for our business to take calls when we rely on this system." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2543574) KI Kenneth I. Director Q&A Implementation > "This is what gives me a pleasure to know that I can expect when I interact with the resources." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993316) TT Tony T. Free lance writer > "NICE CXone wants a password and I don't have one. " [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3060030) AA Amy A. Director, Community Impact > "The team offers high-level customer service and support." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993363) JB Jennifer B. Care Coordinator > "Voicemail is very difficult to get too." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3051963) KI Kenneth I. Director Q&A Implementation > "From my TAM to anyone I have come in contact (no pun intended, lol) with are very helpful, patient and..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993316) JW Justin W. Tire Group Staff Assistant > "I'm at the point currently where I don't get notifications (despite settings being set correctly) and almost..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2516319) AK Adam K. Workforce Manager > "Support is responsive and helpful for things that work." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5004207) WW Westin W. Senior Product Manager > "We were promised we would be able to create our own CRM and IC would be able to connect and after 2 years of..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2177902) AD Amanda D. Benefits Assistance Center Team Lead > "CXone has great call features." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6149515) NB Nefertiti B. AA Agent > "What I least like about the software is the constant freezing and having to log out and log back in." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2721380) DH Dwana H. Customer Service Representative > "With Nice, we were able to get members to transfer over to the right department and quicker service time." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4231527) JB Jennifer B. Care Coordinator > "Too many issues and concerns." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3051963) JJ Joan J. IT Director > "Our team is really satisfied with the way it works, the opportunities of extended configuration it offers, and..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3298057) EC Enmanuel C. call representative > "the accessibility, it doesnt work on certain browsers or devies" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2466078) AP Adolfo P. customer service representative > "It's so much simpler for the dev group to arrange, incorporate and alter the client experience." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4319789) SW Sabrina W. Sales Development Engineer > "Call Quality is often quite poor, we experience distortions, delays and interruptions." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2190528) AD Amanda D. Benefits Assistance Center Team Lead > "Very reliable, has all of the capabilities we need." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6149515) JA Jace A. Telecommunications Technician > "There are some bugs with routing and call wrap-up." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2406940) AS Alexis S. CSR > "I enjoy having access to earlier calls in order to help a disappointed customer." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4602632) SY Stanley Y. IT System Engineer > "oh we can't do anything without the sample contact IDs, I wish they could be more proactive on that." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2177699) Alayna F. Customer Service > "The biggest thing is that it's convenient to use for transferring calls and if you work in a business where..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2877173) MM Montrai M. Claims Examiner > "when you cant get in you have to contact a manager so they can contact customer service" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2179591) AA Amy A. Director, Community Impact > "The customer service that NICE" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993363) MP Meredith P. Director of Operations > "reporting feature hard, can be costly to make script changes." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2540944) [View Reviews](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) JW Jacque W. Managing Director > "The app allows us to make calls outside of the office but whilst still using the office phone number, which is useful as many..." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___7085820) SK Shafin K. Manager > "To make matters worse, after the purchase, their sales representative stopped responding, and we had to activate the plan on our own...." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___7024463) CG Carlos G. Sales Director > "The setup is straightforward, call quality is strong, and the omnichannel features help improve team efficiency without the..." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___7087563) JW Jacque W. Managing Director > "The app doesn't allow you to stay logged in, but stop receiving calls." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___7085820) NB Nikolai B. Managing Partner > "We have used ringover for a few months now and fully integrated it just over 2 weeks ago This is hands down one of the best phone..." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___6887626) JW Jacque W. Managing Director > "So I have to log in and out each time to avoid receiving calls when not working." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___7085820) VR Verified Reviewer Co-Founder > "Another major advantage is the easy integration with existing tools and systems, allowing Ringover to fit seamlessly into our daily..." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___7078213) AA Ashley A. Owner > "You have to pay upfront for a year and we complained about the background noise from the start and they continued to tell us it was..." [See full review](https://www.capterra.com/p/169627/RingOver/#GetApp___6882421) EB Elliott B. Company Director > "The user-friendly dashboard and real-time analytics help monitor our teams performance and streamline workflows efficiently." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___6857144) JS Jesse S. Manager > "The app is very laggy sometimes, i have to swipe down to reload my most recent calls, cannot hear people and have to hang up then..." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___6760609) JS Jose S. CCO > "The setup process was simple and well supported by their team. Whenever we had questions during the initial configuration or launch,..." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___7108330) SK Shafin K. Manager > "I expected professionalism, transparency, and accountability — instead, I got silence and a blocked account." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___7024463) BK Brian K. Recruitment Consultant > "The convenience of being able to text through both the web and mobile apps makes staying connected effortless." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___7072316) AA Aymen A. cst > "Sometimes the call quality drops when the internet connection is unstable." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___6776853) EB Elliott B. Company Director > "Its excellent CRM integration, analytics capabilities, Ai note taker and responsive support make it a clear winner for us." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___6857144) Yuliyana N. head of central operations > "Calls would drop, people would not be able to hear the caller..it just made our process very very complex" [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___6362864) JP Jonathan P. CEO > "A solid tool for my sales team, they are using it for outbound calls, and to receive inbound inquisitive calls" [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___6468334) AA Ashley A. Owner > "Noise cancelling is non existent." [See full review](https://www.capterra.com/p/169627/RingOver/#GetApp___6882421) JB James B. Principal Consultant > "Porting of my old number was quick and seamless and Ringover customer support were prompt and extremely helpful in setting up my desk..." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___6815098) AA Ashley A. Owner > "Dealt with support on this for months trying to "fix" this issue but it's just their software." [See full review](https://www.capterra.com/p/169627/RingOver/#GetApp___6882421) EB Elliott B. Company Director > "Ringover stands out for its seamless integration with our CRM system (Bullhorn), making it an excellent choice for sales and support..." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___6857144) TS Thomas S. Sales Partner > "Some system overloads, not enough smart features" [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___6747415) JR Juan R. Technology and Digital Product Manager > "The platform offers excellent call quality, helpful reporting features, and responsive customer support whenever needed." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___6848606) MM Matthew M. Manager > "Nothing that comes to mind, occasional call doesnt connect first time" [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___6616096) BK Brian K. Recruitment Consultant > "I also appreciate how well it integrates with Bullhorn, allowing for accurate note-taking." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___7072316) JD John D. Administration > "Once we signed up everything was wrong, from connections, to SMS, to billing." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___6227068) JS Jose S. CCO > "Highly recommended for companies that need a flexible and well-documented cloud telephony solution." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___7108330) LN Ludovic N. Manager > "We loose sometimes the call when we are in 4G." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___6256334) CG Carlos G. Sales Director > "It helps streamline daily operations without adding unnecessary complexity." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___7087563) CP Cyril P. CEO > "There's some issues about the stability of communication, and the software (desktop app) comes with multiple bugs." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___3659818) JW Jacque W. Managing Director > "Ringover is our first VOIP system and we have been pleasantly surprised with how easy the system has been to use and the added..." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___7085820) Aman K. Researcher > "Additionally, a few users have reported occasional technical glitches or challenges with integrating the software." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___4598556) JS Jose S. CCO > "Overall, it’s a reliable cloud phone system with good support and clear resources to help you get started quickly." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___7108330) VR Verified Reviewer Associate Consultant > "There is occasionally a bit of a delay with the call that can lead to so misunderstanding/interruption." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___2938214) VR Verified Reviewer Co-Founder > "The user-friendly and intuitive interface makes it easy for our team to get started right away without extensive training." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___7078213) ZB Zakaria B. Procurement coordinator > "When there is a bad wifi it's a bit complicated to hear the other party." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___3108196) AA Aymen A. cst > "I especially liked the call recording feature, the detailed analytics, and the smooth integration with CRM tools." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___6776853) IM Ismail M. Ingénieur commercial > "Their nothing i don't like on Ringover maybe sometimes the voice mail doesn't work" [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___3115424) Nicolas P. CEO > "It helps us to distribute incoming call and to dispatch them." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___6869324) VR Verified Reviewer Customer Support Manager > "I could not easily create a bilingual call center" [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___3142758) JR Juan R. Technology and Digital Product Manager > "The reporting features are especially helpful for tracking team performance." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___6848606) MC Marco C. Sales Manager > "some system fails, and some call failings" [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___2236209) VR Verified Reviewer Co-Founder > "The call quality is excellent, with clear and reliable connections at all times." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___7078213) JM Javier M. CMO > "month commitment, very bad customer service." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___3202816) Aymeric M. Sales Development Representative > "I started using it 6 years ago and still great to make cold calls for my SDR role." [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___6868637) AO André O. CEO > "Sometimes it has some interference or bad signal" [See full review](https://www.capterra.com/p/169627/RingOver/#Capterra___2235501) [View Reviews](https://www.capterra.com/p/169627/RingOver/reviews/) ## User interface [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) 4.21 (581) [Ringover](https://www.capterra.com/p/169627/RingOver/) 4.70 (871) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Tracking 207 Important AI Copilot 150 Important AI Summarization 120 Important NiCE CXone Top features 38/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#features) Ringover 33/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/169627/RingOver/#features) ### Recognition NiCE CXone is recognized as a top-rated tool in 2 Capterra Shortlist reports Ringover is recognized as a top-rated tool in 1 Capterra Shortlist reports ### Deployment & support NiCE CXone Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Ringover Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details NiCE CXone - By NiCE - Located in United States - Founded in Ringover - By Ringover - Located in France - Founded in 2005 ## Popular Comparisons [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $110/month Price $15/month 4.1 Features 4.6 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-134775/LiveAgent-vs-inContact-Call-Center-Software) [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (871)](https://www.capterra.com/p/169627/RingOver/reviews/) vs [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (387)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) $29/month Price $90/month 4.6 Features 4.5 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/76768-169627/Cloud-Predictive-Dialer-vs-RingOver) [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) vs [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.34 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) $110/month Price $75/month 4.1 Features 4.2 4.2 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/134775-179417/inContact-Call-Center-Software-vs-Genesys-Cloud) [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (871)](https://www.capterra.com/p/169627/RingOver/reviews/) vs [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.81 (324)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) $29/month Price $25/month 4.6 Features 4.7 4.8 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/29589-169627/CallCenterNOW-vs-RingOver) [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) vs [CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.40 (680)](https://www.capterra.com/p/159578/CallHippo/reviews/) $110/month Price $1/month 4.1 Features 4.3 4.2 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/134775-159578/inContact-Call-Center-Software-vs-CallHippo) [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (871)](https://www.capterra.com/p/169627/RingOver/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $29/month Price $15/month 4.6 Features 4.6 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-169627/LiveAgent-vs-RingOver) [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) vs [Five9](https://www.capterra.com/p/132405/Five9/)[4.22 (481)](https://www.capterra.com/p/132405/Five9/reviews/) $110/month Price $159/month 4.1 Features 4.1 4.2 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/132405-134775/Five9-vs-inContact-Call-Center-Software) [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (871)](https://www.capterra.com/p/169627/RingOver/reviews/) vs [Readymode](https://www.capterra.com/p/136728/Readymode/)[4.63 (142)](https://www.capterra.com/p/136728/Readymode/reviews/) $29/month Price $199/month 4.6 Features 4.6 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/136728-169627/Readymode-vs-RingOver) [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) $110/month Price $39/month 4.1 Features 4.4 4.2 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/134775-164283/inContact-Call-Center-Software-vs-Zendesk) [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (871)](https://www.capterra.com/p/169627/RingOver/reviews/) vs [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.61 (916)](https://www.capterra.com/p/175788/Nextiva/reviews/) $29/month Price $25/month 4.6 Features 4.6 4.8 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/169627-175788/RingOver-vs-Nextiva) [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) vs [XCALLY](https://www.capterra.com/p/136894/XCALLY/)[4.82 (130)](https://www.capterra.com/p/136894/XCALLY/reviews/) $110/month Price €29/month 4.1 Features 4.7 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/134775-136894/inContact-Call-Center-Software-vs-XCALLY) [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (871)](https://www.capterra.com/p/169627/RingOver/reviews/) vs [CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.40 (680)](https://www.capterra.com/p/159578/CallHippo/reviews/) $29/month Price $1/month 4.6 Features 4.3 4.8 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/159578-169627/CallHippo-vs-RingOver)