# Compare Slack vs Tidio 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Slack and Tidio based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/135003-144040/Slack-vs-Tidio-Chat --- # Slack vs Tidio Features and Cost Comparison Last updated June 3rd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: SlackTidio2/4 selected [Slack](https://www.capterra.com/p/135003/Slack/)[4.7 (24,147)](https://www.capterra.com/p/135003/Slack/reviews/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) [## Slack](https://www.capterra.com/p/135003/Slack/)[4.7 (24,147)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $8.75/month Value-for-Money 4.5 Functionality 4.6 Ease of Use 4.6 Customer Service 4.4 Reviews Sentiment Based on [24,147 reviews](#user-reviews) Positive 23,064 Neutral 907 Negative 176 [## Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting Price Contact vendor Value-for-Money 4.5 Functionality 4.6 Ease of Use 4.7 Customer Service 4.6 Reviews Sentiment Based on [590 reviews](#user-reviews) Positive 568 Neutral 15 Negative 7 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Key features rated by users Features selected based on 6,851 reviews from live chat software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 78%Fit Missing features Feature ratings Single Sign On 4.7 Chat/Messaging 4.8 Real-Time Notifications 4.7 Real-Time Monitoring NA Mobile Access 4.7 82%Fit High performer Feature ratings Single Sign On 4.4 Chat/Messaging 4.8 Real-Time Notifications 4.6 Real-Time Monitoring 4.8 Mobile Access 4.7 User satisfaction User satisfaction 4.7 User reviews[24,147](https://www.capterra.com/p/135003/Slack/reviews/) Ease of use 4.6 Functionality 4.6 Value for money 4.5 Customer support 4.4 User satisfaction 4.7 User reviews[590](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Ease of use 4.7 Functionality 4.6 Value for money 4.5 Customer support 4.6 Price starts from Price starts from $8.75Per User, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Slack is used by engineering departments, IT professionals, customer service teams, sales representatives, project managers, marketing teams, HR departments, and security professionals. Best for Thanks to its scalability, Tidio is appropriate for companies of all sizes—be it retail, tech, or services. Available in multiple languages and regions. ## User reviews Pros & cons KS Kaynan S. Senior Software Engineer > "It is our main communication platform at NextDay, and the threaded conversations are one of the most valuable features — they allow us to keep discussions organized without losing..." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7136956) JC Jerrid C. CEO > "I also found that search, while useful, does not always make it easy to quickly surface specific historical context, files, or decisions across busy channels and threads when I need..." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7144763) JC Jerrid C. CEO > "It has helped me manage conversations by client and project, collaborate more efficiently, and maintain visibility across several workstreams at once. While notification volume and..." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7144763) Jake P. Account Executive > "Additionally, sending very large files can sometimes hit strict size limitations, forcing us to rely on external cloud storage links instead of direct uploads." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7155182) TM Tristan M. Engineering > "It enhances productivity with app integrations, automated workflows for repetitive tasks, robust search capabilities, and quick options for calls and file sharing, ultimately speeding..." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7079709) EM Enguerran M. Fullstack web developper > "The notification management system becomes unmanageable because of its default settings which create notification fatigue for users." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7127675) Aman M. Software Analyst > "Slack solves the problems of scattered communication across emails and multiple tools and it helps me by centralizing all team conversations making it easy for me to collaborate..." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7084106) LV Luis V. Account Executive > "It's also not the best way to store older files, sometimes have to search for older files in channels and it's cumbersome." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7160337) Aman M. Software Analyst > "Reliable features: Slack provides for the real time messagings,file sharing and search functionality inside this platform makes it easy for me to find out the past conversation and..." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7084106) Yogesh S. Flutter Developer > "Slack can become expensive as teams grow, and the free plan has file storage and message history limits." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7178572) DC Daniel C. Automation Engineer > "Being able to create custom emojis, especially as a remote staff member, allows for consistent engagement in the culture of our workplace." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7150078) PK Paul K. President > "Slack seems to lack some file sharing and storage capability functions that other collaboration and chat tools such as Discord have." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7167864) JC Jerrid C. CEO > "I also found the AI and automation capabilities especially valuable for summarizing long threads and reducing repetitive administrative work, which helps me stay focused on..." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7144763) SS Shenella S. Business Developer > "The software tends to have bugs from time to time and the notifications can be a little overwhelming of not managed voa settings." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7081789) ZL Zeahlot L. CEO and Founder > "The most useful element is that we can use it with international team members across different time zones with options to keep boundaries and respect work times." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7161587) VR Verified Reviewer Software Engineer > "Occasional bugs or notification overload can also affect focus when working on multiple discussions at the same time." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7136222) EM Enguerran M. Fullstack web developper > "Our workflow management system achieves peak performance through its best-in-class integration with Google Drive and Jira and Trello and other tools." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7127675) Michelle R. Manager > "It can easily become cluttered as everyone is allowed to create a channel but some of the channels are only relevant for a short period of time." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7136359) DD Daniel D. Product Mamager > "Channels help organize discussions by topic, integrations streamline workflows, and real-time messaging reduces reliance on email." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7087229) MS Marvin S. Lead Developer > "Starting out as a small team it was a no brainer to try slack it easily integrates into anything else you might use, but when growing the price became a problem for a still small team..." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7177713) Nathaniel C. Account Executive > "Features like Slackbot, reminders, and huddles help streamline internal ops and foster a fast, async-friendly culture." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7085314) Roddy T. Owner > "Without discipline, channels turn into noise factories, and important messages can get buried under a landslide of GIFs and “quick questions.”" [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7136975) Osama A. Full Stack Developer > "The best part is it's messages search feature, you can quickly find any text from all chats and channels." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7083807) FY Faz Y. EMEA Product Manager > "Notifications and file sharing can be a bit misaligned sometimes and at scale the pricing can become a bit expensive." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7083530) Jen B. Medical Fronter > "Features like Huddles allowed for instant, one-click audio/video syncs that simulate quick office chats." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7074895) VR Verified Reviewer Senior Risk and Fraud Specialist > "especially if someone was tagged in a post in a channel that has lots of traffic, the mention most times were missed, because it was not in threads and if you didn't go through all..." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___6879671) JM James M. Sales Representative > "Uploading pictures of products, making quick calls, organizing discussions by topics, and everything else seems to suit my sales style well enough." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7128012) PA Patrice A. Assistant > "Every channel activity triggers a message to official emails, creating unnecessary clutter in the inbox. Although Slack allows custom notifications but default isn't glad." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___6884320) Stefania D. Student > "I love the way it's organized per chats/tags, the fact that you can have calls on it as well and the integration with multiple platforms such as Google Drive and more." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7146674) Enish S. Business Administrator > "Occasionally there are minor bugs — slow load times or messages showing as unread when they aren't — nothing critical, but noticeable." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7152390) Aman M. Software Analyst > "The things that I like most about the Slack are depicted below Effective Communication: Slack provides platform for fast,organized and effective conversation on a particular topic..." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7084106) KR Katherine R. School Administrator > "Sometimes the messages do not load immediately or the attachment may not upload fast enough, especially on hectic mornings." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7162959) Michelle R. Manager > "Overall, it's been an excellent way to streamline communications and reach the larger organization and allows them to tailor what and how they want to receive communications and..." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7136359) NH Nitin H. Associate technical support engineer > "I did not see an option to clear all the okd chats in direct messages, like if I leave a channel it goes away but in direct message we have to manually delete all the messages and..." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___6690666) JN Jon N. Technology Director > "We using it for DM's, group chat and project discussion and also allows us to easily share files with each other and we have confgured a number of connected apps and workflows." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7048334) AM Ashif M. Managing Partner > "The Huddle feature is a little "hit and miss" and often the video quality is not very good so I rarely use it" [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7162814) Norman M. Partner, Digital > "I also really like the integrations with other tools I use every day, including Notion, Figma, Google and Linear and the ability to include custom notifications for processes we use." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___6860515) Marc R. Digital Media Specialist > "With multiple channels, constant notifications, and side conversations, it was easy to feel overwhelmed or distracted if notifications were not carefully managed." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7141374) Jake P. Account Executive > "The direct integration with other tools like Google Drive and calendar apps also helps keep our workflow centralized in one hub." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7155182) DD Daniel D. Product Mamager > "Notification overload and scattered conversations make it easy to miss important context, and Slack isn’t great for long-term knowledge management." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7087229) AP Ajay P. Staff Accountant Lead > "Slack provides a swipe system when we use slack on our mobile device, we can easily swipe and keep our transaction, that's a really awesome feature." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7036510) Muhammad Z. Procurement Specialist > "Video and voice call features are not as strong as dedicated meeting platforms" [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7119720) AF Angie F. Director of Human Resources > "The desktop and mobile apps work seamlessly, making real-time communication possible with staff across multiple locations, enabling us to collaborate with others from outside of our..." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7011608) AF Amanda F. Head of Quality > "Also it seems that my notifications for in-thread replies are inconsistent between my computer and phone's application." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7155348) Denis M. Recruiter > "It makes setting up standardized IT request forms, automated onboarding messages, or daily standups incredibly easy without needing to involve developers." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7143032) SE Sarah E. Microbiologist > "It is only just that it uses to drop too many notifications which could fine distracting and disturbing." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7131601) SC Swetha C. TPM > "The platform integrates well with many business tools, making it easy to receive updates, share files, and manage workflows in one place." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7162197) VR Verified Reviewer Transfer Sales Agent > "I also didn’t like that you can’t block someone. If a conversation becomes uncomfortable or someone keeps messaging you, there’s no way to stop it directly in Slack." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7133679) VR Victor R. Product Tech Lead > "The ability to organize conversations by channels, integrate with our development tools, and quickly search through past discussions has significantly improved our productivity." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7019831) EA Estrella A. Software engineer > "I miss a lot of messages because i cannot get the notifications to actually notify me in the computer." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7180015) VR Verified Reviewer Senior Project Specialist > "I can sync Slack with my Google calendar (it's very useful as I receive reminder notifications 1 minute before my meeting)." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7088979) Maxwell P. General Manager > "Also the free version hides message history after a certain period which can be frustrating if you need to reference something from a few months ago and have not upgraded yet." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7059262) DW Destinee W. General Manager > "Loved the ability of shout outs and gift card redemption but wanted other features like courses, knowledge base for staff, etc.." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7108828) Nicole A. Head of HR and GS > "Bugs and performance problems that happen from time to time can also make chat and meetings less smooth." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7133070) MW Melinda W. Owner > "Its organized communication through channels—it keeps conversations, files, and updates in one place, making team collaboration clear and efficient." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7142143) Charlie L. Video Editor > "This caused many team memebrs to miss things or respond to urgent maters later than needed." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7098514) Yogesh S. Flutter Developer > "Slack gives strong value for money because it combines chat, file sharing, and file storage in one place with an easy-to-use interface." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7178572) AR Arthi R. Engineer > "Additionally, heavy reliance on it for all communications can contribute to "tool fatigue" for some users." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7138404) Nathaniel C. Account Executive > "Slack has transformed how our team communicates—reducing response time, boosting transparency, and increasing cross-functional visibility." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7085314) DS Dipti S. Corporate Recruiter > "Slack is missing integration with different Mailboxes like Outlook due to which meetings could be crated within Slack" [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7018190) VR Verified Reviewer Director > "I love that you can use it in a way that best suits your business, it integrates with all o the other apps we use in our workflows no matter what company im working with, and their..." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___6864497) VR Verified Reviewer Automation > "The free plan has limitations on message history which can be frustrating." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7137621) ZT Zac T. Data Manager > "It works well for a wide range of user-types for our organization; from basically using it in place of texting, to intense project collaboration and file sharing." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___6864329) Jen B. Medical Fronter > "Only thing holding me back was I was frequently kicked off when working remotely and had to sign in multiple times." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7074895) CF Cristiano F. Consultant > "Channels, direct messages, integrations, and notifications all work together to keep communication organized without relying heavily on email." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7165937) DN David N. IT Operations Manager > "Admins also can't see or manage private channels which can be annoying." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7132601) Erlinda Mangrobang A. Compliance Officer > "It also connects well with other tools we already use like Google Drive, Zoom and Samsara, which saves a lot of time switching between apps." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7155429) Saidi B. product manager > "You end up either checking Slack every five minutes or missing something important because you muted too much." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7125888) DC Daniel C. Automation Engineer > "Generally great - it allows for fully remote work across a diverse team, and its intergration with things like Jira and Hubspot are actually genuinely useful." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7150078) Saleem B. Training and Development Manager > "The free subscription of slack lacks customer support, you can only access the Slack Help Center for troubleshooting issues." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7057594) VR Verified Reviewer App Developer > "What I like most about Slack is its real-time messaging, seamless team collaboration, easy integrations, and organized channels." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7123432) SG Sreevalli G. Senior QA Engineer > "It can get overwhelming with too many channels and notifications. Plus, the limited message history in the free plan is a drawback." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7004445) VR Verified Reviewer Account Executive > "Being able to quickly message teammates, participate in team channels, and have dedicated groups for different functions helps speed up collaboration and decision making." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7071075) CM Claire M. Regulatory Engineer > "The only con I can think of is that occasionally I will miss messages if someone sends it in a thread because it will show up as "Activity" rather than a new message." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7071305) Jiahao H. Deployment Strategist > "The ability to move easily between channels and conversations, combined with clear prioritization of unread messages, helps me stay organized even on busy days." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7073213) TW Tisha W. Health Services Coordinator > "The freemium version is missing so many features that it would be better to stay on google apps." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7104823) JC Jerrid C. CEO > "As a solo product consultant working across multiple client organizations, I’ve found it to be an essential tool for staying organized, responsive, and connected without getting..." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7144763) VR Verified Reviewer Account Executive > "Sometimes it can become a bit messy with too many different chats, groups, channels to able to find information after a while." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___6878459) FJR France Jhannen R. Virtual Assistant > "What I like most about Slack is how it brings all our conversations and tools into one place, making teamwork feel smoother and more connected." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7164872) VR Verified Reviewer Program Assistant > "Yes, it did it's job as a communication tool and the channel setup probably works well for many organizations, but I found it bothersome to remember all the commands and didn't like..." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7037465) [View Reviews](https://www.capterra.com/p/135003/Slack/reviews/) MD Monika D. Software Engineer > "It centralizes student/parent support, automates repetitive questions, enhances communication through emails and messages, and even helps teachers with..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7049407) IS Ivica S. Digital Marketing Manager > "There is a limit of conversations, and of course, limits for a free version should be, but in the limit software is calculating even the greeting to..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6848311) KS KRISANPAL S. Digital Marketing Executive > "Tidio also provides multi-channel support, like email, WhatsApp, Instagram, Facebook, you can receive and reply at the same place, on this platform you..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249) ML Margaret L. Owner > "Also, I had computer security problems because I was using it with Wordpress and I didn't have a good security running. If using with Wordpress,..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6485302) CF Claudio F. CEO and Founder > "We use Tidio daily to manage customer inquiries, and what we like most is its intuitive interface and the ability to centralize chats, emails, and..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6831719) PS Paulo S. CEO > "The most negative aspect so far was having scheduled an online meeting with support, which was accepted, and a few hours before it was due to take place..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6845493) OM Ollie M. Business Support Technician > "Tidio Chatbot is answering any queries customers are asking when visiting our website, which means the team has more time to focus on business-related..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830250) Greg R. ED > "The interface is also not well laid out, and despite using it for years, there are things we still can't correct because we can't locate them in the..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6836522) GG GIUSEPPINA G. sales > "Tidio solves many problems for us every day, thanks to Tidio we can interact with customers in real-time, respond to their questions quickly, and save..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830542) BJ Brendan J. Administrator > "Unfortunately in December of 2024 Tidio changed their pricing structure and our bill doubled from $32 a month to $64 a month." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6609455) KS KRISANPAL S. Digital Marketing Executive > "After looking at everything, if someone asks for a final reply, I will say only one thing that Tidio is a very beneficial and helpful platform which can..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249) CJ Calvin J. Marketer > "After joining the Tidio Partner Program, I was told that my account would be upgraded, but after several follow-ups, no one ever responded." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7038905) CP Chirag P. Web Designer > "In my client projects i prefer tidio as my first choice because it offers a lot in free version. And then after trial version my mostly clients purchase..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7014049) BJ Brendan J. Administrator > "On a side note their android mobile app never really worked well and we missed many visitor chats on the mobile app." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6609455) KF Karan F. Full Stack Developer > "The automation chat feature and live chat feature are really boosted my website conversion, Also the learning curve is so straight." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6866984) Bryce P. Director > "Most of our traffic is non converting traffic and we dont want to go a custom plan so it is a little annoying but overall still happy." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6848542) CO Charles O. National Treasurer > "Tidio allows me to offer live chat to customers from anywhere across internet connection." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6861692) KC Kara C. Owner > "I can't set the chat to the side on mobile like I can I desktop." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6819658) TK Tejendra K. Full Stack Developer > "It help me to find the qualify saas leds for my startup and direct them to relevant tickets." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6867984) FB Francesco B. CEO > "Ticketing system is too slow, price is quite high, flows sometimes are tricky to setup." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830268) FB Francesco B. CEO > "Many Features, Useful chatbot, customization, efficient system of shortcuts, modern catchy graphics." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830268) AW Anna W. Customer Service and Sales Team Lead > "The main issue I have with Tidio is that it doesn't always notify someone when they receive a new chat." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830572) RM Rian M. Founder > "We absolutely love Tidio because we've completely figured out what website visitors want along with make it easy for the website owner to install it, to..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6797399) AG Aryan G. Web developer > "The only con I face yet is, sometimes Lyro AI agents don't pull data from a website." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6818370) KS KRISANPAL S. Digital Marketing Executive > "The interface of Tidio is also very simple and easy, which can be used whether you are running the website on WordPress, Wix, Shopify or any other CMS." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249) AS Arpita S. Software Developer > "I think it is not ideal when I had huge clients traffic from ads and linkedin posts." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6846639) PS Paulo S. CEO > "For our company, the choice fell on the Artificial Intelligence Agent since it proved capable of, after being properly “fed” with content, answering..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6845493) LL Lewis L. Co-founder > "Not integrated well with SaaS users." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7013299) CJ Calvin J. Marketer > "From a product standpoint, it’s reliable and flexible for small businesses that want to automate customer responses or appointment booking." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7038905) SS Shane S. CEO > "If you mis-define a workflow you can chew threw your billable conversations." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6832098) YM Yogita M. WordPress Developer > "I was searching for chatbot for one of my client then i can across with tidio and other bots, while testing features i liked tidio and easy to setup." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7033842) KS KRISANPAL S. Digital Marketing Executive > "Small businesses may not be able to afford this easily." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249) CJ Calvin J. Marketer > "It integrates smoothly with websites, email, and calendar tools, and overall the software itself works as advertised." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7038905) APP Aabbeygaius Prince P. Marketing Manager > "The chat templates are limited and not very flexible." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6831317) Guillermo G. CEO > "The visual interfase is great for configuration, once you get around the how it works and what each element is for (takes a while but becomes handy to..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6819093) CS Cholavendhan S. MD > "Paid version is not affordable for small non profit education sector." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6812064) Roger A. Owner > "I like how it combines message and email in one platform." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7081080) CJ Calvin J. Marketer > "Unfortunately, communication and support were a major disappointment." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7038905) Steven M. system technique > "It has been a fabulous tool to be able to resolve customer queries through live chat much faster, many times without the need to transfer to an advisor." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6497441) LA Lydia A. Teacher > "Pricing to remove branding is still too expensive" [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6433104) AW Anna W. Customer Service and Sales Team Lead > "I also like that we have the option to "save" answers so that when customers come in asking the same questions we have prepopulated replies." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830572) AV Antonio V. VP > "Costly add-ons, branding removal pricey." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830342) KS KRISANPAL S. Digital Marketing Executive > "The best thing I found about TIDIO is that it is an advanced level platform which helps small to big businesses." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7016249) KL Kathy L. CEO > "It's really too bad that so many companies are turning over human support to cheap options like ai or outsourcing overseas to less qualified workers who..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6310811) RH Ramisetty H. Support.com > "This is my first project to build my chatbots to integrate with F and B business places, and actually worked well without any coding part!!" [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6821290) BJ Brendan J. Administrator > "Our credit card was auto charged." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6609455) PS Prashant S. Software Developer > "Integration with our website was simple, and the interface is clean enough for new users to learn quickly." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___7034082) KO Kenneth O. Communication Professional > "The mobile application does not sync up well with the desktop application and the mobile application, consumes a lot of phone battery much as you can..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4818917) IA Ilya A. CEO > "The new AI agent features are saving our office manage about 50% of the customer service chats work." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6827037) ML Margaret L. Owner > "It is a little difficult to use at first. " [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6485302) AJ Abhishek J. Web Developer > "Tidio user interface is very clean and user friendly for new user. When i started using i feel very easy to navigate to features like lyro agent,..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6833805) Brandon H. CEO > "Not able to customize where the chat bubble appears, as it is now it almost touches my other lower right pop ups, and I just don't think chat bubbles..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4416981) YA Youssuf A. WordPress Instructor > "I used it for more than 3 years, it is very awesome plugin I used it for my WordPress website and also I have recommend it to many people of my clients" [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6850552) OS Ofwono S. Operator CCR > "The support team does not respond to inquiries in time and has slow software loading" [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6020597) AA Akeem A. Managing Partner > "Tidio is a comprehensive platform for customer support that I use on a daily basis at workplace." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6872042) UM Usaama M. engineer > "Delays in sending notifications hence harding responses made by workers" [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6039695) IF Ian F. Owner > "Smooth, easy, a great experience in a field littered with "bots". BUT not all bots are created the same. How they're indexed, developed, prompt..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6832124) FW Fon W. CPO > "I followed the available tutorials, but still couldn't connect it to our domain." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#GetApp___6006653) PA Panchal A. Administrator > "It is one of the best fits for businesses ranging from small to medium operations looking to incorporate an AI chatbot and automation." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6844977) VR Verified Reviewer Marketer > "What I don't really like is the quality of the payment plan and what's involved in the package" [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6000056) SS Shane S. CEO > "Extremely easy to integrate with business website and immediate value by enabling conversations with potential leads as well as the ability to provide..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6832098) MA Michael A. Publisher > "Referring to state office of consumer protection for prosecution, avoid as it appears to be a criminal company." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6121075) SS Shane S. CEO > "The integration of Tidio with other third-party apps is very straightforward and extends the value into existing platforms." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6832098) KW Krzysztof W. CEO > "Lak of brand customisation - you can't add your logo to an email or chat window which is elementary for me." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4416291) EF Edward F. Sales Operations Manager > "Tidio stands out by offering personalized live chat to connect with customers more effectively." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6556403) EA Edson A. CEO > "They should allow the agents to delete messages in cause some error while they were whirting or uploading the worg file." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4678058) TG Tim G. Customer Service Executive > "Tidio helped us respond to questions more quickly - especially from new leads." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6860545) VM Viv M. chief people officer > "slowly on loading hence needs some update for the best experience" [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4919967) AV Antonio V. VP > "Live chat boosts engagement, and Lyro AI handles 70% of queries." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830342) SC Shilton C. Information Officer / Communication > "the app has not worked very will since i installed windows 11, as such i have reverted to using the web version and also the mobile version." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4833929) KK Kara K. Investment executive > "Has good pricing and even better free seats for few users, I like the application as it provides notification for incoming chat, their new AI works..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6018733) JnP Jonatán P. Web Master > "It is too expensive for the services it offers, for example 40 000 chatbots and only 50 conversations, it does not make sense." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4677917) TG Tim G. Customer Service Executive > "It’s generated more conversations and made it easier to assist people even after hours." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6860545) MA Michael A. Publisher > "Customer support could not agree on why they were doing a bait and switch. " [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6121075) VR Verified Reviewer SeniorvMarketing Manager > "Tidio is super easy to use, with Lyro AI integration and a simple ticketing system that makes handling customer support fast and stress-free for my..." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6835846) JB Jayden B. Screening Officer > "Limited reporting: Tidio's reporting is not as comprehensive as other chatbot and live chat software" [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___4656908) AM Abdelrhman M. support team > "It's a great solution for small to mid-sized businesses looking for a reliable live chat and chatbot platform." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6831484) FW Fon W. CPO > "I least like never getting a response from the support team." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#GetApp___6006653) AV Antonio V. VP > "Tidio impresses with quick, easy setup—integrate in minutes via code or plugins like Shopify." [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6830342) JAN Jo-Ann N. Owner > "Quite difficult to set up conversation flows" [See full review](https://www.capterra.com/p/144040/Tidio-Chat/#Capterra___6051579) [View Reviews](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) ## User interface 4.66 (24,147) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) 4.73 (590) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important AI Copilot 150 Important API 120 Important Slack 19/33 - Activity Dashboard - AI Copilot - API - Autoresponders - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - CRM - Customizable Branding - Document Storage - Email Management - File Sharing - Generative AI - Geotargeting - Interaction Tracking - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Screen Sharing - Search/Filter - Single Sign On - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/135003/Slack/#features) Tidio Top features 32/33 - Activity Dashboard - AI Copilot - API - Autoresponders - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - CRM - Customizable Branding - Document Storage - Email Management - File Sharing - Generative AI - Geotargeting - Interaction Tracking - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Screen Sharing - Search/Filter - Single Sign On - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/144040/Tidio-Chat/#features) ### Recognition No recognitions have been awarded to Slack Tidio is recognized as a top-rated tool in 1 Capterra Shortlist reports ### Deployment & support Slack Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Tidio Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Slack - By Slack - Located in United States - Founded in 2014 Tidio - By Tidio - Located in United Kingdom - Founded in 2013 ## 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