# Compare CXone Mpower vs ZIWO 2026 | Capterra > Unsure of what to choose? Check Capterra to compare CXone Mpower and ZIWO based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/134775-171265/inContact-Call-Center-Software-vs-ZIWO --- # CXone Mpower vs ZIWO Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: CXone MpowerZIWO2/4 selected [CXone Mpower](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) [ZIWO](https://www.capterra.com/p/171265/ZIWO/)[4.7 (108)](https://www.capterra.com/p/171265/ZIWO/reviews/) [## CXone Mpower](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) Starting Price $71.00/month Value-for-Money 4.1 Functionality 4.1 Ease of Use 4.2 Customer Service 4 Reviews Sentiment Based on [581 reviews](#user-reviews) Positive 478 Neutral 68 Negative 35 [## ZIWO](https://www.capterra.com/p/171265/ZIWO/)[4.7 (108)](https://www.capterra.com/p/171265/ZIWO/reviews/) Starting Price $40.00/month Value-for-Money 4.6 Functionality 4.6 Ease of Use 4.7 Customer Service 4.7 Reviews Sentiment Based on [108 reviews](#user-reviews) Positive 105 Neutral 3 Negative 0 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### Bitrix24 4.2 (983) * * * Starting Price €61.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 82% of reviewers rated it above 4 stars * * * ### JustCall 4.1 (223) * * * Starting Price $29.00 Per User,Per Month Free Trial Free Version * * * User rating 80% of reviewers rated it above 4 stars * * * ### Freshdesk 4.5 (3,408) * * * Starting Price $19.00 Per User,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * Highest Rated ### Ringover 4.7 (855) * * * Starting Price $29.00 Per User,Per Month Free Trial Free Version * * * User rating 96% of reviewers rated it above 4 stars * * * What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 4,761 reviews from call center software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 82%Fit Not enough reviews Feature ratings Call Center Management 4.5 Dashboard 5.0 Call Logging 4.5 Call Recording 4.7 Call Tracking 4.0 74%Fit Missing features Feature ratings Call Center Management 4.8 Dashboard NA Call Logging 4.5 Call Recording 4.8 Call Tracking 5.0 User satisfaction User satisfaction 4.2 User reviews[581](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) Ease of use 4.2 Functionality 4.1 Value for money 4.1 Customer support 4.0 User satisfaction 4.7 User reviews[108](https://www.capterra.com/p/171265/ZIWO/reviews/) Ease of use 4.7 Functionality 4.6 Value for money 4.6 Customer support 4.7 Price starts from Price starts from $71Per User, Per Month - Free version - Free trial Price starts from $40Flat Rate, Per Month - Free version - Free trial Best for Best for It is designed for organizations of all sizes that need to deliver voice, digital, and self-service customer experiences across all interaction channels. Best for ZIWO is used by service, sales, and support teams needing clear, reliable communication across voice and messaging - especially in multilingual, remote, and regional operations in the GCC. ## User reviews Pros & cons VK Vignesh K. Technical specialist > "The real-time analytics and customizable reporting tools make it easy for supervisors to monitor performance and..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6786405) NN Nick N. Workforce Management > "We experience sync issues in real-time dashboards from time to time and we have agents getting logged out of CXone..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6520225) VK Vignesh K. Technical specialist > "The platform offers a robust set of tools for managing users, skills, routing, and reporting." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6786405) LR Lauren R. Manager > "The automated reports don't match custom reports when I run the same data." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6673366) VK Vignesh K. Technical specialist > "CXone also provides solid documentation and responsive support when needed." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6786405) VJ Vipul J. Senior Manager Quality > "having loaded with a lot of features make it slow at times so might need to work on the servers/capacity in the..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6545019) NN Nick N. Workforce Management > "The web-based experience gives us the flexibility to switch browsers if we experience issues." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6520225) RG Robin G. Accountant > "We constantly have problems with the portal saving passwords and not allowing us to log on. " [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6330394) VJ Vipul J. Senior Manager Quality > "User friendly with advance features including planning, managing real times queues, quality management etc." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6545019) RG Robin G. Accountant > "You take our money every month on autopay but always fail to email the invoices. " [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6330394) JH James H. Senior Director > "Ability to run reports on demand, ACD is robust, and dashboards and supervisor application gives real time views on..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6160743) TP Teresa P. Technical Support Specialist II > "It seems to be a bit hard for people to understand how it works in the beginning since it has a lot of features." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6745910) Saskia M. Senior Director Sales Marketing > "It inlcudes a real-time chat feature, so we can stay in touch with clients in real time; it supports VoIP, so we can..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5033719) LR Lauren R. Manager > "I seem to have the most issues with reporting, I think it's inconsistant and hard to get to. " [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6673366) NK Nila K. Customer experience > "Makes employees jobs much easier" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6831171) PS Paul S. Networks & IT Lead > "The licensing is too restrictive, it would be great to have a reporting tier, where no phone calls are able to be..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993940) TH Tina H. Digital Contact Center Solutions > "We are also in the process of moving many of our teams into CXOne and the ROI we have already experienced is AMAZING!" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6530644) AD Amanda D. Benefits Assistance Center Team Lead > "The email capabilities are not nearly as advanced as the call features." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6149515) LR Lauren R. Manager > "I am not familiar with what appears to be the new branding of Mpower, however I like overall the ease of workflow,..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6673366) Abel A. Agent > "I had to encounter certain difficulties that the fall 23 version is supposed to resolve but did not resolve any of..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5051486) Tomáš S. Social Media Specialist > "This comprehensive suite can streamline operations by providing all the tools needed in one platform." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4985903) AK Adam K. Workforce Manager > "Their Fall '23 release is supposed to address a lot of these issues, but NICE was not forthcoming with any of the..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5004207) LW Lindsey W. Workforce Management Analyst > "The forecasting functionality was solid." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6481654) AA Amy A. Director, Community Impact > "We also had issues with connectivity that took months before identifying the issue to fix." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993363) CP Cara P. Access to Services Section Manager > "We're in the process of adding more applications and the team at NICE has been incredible. " [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6719618) VR Verified Reviewer Supervisor > "Cost considerations: CXone's pricing may be a concern for businesses with limited budgets." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4803132) SP Sarah P. Automation Consultant > "Leading edge of contact center technology" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6562728) AK Adam K. Workforce Manager > "I continue to spend an inordinate amount of time working around CXone's inadequacies." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5004207) KH Kiyanna H. Client Care Specialist > "There are hardly any issues, and the functionality is simple and easy to navigate." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6334751) AK Adam K. Workforce Manager > "They over-sell and under-deliver." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5004207) JS Jamie S. WFM Analyst > "It's easy to skill agents and build dashboards." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6545242) JH James H. Senior Director > "It's on the expensive side. " [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6160743) VR Verified Reviewer Scheduler > "The ease and functionality of it." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6873387) Shanice P. Customer Service Agent > "The setup process is not easy if your not knowledgeable of the content and or company your using the software for" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3520331) TP Teresa P. Technical Support Specialist II > "reliable and that the platform is easily scalable." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6745910) LM Lilia M. Insurance agent > "There are some features that I still dont know how to use, but I think is because of the very basic training." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3716988) RLC Raine Leonard C. Agent > "The thing that I really like is that it is used to check my schedule on my work everyday." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6061927) AN Aleksandar N. Real Time Management Coordinator > "The inconsistent formatting doesn't let me use a simple macro but rather have to make a combination of formulas and..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2153563) TW Tim W. IT Admin > "Easy management, set up, functionality and use" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6593022) AM Amanda M. PATIENT SERVICES COORDINATOR > "the only thing i dont like is that if the computer is having an issue, connectivity, then the phone cant be used" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3085926) VK Vinit K. Backend developer > "Businesses seeking to offer a seamless and customised client experience should consider it because of its..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4623058) CS Crystal S. Customer Service Rep > "I'm not able to type in the number and hit enter to initiate the call. And when typing in the number to make a call,..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2519066) JW Jim W. admin > "nice interface easy to use and very straight forward." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6549476) SP Suren P. Senior ISR > "lots of bugs, crashes, lose alot of calls" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3077976) AT Akhil T. Cxone Lead > "I am working on Cxone since last 5years.every year ,they are enhancing their services and upgrading." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6153133) RH Rosa H. Patient Access Specialist > "There are certain buttons or features that don't make sense and it can look really boring." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3055378) SP Sarah P. Automation Consultant > "Good experience, everyone we've worked with has been helpful." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6562728) TK Thomas K. Network Administrator/Helpdesk > "Licensing is a bit of a nightmare, the licenses are provided in a spreadsheet and cannot be released from a client..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2165554) LR Lauren R. Manager > "Overall, I would say that your service/support has been great-- fast and correct." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6673366) CC Clinton C. Contact Center Manager > "As of late, we are constantly being told to clear cache, delete temp internet files, shut down and restart our..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2725656) TP Teresa P. Technical Support Specialist II > "As part of the technical group, I find it easy to use and understand." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6745910) JB Jennifer B. Care Coordinator > "Beeping noise every few minutes and no one know what it is." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3051963) AS Alexis S. CSR > "It has generally been successful since it enables us to complete our work on time and in accordance with the..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4602632) JM Jessica M. customer service > "It always has trouble on certain vpn connections" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3081141) AS Alexis S. CSR > "The callback option keeps our customers happy, and they consistently provide us with positive feedback when we..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4602632) TK Thomas K. Network Administrator/Helpdesk > "Useage even more confusing when used in conjunction with incontact calling queues, trying to keep track of stationID..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2165554) KI Kenneth I. Director Q&A Implementation > "This is what gives me a pleasure to know that I can expect when I interact with the resources." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993316) MCJ Ma. Carlon J. Preboarding Specialist > "How I disconnect fast and had to re log in" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3109626) AA Amy A. Director, Community Impact > "The team offers high-level customer service and support." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993363) DA David A. Kunderådgiver > "It is difficult to controll who calls and if you wanna answer or not. If a call breaks , you have to finnish it..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2718194) KI Kenneth I. Director Q&A Implementation > "From my TAM to anyone I have come in contact (no pun intended, lol) with are very helpful, patient and understanding." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993316) AC Amanda C. Call Center Supervisor > "Just yesterday we had a GLOBAL outage and no way for our business to take calls when we rely on this system." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2543574) AK Adam K. Workforce Manager > "Support is responsive and helpful for things that work." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___5004207) TT Tony T. Free lance writer > "NICE CXone wants a password and I don't have one. " [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3060030) AD Amanda D. Benefits Assistance Center Team Lead > "CXone has great call features." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6149515) JB Jennifer B. Care Coordinator > "Voicemail is very difficult to get too." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3051963) DH Dwana H. Customer Service Representative > "With Nice, we were able to get members to transfer over to the right department and quicker service time." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4231527) JW Justin W. Tire Group Staff Assistant > "I'm at the point currently where I don't get notifications (despite settings being set correctly) and almost never..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2516319) JJ Joan J. IT Director > "Our team is really satisfied with the way it works, the opportunities of extended configuration it offers, and the..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3298057) PM Polly M. Account Care Manager > "I also struggle with getting technical support to help me resolve cases from time to time - they do not make it easy..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2152643) AP Adolfo P. customer service representative > "It's so much simpler for the dev group to arrange, incorporate and alter the client experience." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4319789) WW Westin W. Senior Product Manager > "We were promised we would be able to create our own CRM and IC would be able to connect and after 2 years of..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2177902) AD Amanda D. Benefits Assistance Center Team Lead > "Very reliable, has all of the capabilities we need." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___6149515) NB Nefertiti B. AA Agent > "What I least like about the software is the constant freezing and having to log out and log back in." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2721380) AS Alexis S. CSR > "I enjoy having access to earlier calls in order to help a disappointed customer." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4602632) JB Jennifer B. Care Coordinator > "Too many issues and concerns." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___3051963) Alayna F. Customer Service > "The biggest thing is that it's convenient to use for transferring calls and if you work in a business where the..." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2877173) EC Enmanuel C. call representative > "the accessibility, it doesnt work on certain browsers or devies" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2466078) AA Amy A. Director, Community Impact > "The customer service that NICE" [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___4993363) SW Sabrina W. Sales Development Engineer > "Call Quality is often quite poor, we experience distortions, delays and interruptions." [See full review](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#Capterra___2190528) [View Reviews](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) Shrouk A. Team Lead > "I particularly appreciated the real-time call monitoring and detailed reporting features, as they help in maintaining quality and tracking team..." [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6804209) HM Hassan M. Customer Service team leader > "Additionally, a few users have reported experiencing occasional bugs or lags within the main software, particularly during peak usage times, which..." [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6829778) Shrouk A. Team Lead > "Features like call recording, real-time monitoring, and CRM integration made it easier to manage customer interactions effectively. While there were..." [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6804209) AF Ali F. Team Leader > "sometimes it's laggy and needs to cleaner code as i'm a professional Webdev too and there's a lot of code adjustments needs to be made" [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6829115) SK Sachin K. CS Manager > "What also stood out was ZIWO’s responsive support and flexibility in addressing specific operational needs, making it a reliable partner rather than..." [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6836880) YY Yousra Y. Operation Team Lead > "Technical issues, It doesn't show clearly who hang up, is it regarding to the caller ended the call or the received hanged up the line" [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6829493) HM Hassan M. Customer Service team leader > "Overall, the experience with ZIWO, a cloud-based contact center solution, is generally viewed as positive, particularly for small to medium-sized..." [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6829778) MT MARWAN T. team leader > "Sometimes there are drops in the calls that causes a business delay in our SLA over all, otherwise nothing" [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6829495) SK Sachin K. CS Manager > "Easily integrate with our CRM and ticketing tools, which reduced manual work and improved case resolution times." [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6836880) MN Marwa N. General manager and co-partner > "No difference between abandoned by customer and missed calls in system." [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6825720) Shrouk A. Team Lead > "ZIWO offers a very user-friendly interface and smooth integration with CRM systems, which significantly improves agent productivity." [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6804209) MF Manar F. Customer Care Leader > "When there's a call coming , the notification displaying prevent me from clicking on the call to answer\*" [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___4919949) HM Hassan M. Quality Supervisor > "its user-friendly interface, which makes it easy for agents and supervisors to navigate and manage calls efficiently." [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6836029) RS Rakesh S. assistant sales consultant > "Sometimes it gets stuck and there is a delay in call while conversating with the other person " [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6034508) HE Habiba E. CCU specialist > "ziwo is so easy to use helps us engage with our customers helps in better interactions and also helps us in many task to do it" [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6831585) AG Ajay G. Operation > "some time call not getting connect with proper way" [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6024170) AA Ahmed A. Operations team lead. > "There’s room for improvement in customization and advanced features, but overall, it gets the job done well." [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6803303) VC Vrushabh C. Customer > "The UI is a bit clunky, but it's not a dealbreaker And ziwo plug in with freshdesk does not support recording call recording while creating ticket..." [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___2540330) EA Eman A. Customer Care Ambassador > "ZIWO truly delivers great value and is an ideal choice for companies looking for advanced and efficient customer service solutions." [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6829134) AW Alaa W. OM/CS manager > "APP has some glitches and not working properly" [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___2524845) AF Ali F. Team Leader > "Amazing experience with a lot of productive outcomes when it comes to business needs and workload managments." [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6829115) MS Muhammed S. Rider Support > "There is a delay of 2-4 seconds on a call." [See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___2340166) [View Reviews](https://www.capterra.com/p/171265/ZIWO/reviews/) ## User interface [CXone Mpower](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) 4.21 (581) [ZIWO](https://www.capterra.com/p/171265/ZIWO/) 4.67 (108) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Tracking 207 Important AI Copilot 150 Important AI Summarization 120 Important CXone Mpower Top features 38/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#features) ZIWO 31/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/171265/ZIWO/#features) ### Recognition No recognitions have been awarded to CXone Mpower No recognitions have been awarded to ZIWO ### Deployment & support CXone Mpower Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ZIWO Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details CXone Mpower - By NiCE - Located in United States - Founded in ZIWO - By ASWAT Telecom & Media - Located in United States - Founded in 2016 ## Popular Comparisons [CXone Mpower](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (855)](https://www.capterra.com/p/169627/RingOver/reviews/) $71/month Price $29/month 4.1 Features 4.6 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/134775-169627/inContact-Call-Center-Software-vs-RingOver) [ZIWO](https://www.capterra.com/p/171265/ZIWO/)[4.67 (108)](https://www.capterra.com/p/171265/ZIWO/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) $40/month Price $39/month 4.6 Features 4.4 4.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-171265/Zendesk-vs-ZIWO) [CXone Mpower](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $71/month Price $15/month 4.1 Features 4.6 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-134775/LiveAgent-vs-inContact-Call-Center-Software) [ZIWO](https://www.capterra.com/p/171265/ZIWO/)[4.67 (108)](https://www.capterra.com/p/171265/ZIWO/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $40/month Price $15/month 4.6 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-171265/LiveAgent-vs-ZIWO) [CXone Mpower](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) vs [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.33 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) $71/month Price $75/month 4.1 Features 4.2 4.2 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/134775-179417/inContact-Call-Center-Software-vs-Genesys-Cloud) [ZIWO](https://www.capterra.com/p/171265/ZIWO/)[4.67 (108)](https://www.capterra.com/p/171265/ZIWO/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $40/month Price $19/month 4.6 Features 4.3 4.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-171265/Freshdesk-vs-ZIWO) [CXone Mpower](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) vs [CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.40 (675)](https://www.capterra.com/p/159578/CallHippo/reviews/) $71/month Price $1/month 4.1 Features 4.3 4.2 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/134775-159578/inContact-Call-Center-Software-vs-CallHippo) [ZIWO](https://www.capterra.com/p/171265/ZIWO/)[4.67 (108)](https://www.capterra.com/p/171265/ZIWO/reviews/) vs [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) $40/month Price $20/month 4.6 Features 4.5 4.7 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/169505-171265/Zoho-Desk-vs-ZIWO) [CXone Mpower](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) vs [Five9](https://www.capterra.com/p/132405/Five9/)[4.22 (481)](https://www.capterra.com/p/132405/Five9/reviews/) $71/month Price $159/month 4.1 Features 4.1 4.2 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/132405-134775/Five9-vs-inContact-Call-Center-Software) [ZIWO](https://www.capterra.com/p/171265/ZIWO/)[4.67 (108)](https://www.capterra.com/p/171265/ZIWO/reviews/) vs [JustCall](https://www.capterra.com/p/157853/JustCall/)[4.13 (223)](https://www.capterra.com/p/157853/JustCall/reviews/) $40/month Price $29/month 4.6 Features 4.1 4.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/157853-171265/JustCall-vs-ZIWO) [CXone Mpower](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) $71/month Price $39/month 4.1 Features 4.4 4.2 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/134775-164283/inContact-Call-Center-Software-vs-Zendesk) [ZIWO](https://www.capterra.com/p/171265/ZIWO/)[4.67 (108)](https://www.capterra.com/p/171265/ZIWO/reviews/) vs [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,809)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) $40/month Price $50/month 4.6 Features 4.3 4.7 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/157279-171265/Dynamics-365-vs-ZIWO)