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FareHarbor vs iTours: Which is a better fit?

Updated on January 5th, 2025
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Summary
Key features rated by users
Features selected based on 1,319 reviews from Tour Operator users.
% Fit
High performer
Feature ratings
Reservations Management
4.8
Payment Processing
4.6
Activities Booking
4.8
Central Reservation System
4.9
Pricing Management
4.4
% Fit
Not enough reviews
Feature ratings
Reservations Management
--
Payment Processing
--
Activities Booking
--
Central Reservation System
--
Pricing Management
--
User satisfaction
4.8
User reviews1,119
Ease of use
4.6
Functionality
4.5
Value for money
4.7
Customer support
4.8
4.9
User reviews12
Ease of use
4.8
Functionality
4.9
Value for money
4.9
Customer support
4.9
Price starts from
One-time payment
Free version
Free trial
One-time payment
Free version
Free trial
Best for

We worked directly with operators to build our software. Reservationists find the ease of booking and rebooking to be our best feature while owners love our unlimited custom reports and cost savings.

Tours & Travels Companies, Tour Operators, OTA, Travel agency , DMC, TMC, MICE Companies, Travel company, Tour Company

User reviews
pros & cons
1 / 4
View Reviews
Not enough reviews
View Reviews
Video reviews
Conor M
CEO
5.0

Conor: My name is Conor. I'm the CEO of InstaTours, a tourism company, and I give FareHarbor five out of five. Yeah, so I used some of the res-tech companies other than FareHarbor. I found that they had a monthly subscription where FareHarbor is more pay as you go, so that's what I preferred. Also, I thought the FareHarbor support and demo were excellent, so I was able to get up to speed quicker. So it's easy to understand and hard to master in terms of there's a lot of functionality options when you get to it. I chose FareHarbor because it could also do a couple of locations, so I had it for Ireland and it for the UK and it was pay as you go. So every time I made a sale they took off some of that. So if I had some months where I made no sales, I didn't have to pay FareHarbor anything, which is really good for starting off when you don't know how big demand is and you're just trying to get going. So you don't have a heavy monthly payment with FareHarbor, it's more pay as you go. I thought it was really easy because they just set up a call with someone to show you how to demo the system and you give them some details, they set it up for your specifications already, so you don't need to do too much of setting up. It's already there for you. You just have to learn how to use it. Now with any new system, there's a bit of trial and error, but I just thought with FareHarbor there was very little error and you got up to speed very quickly with it, which was useful. Yeah, I'd definitely say use the trial and demo it, and it depends on nature of your tourism business, but it should fit most businesses. The people that set it up were tourism business owners in Hawaii and you can really feel that they were once the owner operators of their own tourism business. That's why they've solved all the problems. The support is excellent, they'll get back to you in an hour. So I'd say just trial it, give it two weeks and interact a lot with it and make your decision after that.

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FareHarbor

Top Features
32/42
  • Activity Dashboard
  • Client Management
  • Communication Management
  • Customizable Branding
  • Document Management
  • Itinerary Creation
  • Multi-Currency
  • Price/Margin Management
  • Quotes/Estimates
  • Supplier Management
  • Activities Booking
  • API
  • Booking Management
  • Calendar Management
  • Central Reservation System
  • Channel Management
  • CRM
  • Customer Database
  • Customizable Reports
  • Data Import/Export
  • Discount Management
  • GDS/OTA Integration
  • Inventory Management
  • Invoice Management
  • Multi-Day Booking
  • Multi-Language
  • Package Creation
  • Payment Processing
  • Pricing Management
  • Promotions Management
  • Real-Time Updates
  • Reminders
  • Reporting & Statistics
  • Reservations Management
  • Resource Management
  • Search/Filter
  • Social Media Integration
  • Third-Party Integrations
  • User Management
  • Vendor Management
  • Waiver Management
  • Website Management
See All features
Hide Tour Operator Software Features -

iTours

13/42
Show Tour Operator Software Features +
FareHarbor
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
iTours
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
FareHarbor
  • By FareHarbor Holdings
  • Located in Netherlands
  • Founded in 2013
iTours
  • By IT Web Services
  • Located in India
  • Founded in 2010
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