# QuestionPro vs SurveyMonkey: Features and Cost Comparison 2026 | Capterra > QuestionPro vs SurveyMonkey: Which survey tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/135455-253516/QuestionPro-vs-SurveyMonkey --- # QuestionPro vs SurveyMonkey Features and Cost Comparison Last updated March 15th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: QuestionProSurveyMonkey2/4 selected [QuestionPro](https://www.capterra.com/p/135455/QuestionPro/)[4.8 (526)](https://www.capterra.com/p/135455/QuestionPro/reviews/) [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.6 (10444)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) [## QuestionPro](https://www.capterra.com/p/135455/QuestionPro/)[4.8 (526)](https://www.capterra.com/p/135455/QuestionPro/reviews/) [## SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.6 (10444)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting Price $83.00/month Starting Price $83.00/month Value-for-Money 4.8 Functionality 4.7 Ease of Use 4.6 Customer Service 4.7 Starting Price $30.00/month Starting Price $30.00/month Value-for-Money 4.4 Functionality 4.5 Ease of Use 4.6 Customer Service 4.3 Reviews Sentiment Based on [526 reviews](https://www.capterra.com/p/135455/QuestionPro/reviews/) Positive 512 Neutral 6 Negative 8 Positive 512 Neutral 6 Negative 8 Reviews Sentiment Based on [10,444 reviews](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Positive 9,807 Neutral 497 Negative 140 Positive 9,807 Neutral 497 Negative 140 Best for (according to reviews) - **Business size**: Small businesses account for 424 reviews, representing 84% of feedback, demonstrating broad uptake among this segment. - **Industry**: Non-profit organization management leads with 47% of reviews, followed by education management (5%) and civic & social organizations (4%). - **Use cases**: Surveys dominate usage at 93%, with community engagement (25%) and market research (12%) also common applications. Best for (according to reviews) - **Business size**: Small businesses account for 60% of reviews (6,257), reflecting high usage rates among smaller organizations. - **Industry**: Education management, hospital & health care, and marketing/advertising together represent 18% of reviews, indicating diverse industry adoption. - **Use cases**: Surveys (75%), customer satisfaction (27%), and customer experience (27%) are primary uses, highlighting a focus on feedback and engagement. ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. Highest Rated ### Tremendous 4.8 (468) * * * Starting Price $0.00 Flat Rate Free Trial Free Version * * * User rating 99% of reviewers rated it above 4 stars * * * ### Connecteam 4.6 (5,146) * * * Starting Price $29.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 96% of reviewers rated it above 4 stars * * * ### SurveyLegend 4.6 (964) * * * Starting Price $19.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 96% of reviewers rated it above 4 stars * * * ### Alchemer 4.5 (319) * * * Starting Price $55.00 Per User,Per Month Free Trial Free Version * * * User rating 90% of reviewers rated it above 4 stars * * * ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Features comparison Beyond cost, assessing the specific features and benefits of QuestionPro and SurveyMonkey within the survey space can help ensure the best fit for your needs. A well-matched option can enhance productivity while avoiding extra spending on functionalities that won't be used. Here's an overview of the key considerations and how these choices compare. \[[1](#source-item-1)\] Key features rated by users Features selected based on 35,472 reviews from Survey users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. QuestionPro 83%Fit High performer Feature ratings Survey Builder 4.8 Reporting/Analytics 4.7 Data Import/Export 4.7 Question Branching 4.7 SurveyMonkey 84%Fit Feature ratings Survey Builder 4.6 Reporting/Analytics 4.4 Data Import/Export 4.3 Question Branching 4.3 Survey Builder 4.8 (260) 4.6 (915) Reviewers find QuestionPro's survey builder intuitive and user-friendly, noting its logical presentation of options and ease of customization. They appreciate the ability to create various types of surveys, including complex ones with conditional elements, and they highlight the tool's flexibility in adapting previous surveys. Meanwhile, SurveyMonkey users value its drag-and-drop interface and customizable templates, which they say make survey creation quick and professional. They also appreciate the collaboration options and tools for testing and previewing surveys. Overall, users find QuestionPro's survey builder comprehensive and versatile, while they value SurveyMonkey's user-friendly and efficient design tools. Reporting/Analytics 4.7 (246) 4.4 (1036) QuestionPro users appreciate the variety of reports available, including real-time reporting and the ability to export data in multiple formats like Excel and PowerPoint. They find the analytics easy to use and helpful for quick analysis, with features like cross-tabulation and segmentation. On the other hand, SurveyMonkey users highlight its automated analytics, customizable charts, and detailed filtering options. They find the graphical representations and data visualization tools useful for identifying trends and making informed decisions. In summary, users value QuestionPro for its comprehensive reporting options, while they appreciate SurveyMonkey's intuitive and insightful analytics tools. Data Import/Export 4.7 (224) 4.3 (726) QuestionPro users find the data import/export feature essential for managing datasets, noting its ability to export data in various formats like Excel and PDF. They appreciate the ease of importing contact lists and images, although some users mention occasional issues with exporting certain reports. SurveyMonkey users also value the import/export feature, highlighting its compatibility with multiple formats such as Excel, CSV, and SPSS. They find it convenient for integrating survey data with other tools and platforms. Overall, users appreciate QuestionPro's versatile data export options, while they value SurveyMonkey's efficient data integration capabilities. Question Branching 4.7 (152) 4.3 (262) QuestionPro users find the question branching feature intuitive and useful for creating customized surveys. They appreciate its ability to streamline surveys by showing or hiding questions based on previous answers, which they say helps in collecting specific data. Reviewers mention that it is easy to use and essential for building complex surveys. SurveyMonkey users also value the question branching feature, noting its importance in directing respondents to different questions based on their responses. They find it helpful for creating detailed and organized surveys. In general, users find both platforms' question branching features effective for tailoring surveys to respondents' needs. ## Pricing comparison ### Starting prices QuestionPro $83.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/135455/QuestionPro/pricing/) SurveyMonkey $30.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/253516/SurveyMonkey/pricing/) ### Value-for-money analysis 4.8 (526) 4.4 (10444) A comparison of how reviewers evaluate the value for money provided by both QuestionPro and SurveyMonkey indicates that QuestionPro reviewers find it offers significant benefits for non-profits with its affordable pricing and extensive features, while SurveyMonkey reviewers appreciate its flexibility and the ability to turn subscriptions on and off. Reviewers find that QuestionPro offers good value for money, especially for non-profits. They appreciate the variety of affordable pricing options, including free and discounted licenses for non-profits, which they say help them access advanced features without significant costs. However, some users mention that the free version has limitations and that the lack of monthly subscriptions can be a drawback. When it comes to SurveyMonkey, reviewers highlight its flexibility and the ability to switch between free and paid plans as needed. They find the free version useful for basic surveys, but note that advanced features require a paid subscription, which some say can be expensive. Some users also mention limitations in the free plan, such as restricted functionality and the number of responses allowed. ## How does the user experience compare on QuestionPro vs SurveyMonkey? ### Overall rating 4.8 (526) 4.6 (10444) ### User interface QuestionPro SurveyMonkey ### Customer service and support QuestionPro Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat SurveyMonkey Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of QuestionPro vs SurveyMonkey QuestionPro and SurveyMonkey are two software tools that have been evaluated and reviewed on Capterra by verified reviewers. Read genuine feedback from users to see how QuestionPro compares to SurveyMonkey and decide which one is the best fit for your needs. \[[2](#source-item-2)\] Pros QuestionPro MM Marielle M Policy and Grants ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “We were able to translate into 6 languages and add an audio play option for respondents to hear each question and answer read aloud - a big plus for our multi-lingual community.“ May 6, 2025 JA Jesper A CIO,COONon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “The initial setup was straightforward, and the platform provides us with the flexibility to design sophisticated surveys that capture the nuances of our work, while still being simple enough for non-specialists to adjust and enhance without worrying about compromising the overall survey design.“ September 5, 2025 SurveyMonkey DM DeAnna M Managing DirectorEvents Services, 2 - 10 employeesUsed the software for: More than 2 years. “The two things I liked most about Survey Monkey was the ability for people to answer surveys anonymously and the compilation of the results afterwards that I could share with my team. “ November 13, 2025 SL Shannon L Executive AssistantNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “The options for displaying survey results have allowed us to create easy summaries that aid in decision-making, employee reviews, and policy-changes.“ November 23, 2025 Cons QuestionPro KM Kristen M Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “If I have multiple browsers open (and sometimes even if I don't), I'll get an alert that says I'm using it on multiple devices and it won't let me open the survey.“ April 28, 2025 Aydan N Marketing ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “Interface can be unintuitive at times, making complex survey creation slower.“ February 13, 2026 SurveyMonkey MM Mari M Comms ManagerConsumer Electronics, 51 - 200 employeesUsed the software for: More than 2 years. “Only able to have 3 devices access at once when I share the account so we always had to delete one or another each time.“ November 7, 2025 Dre' H Senior Educator Support SpecialistNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “It's not hard. But I almost always select options incorrectly before I remember the settings for getting all the individual responses in a spreadsheet format.“ March 19, 2026 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from survey software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Need Help Deciding Between QuestionPro and SurveyMonkey? 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