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Companies looking to reduce support costs and empower their customers with a selfhelp community. Customers get the answers they need with a knowledge base, Q&A and discussions in a single hub.
Businesses looking for customer engagement software in order to increase the retention and LTV of current customers, attract new customers and partners, and decrease support costs for that audience.
The Support I received from Forumbee was great. Our Account Manager was with us for the whole journey and I appreciated their willingness to help and answer any questions we had.
It can be a little difficult to keep track of all of the users. I feel it can visually become a little cluttered and disorganized.
In addition to the stellar service, this software is easy to use, beautifully designed, and thoughtfully created. Loving the software you (and 400+ others) use on a regular basis is important.
The largest downside to ForumBee is their unwillingness to connect on the phone.
We have nothing but positive things to say about our experience with Forumbee, from the ease of use and implementation to the excellent customer service.
For example, text formatting transferred from another document is not always retained. Additionally, the more our community/posts grow, the more difficult it becomes to search with accuracy.
Overall a great experience with implementing the tool. Our Forumbee instance looks exactly like our own site and it blends in seamlessly.
As someone who tested multiple knowledge management systems over the course of a year and could never find something that met all our needs, Forumbee solved so many of our problems.
Prioritize real-user-identified key features according to your needs to find your best fit.
Forumbee
Top FeaturesAnswerbase
Forumbee
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Answerbase
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