--- title: "Compare Slack vs Freshchat 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Slack and Freshchat based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/135003-158117/Slack-vs-Freshchat" page_type: "comparison" language: "en" --- # Slack vs Freshchat Features and Cost Comparison Last updated September 21st, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: SlackFreshchat2/4 selected [Slack](https://www.capterra.com/p/135003/Slack/)[4.7 (24,209)](https://www.capterra.com/p/135003/Slack/reviews/) [Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.2 (164)](https://www.capterra.com/p/158117/Freshchat/reviews/) [## Slack](https://www.capterra.com/p/135003/Slack/)[4.7 (24,209)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $8.75/month Value-for-Money 4.5 Functionality 4.6 Ease of Use 4.6 Customer Service 4.4 Reviews Sentiment Based on [24,209 reviews](#user-reviews) Positive 23,122 Neutral 911 Negative 176 [## Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.2 (164)](https://www.capterra.com/p/158117/Freshchat/reviews/) Starting Price ₹1799.00/month Value-for-Money 4.1 Functionality 4.1 Ease of Use 4.3 Customer Service 4 Reviews Sentiment Based on [164 reviews](#user-reviews) Positive 138 Neutral 16 Negative 10 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### Freshdesk 4.5 (3,481) * * * Starting Price $19.00 Per User,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * ### Zendesk Suite 4.4 (4,092) * * * Starting Price $115.00 Per User,Per Month Free Trial Free Version * * * User rating 89% of reviewers rated it above 4 stars * * * Highest Rated ### LiveAgent 4.7 (1,789) * * * Starting Price $15.00 Per User,Per Month Free Trial Free Version * * * User rating 97% of reviewers rated it above 4 stars * * * ### Connecteam 4.6 (5,315) * * * Starting Price $29.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 96% of reviewers rated it above 4 stars * * * What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 6,880 reviews from live chat software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 78%Fit Missing features Feature ratings Single Sign On 4.7 Chat/Messaging 4.8 Real-Time Notifications 4.7 Real-Time Monitoring NA Mobile Access 4.7 61%Fit Not enough reviews Feature ratings Single Sign On \-- Chat/Messaging 4.7 Real-Time Notifications 4.1 Real-Time Monitoring \-- Mobile Access 4.2 User satisfaction User satisfaction 4.7 User reviews[24,209](https://www.capterra.com/p/135003/Slack/reviews/) Ease of use 4.6 Functionality 4.6 Value for money 4.5 Customer support 4.4 User satisfaction 4.2 User reviews[164](https://www.capterra.com/p/158117/Freshchat/reviews/) Ease of use 4.3 Functionality 4.1 Value for money 4.1 Customer support 4.0 Price starts from Price starts from $8.75Per User, Per Month - Free version - Free trial Price starts from ₹1799Per User, Per Month - Free version - Free trial Best for Best for Slack is used by engineering departments, IT professionals, customer service teams, sales representatives, project managers, marketing teams, HR departments, and security professionals. Best for Freshchat target market comprises customer support, teams of Saas, and eCommerce companies with up to 50 team members using the product. ## User reviews Pros & cons DR Dave R. Manager > "The search functionality, file sharing, integrations, and reliable desktop and mobile applications make it easy to collaborate, troubleshoot issues, and keep projects..." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7182202) EW Emilia W. Network Support Coordinator > "Notifications may also feel overwhelming if they aren't configured properly, and occasional performance slowdowns can happen in workspaces with a very large number of..." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7181827) KS Kaynan S. Senior Software Engineer > "It is our main communication platform at NextDay, and the threaded conversations are one of the most valuable features — they allow us to keep discussions organized..." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7136956) JC Jerrid C. CEO > "I also found that search, while useful, does not always make it easy to quickly surface specific historical context, files, or decisions across busy channels and..." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7144763) JC Jerrid C. CEO > "It has helped me manage conversations by client and project, collaborate more efficiently, and maintain visibility across several workstreams at once. While..." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7144763) Jake P. Account Executive > "Additionally, sending very large files can sometimes hit strict size limitations, forcing us to rely on external cloud storage links instead of direct uploads." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7155182) LY Laura Y. Sign Language Interpreter > "We have used it to create group chats for admin, and staff, and we are able to quickly video huddle for last minute meetings." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7180978) EM Enguerran M. Fullstack web developper > "The notification management system becomes unmanageable because of its default settings which create notification fatigue for users." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7127675) DC Daniel C. Automation Engineer > "Being able to create custom emojis, especially as a remote staff member, allows for consistent engagement in the culture of our workplace." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7150078) LV Luis V. Account Executive > "It's also not the best way to store older files, sometimes have to search for older files in channels and it's cumbersome." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7160337) JC Jerrid C. CEO > "I also found the AI and automation capabilities especially valuable for summarizing long threads and reducing repetitive administrative work, which helps me stay..." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7144763) Yogesh S. Flutter Developer > "Slack can become expensive as teams grow, and the free plan has file storage and message history limits." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7178572) ZL Zeahlot L. CEO and Founder > "The most useful element is that we can use it with international team members across different time zones with options to keep boundaries and respect work times." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7161587) VR Verified Reviewer Mortgage Admin Processor > "The only thing I don’t like sometimes is the number of notifications. When there are too many channels or active conversations, it can feel a bit distracting." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7181329) VC Viergela C. Friendly user > "What I like most about Slack is how it keeps communication organized through channels, direct messages, file sharing, and integrations with other work tools." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7180408) PK Paul K. President > "Slack seems to lack some file sharing and storage capability functions that other collaboration and chat tools such as Discord have." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7167864) EM Enguerran M. Fullstack web developper > "Our workflow management system achieves peak performance through its best-in-class integration with Google Drive and Jira and Trello and other tools." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7127675) VR Verified Reviewer Software Engineer > "Occasional bugs or notification overload can also affect focus when working on multiple discussions at the same time." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7136222) EW Emilia W. Network Support Coordinator > "The platform is intuitive, reliable and flexible enough for organizations of all sizes. Despite a few limitations in the free version, it's a dependable collaboration..." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7181827) Michelle R. Manager > "It can easily become cluttered as everyone is allowed to create a channel but some of the channels are only relevant for a short period of time." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7136359) Andrea L. Innovation Manager > "It keeps conversations organized through channels, which helps reduce unnecessary emails and makes it easier to find information related to specific projects,..." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7183156) MS Marvin S. Lead Developer > "Starting out as a small team it was a no brainer to try slack it easily integrates into anything else you might use, but when growing the price became a problem for a..." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7177713) JM James M. Sales Representative > "Uploading pictures of products, making quick calls, organizing discussions by topics, and everything else seems to suit my sales style well enough." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7128012) Roddy T. Owner > "Without discipline, channels turn into noise factories, and important messages can get buried under a landslide of GIFs and “quick questions.”" [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7136975) Stefania D. Student > "I love the way it's organized per chats/tags, the fact that you can have calls on it as well and the integration with multiple platforms such as Google Drive and more." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7146674) VC Viergela C. Friendly user > "Important information can sometimes get buried, and the constant notifications can be distracting if they are not managed properly" [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7180408) Michelle R. Manager > "Overall, it's been an excellent way to streamline communications and reach the larger organization and allows them to tailor what and how they want to receive..." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7136359) Enish S. Business Administrator > "Occasionally there are minor bugs — slow load times or messages showing as unread when they aren't — nothing critical, but noticeable." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7152390) Aman M. Software Analyst > "Reliable features: Slack provides for the real time messagings,file sharing and search functionality inside this platform makes it easy for me to find out the past..." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7084106) KR Katherine R. School Administrator > "Sometimes the messages do not load immediately or the attachment may not upload fast enough, especially on hectic mornings." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7162959) JN Jon N. Technology Director > "We using it for DM's, group chat and project discussion and also allows us to easily share files with each other and we have confgured a number of connected apps and..." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7048334) NH Nitin H. Associate technical support engineer > "I did not see an option to clear all the okd chats in direct messages, like if I leave a channel it goes away but in direct message we have to manually delete all the..." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___6690666) TM Tristan M. Engineering > "It enhances productivity with app integrations, automated workflows for repetitive tasks, robust search capabilities, and quick options for calls and file sharing,..." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7079709) AM Ashif M. Managing Partner > "The Huddle feature is a little "hit and miss" and often the video quality is not very good so I rarely use it" [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7162814) Jake P. Account Executive > "The direct integration with other tools like Google Drive and calendar apps also helps keep our workflow centralized in one hub." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7155182) Marc R. Digital Media Specialist > "With multiple channels, constant notifications, and side conversations, it was easy to feel overwhelmed or distracted if notifications were not carefully managed." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7141374) AP Ajay P. Staff Accountant Lead > "Slack provides a swipe system when we use slack on our mobile device, we can easily swipe and keep our transaction, that's a really awesome feature." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7036510) Muhammad Z. Procurement Specialist > "Video and voice call features are not as strong as dedicated meeting platforms" [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7119720) AF Angie F. Director of Human Resources > "The desktop and mobile apps work seamlessly, making real-time communication possible with staff across multiple locations, enabling us to collaborate with others from..." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7011608) AF Amanda F. Head of Quality > "Also it seems that my notifications for in-thread replies are inconsistent between my computer and phone's application." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7155348) Aman M. Software Analyst > "Slack solves the problems of scattered communication across emails and multiple tools and it helps me by centralizing all team conversations making it easy for me to..." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7084106) SE Sarah E. Microbiologist > "It is only just that it uses to drop too many notifications which could fine distracting and disturbing." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7131601) Denis M. Recruiter > "It makes setting up standardized IT request forms, automated onboarding messages, or daily standups incredibly easy without needing to involve developers." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7143032) VR Verified Reviewer Transfer Sales Agent > "I also didn’t like that you can’t block someone. If a conversation becomes uncomfortable or someone keeps messaging you, there’s no way to stop it directly in Slack." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7133679) SC Swetha C. TPM > "The platform integrates well with many business tools, making it easy to receive updates, share files, and manage workflows in one place." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7162197) EA Estrella A. Software engineer > "I miss a lot of messages because i cannot get the notifications to actually notify me in the computer." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7180015) VR Victor R. Product Tech Lead > "The ability to organize conversations by channels, integrate with our development tools, and quickly search through past discussions has significantly improved our..." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7019831) Maxwell P. General Manager > "Also the free version hides message history after a certain period which can be frustrating if you need to reference something from a few months ago and have not..." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7059262) MW Melinda W. Owner > "Its organized communication through channels—it keeps conversations, files, and updates in one place, making team collaboration clear and efficient." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7142143) Nicole A. Head of HR and GS > "Bugs and performance problems that happen from time to time can also make chat and meetings less smooth." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7133070) Yogesh S. Flutter Developer > "Slack gives strong value for money because it combines chat, file sharing, and file storage in one place with an easy-to-use interface." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7178572) AR Arthi R. Engineer > "Additionally, heavy reliance on it for all communications can contribute to "tool fatigue" for some users." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7138404) CF Cristiano F. Consultant > "Channels, direct messages, integrations, and notifications all work together to keep communication organized without relying heavily on email." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7165937) DS Dipti S. Corporate Recruiter > "Slack is missing integration with different Mailboxes like Outlook due to which meetings could be crated within Slack" [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7018190) Erlinda Mangrobang A. Compliance Officer > "It also connects well with other tools we already use like Google Drive, Zoom and Samsara, which saves a lot of time switching between apps." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7155429) VR Verified Reviewer Automation > "The free plan has limitations on message history which can be frustrating." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7137621) DC Daniel C. Automation Engineer > "Generally great - it allows for fully remote work across a diverse team, and its intergration with things like Jira and Hubspot are actually genuinely useful." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7150078) DN David N. IT Operations Manager > "Admins also can't see or manage private channels which can be annoying." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7132601) VR Verified Reviewer App Developer > "What I like most about Slack is its real-time messaging, seamless team collaboration, easy integrations, and organized channels." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7123432) Saidi B. product manager > "You end up either checking Slack every five minutes or missing something important because you muted too much." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7125888) VR Verified Reviewer Account Executive > "Being able to quickly message teammates, participate in team channels, and have dedicated groups for different functions helps speed up collaboration and decision..." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7071075) Saleem B. Training and Development Manager > "The free subscription of slack lacks customer support, you can only access the Slack Help Center for troubleshooting issues." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7057594) Jiahao H. Deployment Strategist > "The ability to move easily between channels and conversations, combined with clear prioritization of unread messages, helps me stay organized even on busy days." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7073213) CM Claire M. Regulatory Engineer > "The only con I can think of is that occasionally I will miss messages if someone sends it in a thread because it will show up as "Activity" rather than a new message." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7071305) JC Jerrid C. CEO > "As a solo product consultant working across multiple client organizations, I’ve found it to be an essential tool for staying organized, responsive, and connected..." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7144763) VR Verified Reviewer Program Assistant > "Yes, it did it's job as a communication tool and the channel setup probably works well for many organizations, but I found it bothersome to remember all the commands..." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7037465) FJR France Jhannen R. Virtual Assistant > "What I like most about Slack is how it brings all our conversations and tools into one place, making teamwork feel smoother and more connected." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7164872) VR Verified Reviewer Test Manager > "it can sometimes feel overwhelming , easy to miss important updates if conversations move quickly or are spread across different threads" [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7150284) DH David H. DEI Consultant > "The interface is well organized to help you keep track of teammates, priorities, and all your messages. Whether working remotely or in the same office, it helps..." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7066388) AC Atalay C. Senior Manager of US and EMEA, Paid Social and SEM > "Compared to different solutions we use in other companies, the fact that we can only communicate in written form forces us to use a separate tool for meetings and..." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___6818257) JC Jerrid C. CEO > "Slack’s channel structure makes that easy, and features like Huddles help me align with clients quickly without the overhead of scheduling formal meetings." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7144763) JT Junior T. Data Processor > "Frequent notifications can disrupt focus unless customized, and important messages may get buried in busy channels." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7015244) AR Arthi R. Engineer > "Its integration with numerous apps like Google Drive, Jira, and Zoom streamlines workflows." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7138404) EM Emalyn M. Copywriter > "There are no notices when the tool is down so there's a bit of delayed in communication." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7119081) VR Verified Reviewer Software Engineer > "File sharing works well since documents and links can be shared directly in chats, which makes collaboration faster." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7136222) SS Shenella S. Business Developer > "The software tends to have bugs from time to time and the notifications can be a little overwhelming of not managed voa settings." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7081789) Jake P. Account Executive > "It essentially acts as our digital office space, keeping everyone connected regardless of whether they are working remotely or in the office." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7155182) HW Hannah W. Strategic Projects Manager > "Adding a bot for various features can also be time-consuming or confusing." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7147353) Meshv P. Salesforce Developer > "I really likes how easily connect tools like Google Drive, Jira and Salesforce to handle updates and workflows from one place." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7133005) FY Faz Y. EMEA Product Manager > "Notifications and file sharing can be a bit misaligned sometimes and at scale the pricing can become a bit expensive." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7083530) Konstantinos A. Tech lead > "The interface is clean, intuitive, and works seamlessly across devices." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7126221) SA Soby A. sales rep > "the interface was not as great as other comparable platforms or programs." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___6810714) Yogesh S. Flutter Developer > "The interface is simple, reliable, and saves time in day-to-day work." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7178572) CO Chelsea O. Sole Proprietor Attorney > "I did not feel connected, the interface was confusing, and it just did not serve the intended purpose" [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___6586224) SP Stephanie P. American accent coach > "The interface is just so much better then other business communication tools out there." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7132053) CK Camille K. Executive > "The interface can be tricky to learn at first." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___6695418) FJR France Jhannen R. Virtual Assistant > "The interface is simple enough that new members can pick it up quickly." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7164872) VR Verified Reviewer Business English Teacher > "There's nothing special about its interface." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___6760376) Jake P. Account Executive > "The direct integration with other tools like Google Drive and calendar apps also helps keep our workflow centralized in one hub." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7155182) CF Carolin F. Assistant Manager > "The cost increases quickly when adding integrations or simply by switchings to the enterprise offer." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___6797024) AR Arthi R. Engineer > "Its integration with numerous apps like Google Drive, Jira, and Zoom streamlines workflows." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7138404) LC Lance C. Solution Architect > "A slight learning curve, does not integrate with Microsoft very easily." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___6800052) Meshv P. Salesforce Developer > "I really likes how easily connect tools like Google Drive, Jira and Salesforce to handle updates and workflows from one place." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7133005) HM Harshal M. Technical Project Manager > "The integrations are at times very annoying." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___6645682) AF Amanda F. Head of Quality > "The supported integrations elevates visibility of tasks from different connected applications. " [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7155348) VR Verified Reviewer Policy Specialist > "API usage can be a bit cumbersome, not easy to setup or use, which can become an issue for bigger automations" [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___6423598) Erlinda Mangrobang A. Compliance Officer > "It also connects well with other tools we already use like Google Drive, Zoom and Samsara, which saves a lot of time switching between apps." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7155429) HW Hannah W. Strategic Projects Manager > "Adding a bot for various features can also be time-consuming or confusing." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7147353) DN David N. IT Operations Manager > "The ease and ability to invite external people into your workspace is great as well." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7132601) KD Katharine D. Front Desk > "On my first attempt of using the app, there was an issue creating my account and we had to jump back and forth between trying to do things on the Slack browser and..." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___6722386) NT Nataliia T. Senior Procurement Specialist > "The good is that there is possibility to reach out also to the people outside your oragnisation, simply finding them by the E-Mail address." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7088779) KC Kaycee C. Senior marketing executive > "You don’t need complicated functions for apps like this" [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7179420) DN Daniel N. Accountant Assistant > "It also connects with other apps like Google Drive and Zoom, so work is all in one place." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7093813) CM Christopher M. Content Marketer > "This is really counterintuitive to me since I work on the web, where Ctrl+K for creating a link is commonplace." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___6798627) VR Verified Reviewer Sr. People Ops > "The possibility of having multiple channels and groups for every type of conversation is great. Although I haven't used he customer support services yet because we..." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7039637) Saleem B. Training and Development Manager > "The free subscription of slack lacks customer support, you can only access the Slack Help Center for troubleshooting issues." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7057594) VR Verified Reviewer Software Engineer > "Customer support has also been responsive whenever assistance was needed, and overall performance is stable with only occasional minor issues." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7136222) VC Viktorija C. Project Manager > "I don't like its customer support because they take a lot of time to respond and besides taking a lot of time, they are not very prompt to resolve issues." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7064685) SA Samer A. AI Researcher > "It is a nice platform to communicate and organise a community or multiple communities in groups and workspaces." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7109879) AJ Angel J. Manager > "Also the customer service team needs improvement as they delay in response." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7122644) Leanne M. Marketing Field Project Manager > "Easy and helpful when working in a remote team, slack brings the community element into remote working" [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7143079) VR Verified Reviewer Founder > "I can't speak on the value for money or customer support because we didn't have to contact support and stopped using it because it was too expensive." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7041702) [View Reviews](https://www.capterra.com/p/135003/Slack/reviews/) VS Vaishnava S. Instructional designer > "One of its biggest strengths is how it brings conversations from multiple channels into a single interface, making it much easier for..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7165490) SN Suresh N. Government Consultant > "Very few features apart from integrated communicational features, no advanced reporting, analytics dashboard or nothing way ahead to..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7177059) SN Suresh N. Government Consultant > "All in one communication tool, which integrates with most of the user communicational modes or tools, affordable pricing and great..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7177059) AN Akshith N. Head of Strategy and Business Development > "Ai features are limited and scalability to connect with mcps is low, it would be better if we can connect with llms like claude and chat..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7187733) AM Abhishek M. Business Analyst > "Freshchat brings customer conversations from different channels into one organized workspace, making it much easier to maintain..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7174100) SS Santhosh S. Cybersecurity Specialist > "It covers the essentials well, but there aren't many advanced capabilities, and AI features are pretty much missing from the overall..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7172244) AM Abhishek M. Business Analyst > "Switching between chats is seamless, and the unified inbox helps agents respond more quickly without losing conversation history." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7174100) DM Deepak M. Engineer > "Freshdesk still lacks some advanced AI capabilities and deeper automation features compared to newer platforms." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7151700) MJ Mitali J. Specialist programmer > "Instead of replacing our support team, the AI reduced repetitive typing and gave agents a solid starting point for many conversations." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7176873) KA Kosana A. QA Analyst > "It is as expected for a chat support tool but doesn't have any feature that would make users from other competitors to switch to i.t" [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7156189) VJ Vishnu J. Software Engineer > "It provides information quickly, has a smooth user interface, and helps teams work more efficiently without unnecessary complexity." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7168708) AB Akash B. Configuration analyst > "The AI capabilities feel basic and outdated." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7167728) SM Shruti M. Finance associate > "Managing multiple customer chats has become more efficient, leading to quicker responses and a smoother support experience." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7172504) Mohd A. Founder > "We lost approximately 6,500 customer conversations permanently." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7155345) SM Shruti M. Finance associate > "Conversations are well organized, ownership is clear, and internal notes help the team work together without losing important context." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7172504) Mohd A. Founder > "conversations lost forever." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7155345) KA Kosana A. QA Analyst > "Freshchat is one of the easiest chat support tools to use with a clean UI, simple navigation, and smooth chat routing." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7156189) KP Karan P. Business Development Representative > "The mobile experience is not as smooth as what their competitors offer." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4148436) CW Casey W. Office Manager > "The ability to communicate with customers through various channels (social media,mobile, web etc.) has made managing communication more..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___6536128) Kate O. CEO > "Also, it wouldn't integrate with ConvertKit." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4903350) MJ Mitali J. Specialist programmer > "Suggested replies helped agents respond faster while maintaining consistency, especially during high-volume periods." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7176873) VR Verified Reviewer Senior Product Manager > "Not easy to setup. But then this is needed for advanced usage of the tool which not everyone would require." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___3855013) SB Shaunak B. Sr analyst > "The operational visibility has helped our team stay organized and react quickly during busy periods." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7178710) Kate O. CEO > "I could not figure out how to use or optimize it for my business." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4903350) AT Arun T. Analyst > "Very proactive live chatbot tool, simple to use and very good integrations, we integrated with our daily channels and it is effective." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7179504) JL June L. Founder > "my billing issue remain unresolved - they said i have not paid $0.23 , and even i paid for full subscription fees at $38, because there..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2666646) BR Bondada R. Technician, Network Operations > "make it easy to manage customer communication across multiple channels in one place." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7149697) SM Shubham M. Software Engineer > "Sometime the chatbot logo disappears and I have to reload the page to see it." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___3205032) OW Okado W. Marketing Manager > "The conversation flows and strong language translation capabilities are a very valuable part of this chatbot for my department." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7011973) LG Lecy G. Reservations Specialist > "We tried a couple of bots during our trial period and they did not function how we indented." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___3388377) AN Akshith N. Head of Strategy and Business Development > "Great communication tool, we use it for external communication and very seamless and easy to get started." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7187733) Arjun D. Programs Head > "Customer support was poor" [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4510963) MP Manijith P. Graphics Hardware Engineer > "Freshchat is an easy-to-use communication and customer engagement tool with a smooth user experience." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7155890) Darien C. Associate Pastor > "In initial setup, I probably spent numerous hours trying to create a freshchat account, and ended up with two or three different accounts..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2728654) VJ Vishnu J. Software Engineer > "The setup process is generally smooth, and day-to-day navigation is intuitive." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7168708) LG Lecy G. Reservations Specialist > "None of us could get the notifications to work." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___3388377) RM Rohit M. Project Manager > "Freshchat is an efficient all-in-one communication platform that is easy to use and quick to implement." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7168151) Darien C. Associate Pastor > "Lastly, and perhaps this is user error, but freshchat failed to generate any sort of leads on our website; apart from occasional use, no..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2728654) CJ Chandan J. Product Designer > "Chat and messaging are fast and reliable." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7178247) Shu S. CEO > "I emailed and we were able to meet them online to go over the errors and they recognized them but they would just not get back to us." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2469840) SS Santhosh S. Cybersecurity Specialist > "One of the best value-for-money tools out there." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7172244) DP Darcey P. Growth Associate > "It's prone to bugs and very frequently would stop working and the widget disappear" [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2408474) CO Carla O. Manager > "The check mark and double check mark to show when it is read is great as well." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___6813605) Don C. Copywriter > "I think some browsers do have features that block some users." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2838961) OW Okado W. Marketing Manager > "I easily respond even to non-english chats." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7011973) Virginia G. Preparadora Exámenes de Inglés > "I found it a bit difficult to incorporate in my website." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2703404) Phaneendra Kumar P. CEO > "Mainly, best Mobile SDK in this segment, Omnichannel communication, Multiple accounts on each channel like facebook, instagram etc.,,..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4419223) Shu S. CEO > "I also asked if I could cancel it but they told me no because I made a one year commitment." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2469840) CO Carla O. Manager > "There is a record of previous chats that are easy to see and find." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___6813605) Shu S. CEO > "I am highly disappointed in the Freddy chatbot." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2469840) JN Joseph N. Information Technology Specialist > "I also like it’s fast contact with clients." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___6298015) Kate O. CEO > "Also, it wouldn't integrate with ConvertKit." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4903350) JR Jayanth R. Project Manager > "Freshchat has helped our business convert more prospects to sales & increased our customer's support & satisfaction overall too!" [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4976574) Virginia G. Preparadora Exámenes de Inglés > "I found it a bit difficult to incorporate in my website." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2703404) VR Verified Reviewer Digital App > "A well-rounded customer engagement platform that offers a wide range of features and integrations." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4887197) AB Akash B. Configuration analyst > "The AI capabilities feel basic and outdated." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7167728) VR Verified Reviewer CTO > "The thing that I like about freshchat is the simplicity of the UI and its various automation options." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4646744) JL June L. Founder > "my billing issue remain unresolved - they said i have not paid $0.23 , and even i paid for full subscription fees at $38, because there..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2666646) Arjun D. Programs Head > "It has a very basic but good AI chat bot, covers most of the operational needs" [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4510963) Shu S. CEO > "I emailed and we were able to meet them online to go over the errors and they recognized them but they would just not get back to us." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2469840) [View Reviews](https://www.capterra.com/p/158117/Freshchat/reviews/) ## User interface [Slack](https://www.capterra.com/p/135003/Slack/) 4.66 (24,209) [Freshchat](https://www.capterra.com/p/158117/Freshchat/) 4.19 (164) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important AI Copilot 150 Important AI Text Generation 120 Important Slack 19/44 - Activity Dashboard - AI Copilot - AI Text Generation - AI Text Summarization - AI Text-to-Speech - API - Autoresponders - Canned Responses - Chat/Messaging - Co-Browsing - Collaboration Tools - Contact Management - Conversation Archiving - CRM - Customer Profiles - Customizable Branding - Document Storage - Email Management - File Sharing - Generative AI - Geotargeting - Interaction Tracking - Knowledge Base - Lead Development - Mobile Access - Multi-Channel Communication - Notifications - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Screen Sharing - Search/Filter - Single Sign On - Support Ticket Management - Surveys & Feedback - Targeted Emails - Team Inbox - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/135003/Slack/#features) Freshchat Top features 28/44 - Activity Dashboard - AI Copilot - AI Text Generation - AI Text Summarization - AI Text-to-Speech - API - Autoresponders - Canned Responses - Chat/Messaging - Co-Browsing - Collaboration Tools - Contact Management - Conversation Archiving - CRM - Customer Profiles - Customizable Branding - Document Storage - Email Management - File Sharing - Generative AI - Geotargeting - Interaction Tracking - Knowledge Base - Lead Development - Mobile Access - Multi-Channel Communication - Notifications - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Screen Sharing - Search/Filter - Single Sign On - Support Ticket Management - Surveys & Feedback - Targeted Emails - Team Inbox - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/158117/Freshchat/#features) ### Recognition Slack is recognized as a top-rated tool in 4 Capterra Shortlist reports Freshchat is recognized as a top-rated tool in 1 Capterra Shortlist reports ### Deployment & support Slack Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Freshchat Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Slack - By Slack - Located in United States - Founded in 2014 Freshchat - By Freshworks - Located in United States - Founded in 2011 ## 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