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innRoad's award-winning PMS is designed to boost room revenue and increase bookings. innRoad meets the needs of properties of all sizes including hotels, motels, resorts, B&Bs, lodges & campgrounds.
The one-stop-shop for hoteliers, Independent and Groups as well as B&B's and self-catering owners looking to streamline their operations and maximise their revenue.
Positive business relationship with good product functionality together with good communication and customer service.
They are not mobile compatible. Blocking out dates is hard, so I find myself just making fake reservations.
Some of Innroads customer service agents are excellent and know how to address issues on the spot - always a delight and happy to have certain agents on the phone.
No back up to operate should the internet system be compromised, Suggest and offline set up as emergency back up.
Very prompt, always helpful, short wait times and super quick turnaround. All agents I've spoken to are patient and polite, and overall great system for your money.
It makes things more confusing. I think tape chart is now too confusing and too many items included on each "room.
It is super easy to use. Resonalby price and great support when you need it.
The inability to utilize the software in my local currency (Jamaican Dollars). That payment information is not stored and we have to follow up with guests for payment.
This PMS has allowed us to improve our revenues. It is great and easy to navigate and allows for good data capture.
They don't have mobile app and you can go in the past and edit historic transactions which is not ideal.
Great system that does so much, its always being updated too and they are happy to take on board any reports or changes in the system to make it slicker.
Transfer of data from previous system was a little sticky and stressful and has on a couple of occasions let to a little confusion down the line.
Really good tech team , friendly , responsive and they keep increasing their features. OTA connectivity is on par with other Systems.
We love the fact that we are able to change things on the go by having an app. The cloud based system is great and changes are implemented immediately.
Prioritize real-user-identified key features according to your needs to find your best fit.
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