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Helping businesses choose better software since 1999

QuestionPro vs forms.app: Which is a better fit?

Updated on February 16th, 2025
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Summary
Key features rated by users
Features selected based on 12,585 reviews from Survey users.
% Fit
Not enough reviews
Feature ratings
Customizable Questions
4.8
Survey Builder
4.8
Reporting/Analytics
4.7
Data Import/Export
4.7
API
4.8
% Fit
Missing features
Not enough reviews
Feature ratings
Customizable Questions
--
Survey Builder
4.6
Reporting/Analytics
4.3
Data Import/Export
4.3
API
NA
User satisfaction
4.8
User reviews484
Ease of use
4.6
Functionality
4.7
Value for money
4.8
Customer support
4.7
4.6
User reviews243
Ease of use
4.7
Functionality
4.4
Value for money
4.4
Customer support
4.4
Price starts from
/user
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Academic institutions, small and medium sized businesses, individual researchers, market researchers, customer experience managers, human resources professionals, and more.

All professionals who want to use the survey and form builder quickly and easily.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Catriona R
Managing Director
4.0

Catriona: My name's Catriona. I am the managing director of BRCA in BC, and my rating of QuestionPro is a 4 out of 5. We weren't using anything heavily before QuestionPro. We're a growing organization. We did use Hushmail forms before QuestionPro briefly and found that the data analysis side of it was wholly insufficient for our needs, and so that's why we switched to QuestionPro. In part, we chose QuestionPro because they do work with nonprofits and we are a small nonprofit and they were able to provide us with the level of data management and analysis capabilities that we need as well as the level of security that we require because we work with a lot of healthcare organizations and use a lot of highly sensitive health information in our analysis and required a very high level of those requirements in the system that we used, and they were able to provide us all of that capability at a price that was affordable for a nonprofit, which for now is free at our level. The startup was one of the most challenging aspects of the process, which is part of why my rating is a 4 out of 5, not a 5 out of 5. It took quite a few meetings with the folks at QuestionPro, and I found the customer service a little inconsistent. They didn't always follow through in a timely manner on their emails to me, and it just took more meetings to get things going than I had expected it would take, and so that was probably the most challenging part of the process. Since we've been up and running with them, it's been very easy. Just give yourself lots of time to work with them and get started. The software itself is very functional and can certainly do mostly what anyone could need I would say beyond extremely sophisticated analysis. You can upgrade and get some extremely sophisticated analysis with this software. It is very flexible and I would say it's overall quite user-friendly and offers a very high level of security if that's a concern to you. So my advice is mostly just give yourself lots of time and make sure it's the right software for you. Right now we're very happy with it.

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Ernesto L
Owner - Lead Designer
5.0

Ernesto: Hello, my name is Ernesto. I'm the owner and lead designer of my company. I'm using forms.app and give it a five star rating. For more reviews, click below. Before forms.app, I was using a lot of spreadsheets to gather data, to collect data and use that data for different projects and report. What we managed to do by using forms was change the way we collect data and make it a lot more intuitive and a lot more user friendly. We started using forms when we figured out what forms were, once we realized the potential for forms to gather data on our behalf. So we didn't have to open up spreadsheets and input little numbers inside. It almost automatically does that. We started exploring and experimenting with it. We got very creative in using it as a project management tool to capture data on current workload and reports as well as capture data for surveys that we do. It couldn't be much more easier to use forms.app. It's very intuitive. As soon as you log into it, it gives you the options and the options are easy to navigate. And once you get the hang of one or two, you can make yourself quite a complex form in little or no time. I highly recommend anybody to use forms.app, especially if you're in the position where your team or your company is using spreadsheets just to calculate data and input data, it's a lot more user friendly. And it actually inspires people to input their information as opposed to spreadsheets.

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View all video reviews
User interface
135455 video thumbnail}
1 Video
197758 video thumbnail}
1 Video
135455
5 screenshots
197758
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Dashboard
388
Important

QuestionPro

Top Features
43/43
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Anonymous Feedback
  • API
  • Customer Segmentation
  • Customizable Branding
  • Customizable Questions
  • Customizable Templates
  • Data Analysis Tools
  • Data Cleansing
  • Data Import/Export
  • Data Security
  • Drag & Drop
  • Dynamic Content
  • Email Marketing
  • Email Reminders
  • Feedback Management
  • Gamification
  • Mobile Survey
  • Multi-Channel Distribution
  • Multi-Language
  • Multiple Question Types
  • NPS Survey Structure
  • Offline Response Collection
  • Pulse Surveys
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Real-Time Data
  • Reporting/Analytics
  • Response Quotas
  • Response Validation
  • Sentiment Analysis
  • Site Intercept Survey
  • Skip Logic
  • Support Audio/Images/Video
  • Survey Builder
  • Template Management
  • Third-Party Integrations
  • URL Customization
  • Visual Analytics
See All features
Hide Survey Software Features -

forms.app

22/43
Show Survey Software Features +

QuestionPro

QuestionPro
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
forms.app
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
QuestionPro
  • By Question Pro
  • Located in United States
  • Founded in 2002
forms.app
  • By forms.app
  • Located in Estonia
  • Founded in 2018
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