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CoStar Real Estate Manager offers elite real estate & lease management solutions for office tenants, enterprise corporations, retailers, restaurants, corporate real estate teams & service providers.
ResMan is a property management tool built for multifamily & affordable housing operators, which provides robust operational, accounting, and marketing features and solutions for users and investors.
Knowledge database is excellent, among best in class that I've used. ETL functionality has been helpful for mass updates, and user management is easy once you get the hang of it.
Can be a little difficult to navigate. I had no training with the software and I had to play around with it a little to find the information I was looking for.
Lease Administration & ASC 842 Reporting are "best in class", (2) Workflow is simply the best, in comparison to other leading software which makes you scroll to multiple screens.
We really did not see a benefit, it was a waste of time to have my team chase down dead contacts and contacts that were gone.
I like that everything you need to know about a property or development is all laid out in one platform with different tabs - very visually appealing and easy to navigate.
Brokers don't always update the listings or they purposely leave off information. Cold calling is still a thing with this software, it just gives you a base and a prep before your call in my opinion.
It's concise and you can find out what you want to find out (usually). When managing your listings, you can see a performance report which is the greatest thing about this.
I don't know what other software is like this one. Everyone uses this software so it's hard to switch to something that no one knows about.
This allows us more flexibility and control over which services we choose to use. They are one of the friendliest softwares for our on-site teams and have super good help videos and instructions.
I would have to say the thing I dislike most would be when it shows to follow up in the tasks for someone that is a lost prospect and does not want to be contacted anymore.
The customer support has been very helpful, and if I have had any questions or needed any help navigating the site, their customer support team have been great.
What I dislike is a limited drop down menu for options.
Resman is a great program to have and use. It is great for integrating with other program.
I dislike that Resman opens multiple pages when you are looking through different documents or files.
I and my staff have had a great experience with the support and implementation teams and the system is fairly simple, especially if coming from Property Solutions like we did.
I don't think at this time there is anything missing or needed to be done.
Laura: Hi, I am Laura and I'm the manager at Roosevelt Plaza Apartments. We are a 100 unit Section 8 property, and I give ResMan a 5-star rating. Previously, we were using outdated software and a lot of old, antiquated paper ledger type style methods. We, for obvious reasons, wanted to get away from that and enter the 20th century where everyone else seems to be, and that is where ResMan took us. The reputation ResMan has in the affordable housing industry was one of the first things that turned me on to the software and made me interested in learning more about it. Once I found out how well their software was integrated with the affordable industry and everything that we needed to process certifications and collect rent from our tenants and enter in work orders and communicate with our tenants and so on, just the endless opportunities were really what inspired me to say, "This is the choice that we need to make for the company." So getting started with ResMan was something we had long anticipated and it was like waiting for a present to come and you just couldn't get it fast enough, but yet the process was actually really quick. We did a lot of onboard training. The software itself was super easy to use and understand. And then the support that we got during those training classes as we were getting set up during the onboarding process was in itself self-explanatory I guess is the way to say it. It was very easy to understand and simple. And then as we worked with it during the training, we got to touch and feel and play around with the software in this ResMan University world and experience it. Those questions that we had right off the bat were immediately answered before we even had our go live date with the software. If you're thinking about getting ResMan software or if you're looking into software companies for your property, whether you work in affordable or conventional housing, I highly recommend looking at the reviews, looking at what other customers have experienced in using the software and looking at the support that they offer. ResMan has had impeccable support. We were in the Stone Age and we are all very new to using software for affordable housing, and ResMan has quite literally taken us out of the Stone Age and into the 20th century, and it has been fantastic. So I strongly suggest as you're shopping around for software, that you take a look at what others have had to say about it and see some real life examples that are out there in reviews like this. And also perhaps do some Google searching. I did find that there were a lot of companies that we were interested in that had a lot of fluff that really wouldn't help us in the long run, and I haven't seen any of that fluff with ResMan.
CoStar Real Estate Manager
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