# Compare Slack vs tawk.to 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Slack and tawk.to based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/135003-167792/Slack-vs-tawk-to --- # Slack vs tawk.to Features and Cost Comparison Last updated May 3rd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Slacktawk.to2/4 selected [Slack](https://www.capterra.com/p/135003/Slack/)[4.7 (24,100)](https://www.capterra.com/p/135003/Slack/reviews/) [tawk.to](https://www.capterra.com/p/167792/tawk-to/)[4.6 (343)](https://www.capterra.com/p/167792/tawk-to/reviews/) [## Slack](https://www.capterra.com/p/135003/Slack/)[4.7 (24,100)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $8.75/month Value-for-Money 4.5 Functionality 4.6 Ease of Use 4.6 Customer Service 4.4 Reviews Sentiment Based on [24,100 reviews](#user-reviews) Positive 23,018 Neutral 906 Negative 176 [## tawk.to](https://www.capterra.com/p/167792/tawk-to/)[4.6 (343)](https://www.capterra.com/p/167792/tawk-to/reviews/) Starting Price Contact vendor Value-for-Money 4.6 Functionality 4.4 Ease of Use 4.6 Customer Service 4.3 Reviews Sentiment Based on [343 reviews](#user-reviews) Positive 323 Neutral 13 Negative 7 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Key features rated by users Features selected based on 6,726 reviews from live chat software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 100%Fit Missing features Feature ratings Single Sign On 4.7 Chat/Messaging 4.9 Real-Time Notifications 4.7 Real-Time Monitoring NA Mobile Access 4.7 72%Fit Missing features Feature ratings Single Sign On NA Chat/Messaging 4.6 Real-Time Notifications 4.5 Real-Time Monitoring 4.4 Mobile Access 4.5 User satisfaction User satisfaction 4.7 User reviews[24,100](https://www.capterra.com/p/135003/Slack/reviews/) Ease of use 4.6 Functionality 4.6 Value for money 4.5 Customer support 4.4 User satisfaction 4.6 User reviews[343](https://www.capterra.com/p/167792/tawk-to/reviews/) Ease of use 4.6 Functionality 4.4 Value for money 4.6 Customer support 4.3 Price starts from Price starts from $8.75Per User, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Slack is used by engineering departments, IT professionals, customer service teams, sales representatives, project managers, marketing teams, HR departments, and security professionals. Best for Businesses that wish to communicate with customers and visitors on their website, mobile app or from a free customizable page. ## User reviews Pros & cons JN Jon N. Technology Director > "We using it for DM's, group chat and project discussion and also allows us to easily share files with each other and we have confgured a number of connected apps and workflows." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7048334) JC Jerrid C. CEO > "I also found that search, while useful, does not always make it easy to quickly surface specific historical context, files, or decisions across busy channels and threads when I need..." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7144763) KS Kaynan S. Senior Software Engineer > "It is our main communication platform at NextDay, and the threaded conversations are one of the most valuable features — they allow us to keep discussions organized without losing..." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7136956) Maxwell P. General Manager > "Also the free version hides message history after a certain period which can be frustrating if you need to reference something from a few months ago and have not upgraded yet." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7059262) JC Jerrid C. CEO > "It has helped me manage conversations by client and project, collaborate more efficiently, and maintain visibility across several workstreams at once. While notification volume and..." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7144763) EM Enguerran M. Fullstack web developper > "The notification management system becomes unmanageable because of its default settings which create notification fatigue for users." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7127675) TM Tristan M. Engineering > "It enhances productivity with app integrations, automated workflows for repetitive tasks, robust search capabilities, and quick options for calls and file sharing, ultimately speeding up..." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7079709) Saleem B. Training and Development Manager > "The free subscription of slack lacks customer support, you can only access the Slack Help Center for troubleshooting issues." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7057594) Aman M. Software Analyst > "Slack solves the problems of scattered communication across emails and multiple tools and it helps me by centralizing all team conversations making it easy for me to collaborate easily..." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7084106) CM Claire M. Regulatory Engineer > "The only con I can think of is that occasionally I will miss messages if someone sends it in a thread because it will show up as "Activity" rather than a new message." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7071305) Aman M. Software Analyst > "Reliable features: Slack provides for the real time messagings,file sharing and search functionality inside this platform makes it easy for me to find out the past conversation and..." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7084106) AC Atalay C. Senior Manager of US and EMEA, Paid Social and SEM > "Compared to different solutions we use in other companies, the fact that we can only communicate in written form forces us to use a separate tool for meetings and video communication." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___6818257) DC Daniel C. Automation Engineer > "Being able to create custom emojis, especially as a remote staff member, allows for consistent engagement in the culture of our workplace." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7150078) SS Shenella S. Business Developer > "The software tends to have bugs from time to time and the notifications can be a little overwhelming of not managed voa settings." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7081789) JC Jerrid C. CEO > "I also found the AI and automation capabilities especially valuable for summarizing long threads and reducing repetitive administrative work, which helps me stay focused on higher-value..." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7144763) VR Verified Reviewer Software Engineer > "Occasional bugs or notification overload can also affect focus when working on multiple discussions at the same time." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7136222) VR Verified Reviewer Account Executive > "Being able to quickly message teammates, participate in team channels, and have dedicated groups for different functions helps speed up collaboration and decision making." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7071075) Michelle R. Manager > "It can easily become cluttered as everyone is allowed to create a channel but some of the channels are only relevant for a short period of time." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7136359) Jiahao H. Deployment Strategist > "The ability to move easily between channels and conversations, combined with clear prioritization of unread messages, helps me stay organized even on busy days." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7073213) Roddy T. Owner > "Without discipline, channels turn into noise factories, and important messages can get buried under a landslide of GIFs and “quick questions.”" [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7136975) DH David H. DEI Consultant > "The interface is well organized to help you keep track of teammates, priorities, and all your messages. Whether working remotely or in the same office, it helps streamline communications." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7066388) FY Faz Y. EMEA Product Manager > "Notifications and file sharing can be a bit misaligned sometimes and at scale the pricing can become a bit expensive." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7083530) EM Enguerran M. Fullstack web developper > "Our workflow management system achieves peak performance through its best-in-class integration with Google Drive and Jira and Trello and other tools." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7127675) VR Verified Reviewer Senior Risk and Fraud Specialist > "especially if someone was tagged in a post in a channel that has lots of traffic, the mention most times were missed, because it was not in threads and if you didn't go through all the..." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___6879671) DD Daniel D. Product Mamager > "Channels help organize discussions by topic, integrations streamline workflows, and real-time messaging reduces reliance on email." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7087229) PA Patrice A. Assistant > "Every channel activity triggers a message to official emails, creating unnecessary clutter in the inbox. Although Slack allows custom notifications but default isn't glad." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___6884320) Nathaniel C. Account Executive > "Features like Slackbot, reminders, and huddles help streamline internal ops and foster a fast, async-friendly culture." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7085314) NH Nitin H. Associate technical support engineer > "I did not see an option to clear all the okd chats in direct messages, like if I leave a channel it goes away but in direct message we have to manually delete all the messages and cant..." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___6690666) Osama A. Full Stack Developer > "The best part is it's messages search feature, you can quickly find any text from all chats and channels." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7083807) Marc R. Digital Media Specialist > "With multiple channels, constant notifications, and side conversations, it was easy to feel overwhelmed or distracted if notifications were not carefully managed." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7141374) Jen B. Medical Fronter > "Features like Huddles allowed for instant, one-click audio/video syncs that simulate quick office chats." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7074895) DD Daniel D. Product Mamager > "Notification overload and scattered conversations make it easy to miss important context, and Slack isn’t great for long-term knowledge management." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7087229) JM James M. Sales Representative > "Uploading pictures of products, making quick calls, organizing discussions by topics, and everything else seems to suit my sales style well enough." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7128012) Muhammad Z. Procurement Specialist > "Video and voice call features are not as strong as dedicated meeting platforms" [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7119720) Stefania D. Student > "I love the way it's organized per chats/tags, the fact that you can have calls on it as well and the integration with multiple platforms such as Google Drive and more." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7146674) Shawna S. Business Development > "Slack quickly becomes overwhelming; constant pings, endless channels, and notifications make it hard to stay focused." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7062989) Aman M. Software Analyst > "The things that I like most about the Slack are depicted below Effective Communication: Slack provides platform for fast,organized and effective conversation on a particular topic with..." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7084106) VC Viktorija C. Project Manager > "I don't like its customer support because they take a lot of time to respond and besides taking a lot of time, they are not very prompt to resolve issues." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7064685) Michelle R. Manager > "Overall, it's been an excellent way to streamline communications and reach the larger organization and allows them to tailor what and how they want to receive communications and..." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7136359) SE Sarah E. Microbiologist > "It is only just that it uses to drop too many notifications which could fine distracting and disturbing." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7131601) BH Brooke H. Academic Tutor > "Using Slack can greatly cut down on email traffic and enable rapid responses, collaboration, and transparency while holding space for it to be used asynchronously to protect focused work..." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___6826960) VR Verified Reviewer Transfer Sales Agent > "I also didn’t like that you can’t block someone. If a conversation becomes uncomfortable or someone keeps messaging you, there’s no way to stop it directly in Slack." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7133679) RJ Robert J. Executive Account Manager > "It updates quickly, allows seamless switching between my phone and PC headset without delays, and provides calendar reminder notifications with direct links to Google Meet lobbies." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___6822393) JN Jon N. Technology Director > "This does mean we are using two best in class pieces of software but this does make things much expensive than a simple Microsoft subscription." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7048334) Norman M. Partner, Digital > "I also really like the integrations with other tools I use every day, including Notion, Figma, Google and Linear and the ability to include custom notifications for processes we use." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___6860515) Nicole A. Head of HR and GS > "Bugs and performance problems that happen from time to time can also make chat and meetings less smooth." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7133070) AP Ajay P. Staff Accountant Lead > "Slack provides a swipe system when we use slack on our mobile device, we can easily swipe and keep our transaction, that's a really awesome feature." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7036510) Charlie L. Video Editor > "This caused many team memebrs to miss things or respond to urgent maters later than needed." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7098514) AF Angie F. Director of Human Resources > "The desktop and mobile apps work seamlessly, making real-time communication possible with staff across multiple locations, enabling us to collaborate with others from outside of our..." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7011608) AR Arthi R. Engineer > "Additionally, heavy reliance on it for all communications can contribute to "tool fatigue" for some users." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7138404) FC Francesca C. HR Manager > "Being able to communicate with my boss either as part of a group or with a single person and being able to upload documents securely through a trustworthy platform knowing your..." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___6828158) DS Dipti S. Corporate Recruiter > "Slack is missing integration with different Mailboxes like Outlook due to which meetings could be crated within Slack" [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7018190) Denis M. Recruiter > "It makes setting up standardized IT request forms, automated onboarding messages, or daily standups incredibly easy without needing to involve developers." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7143032) RJB Rigo Jean B. Digital Marketing Associate > "With many channels and notifications, it can become distracting if not managed properly." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7069240) VR Victor R. Product Tech Lead > "The ability to organize conversations by channels, integrate with our development tools, and quickly search through past discussions has significantly improved our productivity." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7019831) VR Verified Reviewer Automation > "The free plan has limitations on message history which can be frustrating." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7137621) VR Verified Reviewer Senior Project Specialist > "I can sync Slack with my Google calendar (it's very useful as I receive reminder notifications 1 minute before my meeting)." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7088979) Jen B. Medical Fronter > "Only thing holding me back was I was frequently kicked off when working remotely and had to sign in multiple times." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7074895) DW Destinee W. General Manager > "Loved the ability of shout outs and gift card redemption but wanted other features like courses, knowledge base for staff, etc.." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7108828) DN David N. IT Operations Manager > "Admins also can't see or manage private channels which can be annoying." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7132601) MW Melinda W. Owner > "Its organized communication through channels—it keeps conversations, files, and updates in one place, making team collaboration clear and efficient." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7142143) NR Nuria R. Community Manager > "When too many convos start at once I kinda lose track, and old messages just disappear unless I remember exact words to search." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___6821063) CS Collin S. Insurance Agent > "The ability to organize conversations into channels and integrate tools like Google Drive, Zoom, and reminders keeps everything centralized and efficient." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___6829876) Saidi B. product manager > "You end up either checking Slack every five minutes or missing something important because you muted too much." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7125888) Nathaniel C. Account Executive > "Slack has transformed how our team communicates—reducing response time, boosting transparency, and increasing cross-functional visibility." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7085314) SG Sreevalli G. Senior QA Engineer > "It can get overwhelming with too many channels and notifications. Plus, the limited message history in the free plan is a drawback." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7004445) VR Verified Reviewer Director > "I love that you can use it in a way that best suits your business, it integrates with all o the other apps we use in our workflows no matter what company im working with, and their new..." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___6864497) TW Tisha W. Health Services Coordinator > "The freemium version is missing so many features that it would be better to stay on google apps." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7104823) ZT Zac T. Data Manager > "It works well for a wide range of user-types for our organization; from basically using it in place of texting, to intense project collaboration and file sharing." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___6864329) VR Verified Reviewer Account Executive > "Sometimes it can become a bit messy with too many different chats, groups, channels to able to find information after a while." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___6878459) DC Daniel C. Automation Engineer > "Generally great - it allows for fully remote work across a diverse team, and its intergration with things like Jira and Hubspot are actually genuinely useful." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7150078) MG Mateusz G. Architect > "I don't have access to the history of my posts and files uploaded there." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7056709) VR Verified Reviewer App Developer > "What I like most about Slack is its real-time messaging, seamless team collaboration, easy integrations, and organized channels." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7123432) VR Verified Reviewer Program Assistant > "Yes, it did it's job as a communication tool and the channel setup probably works well for many organizations, but I found it bothersome to remember all the commands and didn't like the..." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7037465) JC Jerrid C. CEO > "As a solo product consultant working across multiple client organizations, I’ve found it to be an essential tool for staying organized, responsive, and connected without getting buried..." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7144763) VR Verified Reviewer Test Manager > "it can sometimes feel overwhelming , easy to miss important updates if conversations move quickly or are spread across different threads" [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7150284) Judith Ada A. Administrative assistant > "I love that slack has become the basic internal communication platform for us remote workers, i love how you can have seperate workspaces for different things as this helps keep your..." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___6817402) Harshul S. Network Admin > "Notifications can get messy when you’re in too many channels." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7108533) VP Ville P. Specialist > "Seamless Organization (Channels), Powerful Integrations, Intuitive User Interface (UI), Searchability, Threaded Conversations" [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7091137) JT Junior T. Data Processor > "Frequent notifications can disrupt focus unless customized, and important messages may get buried in busy channels." [See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7015244) [View Reviews](https://www.capterra.com/p/135003/Slack/reviews/) AA Aditya A. Customer Service Representative > "I like that I can manage multiple chats at once, observe what people are typing before they hit send and pitch in with canned replies..." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6788972) HS Harry S. Head of CSM > "Didn’t connect into other apps as welll as alternatives." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___7052851) HK Harish K. Lead Web Developer > "It's made real-time support easier to handle, improving our service and speeding up the response at Erudite Web Solutions." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___7041924) OS Oscar S. Operations Manager > "Honestly, I can't remember a time when Tawk.to was not working or had issues." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___7002774) CTB Connor T. B. Financial Operations Manager > "Our customers now have a hotline to us during business hours, and it makes us look good on our response times." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6816844) VR Verified Reviewer Web > "Set up was easy, overall a decent product for the price, or lack of price, but when it comes to data safety, and their lack of..." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6591794) CTB Connor T. B. Financial Operations Manager > "It decreased our call volume and helped us resolve B2B order challenges more easily." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6816844) KK Kenna K. Digital Media Systems Lead > "It doesn't integrate very well with our current software" [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6812615) HK Harish K. Lead Web Developer > "Tawk.to is a great option for handling client chats and quick questions right from our web projects." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___7041924) Rohit A. Founder > "It may take 30 to 60 minutes for notice emails from missed chats to arrive, which means you won't see the individual while they're..." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___5054586) AWT Aldrin Wilfred T. Business Development Manager > "The most I like about tawk.to is the instant notification and the visibility to see what a client is about to type or convey, so i being..." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4891464) IA Itunu A. Customer service > "The only problem I experienced with tawk.to is the moment you are not active on that page after a while it log you out or you even miss..." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3817781) VR Verified Reviewer CIMI > "Especially if you are running a busy website and need a handy, user-friendly and efficient live chat tool that works on the desktop as..." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4848467) KM Kavin M. Web Developer > "The one thing that I don't like is that they added the tawk.to branding in the free version." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4807268) Carine Sylvie T. Remote administrative assistant > "As well as live chat, it allows you to build up a knowledge base to guide customers through most processes." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6025060) VR Verified Reviewer Digital Marketing Executive > "lack of automation capabilities and it is not interactive chatbot" [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6147431) SW Steve W. Director > "It was also free to use." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6827247) Ferşat Ö. Owner > "It has poor documentation and you must handle what you need by yourself." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___5021570) TB Tyler B. Digital Asset Manager > "Their chat is great, has a ton of add on functionality if you want it, but if you want bare-bones its able to to that for you as well. " [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6041200) VR Verified Reviewer Web > "Poor customer service." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6591794) Marianela F. Water Treatment and Environmental Management Consultant > "On the other hand, Tawk.to has interesting features within the platform, such as making annotations in each chat, the ability to view a..." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4515226) RM Rosalina M. Executive Assistant > "Tawk.to's announcing and investigation highlights are to some degree restricted, making it hard to dissect execution and pursue..." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4628761) Pascual G. Project Manager > "Tawk.to has a fairly complete interactive panel for the client and allows us to provide valuable information about visitors, in chats..." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3735370) JW Jennifer W. Accounts Receivable > "Frequently have to restart the program due to not being able to open the chats or resize. If they could fix this, it would be back to..." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4328539) RM Rosalina M. Executive Assistant > "Adjustable Visit Gadget: Tawk.to's talk gadget is completely adaptable, permitting organizations to customize it to match their marking..." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4628761) KP Kathy P. Owner > "The only thing I find annoying with the program is, I have to log into my account on their website in order to show I was online." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4345865) MS Mark S. Sales and Marketing > "The best feature of Tawk.to is that the basic chat system (which is actually quite advanced for what it is) is forever free." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___5015130) RJ Ryan J. Founder > "Finally, there are some reports of bugs and glitches that can cause issues when using the platform which can be extremely frustrating." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4231203) VR Verified Reviewer Digital Marketing Executive > "It help us capture leads in live chat" [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6147431) PE Precious E. Community Manager/Builder > "I would say the pop-up whenever I open a website can be pretty distracting when in fact I just wanted some information." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4605712) JN Joseph N. Information Technology Specialist > "tawk.to integrated well with our website which makes it easy to communicate with online visitors." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6279458) Bill B. President > "For example, if you are monitoring two web sites and happen to miss a chat request from one site, the interface doesn't show you that..." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3241543) DK Deepanshu K. Reporting Manager > "Interface is excellent." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___6633324) AT Anurag T. Technical Support Specialist > "What I like least about tawk.to Sometimes it loses the connection and we need to reload it again" [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4673012) Dmitrijs M. CTO > "Tawk.to is a trustful side-kick for several of sites that we have developed." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___5000759) Ngalla B. CEO > "Sometimes I don't receive notifications especially when I'm not monitoring it." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4173060) Henri H. Web designer > "What's more, thanks to its plugin, it's easy to integrate into Wordpress websites." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___5084698) AH Amrut H. CSR > "the chat notification music, that is toooooo loud" [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4642312) RJ Ryan J. Founder > "The chatbot is also very customizable; I can create different conversation flows depending on what the customer needs." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4231203) Bill B. President > "The result is that a user question may have been posted that you don't see for days, which makes you look unresponsive at times." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3241543) RM Rosalina M. Executive Assistant > "Multi-Language Backing: Tawk.to upholds north of 40 dialects, making it simple to speak with clients and site guests from around the..." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4628761) OO Oluwafisayo O. Customer experience > "Having alot of issues with network, disconnects customers and agents during chat." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3325889) KK Kimmo K. Customer Service Improvement Manager > "Easy to get started with, comes with good reporting functions and good customer tracking." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4919476) AR Anthony R. Owner > "The only thing I always dislike about any software is the branding that comes along with it. " [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3243141) VR Verified Reviewer Digital platform Architect > "i never saw such a great support before with any software in my life, live chat, and live zoom call 2 members not only one to fix my..." [See full review](https://www.capterra.com/p/167792/tawk-to/#GetApp___3579927) RM Ryan M. IT Manager > "The notifications are inconsistent, and if you aren't monitoring it 24/7 you will miss people talking to you." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2740286) HS Hardik S. Customer Relation Team > "Since it's my regular job to communicate with our customers and the people who contact us with this software, This is really good..." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4642317) RM Ryan M. IT Manager > "It's just not the best, we use it because it gives us good value for a cheaper price, but it's not consistent in how it handles things..." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2740286) MS Mark S. Sales and Marketing > "This is a fantastic product that I would highly recommend to anyone looking to add a chat functionality to their website." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___5015130) JL Jorge L. Marketing Manager > "The Windows software it's not reliable at all. While the website side works perfectly, the other side doesn't keep up with that." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2683797) Bill B. President > "With a short script include into our web site and a simple desktop application to install, we have instant visibility into who is..." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3241543) Ethan S. Travel Consultant > "The tracking tool is confusing and doesn't really display statistics clearly." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2190887) MM Marek M. Senior IT Manager > "I am also interested in some chatbot options and automatic replies, this is what I need to investigate, but it seems the functionality..." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4796555) JL Jorge L. Marketing Manager > "That forces you to use the web browser client which is not that convenient." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2683797) Luke H. Founder > "I like the web notifications too and email if people chat as well as the app notification." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3950282) Pemba Tshiring S. SEO Specialist > "Nothing that i don't like about the software its really easy to use and install and also the free version has more than enough features..." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2788434) KM Kavin M. Web Developer > "The easy of access is awesome and the functionality is also good." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4807268) SY SERDAR Y. Call Center Manager > "It is a bit difficult to reach an official when we have technical problems" [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2506650) HS Hardik S. Customer Relation Team > "The chat feature for support, which our customers use frequently, is a good part of this software." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4642317) VJ Viktoria J. Customer Support > "The backend was a bit complicated and had many options I never actually used." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2644034) RM Rosalina M. Executive Assistant > "Tawk.to is totally allowed to utilize, making it an appealing choice for independent companies with restricted financial plans." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4628761) CN Charan N. Android developer > "They do not have good SDK's to integrate into apps." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2325612) AR Anthony R. Owner > "Of course they have their upsells like any other company such as hiring agents to work for you company, remove branding, etc. But for..." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3243141) NJ Nenad J. Founder > "it doesn't keep up UI and ease wise compared to paid tools -" [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2695302) VR Verified Reviewer Sales Manager > "It helped me to increase my sales and to upgrade the user experience, and support." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3722437) Chris H. CEO > "Tricky to manage users and see all messages sometimes" [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2452263) ET Eliza T. Digital Marketing Specialist > "If you're looking to add a Live Chat option on your website, get this software RIGHT NOW!" [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___4157273) AG Ankit G. Founder > "It's a no-brainer choice for anyone who isn't looking to spend much on a customer chat tool." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2708905) VR Verified Reviewer GM > "Client seem to enjoy the fact they can talk to us and it helps to convert users to clients." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___3638731) RM Ryan M. IT Manager > "This is great and also part of what chat systems online suffer from, but this one seems even worse." [See full review](https://www.capterra.com/p/167792/tawk-to/#Capterra___2740286) [View Reviews](https://www.capterra.com/p/167792/tawk-to/reviews/) ## User interface 4.66 (24,100) [tawk.to](https://www.capterra.com/p/167792/tawk-to/) 4.55 (343) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important AI Copilot 150 Important API 120 Important Slack 19/33 - Activity Dashboard - AI Copilot - API - Autoresponders - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - CRM - Customizable Branding - Document Storage - Email Management - File Sharing - Generative AI - Geotargeting - Interaction Tracking - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Screen Sharing - Search/Filter - Single Sign On - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/135003/Slack/#features) tawk.to Top features 23/33 - Activity Dashboard - AI Copilot - API - Autoresponders - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - CRM - Customizable Branding - Document Storage - Email Management - File Sharing - Generative AI - Geotargeting - Interaction Tracking - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Screen Sharing - Search/Filter - Single Sign On - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/167792/tawk-to/#features) ### Recognition Slack is recognized as a top-rated tool in 2 Capterra Shortlist reports tawk.to is recognized as a top-rated tool in 4 Capterra Shortlist reports Best Value Live ChatSoftware (2022)  ### Deployment & support Slack Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos tawk.to Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Slack - By Slack - Located in United States - Founded in 2014 tawk.to - By tawk.to - Located in United States - Founded in 2012 ## 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