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MightyCall is a flexible & scalable cloud-based call center solution designed specifically for small & mid-sized businesses.
1. Hospitality and Travel 2. Software and Technology 3. Retail and eCommerce 4. Healthcare and Pharmaceutical 5. Logistics and Distribution 6. Business Process Outsourcing (BPO)
I liked the control and customization of the call flows and the greetings. It's a must that there is an app (although below I have made improvement suggestions).
It's cheaper than what we had. On the downside, we kept getting a missed call notification every single time someone got to our phone tree and hung up.
Overall it has been good and when I have had issues customer service has been very helpful.
For the prime price that we were paying the support was terrible not to mention the service. We ended up just using this service through the computer for phone calls.
I like the portability and ease of administration. I am not locked into my office, and with their features it is comforting to know that the phone call is recorded allowing a higher level of CRM.
I called but the line did not ring. The next day i was charged.
It made it super easy to find a toll free vanity number. The cost was better than other providers and their plans are for an unlimited amount of minutes.
Poor call quality, poor customer service, missing critical features.
Avoxi has been easy and very professional to work with, the products are great and customer service is top notch. They follow up and are responsive without being intrusive.
The frustration of adapting to new software when time is running out.
The options management is also very easy and a special mention for the GREAT customer service, which is rare enough nowadays and should be congratulated when good.
Especially over this covid crisis when travelling has become impossible, Avoxi is litterally saving our business projects.
Reliability of routing and ease of configuration. Excellent customer support from both Sales and Tech.
No mobile apps or desk phones available. Billing usage reports contain raw data and are not customizable (to customers).
I really like this company. They don't take customer retention for granted and are very fair, kind and competent.
When I have found problems, I have gotten a response very fast.
Prioritize real-user-identified key features according to your needs to find your best fit.
MightyCall
Top FeaturesAVOXI
AVOXI
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