Revel Systems vs GloriaFood: Which is a better fit?

Ease of use in payments, refunds, tabs, etc is awesome. I have had a great experience with a team who helped set up and guide me through the Revel experience.

But some of the problems we had needed someone with more knowledge. And the lack of speaking to that person was disappointing.

I like that I can program it to do what I want it to. Additionally, it has very useful and easy to find and read reports.

HUGO H

Director

They provided me with their integrated scale, which was unable to weigh goods that were below 100g. Also, ti was rounding up so a cheese that would weigh 123g would come up as 125g, which is illegal.

The functionality and flexibility is great. I love that almost everything can be customized according to the preferences and needs of the business owner and his processes.

The web order feature (e-commerce) is useless and looks even worse. Prepare to explain your problem repeatedly when using support.

I like the ability to customize reports and link seamlessly with Quickbooks. The local sales rep was very personable and helpful.

We dislike the fact that all POS front-end stations need to have the same version to work properly. If the main station accidentally updated the application version, then the rest need to do the same.

Anytime you have a question you can just message them on the chat and they will help you in any possible way. They are promt, kind, helpful, sincere, and so smart.

Some devices can have an extremely high volume at max settings. It's utterly ridiculous that this widely complained problem is the hill that the developers choose to die on.

We are very happy with GloriaFood, it has been a great addition to our lineup of products. We are happy to have a system that is agnostic and can be used by pretty much and food establishment.

The ordering receiving app on the tablet needs some updating, pre-orders can sometimes be lost and forgotten as they are not sorted (you can find a workaround by looking at the reports).

Very stable, next to none downtime. Super effective support team; they provide swift and prompt response regarding your inquiries.

But its their system that allows it. Significant money can be lost by any business.

Robert R

CMO

There support is outstanding and their reliability is excellent. Plus they went out of their way to get us integrated with an online payment provider.

Another problem is the export of data which does not allow you to see the customers who have used the promotional codes and how much is the discount amount.