# Compare Slack vs Zenvia Customer Cloud 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Slack and Zenvia Customer Cloud based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/135003-265368/Slack-vs-Zenvia-Conversion

---

# Slack vs Zenvia Customer Cloud Features and Cost Comparison

Last updated May 3rd, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

SlackZenvia Customer Cloud2/4 selected

[Slack](https://www.capterra.com/p/135003/Slack/)[4.7 (24,103)](https://www.capterra.com/p/135003/Slack/reviews/)

[Zenvia Customer Cloud](https://www.capterra.com/p/265368/Zenvia-Conversion/)[4.1 (359)](https://www.capterra.com/p/265368/Zenvia-Conversion/reviews/)

[## Slack](https://www.capterra.com/p/135003/Slack/)[4.7 (24,103)](https://www.capterra.com/p/135003/Slack/reviews/)

Starting Price

$8.75/month

Value-for-Money

4.5

Functionality

4.6

Ease of Use

4.6

Customer Service

4.4

Reviews Sentiment

Based on [24,103 reviews](#user-reviews)

Positive

23,021

Neutral

906

Negative

176

[## Zenvia Customer Cloud](https://www.capterra.com/p/265368/Zenvia-Conversion/)[4.1 (359)](https://www.capterra.com/p/265368/Zenvia-Conversion/reviews/)

Starting Price

Contact vendor

Value-for-Money

3.8

Functionality

3.8

Ease of Use

4.2

Customer Service

4

Reviews Sentiment

Based on [359 reviews](#user-reviews)

Positive

277

Neutral

52

Negative

30

## Send this comparison chart to my inbox

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## Summary

* * *

Key features rated by users

Features selected based on 6,735 reviews from live chat software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

100%Fit

Missing features

Feature ratings

Single Sign On

4.7

Chat/Messaging

4.9

Real-Time Notifications

4.7

Real-Time Monitoring

NA

Mobile Access

4.7

\--%Fit

Missing features

Not enough reviews

Feature ratings

Single Sign On

5.0

Chat/Messaging

4.1

Real-Time Notifications

NA

Real-Time Monitoring

\--

Mobile Access

4.4

User satisfaction

User satisfaction

4.7

User reviews[24,103](https://www.capterra.com/p/135003/Slack/reviews/)

Ease of use

4.6

Functionality

4.6

Value for money

4.5

Customer support

4.4

User satisfaction

4.1

User reviews[359](https://www.capterra.com/p/265368/Zenvia-Conversion/reviews/)

Ease of use

4.2

Functionality

3.8

Value for money

3.8

Customer support

4.0

Price starts from

Price starts from

$8.75Per User, Per Month

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Slack is used by engineering departments, IT professionals, customer service teams, sales representatives, project managers, marketing teams, HR departments, and security professionals.

Best for

Empresas de todos os portes que buscam vender mais e atender melhor, engajando clientes por meio de canais como WhatsApp e uso de chatbots.

## User reviews

Pros & cons

JN

Jon N.

Technology Director

> "We using it for DM's, group chat and project discussion and also allows us to easily share files with each other and we have confgured a number of connected apps and workflows."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7048334)

JC

Jerrid C.

CEO

> "I also found that search, while useful, does not always make it easy to quickly surface specific historical context, files, or decisions across busy channels and threads when I need..."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7144763)

KS

Kaynan S.

Senior Software Engineer

> "It is our main communication platform at NextDay, and the threaded conversations are one of the most valuable features — they allow us to keep discussions organized without losing..."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7136956)

Maxwell P.

General Manager

> "Also the free version hides message history after a certain period which can be frustrating if you need to reference something from a few months ago and have not upgraded yet."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7059262)

JC

Jerrid C.

CEO

> "It has helped me manage conversations by client and project, collaborate more efficiently, and maintain visibility across several workstreams at once. While notification volume and..."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7144763)

EM

Enguerran M.

Fullstack web developper

> "The notification management system becomes unmanageable because of its default settings which create notification fatigue for users."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7127675)

TM

Tristan M.

Engineering

> "It enhances productivity with app integrations, automated workflows for repetitive tasks, robust search capabilities, and quick options for calls and file sharing, ultimately speeding up..."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7079709)

Saleem B.

Training and Development Manager

> "The free subscription of slack lacks customer support, you can only access the Slack Help Center for troubleshooting issues."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7057594)

Aman M.

Software Analyst

> "Slack solves the problems of scattered communication across emails and multiple tools and it helps me by centralizing all team conversations making it easy for me to collaborate easily..."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7084106)

CM

Claire M.

Regulatory Engineer

> "The only con I can think of is that occasionally I will miss messages if someone sends it in a thread because it will show up as "Activity" rather than a new message."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7071305)

Aman M.

Software Analyst

> "Reliable features: Slack provides for the real time messagings,file sharing and search functionality inside this platform makes it easy for me to find out the past conversation and..."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7084106)

AC

Atalay C.

Senior Manager of US and EMEA, Paid Social and SEM

> "Compared to different solutions we use in other companies, the fact that we can only communicate in written form forces us to use a separate tool for meetings and video communication."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___6818257)

DC

Daniel C.

Automation Engineer

> "Being able to create custom emojis, especially as a remote staff member, allows for consistent engagement in the culture of our workplace."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7150078)

SS

Shenella S.

Business Developer

> "The software tends to have bugs from time to time and the notifications can be a little overwhelming of not managed voa settings."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7081789)

JC

Jerrid C.

CEO

> "I also found the AI and automation capabilities especially valuable for summarizing long threads and reducing repetitive administrative work, which helps me stay focused on higher-value..."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7144763)

VR

Verified Reviewer

Software Engineer

> "Occasional bugs or notification overload can also affect focus when working on multiple discussions at the same time."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7136222)

VR

Verified Reviewer

Account Executive

> "Being able to quickly message teammates, participate in team channels, and have dedicated groups for different functions helps speed up collaboration and decision making."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7071075)

Michelle R.

Manager

> "It can easily become cluttered as everyone is allowed to create a channel but some of the channels are only relevant for a short period of time."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7136359)

Jiahao H.

Deployment Strategist

> "The ability to move easily between channels and conversations, combined with clear prioritization of unread messages, helps me stay organized even on busy days."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7073213)

Roddy T.

Owner

> "Without discipline, channels turn into noise factories, and important messages can get buried under a landslide of GIFs and “quick questions.”"

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7136975)

DH

David H.

DEI Consultant

> "The interface is well organized to help you keep track of teammates, priorities, and all your messages. Whether working remotely or in the same office, it helps streamline communications."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7066388)

FY

Faz Y.

EMEA Product Manager

> "Notifications and file sharing can be a bit misaligned sometimes and at scale the pricing can become a bit expensive."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7083530)

EM

Enguerran M.

Fullstack web developper

> "Our workflow management system achieves peak performance through its best-in-class integration with Google Drive and Jira and Trello and other tools."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7127675)

VR

Verified Reviewer

Senior Risk and Fraud Specialist

> "especially if someone was tagged in a post in a channel that has lots of traffic, the mention most times were missed, because it was not in threads and if you didn't go through all the..."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___6879671)

DD

Daniel D.

Product Mamager

> "Channels help organize discussions by topic, integrations streamline workflows, and real-time messaging reduces reliance on email."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7087229)

PA

Patrice A.

Assistant

> "Every channel activity triggers a message to official emails, creating unnecessary clutter in the inbox. Although Slack allows custom notifications but default isn't glad."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___6884320)

Nathaniel C.

Account Executive

> "Features like Slackbot, reminders, and huddles help streamline internal ops and foster a fast, async-friendly culture."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7085314)

NH

Nitin H.

Associate technical support engineer

> "I did not see an option to clear all the okd chats in direct messages, like if I leave a channel it goes away but in direct message we have to manually delete all the messages and cant..."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___6690666)

Osama A.

Full Stack Developer

> "The best part is it's messages search feature, you can quickly find any text from all chats and channels."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7083807)

Marc R.

Digital Media Specialist

> "With multiple channels, constant notifications, and side conversations, it was easy to feel overwhelmed or distracted if notifications were not carefully managed."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7141374)

Jen B.

Medical Fronter

> "Features like Huddles allowed for instant, one-click audio/video syncs that simulate quick office chats."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7074895)

DD

Daniel D.

Product Mamager

> "Notification overload and scattered conversations make it easy to miss important context, and Slack isn’t great for long-term knowledge management."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7087229)

JM

James M.

Sales Representative

> "Uploading pictures of products, making quick calls, organizing discussions by topics, and everything else seems to suit my sales style well enough."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7128012)

Muhammad Z.

Procurement Specialist

> "Video and voice call features are not as strong as dedicated meeting platforms"

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7119720)

Stefania D.

Student

> "I love the way it's organized per chats/tags, the fact that you can have calls on it as well and the integration with multiple platforms such as Google Drive and more."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7146674)

Shawna S.

Business Development

> "Slack quickly becomes overwhelming; constant pings, endless channels, and notifications make it hard to stay focused."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7062989)

Aman M.

Software Analyst

> "The things that I like most about the Slack are depicted below Effective Communication: Slack provides platform for fast,organized and effective conversation on a particular topic with..."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7084106)

VC

Viktorija C.

Project Manager

> "I don't like its customer support because they take a lot of time to respond and besides taking a lot of time, they are not very prompt to resolve issues."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7064685)

Michelle R.

Manager

> "Overall, it's been an excellent way to streamline communications and reach the larger organization and allows them to tailor what and how they want to receive communications and..."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7136359)

SE

Sarah E.

Microbiologist

> "It is only just that it uses to drop too many notifications which could fine distracting and disturbing."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7131601)

BH

Brooke H.

Academic Tutor

> "Using Slack can greatly cut down on email traffic and enable rapid responses, collaboration, and transparency while holding space for it to be used asynchronously to protect focused work..."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___6826960)

VR

Verified Reviewer

Transfer Sales Agent

> "I also didn’t like that you can’t block someone. If a conversation becomes uncomfortable or someone keeps messaging you, there’s no way to stop it directly in Slack."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7133679)

RJ

Robert J.

Executive Account Manager

> "It updates quickly, allows seamless switching between my phone and PC headset without delays, and provides calendar reminder notifications with direct links to Google Meet lobbies."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___6822393)

JN

Jon N.

Technology Director

> "This does mean we are using two best in class pieces of software but this does make things much expensive than a simple Microsoft subscription."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7048334)

Norman M.

Partner, Digital

> "I also really like the integrations with other tools I use every day, including Notion, Figma, Google and Linear and the ability to include custom notifications for processes we use."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___6860515)

Nicole A.

Head of HR and GS

> "Bugs and performance problems that happen from time to time can also make chat and meetings less smooth."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7133070)

AP

Ajay P.

Staff Accountant Lead

> "Slack provides a swipe system when we use slack on our mobile device, we can easily swipe and keep our transaction, that's a really awesome feature."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7036510)

Charlie L.

Video Editor

> "This caused many team memebrs to miss things or respond to urgent maters later than needed."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7098514)

AF

Angie F.

Director of Human Resources

> "The desktop and mobile apps work seamlessly, making real-time communication possible with staff across multiple locations, enabling us to collaborate with others from outside of our..."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7011608)

AR

Arthi R.

Engineer

> "Additionally, heavy reliance on it for all communications can contribute to "tool fatigue" for some users."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7138404)

FC

Francesca C.

HR Manager

> "Being able to communicate with my boss either as part of a group or with a single person and being able to upload documents securely through a trustworthy platform knowing your..."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___6828158)

DS

Dipti S.

Corporate Recruiter

> "Slack is missing integration with different Mailboxes like Outlook due to which meetings could be crated within Slack"

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7018190)

Denis M.

Recruiter

> "It makes setting up standardized IT request forms, automated onboarding messages, or daily standups incredibly easy without needing to involve developers."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7143032)

RJB

Rigo Jean B.

Digital Marketing Associate

> "With many channels and notifications, it can become distracting if not managed properly."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7069240)

VR

Victor R.

Product Tech Lead

> "The ability to organize conversations by channels, integrate with our development tools, and quickly search through past discussions has significantly improved our productivity."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7019831)

VR

Verified Reviewer

Automation

> "The free plan has limitations on message history which can be frustrating."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7137621)

VR

Verified Reviewer

Senior Project Specialist

> "I can sync Slack with my Google calendar (it's very useful as I receive reminder notifications 1 minute before my meeting)."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7088979)

Jen B.

Medical Fronter

> "Only thing holding me back was I was frequently kicked off when working remotely and had to sign in multiple times."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7074895)

DW

Destinee W.

General Manager

> "Loved the ability of shout outs and gift card redemption but wanted other features like courses, knowledge base for staff, etc.."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7108828)

DN

David N.

IT Operations Manager

> "Admins also can't see or manage private channels which can be annoying."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7132601)

MW

Melinda W.

Owner

> "Its organized communication through channels—it keeps conversations, files, and updates in one place, making team collaboration clear and efficient."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7142143)

NR

Nuria R.

Community Manager

> "When too many convos start at once I kinda lose track, and old messages just disappear unless I remember exact words to search."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___6821063)

CS

Collin S.

Insurance Agent

> "The ability to organize conversations into channels and integrate tools like Google Drive, Zoom, and reminders keeps everything centralized and efficient."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___6829876)

Saidi B.

product manager

> "You end up either checking Slack every five minutes or missing something important because you muted too much."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7125888)

Nathaniel C.

Account Executive

> "Slack has transformed how our team communicates—reducing response time, boosting transparency, and increasing cross-functional visibility."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7085314)

SG

Sreevalli G.

Senior QA Engineer

> "It can get overwhelming with too many channels and notifications. Plus, the limited message history in the free plan is a drawback."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7004445)

VR

Verified Reviewer

Director

> "I love that you can use it in a way that best suits your business, it integrates with all o the other apps we use in our workflows no matter what company im working with, and their new..."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___6864497)

TW

Tisha W.

Health Services Coordinator

> "The freemium version is missing so many features that it would be better to stay on google apps."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7104823)

ZT

Zac T.

Data Manager

> "It works well for a wide range of user-types for our organization; from basically using it in place of texting, to intense project collaboration and file sharing."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___6864329)

VR

Verified Reviewer

Account Executive

> "Sometimes it can become a bit messy with too many different chats, groups, channels to able to find information after a while."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___6878459)

DC

Daniel C.

Automation Engineer

> "Generally great - it allows for fully remote work across a diverse team, and its intergration with things like Jira and Hubspot are actually genuinely useful."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7150078)

MG

Mateusz G.

Architect

> "I don't have access to the history of my posts and files uploaded there."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7056709)

VR

Verified Reviewer

App Developer

> "What I like most about Slack is its real-time messaging, seamless team collaboration, easy integrations, and organized channels."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7123432)

VR

Verified Reviewer

Program Assistant

> "Yes, it did it's job as a communication tool and the channel setup probably works well for many organizations, but I found it bothersome to remember all the commands and didn't like the..."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7037465)

JC

Jerrid C.

CEO

> "As a solo product consultant working across multiple client organizations, I’ve found it to be an essential tool for staying organized, responsive, and connected without getting buried..."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7144763)

VR

Verified Reviewer

Test Manager

> "it can sometimes feel overwhelming , easy to miss important updates if conversations move quickly or are spread across different threads"

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7150284)

Judith Ada A.

Administrative assistant

> "I love that slack has become the basic internal communication platform for us remote workers, i love how you can have seperate workspaces for different things as this helps keep your..."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___6817402)

Harshul S.

Network Admin

> "Notifications can get messy when you’re in too many channels."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7108533)

VP

Ville P.

Specialist

> "Seamless Organization (Channels), Powerful Integrations, Intuitive User Interface (UI), Searchability, Threaded Conversations"

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7091137)

JT

Junior T.

Data Processor

> "Frequent notifications can disrupt focus unless customized, and important messages may get buried in busy channels."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7015244)

[View Reviews](https://www.capterra.com/p/135003/Slack/reviews/)

JM

Jorge M.

Operations Associate

> "Creating new contacts or beginning conversations with new customers is critical to good service."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___6048423)

JM

Jorge M.

Operations Associate

> "It has little to no data on conversations, badges or labels are extremely hard to manage."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___6048423)

IL

Ivan L.

Marketing Manager

> "It is a tool that is constantly evolving and that allows us to use its new features in order to provide the best experience to our..."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___3045533)

Mahmoud A.

PROJECT MANAGER

> "I do not like to close the passing chats 24 hours a day and that you do not have the selection option a message and answer that it not to..."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___3506572)

VR

Verified Reviewer

Software Engineer

> "Automatic assignment of new clients helps a lot in increasing the capacity in providing the service to our customers in the fastest..."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___3136982)

VR

Verified Reviewer

Analytics and Operations

> "As my title says, the worst part is Searching contacts and Contacting Sirena's Support Team, sometimes I need to look for a specific..."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2475855)

CB

Cesar B.

IoT Expert

> "sirena allows us to serve our clients via whatsapp with 3 agents simultaneously at a very reasonable cost for our small business."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2199449)

AI

Alonso I.

Ingeniero Industrial

> "Since you are having conversations with customers, sometimes de responses that customer do over a previous text are quite important. But..."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2786642)

VR

Verified Reviewer

CEO

> "It is a perfect way to see and control all your customer service messages, get better answer times, and a more professional image to our..."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2204995)

AA

Alfredo A.

Marketing manager

> "I don't like the change in the reports área the marketing report don't show You the sellings of another monts working on the same month..."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2199369)

GD

Gama D.

Coordinator

> "When the client needs immediate help, just enter his WhatsApp application and send us a message and we can answer him and solve his..."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2199219)

FC

Facundo C.

CEO

> "Several issues happened in the few months we have with the software, several outages, slow downs, some issues with some services, and the..."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2392333)

VR

Verified Reviewer

Software Engineer

> "The support for communications platforms like Whatsapp, Instagram, and Facebook is just awesome."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___3136982)

VP

Volker P.

CEO

> "For the use that we would give it, the price is not sustainable."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2873956)

MM

Manuel M.

CEO

> "Sirena has helped us improved our customer service, we can transfer conversations through our team very rapidly, now our customer journey..."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2199225)

AD

Angel D.

Product Manager

> "Improving their customer support on integrations, they take too long to respond, they are short in personnel."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2199298)

NP

Natucha P.

CUSTOMER SUCCESS

> "It is a great tool but still checking if it is functional for our segment. Because they are not salespeople who use it, but analysts of..."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2651447)

AL

Angel L.

Fundador

> "I didn´t like the login process, It doesn´t accept my normal password, Even when I try to change it."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2712427)

JG

Josefina G.

Proyect Manager

> "Its been a good year, Sirena help us to organize our customer relationship comunication"

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___3052011)

GN

Giovanna N.

CEO

> "It’s too slow and i had experienced two falls from the system in one month... When a client talks to us i receive in the app that messege..."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2392642)

DS

Daniel S.

MANAGER SALES ONLINE

> "We got it more clients and better the costumer flow."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2921701)

JL

Jorge L.

COO

> "The customer support in many times do not have a solution or an estimation of when the problems would be solved."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2392829)

MR

Maria R.

Key account Excecutive

> "It is simple and basic to use, essay to use and comfortable at momment to respond a client."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___3059452)

CR

Catalina R.

Marketing Manager

> "What I liked the least is the part of editing contacts and importing old databases."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2192066)

IL

Ivan L.

Marketing Manager

> "Highly recommended if you are looking to formalize communication through WhatsApp!"

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___3045533)

DL

DIEGO L.

ASISTENTE DE BI

> "THE API DON'T HAVE INFORMATION MORE THAN 30 DAYS TO DATA EXPORT"

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2611518)

AD

Angel D.

Product Manager

> "The panel admin has wide range of features that makes really easy to do analytics on customer communications."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2199298)

José Luis R.

Ceo

> "sometimes technical problems occur causing delay in the delivery of information"

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2212716)

CH

Chris H.

Admin

> "We have increased our capacity to handle customer questions easily and in a channel that our customers like."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2200734)

JF

Jeronimo F.

Marketing Assistant

> "Sometimes the app took almost 1 day to send my messages!"

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2203208)

AD

Angel D.

Product Manager

> "They offer the possibility to interact with end users via API."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2199298)

JMC

Juan Martin C.

business developer

> "fails in some integrations."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2203215)

MM

Mayte M.

Marketing manager

> "The app is very friendly and easy to use, the stats are very useful, is good idea to integrated with Facebook messenger and Sirena could..."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2204878)

LP

Luis P.

CEO

> "Advertised CRM features were practically non existent."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2574815)

LY

Laura Y.

Marketing Manager

> "We work faster, easier and more organized, it makes the reports more efficient and easy for users to understand."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2226898)

AI

Ademilson I.

Coordenador

> "Problems in the testing phase that were not resolved by the support team"

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2554929)

MT

Marcelo T.

Operations Director

> "Great for little companies, with few customers and few employees."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2826752)

BF

Bernardo F.

Gerente de Marketing

> "I'm having huge issues with its attendance."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2753032)

CI

Cristhian I.

JEFE DE SUCURSAL

> "IS A VERY GOOD SOFTWARE TO MANAGE OUR CLIENTS LEADS, VERY INTUITIVE AND AFFORDABLE"

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2212402)

BF

Bernardo F.

Gerente de Marketing

> "Why is it so hard to be helped in this?"

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2753032)

GD

Gama D.

Coordinator

> "The simple fact of having contact with the client immediately and easily is what I like the most."

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2199219)

MR

Murillo R.

Director - Partner

> "Bad experience, high expectations were not achieved"

[See full review](https://www.capterra.com/p/265368/Zenvia-Conversion/#Capterra___2470523)

[View Reviews](https://www.capterra.com/p/265368/Zenvia-Conversion/reviews/)

## User interface

4.66 (24,103)

[Zenvia Customer Cloud](https://www.capterra.com/p/265368/Zenvia-Conversion/)

4.09 (359)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

API

120

Important

Slack

19/33

-   Activity Dashboard
-   AI Copilot
-   API
-   Autoresponders
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   CRM
-   Customizable Branding
-   Document Storage
-   Email Management
-   File Sharing
-   Generative AI
-   Geotargeting
-   Interaction Tracking
-   Mobile Access
-   Multi-Channel Communication
-   Offline Form
-   Proactive Chat
-   Real-Time Analytics
-   Real-time Consumer-facing Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reporting/Analytics
-   Screen Sharing
-   Search/Filter
-   Single Sign On
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Transcripts/Chat History
-   Transfers/Routing

[See all features](https://www.capterra.com/p/135003/Slack/#features)

Zenvia Customer Cloud

19/33

-   Activity Dashboard
-   AI Copilot
-   API
-   Autoresponders
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   CRM
-   Customizable Branding
-   Document Storage
-   Email Management
-   File Sharing
-   Generative AI
-   Geotargeting
-   Interaction Tracking
-   Mobile Access
-   Multi-Channel Communication
-   Offline Form
-   Proactive Chat
-   Real-Time Analytics
-   Real-time Consumer-facing Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reporting/Analytics
-   Screen Sharing
-   Search/Filter
-   Single Sign On
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Transcripts/Chat History
-   Transfers/Routing

[See all features](https://www.capterra.com/p/265368/Zenvia-Conversion/#features)

### Recognition

Slack is recognized as a top-rated tool in 1 Capterra Shortlist reports

No recognitions have been awarded to Zenvia Customer Cloud

### Deployment & support

Slack

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Zenvia Customer Cloud

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Slack

-   By Slack
-   Located in United States
-   Founded in 2014

Zenvia Customer Cloud

-   By Zenvia
-   Located in Brazil
-   Founded in 2004

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