# Compare Agile CRM vs ManageEngine ServiceDesk Plus 2026 | Capterra > Unsure of what to choose? Check Capterra to compare ManageEngine ServiceDesk Plus and Agile CRM based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/135148-179501/Agile-CRM-vs-ManageEngine-Service-Desk-Plus --- # ManageEngine ServiceDesk Plus vs Agile CRM Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: ManageEngine ServiceDesk PlusAgile CRM2/4 selected [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.4 (231)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) [Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/)[4.1 (524)](https://www.capterra.com/p/135148/Agile-CRM/reviews/) [## ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.4 (231)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Starting Price $16.00/month Value-for-Money 4.3 Functionality 4.4 Ease of Use 4.3 Customer Service 4.2 Reviews Sentiment Based on [231 reviews](#user-reviews) Positive 208 Neutral 15 Negative 8 [## Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/)[4.1 (524)](https://www.capterra.com/p/135148/Agile-CRM/reviews/) Starting Price $8.99 Value-for-Money 4.1 Functionality 4.1 Ease of Use 4 Customer Service 4 Reviews Sentiment Based on [524 reviews](#user-reviews) Positive 413 Neutral 62 Negative 49 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Key features rated by users Features selected based on 4,245 reviews from help desk software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 70%Fit Not enough reviews Feature ratings Ticket Management 4.7 Real-Time Notifications 4.4 Third-Party Integrations 3.9 Customizable Fields 4.4 Performance Metrics \-- 71%Fit Not enough reviews Feature ratings Ticket Management 4.9 Real-Time Notifications 4.5 Third-Party Integrations 5.0 Customizable Fields 3.8 Performance Metrics \-- User satisfaction User satisfaction 4.4 User reviews[231](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Ease of use 4.3 Functionality 4.4 Value for money 4.3 Customer support 4.2 User satisfaction 4.1 User reviews[524](https://www.capterra.com/p/135148/Agile-CRM/reviews/) Ease of use 4.0 Functionality 4.1 Value for money 4.1 Customer support 4.0 Price starts from Price starts from $16Per User, Per Month - Free version - Free trial Price starts from $8.99Per Feature, Not provided by vendor - Free version - Free trial Best for Best for ServiceDesk Plus can be used by SMBs and enterprises alike. It's a region and vertical-agnostic ITSM platform that is easy to set up—without heavy implementation overhead or developer effort. Best for Small to medium size businesses that require sales, marketing and service automation ## User reviews Pros & cons EL Edier L. Network administrator > "The expirience was good lot of documentation and intuitive interface that helps to setup this tool, all the integration between assets,..." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7131507) YK Yurii K. Technical Support Specialist > "Maintenance of Linux based version could be a problem if your team is mostly Windows specialist." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7128019) AV Ahmet V. System Network and İnformation Sec Manager > "The feature I like most about ManageEngine ServiceDesk Plus is the comprehensive and user-friendly service management infrastructure it offers." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7054372) RV Robert V. IT Manager > "The customization of templates is a but difficult to understand how the layout works." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6765592) Austin E. CTO > "Great ticketing system that has a lot of customizable features and ways to import emails into actionable items" [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7102463) IP ISHWARI P. Trainee > "Mobile app limitations lack some features from the desktop version." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6779077) CQ Connor Q. IT Team Lead > "Back-end automation and custom triggers allow for powerful workflows catered to specific and niche requirements" [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7114581) RV Robert V. IT Manager > "Some fields are not available for reporting such as the description." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6765592) Melih Ç. Team Leader > "It has many integration capabilities which is very important for changed customer environments and templates for Incidents/Requests are very..." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6649143) MS Manuel S. Engineer TI Sr. > "It does not maintain an integration with Microsoft applications." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6396780) EL Edier L. Network administrator > "We don't use all the options available for deployment but is good to know there are there in case the company situation change." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7131507) VR Verified Reviewer IT Manager > "there are some functions inside some processes which are missing such as custom approval workflows in incident management or having the details..." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___4605698) AV Ahmet V. System Network and İnformation Sec Manager > "Furthermore, its detailed reporting capabilities make it much easier to measure and improve processes." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7054372) Harry S. Systems & Digital Marketing Administrator > "Also there isn't a timeline of features being implemented, so it's not clear if the features you may want, are going to happen." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___4236551) Melih Ç. Team Leader > "I like ServiceDesk Plus as an ITSM tool and because its modules can be aligned according to its licencing, it helps customers' wallet thin." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6649143) BS Boyang S. Junior Data Integration Developer > "For a comprehensive ITSM solution, it can be quite pricey." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___4636210) JN Joshua N. Applications Specialist > "It does the job and helps us as an office support our retail stores and staff members with any questions and queries." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6346360) GV Gerardo V. Product Manager > "The ZIA bot that is bundled only works in english, there are so many customers that needs spanish support and ZIA doesn't support it." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___3525766) YK Yurii K. Technical Support Specialist > "ManageEngine ServiceDesk Plus is a great tool for teams of any size." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7128019) MT Michael T. Service Delivery Manager > "Lacks some configurability and isn't as flexible as top-tier products like ServiceNow" [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___3338320) JN Joshua N. Applications Specialist > "Good if all you're looking at is to provide a service desk platform but for a business that is expected to grow, there are other platforms that..." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6346360) AW Andrew W. Radpro > "The only feature that is missing is the ability to turn back time." [See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___2560011) [View Reviews](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) MS Muadzam S. Area Manager > "It provides solid security and lets our team manage leads, tasks, and collaboration from one easy platform." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___7047889) FK Farman K. Software Developer > "Many users mention glitches, slowdowns, and other issues with automations or integrations from time to time, which get irritating when..." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___7051973) MS Muadzam S. Area Manager > "Real-time collaboration and automated workflows boost productivity and make managing multiple locations much easier." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___7047889) DS D S. other > "Unbelievable response to put garbage data into a CRM as a work around which then negates nearly all the other functionality e.g.,..." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___6141563) FK Farman K. Software Developer > "This unified view helps teams move faster on opportunities and maintain better relationships without juggling multiple separate tools." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___7051973) Ana Paula E. Environmental Consultant > "It also lacks some functions such as project management, something that certain competencies do have." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___6025702) AaM Alfiya ashfaque M. Software Engineer - QA > "I have used this for a year and a half and it is pretty good platform to use if you are a sales guy. Since I belong to the engineering..." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#SoftwareAdvice___6670464) AL Aaron L. President > "I'm now unable to send even regular text-only emails from our company's gmail account to any yahoo account, regardless of the number..." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#SoftwareAdvice___3908131) Marko S. Administrator > "All tasks sorted and we actually made profit using it, unparalleled task management being the top feature." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___7022187) MB Michael B. Founder > "Such a good price for great features and a good UI. But some glitches prevent me from using it any longer." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___6159532) MB Mark B. Owner > "This CRM offers so many options it can feel a bit overwhelming to use but their customer support were also very helpful." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___7006874) JD Jasmine D. manager > "you also cannot download your campaigns and have to apistakingly go through and either have a replacement app ready or post everything..." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___3562127) Gina S. Process Management Analyst > "From the mobile application we can manage our email or website marketing without resorting to complex systems, I like the simple..." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___6190614) MP Mike P. President > "Cannot develop a long-range program without running into the limits on "nodes" per sequence or number of sequences." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___3811955) VR Verified Reviewer Assistant Professor Pediatric > "It offers an intuitive interface, robust customization, advanced reporting, seamless integrations, powerful automation, mobile..." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___4807926) Minsu K. CEO > "The help files and tutorials were of poor quality and were not always maintained up to date with changes in the software's layout, for..." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___4416145) Caleb T. Mechanical Engineer > "I use it every day, and once you get the hang of the workflow, it is pretty helpful." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___7010856) TJ Timo J. marketing expert > "Also not using it's full potential, seems difficult." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___6040958) Marko S. Administrator > "All thanks to Agile and its features." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___7022187) JD Jasmine D. manager > "Then when i wanted to cancel they wouldn't call me to cancel (they require a phone call to cancel) and charged me ANOTHER month." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___3562127) Marko S. Administrator > "Unique and absolutely CRM that we will use a a paid version - yes, it is that great." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___7022187) Almodyr B. Data Analyst > "The least I like about Agile CRM is that it can be difficult to use for new users and that the interface can be a little confusing." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___4616610) PK Petteri K. Coach > "The best thing about Agile CRM is the combination of CRM and marketing features, along with its very competitive pricing." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___6106461) JD Jasmine D. manager > "Over the last year the campaigns stopped sending emails and the last 6 months they stopped sending altogether." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___3562127) VR Verified Reviewer HR > "I can easily customize the CRM to suit my specific needs and workflows, ensuring that I have the most effective tools at my disposal...." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___4790693) TJ Timo J. marketing expert > "It was bit difficult to use and to deploy." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___6040958) VR Verified Reviewer IT Recruiter > "This platform provides an extensive array of functionalities, such as automated email campaigns and customizable dashboards, that..." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___4797526) JM Jack M. CEO > "The product not working was bad enough and the inflexible service was the icing on the cake." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___3526044) Sunitha H. NATIONAL SCHOOL FEEDING PROGRAM FACILITATOR > "Its user-friendly design and array of features, such as email marketing, sales automation, customer service, and a mobile app, make it..." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___4622494) Michael M. Loan Consultant > "It can be a bit on the tedious side to customize and set up." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___4382434) Marko S. Administrator > "Customer support is amazing amd" [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___7022187) JD Jasmine D. manager > "They refused to give me any compensation for all the months of their product not working." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___3562127) CD Chris D. Specialist > "Agile CRM offers powerful automation features, such as lead scoring, email campaigns, and workflow automation." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___4699940) SW Sam W. Marketing Manager > "Multiple issues with email deliverability." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#SoftwareAdvice___3584071) DC Divaldo C. CEO > "I had integrated the agile CRM with facebook and since we had ads running to capture leads, it was spectacular, because the automation..." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___4460808) SW Sam W. Marketing Manager > "Doesn't deliver on the majority of promises it makes." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#SoftwareAdvice___3584071) VR Verified Reviewer Tech consultant > "Our organization relies heavily on Agile CRM for daily operations, as it's utilized across all departments to handle various tasks,..." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___4772551) ZM Zandrich M. CMO/COO > "Although it would be difficult to find fault with Agile on the surface, Agile CRM lacks integration with a few niche APIs we happen to..." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___3522436) VR Verified Reviewer IT Recruiter > "Agile CRM stands out as a remarkable CRM platform that empowers businesses to efficiently handle customer relationships and sales." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___4797526) CS Chiara S. Consulente freelance > "You buy the solution, you pay a solution and then clicking here and there you just realize you didn't buy the all package because..." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___3207622) VR Verified Reviewer Assistant Professor Pediatric > "I am highly impressed with Agile CRM as a comprehensive customer relationship management solution." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___4807926) JM Jack M. CEO > "I don't have time to do that I just wanted to cancel the plan." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___3526044) VR Verified Reviewer Senior Software Engineer > "Moreover, the extensive range of features available is unmatched, and the ability to automate repetitive tasks has been a real..." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___4777654) SP Shekhar P. Digital Marketing > "Always has server delay issue, did not send emails to contacts just shows email sent in activities." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___3142602) VR Verified Reviewer Senior Software Engineer > "We can track the work done by every individual easily and also we can micro manage our project." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___4252930) Marija Š. Customer Success Manager > "Features like bulk actions based on contact name / email, selecting unsubscribed contacts from the campaign reports tab etc. are..." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___2691870) Sunitha H. NATIONAL SCHOOL FEEDING PROGRAM FACILITATOR > "I have found it to be a great tool for managing customer relationships, automating marketing tasks and tracking leads." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___4622494) LM Lee M. Managing Partner > "They blame this on an internal API Key issue - again been weeks on something as simple as resetting your password." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___3282142) Mohammadd S. Hr > "I had a good time working with agile crm For my email marketing and tracking and helped me in my business" [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___4786837) LM Lee M. Managing Partner > "Used to use heavily (20,000+ contacts) but it'd become such a broken product I wouldn't recommend it to even the smallest of users." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___3282142) Mansur S. Product Manager > "Additionally, the lead scoring feature makes it easier to prioritize leads based on their behavior." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___4322827) SB Steven B. Owner & Manager > "Lots of lip service but they will ignore customer needs wherever possible, especially when the software stops working for no reason." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___2942799) Sunitha H. NATIONAL SCHOOL FEEDING PROGRAM FACILITATOR > "Agile CRM is an ideal CRM for small business owners and professionals looking for an easy-to-use tool to help manage their customer..." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___4622494) EE Emre E. CEO > "After 2 years, I saw 3 unauthorized charges from agilecrm from my credit card." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___3185286) Mansur S. Product Manager > "Additionally, it offers a range of pricing plans to suit different business needs." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___4322827) CS Chiara S. Consulente freelance > "There are also so many other bugs not solved from months like the Facebook integration..." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___3207622) VR Verified Reviewer Senior Software Engineer > "We can easily track all our project related tasks and all." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___4252930) CS Chiara S. Consulente freelance > "All the flows are compromised by the campaigns not sent." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___3207622) VR Verified Reviewer US IT Recruiter > "The process of setting up an account is simple and hassle-free, and the level of customer support provided is exceptional." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___4799538) AL Aaron L. President > "Setup is confusing." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#SoftwareAdvice___3908131) VR Verified Reviewer HR > "The user interface is straightforward and easy to use, making it a breeze to navigate through the platform. But what really impressed..." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___4790693) MK Matthew K. adfdas > "Frustrating." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___4570972) LM Lee M. Managing Partner > "Agile CRM at one point was a great reasonably-priced solution for start-ups looking for basic contact management with some campaign..." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___3282142) AL Amanda L. Consultant > "This is a BIG con! If you are in Australia, prepare for repeat 4am phone calls from their sales team and agents who clearly do not..." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___2802024) CD Chris D. Specialist > "These features can help businesses save time and increase productivity." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___4699940) KK Kimberly K. Head of Investor Relations > "Querying on groups of people is inconsistent and inaccurate." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#SoftwareAdvice___3414495) VR Verified Reviewer Technical Lead > "We can micro manage tasks using Agile ." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___4262896) KK Kimberly K. Head of Investor Relations > "I was regularly trying to get customer support to find me answers but they were never able to solve my problem." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#SoftwareAdvice___3414495) VR Verified Reviewer Technical Lead > "The main goal of Agile CRM is improve business relationship ." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___4262896) MS Maria S. Co-Founder > "Support is terrible; email sending is spotty at best." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___3302041) Michael M. Loan Consultant > "the customizations and integrations are fantastic. " [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___4382434) GM Graham M. Director > "So its solid if you want a cheap option but I have just had a terrible time of late." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___3103078) VR Verified Reviewer Senior Software Engineer > "With minimal amount we can easily maintain our project." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___4252930) VR Verified Reviewer CEO > "Hopelessly bad - we changed over a year ago and cannot get the payments suspended" [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___3349421) Valor L. Growth Manager > "Agile CRM honestly does well, except its ui/ux is not very friendly, and I get lost quite often, and there's lots of tabs and clicking..." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___3290014) LM Lee M. Managing Partner > "It has no reliability at this point." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___3282142) VR Verified Reviewer CTO > "I recently switched to agilecrm after trying out several CRMs and I couldn't be happier." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___4512016) Valor L. Growth Manager > "Unfortunately, I just want things simple for my simple brain." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___3290014) KK Kimberly K. Head of Investor Relations > "From the beginning, Agile was an inflexible tool that I managed to use for the very simple tasks of sending out newsletter and other..." [See full review](https://www.capterra.com/p/135148/Agile-CRM/#SoftwareAdvice___3414495) AL Amanda L. Consultant > "I am gobsmacked that a global company with a product of this quality, can't get their timezone planner better organised. " [See full review](https://www.capterra.com/p/135148/Agile-CRM/#Capterra___2802024) [View Reviews](https://www.capterra.com/p/135148/Agile-CRM/reviews/) ## User interface 4.41 (231) [Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/) 4.12 (524) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important AI Copilot 120 Important ManageEngine ServiceDesk Plus Top features 28/36 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - Alerts/Escalation - API - Automated Responses - Automated Routing - Chatbot - Collaboration Tools - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Email Templates - Generative AI - Knowledge Base Management - Macros/Templated Responses - Mobile App - Multi-Channel Communication - Performance Metrics - Personalization - Prioritization - Process/Workflow Automation - Real-Time Chat - Real-Time Notifications - Reporting/Analytics - Secure Data Storage - Self Service Portal - Service Level Agreement (SLA) Management - Single Sign On - Social Media Integration - Surveys & Feedback - Third-Party Integrations - Ticket Management - Workflow Management [See all features](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#features) Agile CRM 25/36 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - Alerts/Escalation - API - Automated Responses - Automated Routing - Chatbot - Collaboration Tools - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Email Templates - Generative AI - Knowledge Base Management - Macros/Templated Responses - Mobile App - Multi-Channel Communication - Performance Metrics - Personalization - Prioritization - Process/Workflow Automation - Real-Time Chat - Real-Time Notifications - Reporting/Analytics - Secure Data Storage - Self Service Portal - Service Level Agreement (SLA) Management - Single Sign On - Social Media Integration - Surveys & Feedback - Third-Party Integrations - Ticket Management - Workflow Management [See all features](https://www.capterra.com/p/135148/Agile-CRM/#features) ### Recognition ManageEngine ServiceDesk Plus is recognized as a top-rated tool in 4 Capterra Shortlist reports Agile CRM is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support ManageEngine ServiceDesk Plus Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Agile CRM Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details ManageEngine ServiceDesk Plus - By ManageEngine - Located in United States - Founded in 1996 Agile CRM - By Agile CRM - Located in India - Founded in 2012 ## Popular Comparisons [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.41 (231)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (714)](https://www.capterra.com/p/132997/Freshservice/reviews/) $16/month Price $19/month 4.4 Features 4.3 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/132997-179501/Freshservice-vs-ManageEngine-Service-Desk-Plus) [Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/)[4.12 (524)](https://www.capterra.com/p/135148/Agile-CRM/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,782)](https://www.capterra.com/p/61368/Salesforce/reviews/) $8.99 Price $25/month 4.1 Features 4.4 4.0 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-135148/Salesforce-vs-Agile-CRM) [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.41 (231)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,425)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $16/month Price $19/month 4.4 Features 4.3 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-179501/Freshdesk-vs-ManageEngine-Service-Desk-Plus) [Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/)[4.12 (524)](https://www.capterra.com/p/135148/Agile-CRM/reviews/) vs [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.52 (4,458)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) $8.99 Price $20/month 4.1 Features 4.4 4.0 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/135148-152373/Agile-CRM-vs-HubSpot-CRM) [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.41 (231)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $16/month Price $15/month 4.4 Features 4.6 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-179501/LiveAgent-vs-ManageEngine-Service-Desk-Plus) [Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/)[4.12 (524)](https://www.capterra.com/p/135148/Agile-CRM/reviews/) vs [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,973)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) $8.99 Price $14/month 4.1 Features 4.3 4.0 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/135148-155928/Agile-CRM-vs-Zoho-CRM) [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.41 (231)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) $16/month Price $39/month 4.4 Features 4.4 4.3 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-179501/Zendesk-vs-ManageEngine-Service-Desk-Plus) [Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/)[4.12 (524)](https://www.capterra.com/p/135148/Agile-CRM/reviews/) vs [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,822)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) $8.99 Price $50/month 4.1 Features 4.3 4.0 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/135148-157279/Agile-CRM-vs-Dynamics-365) [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.41 (231)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) vs [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) $16/month Price $20/month 4.4 Features 4.5 4.3 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/169505-179501/Zoho-Desk-vs-ManageEngine-Service-Desk-Plus) [Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/)[4.12 (524)](https://www.capterra.com/p/135148/Agile-CRM/reviews/) vs [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (730)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) $8.99 Price $7/year 4.1 Features 4.5 4.0 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/135148-204998/Agile-CRM-vs-Bigin-by-Zoho-CRM) [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.41 (231)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) vs [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (519)](https://www.capterra.com/p/107225/SysAid/reviews/) $16/month Price Contact vendor for pricing 4.4 Features 4.5 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/107225-179501/SysAid-vs-ManageEngine-Service-Desk-Plus) [Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/)[4.12 (524)](https://www.capterra.com/p/135148/Agile-CRM/reviews/) vs [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)[4.65 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) $8.99 Price $14.99/month 4.1 Features 4.6 4.0 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/135148-178819/Agile-CRM-vs-EngageBay-Marketing)