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Complete help desk solution to manage support tickets and support-related processes.
ITSM space. This includes growing organizations of all sizes, in any industry.
The ease of use is the best with Service Now. From the ticket creation up to building KPI reports, you can feel that the Service now was design for a great user experience.
There are so many product areas that is can be hard to navigate, especially for areas that are not frequented often.
In Service Now I appreciate a lot of features that helps me to work on my daily tickets with a pleasure.
If the user is working for multiple client UI changes that needs to be avoided.
One of the great things it has is the integration with other tools, like slack or even having an API create now cases. The notifications work like a charm.
Sometimes tasks can have subtasks that are nested so deeply that they can be missed on first glance.
Service now and excellent service, it’s mostly automated for me for my uses and what I need it, for. It definitely helps with the definition of had a catalog my IT services.
ServiceNow has a steep learning curve, and I'm not sure how necessary it is. There are a lot of features sure, but finding what you need can be very difficult at times.
Josh: Hi, I'm Josh. I'm a Biomedical Equipment Technician. I would give ServiceNow a five star rating. And for more reviews like this, click below. We use ServiceNow to manage our medical equipment inventory and track work orders, work requests, and schedule preventive maintenance. I like the most about ServiceNow that you can edit or filter your list on the fly. Say, if you're looking for a record for a certain piece of equipment. You can start by searching that equipment name, and then you get a large list, which right there on your screen, you can filter down via a few simple clicks to narrow it down to the asset you're looking for without needing to know that asset's specific serial number, or inventory tag, or what have you. It is expensive in comparison to most other similar products, but I do believe that you get what you pay for.
Prioritize real-user-identified key features according to your needs to find your best fit.
Help Sumo
ServiceNow
Top FeaturesHelp Sumo
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