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We worked directly with operators to build our software. Reservationists find the ease of booking and rebooking to be our best feature while owners love our unlimited custom reports and cost savings.
Ideal for businesses, companies and organisations that need to to know who is currently on site, send automated notifications or improve their compliance checks.
Our team has been very satisfied with Fareharbor. It has reduced our amount of manual bookings drastically while increasing website conversion-- WIN, WIN.
Not being able to absorb the commission charged rather than have the customer pay for it.
Superb customer service. The switchover service from Zerve to FH was off the charts superb.
People had to call to book before and I think I lost a lot of clients because of this. Now they can just browse and buy.
All the people who I have worked with in getting this set up have been fantastic. The software looks great.
I have yet to discover any issues with the software, which could be described as a dislike.
I loved that there was was a free trial version that we could try before committing to the product. I also am grateful that there is online support and 24 hour support.
Their fee is pretty steep in my opinion. It's charged to the customer booking, but I don't like the amount of the fee no matter who it is passed on to.
The software is great, the customer service and response time is amazing. We love that we can get assistance super quick to resolve any problems.
We've had to implement "No appointment, no visit" workaround with checkboxes and such, which do the job for unwanted visitors/solicitors.
Mostly, the product's been very useful for our company needs and we're happy with it. The price is excellent for the value.
Lack of customisability in buttons colours. Ipad keyboard kills userbility in landscape mode.
Its a clean and easy to use piece of software. Great value and excellent support backup.
I had a little of a rocky start with paying, set up and then a week after we had been using the software there was a technical problem globally.
The ability to contact visitors whilst on site via email or sms, is very helpful in our line of work. The feedback we are receiving from staff and visitors alike is very positive and encouraging.
Limitation of iOS for the device it runs off of. Removal of a sign in book leaves you exposed to what you can take with you on an evacuation to allow you to roll call.
Conor: My name is Conor. I'm the CEO of InstaTours, a tourism company, and I give FareHarbor five out of five. Yeah, so I used some of the res-tech companies other than FareHarbor. I found that they had a monthly subscription where FareHarbor is more pay as you go, so that's what I preferred. Also, I thought the FareHarbor support and demo were excellent, so I was able to get up to speed quicker. So it's easy to understand and hard to master in terms of there's a lot of functionality options when you get to it. I chose FareHarbor because it could also do a couple of locations, so I had it for Ireland and it for the UK and it was pay as you go. So every time I made a sale they took off some of that. So if I had some months where I made no sales, I didn't have to pay FareHarbor anything, which is really good for starting off when you don't know how big demand is and you're just trying to get going. So you don't have a heavy monthly payment with FareHarbor, it's more pay as you go. I thought it was really easy because they just set up a call with someone to show you how to demo the system and you give them some details, they set it up for your specifications already, so you don't need to do too much of setting up. It's already there for you. You just have to learn how to use it. Now with any new system, there's a bit of trial and error, but I just thought with FareHarbor there was very little error and you got up to speed very quickly with it, which was useful. Yeah, I'd definitely say use the trial and demo it, and it depends on nature of your tourism business, but it should fit most businesses. The people that set it up were tourism business owners in Hawaii and you can really feel that they were once the owner operators of their own tourism business. That's why they've solved all the problems. The support is excellent, they'll get back to you in an hour. So I'd say just trial it, give it two weeks and interact a lot with it and make your decision after that.
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