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Our customers range from two-person startups to Fortune 100 corporations. In fact, 77% of the Fortune 100 uses Slack.
Companies looking to reduce support costs and empower their customers with a selfhelp community. Customers get the answers they need with a knowledge base, Q&A and discussions in a single hub.
Slack is great for communication across a lot of offices across different locations. Its more fun than the likes of google chats or Microsoft teams with custom emoji's and gifs.
The only drawback is that we just have too many avenues where we connect and so Slack just got lost with all the other programs and didn't become a priority. This is why we no longer use it.
It was motivated by the price, accessibility, ease of deployment, and great, impactfull features like threads in communications and bookmarks for file sharing.
The interface is very strange as is the fact that you have a separate email & password for every Slack channel you join. Feature for feature, Slack is just a worse version of Discord.
I liked the style, functionality, and availability of slack for everything and everyone. It is completely easy and fun to use and manage as well have many useful features.
People are not used to Slack as much as they are instant messaging or emails, so a lot of people have bad etiquette, which can make Slack a lot more annoying and bothersome than it should be.
This software is just amazing for collaborations. I think it's the user interface that makes it so good, but to be honest it just has this je ne sais qouis that makes it amazing.
I get lost on some of the channels - there are a lot of channels with different teams. I find that I get confused with which channel is for what.
The Support I received from Forumbee was great. Our Account Manager was with us for the whole journey and I appreciated their willingness to help and answer any questions we had.
It can be a little difficult to keep track of all of the users. I feel it can visually become a little cluttered and disorganized.
In addition to the stellar service, this software is easy to use, beautifully designed, and thoughtfully created. Loving the software you (and 400+ others) use on a regular basis is important.
The largest downside to ForumBee is their unwillingness to connect on the phone.
We have nothing but positive things to say about our experience with Forumbee, from the ease of use and implementation to the excellent customer service.
For example, text formatting transferred from another document is not always retained. Additionally, the more our community/posts grow, the more difficult it becomes to search with accuracy.
Overall a great experience with implementing the tool. Our Forumbee instance looks exactly like our own site and it blends in seamlessly.
As someone who tested multiple knowledge management systems over the course of a year and could never find something that met all our needs, Forumbee solved so many of our problems.
Speaker 1: I'm Cam, senior director in our company, anywhere between 20 and 25 employees across the world at any given time. I couldn't go a day without Slack. That's five stars for me. Before Slack, we actually had to use two different software options. We used Sococo for our virtual meeting offices, and that served a purpose. It was good for a little bit, but then as we got bigger, we also had to use Skype. And so a natural progression was moving on from both of those into one that offered the same exact offerings, if not even more, and that was Slack. So previous to Slack, Sococo, Skype, and a couple other different instant messaging systems, all provided by Slack going forward. Everything from the pricing to the ease of deployment to how quickly we could get up and running, and just how generally available Slack is, whether it's desktop or the app, and from a mobile phone, you could have a web browser, anything you wanted to. You're never away from Slack, technically. And so, while that might not be a good thing for the work-life balance, it definitely made it much easier to deploy than anything else we researched, and we got forward. And now, it's just part of everyday life. The reason we chose Slack, one of them at least the biggest one was how quickly we could move everything from previous options or previous programs we used to deploy the day of. So I think that was on a scale of one to five, five being the easiest. It was a five. If not, even higher than that. It was as easy as possible to deploy Slack, get everything set up from our exec team, and then trickling it down. It took maybe a matter of a half hour to get everybody on board and inside of Slack, and it's still even faster now. So that was probably the biggest factor to getting us over to Slack in the initial phase. Recommending Slack, or if you're choosing between Slack and something else, just try the free version of Slack and understand that that is good enough to probably get you in the door and keep you in the door as well. The paid version and the other offerings from Slack make it even more integral to your business, so I would highly recommend giving it a shot. Just in general, the ease in which you could get started and the ease in which you could continue going forward without skipping a beat in your business needs, whatever your business needs might be, it's Slack and Slack going forward.
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