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ReachMail has customers from single proprietors to Fortune 500 clients with widely disparate needs.
Whether you need to send cold emails, mail merges, email marketing messages, internal comms, or invitations, GMass can do it all — and all inside Gmail with the best deliverability you've ever had.
When I needed more help I reached out to ReachMail customer support by phone. I can honestly say that was the best, most helpful customer support experience I have ever had.
I still find it confusing when attaching documents to an email and using some of the templates.
Ability to reach more people, and customer service that makes your business their business. They care about your success.
The inability to change the list you are using unless you delete and reload.
I have been very happy using this software, it has helped our business to grow. They have been very helpful with anything that I have needed help with.
Since it was part of a stacked book promo, my sales and rank took a hit. I emailed support but received no response even though I waited five days.
Reachmail really has been a great service to work with. In the 6+ years of working with them, they have been a great, reliable ESP that goes above and beyond for their clients.
It's also hard to check and see if the autoresponder works. It does, because a list is added to, but to amend it is not easy.
Also I like the most that gmass has ability to reach out to alot of people with just few clicks and ability to track who opens or clicks and alot of more analytics and reports.
It was odd and not informed that GMass would move some replies to my mail mergers into a subfolder and not my main inbox. I lost these emails for at least a few hours.
It's saved hours and has even helped me close valuable leads faster. Was using the free version for two years (which is still pretty good); switched to the paid one & it's been even better.
There is no immediately available customer support or a number you can call when things go wrong or you're having tech issues.
The scheduling and reporting features are just amazing. I love how I'm able to personalize my mails which makes them more effective.
I just noticed how it was lagging when I attempted to send 1700 within 30 minutes. However, I guess that is my fault for not spacing it out in longer intervals.
Fortunately, the GMass extension was recommended through a contact and is an excellent solution to process and manage mass emails for marketing projects to my contact list.
I only regret not knowing about this sooner. I think most businesses and nonprofits can use Gmass instead of paying for expensive newsletter services.
Mark C.: I'm Mark, president of my company and I give ReachMail a five out of five. And for more reviews like that, just click below. Before using ReachMail, I was using iContact and the issue with that was the pricing kept getting higher and higher. And I just didn't feel I was getting the value. So that's why I decided to switch. I looked at several other email programs and based on their value of their tools, things like that, those were important factors for me and my company. And the other thing that I did finally was to contact customer service and they got back to me within 15 minutes and I thought that was really important that they looked out. So those are the reasons I chose ReachMail. The transition from one email provider to ReachMail was fairly seamless. The emails all loaded up nice and clean. The documents and other things that I had just went right up. So it wasn't much downtime at all. I would say within the half hour, I was ready to start an email campaign. I would say the first thing when you look at ReachMail is, you know, there's a lot of different pricing plans. So again, make sure you're sure of how many emails you're sending per month and also the size of your list. And from, as I said, my perspective, it worked really great. So again, you want to make sure that you're looking at those two things when you're making comparisons to other software.
Eli B.: Hey, I'm Eli. I'm a co-founder. GMass, I rate it five stars for more reviews, click the link below. My company uses GMass to send emails out to cold leads that we find through a app called PropStream. We drive around the neighborhood and look for off market properties, skip trace their contact information, and send cold emails out to see if they're interested in selling us their property. What I like most about GMass is the ability to personalize subject lines. What I've found in my business is if I incorporate the property address of a cold email, they are much more likely to open and convert. The only thing I have a challenge with GMass about is the fact that you have to set up your own SMTP server. So what that basically does is ensure that you don't get stopped by Gmail's daily send limits. So if you want to send up to 2,000 emails a day, you have to set up your own server, which is tedious if you're not completely tech savvy, but it's perfectly doable.
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