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Slack vs Google Chat: Which is a better fit?

Updated on December 8th, 2024
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Summary
Key features rated by users
Features selected based on 1,357 reviews from Team Communication users.
% Fit
Missing features
Feature ratings
Reporting & Statistics
4.5
Workflow Management
4.5
Commenting/Notes
4.5
Email Management
NA
Content Management
4.6
% Fit
Missing features
Feature ratings
Reporting & Statistics
NA
Workflow Management
NA
Commenting/Notes
NA
Email Management
NA
Content Management
NA
User satisfaction
4.7
User reviews23,460
Ease of use
4.6
Functionality
4.6
Value for money
4.5
Customer support
4.4
4.5
User reviews2,338
Ease of use
4.6
Functionality
4.3
Value for money
4.6
Customer support
4.4
Price starts from
/user
Monthly subscription
Free version
Free trial
--
Not provided by vendor
Free version
Free trial
Best for

Our customers range from two-person startups to Fortune 100 corporations. In fact, 77% of the Fortune 100 uses Slack.

Businesses and teams of any size across various industries.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Cam M
Sr. Director
5.0

Speaker 1: I'm Cam, senior director in our company, anywhere between 20 and 25 employees across the world at any given time. I couldn't go a day without Slack. That's five stars for me. Before Slack, we actually had to use two different software options. We used Sococo for our virtual meeting offices, and that served a purpose. It was good for a little bit, but then as we got bigger, we also had to use Skype. And so a natural progression was moving on from both of those into one that offered the same exact offerings, if not even more, and that was Slack. So previous to Slack, Sococo, Skype, and a couple other different instant messaging systems, all provided by Slack going forward. Everything from the pricing to the ease of deployment to how quickly we could get up and running, and just how generally available Slack is, whether it's desktop or the app, and from a mobile phone, you could have a web browser, anything you wanted to. You're never away from Slack, technically. And so, while that might not be a good thing for the work-life balance, it definitely made it much easier to deploy than anything else we researched, and we got forward. And now, it's just part of everyday life. The reason we chose Slack, one of them at least the biggest one was how quickly we could move everything from previous options or previous programs we used to deploy the day of. So I think that was on a scale of one to five, five being the easiest. It was a five. If not, even higher than that. It was as easy as possible to deploy Slack, get everything set up from our exec team, and then trickling it down. It took maybe a matter of a half hour to get everybody on board and inside of Slack, and it's still even faster now. So that was probably the biggest factor to getting us over to Slack in the initial phase. Recommending Slack, or if you're choosing between Slack and something else, just try the free version of Slack and understand that that is good enough to probably get you in the door and keep you in the door as well. The paid version and the other offerings from Slack make it even more integral to your business, so I would highly recommend giving it a shot. Just in general, the ease in which you could get started and the ease in which you could continue going forward without skipping a beat in your business needs, whatever your business needs might be, it's Slack and Slack going forward.

How Capterra sources reviews
View all video reviews
Steve K
CMO
5.0

Steve: Hi, this is Steve, and I'm vice president of marketing at my organization. We have used Google Hangouts for a long time, and I give it a five star rating. For more reviews like this, click the link below. The reason we chose Google Hangouts is other products make you download apps, and it just got cumbersome and confusing for some of the people. So for us to use it, it was just much simpler and easier to use for all involved. The reason we chose Google Hangouts is it's tied into Gmail and that makes it much more seamless. Therefore, we just send a calendar invite to people through our Gmail calendar, and they click a link and the meeting launches. That way, they don't have to download anything, and we can get into our meeting. Using Google Hangouts was very easy. With this, we never had to use customer support or talk to anybody else. We just sent a calendar invite to those we wanted to be part of the meeting. They clicked the link, the application launched, and we were able to start our meeting. So it was very seamless and easy to get up and running, which was very important to us. The reason we liked Google Hangouts is because if you have a Gmail account, it makes it so much seamless and easy to get a meeting together and very quickly. I would recommend it for that reason alone, because it was just easy to do through Gmail and have your meeting and be efficient, and time is important to all of us these days.

How Capterra sources reviews
View all video reviews
User interface
135003 video thumbnail}
1 Video
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1 Video
135003
5 screenshots
175800
3 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Dashboard
388
Important

Slack

Top Features
13/36
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity/News Feed
  • Audio Calls
  • Calendar Sync
  • Commenting/Notes
  • Contact Management
  • Content Management
  • Customizable Branding
  • Data Import/Export
  • Discussions/Forums
  • Email Management
  • File Management
  • Meeting Management
  • @mentions
  • Mobile Access
  • Progress Tracking
  • Project Management
  • Real-Time Chat
  • Real-Time Updates
  • Reminders
  • Surveys & Feedback
  • Video Conferencing
  • Alerts/Notifications
  • API
  • Calendar Management
  • Collaboration Tools
  • Document Management
  • Drag & Drop
  • File Sharing
  • Reporting & Statistics
  • Search/Filter
  • Single Sign On
  • Task Management
  • Third-Party Integrations
  • Workflow Management
See All features
Hide Team Communication Software Features -

Google Chat

12/36
Show Team Communication Software Features +
Slack
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Google Chat
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Slack
  • By Slack
  • Located in United States
  • Founded in 2014
Google Chat
  • By Google
  • Located in United States
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