# Slack vs ISL Light: Features and Cost Comparison 2026 | Capterra > Slack vs ISL Light: Which remote support tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/135003-146892/Slack-vs-ISL-Light --- # Slack vs ISL Light Features and Cost Comparison Last updated May 14th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: ISL LightSlack2/4 selected [Slack](https://www.capterra.com/p/135003/Slack/)[4.7 (24100)](https://www.capterra.com/p/135003/Slack/reviews/) [ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.7 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/) [## Slack](https://www.capterra.com/p/135003/Slack/)[4.7 (24100)](https://www.capterra.com/p/135003/Slack/reviews/) [## ISL Light](https://www.capterra.com/p/146892/ISL-Light/)[4.7 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/) Starting Price $8.75/month Starting Price $8.75/month Value-for-Money 4.5 Functionality 4.6 Ease of Use 4.6 Customer Service 4.4 Starting Price $34.90/month Starting Price $34.90/month Value-for-Money 4.5 Functionality 4.6 Ease of Use 4.7 Customer Service 4.7 Reviews Sentiment Based on [24,100 reviews](https://www.capterra.com/p/135003/Slack/reviews/) Positive 23,018 Neutral 906 Negative 176 Positive 23,018 Neutral 906 Negative 176 Reviews Sentiment Based on [779 reviews](https://www.capterra.com/p/146892/ISL-Light/reviews/) Positive 768 Neutral 10 Negative 1 Positive 768 Neutral 10 Negative 1 Best for (according to reviews) - **Business size**: Small businesses account for 14,709 reviews, representing 61% of feedback, showing widespread use among smaller organizations. - **Industry**: Computer software, IT services, and marketing & advertising together contribute 34% of reviews, indicating broad adoption across tech-driven sectors. - **Use cases**: Team communication (72%), collaboration (46%), and instant messaging & chat (37%) are the primary uses, highlighting Slack's focus on workplace connectivity. Best for (according to reviews) - **Business size**: Small businesses account for 647 reviews (86%), suggesting strong market traction in this segment. - **Industry**: Main users are in IT services (32%), computer software (12%), and computer & network security (7%), reflecting broad adoption in technology-focused sectors. - **Use cases**: Remote support (79%), help desk (40%), and IT management (25%) are the primary scenarios, highlighting a focus on technical assistance and IT operations. ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Reviewer verdict Slack Slack users find it best for team collaboration and efficient real-time communication, appreciating its intuitive chat, organized channels, and integrations with other tools for streamlined workflows. Reviewers value its file sharing and screen sharing for collaborative tasks, but note that message history limits and notification overload can be drawbacks, especially in the free version. ISL Light ISL Light reviewers consider it ideal for remote support and managing client machines, citing its easy setup, secure remote access, and reliable screen sharing. Users appreciate its cost-effective pricing and responsive customer support, mentioning that its real-time chat and file sharing are helpful during support sessions, though less central than its core remote access features. ## Features comparison In the remote support market, Slack and ISL Light both offer a range of features, and comparing them goes beyond just looking at price. Understanding which functionalities align with your specific requirements can help maximize value and eliminate unnecessary spending. Below is a breakdown of the most critical aspects to consider. \[[1](#source-item-1)\] Key features rated by users Features selected based on 23,424 reviews from Remote Support users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Slack 86%Fit Feature ratings Remote Access/Control 4.6 Screen Sharing 4.4 File Sharing 4.6 Real-Time Chat 4.8 ISL Light 81%Fit Feature ratings Remote Access/Control 4.8 Screen Sharing 4.6 File Sharing 4.5 Real-Time Chat 4.2 Remote Access/Control 4.6 (445) 4.8 (317) Slack users appreciate the flexibility and ease of remote access, indicating that it enables them to stay connected and productive from anywhere. They highlight the intuitive interface, seamless integration with other tools, and the ability to manage workspaces and permissions remotely. However, some users mention occasional issues with logging in from different computers. ISL Light users value the robust remote access capabilities, noting its simplicity and effectiveness in managing client machines and providing support. They find it easy to set up and use, appreciating features like unattended access and rapid connections. Overall, users value Slack for its collaborative remote access features, while they find ISL Light effective for remote support and management. Screen Sharing 4.4 (877) 4.6 (198) Slack users find the screen sharing feature essential for remote collaboration, appreciating its real-time capabilities and the ability to draw on shared screens. They mention that it helps in troubleshooting, training, and presenting ideas. However, some users report issues with screen quality and occasional lag. ISL Light users also value the screen sharing feature, citing its effectiveness in remote support and training. They appreciate its quick and easy setup, although some find it less effective on Mac devices. In general, users think Slack's screen sharing is beneficial for team collaboration, while they find ISL Light's feature useful for remote support and training. File Sharing 4.6 (1976) 4.5 (154) Slack users appreciate the ease and flexibility of file sharing, noting the support for various file formats and the integration with cloud storage services. They find it convenient for quick sharing and collaboration, although some mention limitations with file size and storage duration. ISL Light users find the file sharing feature useful for transferring software and documents during remote support sessions. They value the drag-and-drop functionality and reliability, although they say it is not a primary feature for many. Overall, users think both platforms offer reliable file sharing, with Slack being praised for its integration and ease of use, while ISL Light is valued for its practical application in remote support. Real-Time Chat 4.8 (1754) 4.2 (119) Slack users highly value the real-time chat feature for its instant communication capabilities, intuitive interface, and integration with other tools. They appreciate the ability to create channels, direct messages, and the overall efficiency it brings to team collaboration. Some users mention occasional delays in message delivery on mobile devices. ISL Light users find the real-time chat feature useful for quick communication during remote support sessions, although they say it is not frequently used as they often rely on phone calls. In summary, users find Slack's real-time chat essential for efficient team communication, while they see ISL Light's chat feature as a helpful addition during remote support. ## Pricing comparison ### Starting prices Slack $8.75 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/135003/Slack/pricing/) ISL Light $34.90 Other (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/146892/ISL-Light/pricing/) ### Value-for-money analysis 4.5 (24100) 4.5 (779) A dive into reviewer perceptions about the value for money of both Slack and ISL Light demonstrates that Slack reviewers consider it to offer a good range of features in its free version, while ISL Light reviewers comment on its competitive pricing and comprehensive feature set. Reviewers find Slack's free version useful for basic team communication, appreciating features like message archiving, integrations, and the ability to create private channels. They note that the paid plans unlock additional productivity features, but some users feel the pricing can be high, especially for small businesses. Reviewers also mention that the free version has limitations on message history and storage, which can be restrictive. When it comes to ISL Light, reviewers appreciate its cost-effective pricing and the inclusion of essential features without the need for expensive add-ons. They highlight the flexibility of subscription options and the good price-performance ratio. Some users mention that the cost can be high for multiple users or small support bases, but overall, they find it to be a reliable and valuable investment for their business needs. ## How does the user experience compare on Slack vs ISL Light? ### Overall rating 4.7 (24100) 4.7 (779) ### User interface Slack ISL Light ### Customer service and support Slack Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ISL Light Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of Slack vs ISL Light Slack and ISL Light are two options for remote support software users to meet their business needs. Both products have been reviewed on Capterra. Check out what real users say about Slack vs ISL Light to find the best fit for you. Users appreciate Slack for its efficient team communication, noting features like instant messaging, shared channels, and the ability to organize conversations into threads. They also value its team collaboration tools, highlighting real-time updates, file sharing, and integrations with other software. Reviewers find the channel system particularly useful for organizing discussions and streamlining workflows. Meanwhile, ISL Light users praise its remote support capabilities, citing easy and secure remote access, compatibility with various devices, and reliability. They also commend its customer support for being responsive and effective, and find the pricing to be cost-effective and competitive. As for the cons, Slack users mention limitations in messaging, such as the lack of a read receipt feature and restrictions on message history in the free version. They also find the notification system overwhelming and the pricing relatively high. When it comes to ISL Light, users report issues with connection management, especially with slow or complex connections. They also experience difficulties with client interaction and note that the screen display quality can be inconsistent. \[[2](#source-item-2)\] Pros Slack JN Jon N Technology DirectorDesign, 51 - 200 employeesUsed the software for: More than 2 years. “We using it for DM's, group chat and project discussion and also allows us to easily share files with each other and we have confgured a number of connected apps and workflows.“ November 20, 2025 KS Kaynan S Senior Software EngineerEntertainment, 51 - 200 employeesUsed the software for: 1-2 years. “It is our main communication platform at NextDay, and the threaded conversations are one of the most valuable features — they allow us to keep discussions organized without losing context in busy channels.“ April 23, 2026 ISL Light BV Bart V ownerInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “It has an API so we can nicely integrate it in our website so we can create easy ready to go sessions for clients without needing to pass ID's and passwords etc.“ October 11, 2024 AA Aaron A ITComputer Networking, 51 - 200 employeesUsed the software for: More than 2 years. “The experience is very good, both for the user and the administrator, ease of connection, connection to multiple operating systems, it also has many utilities for remote management, whiteboard, copy, multiple screens, black screen, restart and reconnect.“ October 16, 2024 Cons Slack JC Jerrid C CEOComputer Software, Self-employedUsed the software for: 1-2 years. “I also found that search, while useful, does not always make it easy to quickly surface specific historical context, files, or decisions across busy channels and threads when I need something fast.“ May 5, 2026 Maxwell P General ManagerHospitality, 11 - 50 employeesUsed the software for: I used a free trial. “Also the free version hides message history after a certain period which can be frustrating if you need to reference something from a few months ago and have not upgraded yet.“ December 9, 2025 ISL Light PS Primož S Head of Customer SupportInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “While the solution meets our needs, it becomes less economical due to the requirement for multiple concurrent sessions during peak periods, which are not frequent.“ September 16, 2025 DR Danijel R System tehnicianInformation Technology and Services, 201 - 500 employeesUsed the software for: More than 2 years. “I don't like how the administration tools are implemented, especially when you accidentally open UAC window you have to call user back as you can't press any buttons.“ September 16, 2025 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from remote support software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Popular comparisons - [Slack vs Microsoft Teams](https://www.capterra.com/compare/135003-168668/Slack-vs-Microsoft-Teams) - [Slack vs Connecteam](https://www.capterra.com/compare/135003-153140/Slack-vs-Connecteam) - [Slack vs Google Workspace](https://www.capterra.com/compare/135003-247901/Slack-vs-Google-Workspace) - [Slack vs Google Meet](https://www.capterra.com/compare/135003-176572/Slack-vs-Google-Hangouts) - [Slack vs Bitrix24](https://www.capterra.com/compare/113540-135003/Bitrix24-vs-Slack) - [ISL Light vs TeamViewer ONE](https://www.capterra.com/compare/146892-194565/ISL-Light-vs-TeamViewer) - [ISL Light vs Zoho Assist](https://www.capterra.com/compare/112011-146892/Zoho-Assist-vs-ISL-Light) - [ISL Light vs AnyDesk](https://www.capterra.com/compare/146892-149595/ISL-Light-vs-AnyDesk) - [ISL Light vs Supremo Remote Desktop](https://www.capterra.com/compare/146892-177094/ISL-Light-vs-Supremo-Remote-Desktop) - [ISL Light vs Getscreen.me](https://www.capterra.com/compare/146892-202036/ISL-Light-vs-Getscreen-me)