# Compare Odoo vs Help Scout 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Odoo and Help Scout based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/135618-136909/Odoo-vs-Help-Scout --- # Odoo vs Help Scout Features and Cost Comparison Last updated May 28th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Odoo Help Scout2/4 selected [Odoo](https://www.capterra.com/p/135618/Odoo/) [4.2 (1,307)](https://www.capterra.com/p/135618/Odoo/reviews/) [Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[4.6 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/) [## Odoo](https://www.capterra.com/p/135618/Odoo/)[4.2 (1,307)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting Price $31.10/month Value-for-Money 4.1 Functionality 4.2 Ease of Use 4 Customer Service 3.9 Reviews Sentiment Based on [1,307 reviews](#user-reviews) Positive 1,084 Neutral 103 Negative 120 [## Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[4.6 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/) Starting Price $55.00/month Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.7 Customer Service 4.6 Reviews Sentiment Based on [226 reviews](#user-reviews) Positive 212 Neutral 13 Negative 1 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Key features rated by users Features selected based on 19,115 reviews from human resources software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 76%Fit High performer Feature ratings Payroll Management 4.0 Employee Database 4.0 HR Management 3.8 Time & Attendance 4.4 Employee Management 4.1 \--%Fit Missing features Feature ratings Payroll Management NA Employee Database NA HR Management NA Time & Attendance NA Employee Management NA User satisfaction User satisfaction 4.2 User reviews[1,307](https://www.capterra.com/p/135618/Odoo/reviews/) Ease of use 4.0 Functionality 4.2 Value for money 4.1 Customer support 3.9 User satisfaction 4.6 User reviews[226](https://www.capterra.com/p/136909/Help-Scout/reviews/) Ease of use 4.7 Functionality 4.3 Value for money 4.4 Customer support 4.6 Price starts from Price starts from $31.10Per User, Per Month - Free version - Free trial Price starts from $55Flat Rate, Per Month - Free version - Free trial Best for Best for Odoo is powerful, flexible open-source software designed for everyone, from individuals running a simple blog to large companies managing a full ERP, adaptable to both SMEs and global corporations. Best for SaaS, eCommerce, financial services, education, media, healthcare, professional services, logistics, property management, manufacturing, and real estate ## User reviews Pros & cons Yatra P. Omni Associate > "Many features like customization, tasks tracking, multiple integration and automation are available which saves a lot of time." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7094259) HD Hana D. CEO > "My Odoo database — which I paid for and which should have been created under my company’s ownership — was created and controlled entirely under ADG’s ( odoo authorised partner)..." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7044153) RP Ryan P. Lead Designer > "Instead of piecing together multiple tools, Odoo integrates key business functions in one system which can simplify workflows and reduce tool sprawl." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7104273) Brian B. President > "Over time, however, the platform became increasingly difficult and expensive to maintain and upgrade due to the amount of customization required for real-world business use." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7148693) FC Fujimory C. Founder > "Odoo is an all-in-one suite of open-source business applications that integrates a vast range of functions from CRM and e-commerce to accounting, inventory, and human resources..." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6883589) Rick C. Owner President > "I was and still am unsure the best way to operate whether setting it up on our own servers or running it on other servers from people running it as a third party service." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7150042) Manuel G. Manager and Software Architect > "Wonderful ERP, for small and big businesses, great CRM, Sales Management, Invoicing, and a big community around the world." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7108815) VR Verified Reviewer Digital Marketer > "Overall, it does the job for our needs, but the steep learning curve, integration issues, and sync issues have made it hard to have a seamless experience" [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7131350) VT Vibha T. seo > "We especially benefited from the flexibility Odoo gives developers—using it, we’ve even built our own apps like the WooCommerce Connector available on the Prefortune store, which..." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6861666) HD Hana D. CEO > "No one should be in this situation waking up to see that the fully paid subscription account with database and pos completly deleted without prior notice and althoug im the admin..." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7044153) DG Damian G. CTO > "I like the way have in odoo is one big ecosystem, which helps a lot for my clients to have all services in one place." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7120297) DB Didier B. Product Owner > "Odoo open-source and modular nature brings potential downsides, especially for businesses needing deep customizations, reliable third-party app compatibility, or a system optimized..." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6573737) VR Verified Reviewer Senior Accountant > "ODOO System management make your operation shifts more organized , and reach the KPIs goals by fair allocating humans and time." [See full review](https://www.capterra.com/p/135618/Odoo/#GetApp___7129050) ES Eugene S. Chief Product Officer and Co-Founder > "Also, the tools used for creating your own custom reports are completely frustrating." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7124572) KK Karanja K. Managing Partner > "Odoo has modernised how things used to work from the analogue fashion of having to have skills to create Websites to Digitalisation of Web-creation through one touch of a button." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6859100) SB Sander B. CEO > "I told him I wanted the free version to see how I liked the software and then I could move my European susidiary on if it all worked out. Once I clicked the link he gave me I could..." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7007639) Brian B. President > "For companies willing to heavily invest in development, it can become deeply integrated into operations, inventory, communications, and accounting." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7148693) SD Sushmita D. Executive > "Every meeting and customization session has drained our subscription hours, and we now find ourselves with only 39 out of the original 100 hours remaining—most of which have been..." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6512212) ES Elias S. Marketing Coordinator > "I like that Odoo provides a wide range of modules for CRM, finance, and operations, all integrated into one ecosystem." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7005121) VR Verified Reviewer Dropshipper > "Some advanced options are not very clear and sometimes the system feels a bit slow." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7067764) NS Novellynn S. Founder > "On top of that, you can create your own apps, integrate your own tools, and truly make the platform work for you and or your clients." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7025446) DG Damian G. CTO > "Also customization can get pricey when you need something outside the standard setup." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7120297) GM Gustavo M. Manager > "The fact that everything is integrated into one system – sales, accounting, inventory, and marketing – really helps make workflows smoother and improves overall visibility into..." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6548020) JB Justin B. System Specialist > "no native integration with Wordpress or Webflow making it difficult to track website subscriptions" [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6883702) MW Mohammed W. Adminstraion manager And odoo system admin > "Odoo has been instrumental in streamlining our manufacturing and customer operations, providing flexibility and control over processes like inventory, accounting, and approvals." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6544283) BT Benjamin T. IT-Systemadministrator > "also some features feel a bit unfinished or need manual adjustments which is annoying sometimes" [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7133468) VR Verified Reviewer Sales Manager > "Very user-friendly, the next-gen of ERPs, cost-effective regarding the development, all-in-one software that automates all business processes like CRM, Purchase, Inventory, Sales,..." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6503028) Brian B. President > "Odoo support acknowledged that the mail process was failing/crashing and ultimately escalated the issue because it could not be resolved immediately." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7148693) DA Dan A. Data Scientist > "I liked that Odoo provided interaction between the sales and stock modules. When a sale occurred, a delivery order was created and I was also able to track products from within the..." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6776570) ES Eugene S. Chief Product Officer and Co-Founder > "It has stopped the rest of the team from having to utilize hundreds of spreadsheets that I hate." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7124572) MW Mohammed W. Adminstraion manager And odoo system admin > "Odoo is the best ERP system, offering unmatched flexibility, seamless integration, and powerful modules that streamline all aspects of business operations." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6544283) VR Verified Reviewer Digital Marketer > "Not ideal for businesses looking for a simple, seamless integrations and CRM management." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7131350) DB Didier B. Product Owner > "Its modular approach, open-source nature, user-friendliness, and support make it an attractive choice, particularly for small and mid-sized businesses looking to streamline their..." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6573737) JB Justin B. System Specialist > "Odoo’s numerous technical issues, poor performance, lack of crucial integrations, and slow support have made it a poor choice for our business." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6883702) VnC Verónica C. Partner > "It offers many applications. If you manage to integrate all information inside the platform to run your business, can be quite useful." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7000743) HD Hana D. CEO > "Data Ownership Violation: Despite paying for a full-year Odoo subscription, my database was never created under my CompanyID." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7044153) VR Verified Reviewer CEO > "The overall experience with odoo is great, its opensource and provide all tools that helps the business owner manage their business. but if they update onboarding procedure and UI..." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6458621) LD Lisbet D. Manager > "The drag and drop is unfortunately less flexible than I experienced with Elementor (e.g. photos can only be posted as 100%, 50% or 25%.) But with a little creativity and..." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6554597) DW Deepak W. Production > "We are using apps on smart phones, PCs, and tablets for communication, notifications, alerts, and reports." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6354156) BD Brent D. Owner > "The software platform itself may have merit, but the implementation and project management we experienced was unreliable and unprofessional." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7138065) VR Verified Reviewer Digital Marketer > "It can also scale as businesses grow and there is the option to integrate" [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7131350) JK Jon K. Managing Director > "Buyer beware!! If this is how they treat potential customers who give real feedback, hate to see what they do with paid customers who will have a hard time switching out once..." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6840775) SbB Sébastien B. Co-founder and manager > "The flexibility, the number of solutions for SMB and the customer service that ALWAYS solved my issues in less than 48 hours." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6541930) VR Verified Reviewer Co-Founder > "I still want to use Odoo because the product itself is strong, but the lack of accountability, transparency, and remedy for a paid service I couldn’t use has left a lasting..." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7005793) Rick C. Owner President > "There are plenty of features across all business elements to run your entire business off Odoo." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7150042) Brian B. President > "Our biggest issue was billing, support, and operational risk." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7148693) Nataliia T. Buiness Development Manager > "No need to long customizing, which makes it a good deal for small to medium organisations." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7115116) RG Rahma G. mechatronics Engineer > "The only downside I've found with Odoo is the limited variety of design options that include animations and dynamic elements." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6439524) Alaa J. General Manager > "Odoo keeps up with market trends and requirements by offering regular and consistent updates that ensure compatibility with evolving business needs." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6617410) VR Verified Reviewer Director > "The software is difficult to work out and use, documentation is poor..." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7092335) JB Justin B. System Specialist > "the only good thing about Odoo is it has a lot of modules even for employees appraisal and recruitment." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6883702) SD Sushmita D. Executive > "However, we were shocked to discover later that this substantial amount was only for training and not the full suite of services as promised. Since January 13, 2024, we have yet to..." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6512212) NS Novellynn S. Founder > "One icon, one login, everything right there. And the support team is solid; they reach out and help you stay aligned so your business flows effortlessly." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7025446) AA April A. President > "I contacted customer support to help me connect my banking account to the application, and it took them three weeks to respond, and their answer didn’t fix it." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6426885) BK Blerta K. Language Instructor > "Odoo includes all that and the price-value ratio is reasonable when it comes to a small business." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7137257) HM Henrique M. business and sales director > "whatsapp app is too basic and missing features such as loading a video in the social media managment tool." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6550872) TF Todd F. President > "We also liked that Odoo could keep our inventory in sync with all of our selling platforms, such as Amazon, eBay and WooCommerce. " [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6372967) JZ Jon Z. Owner > "Yet, when our BSA didn't show up one week and we had to email (there is no way to call your BSA) to find out via auto-reply that he was out of the office, well...there was no..." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6477466) JF Joe F. Associate Professor of Law > "Odoo has helped us to bring together and unify our students data under one central place making it easy to access them whenever we need to." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6754768) ES Elias S. Marketing Coordinator > "Some modules lack depth compared to specialized tools, and setup can be tricky without technical knowledge." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7005121) EO Elias O. Data Engineer > "The vast amount of customization options, particularly in the open source version. While not everything is quite as straightforward, the ability to program things yourself makes it..." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6613761) AE Amany E. Infrastructure Manager > "Time spent was not aligned with the invoices, so billing for hourly services as straightforward as expected and required corrections." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6775580) JF Joe F. Associate Professor of Law > "It offers quality task automations that has allowed us to streamline our routine tasks by automating them." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6754768) AB Aaron B. President > "I hate that I am forced to doing a purchase order, then receive and order and then a vendor bill and then a vendor payment." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6561207) VT Vibha T. seo > "The modular approach makes it easy to implement what you need, from CRM and inventory to accounting and eCommerce." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6861666) BD Brent D. Owner > "For a small business, this kind of prolonged uncertainty is not just frustrating — it's damaging." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7138065) AM Alfonso M. CEO > "I have been in the IT industry for over 40 years and have had manage and deploy instances of SAP and Oracle among a few and have find Odoo so far exceeds them by a great marging in..." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6622811) KS Kamal S. Financial Controller > "some report like gain/loss on foreign currency, i see duplication of entries after posting under "management>unrealised currency gain/loss"" [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6485582) SK Steef K. Accountant > "The cooperation with Loic boosted my skills of Odoo system and immedialtely gave me the right benefits for quality and scaleability." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6436436) LM Latrice M. Ceo > "They’re just there for show I was charged for a second month when I didn’t even access our program ever since they sent me the message saying that there was nothing wrong with it,..." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6717754) EA Ezalldeen A. Programmer, application auditor, and accountant > "It also allows users to install the appropriate sections according to their choice and also provides integration with various systems" [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6521171) MD Michael D. Chief Marketing Officer > "I was not expecting changing the date format settings or removing the "proforma" part of the invoice titles to require so many steps." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6381798) ES Erik S. CEO > "Odoo is very simple to set up, use and manage warehouse orders and inventory items at many different warehouse locations." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6863959) FT Federico T. Development manager > "The membership app is still too lacking in functionality and possibilities, which would be very useful for extending the use of Odoo as a service in the Non-Profit sector" [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6540166) Nishant T. Sr analyst > "Overall, Odoo offers flexible, modular ERP solution with strong integration and scalability." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6826420) YB Yusuf B. Systems Engineer > "I experienced some lag in the backorders and live status when managing multiple SKUs in large or small quantities." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6775578) VR Verified Reviewer Dropshipper > "It is easy to see all important data and follow each customer from first contact to payment." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7067764) DB Davis B. Supply Chain Coordinator > "There are some functions inside Developer Mode that are not able to be bulk deleted when deactivating Developer Mode." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6562234) GE Greg E. President > "Complete albeit light solution that can support multiple small to medium sized businesses....the alternative to massive tech companies (MS, Oracle, SAP)" [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6443013) BD Brent D. Owner > "We've invested significant time and money into a system we still cannot use." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7138065) [View Reviews](https://www.capterra.com/p/135618/Odoo/reviews/) VR Verified Reviewer People Operations > "Help Scout has a clean, intuitive interface that doesn't overwhelm users with unnecessary complexity - new team members can get..." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___7133635) MO Meghann O. Customer Success Manager > "I don't love the recent updates and we often had technical issues of our webhook disabling." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6608555) VR Verified Reviewer People Operations > "It strikes a good balance between being feature-rich enough to handle real support volume and simple enough that the whole team can..." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___7133635) TP Thomas P. Head of Customer Success > "They are constantly making poor decisions when designing updates." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6517003) AB Angelica B. University Intern > "Teams can work together on client queries using the software's collaborative inbox, which leads to quicker responses and more customer..." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4835492) SG Shauna G. packager > "I have trouble when I try to use the mobile app." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6589281) Emma B. Senior Director Product Marketing > "The integrated nature of the Docs sites is another perk; I appreciate being able to rapidly link articles and check statistics about..." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4987363) VR Verified Reviewer Software Engineer > "There are a few minor issues that made my daily work a hassle, like providing a bigger picture of all the chat supports of the last 3..." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4367043) FL Fernando L. Technical engineer > "Collaboration features, such as ticket assignment and internal sharing of customer notes, have streamlined our team's communication." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___5065892) AB Angelica B. University Intern > "Periodic bugs and poor system performance have been reported by certain users, which can reduce productivity." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4835492) VR Verified Reviewer Technical Support Specialist > "It's a no frills help desk tool that gets out of your way and just lets you help your customers" [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6756047) AB Angelica B. University Intern > "Last but not least, the pricing structure can be a problem for startups or small firms with tight funds." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4835492) Emma B. Senior Director Product Marketing > "It also facilitates reporting on key performance indicators for our business, such as average response and resolution times." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4987363) Carine Sylvie T. Remote administrative assistant > "Too many functions can make it a little difficult for beginners to get to grips with the interface" [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6025105) AB Angelica B. University Intern > "Its user-friendly interface enables seamless ticket administration, providing effective and well-organized customer contact." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4835492) AV Amanda V. Developer Administrative Assistant and more > "Keeps disconnecting from apps and support couldn't fix it. " [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6002057) JB Jessica B. Digital Content Creator > "It increases efficiency in handling support through email." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6520600) VR Verified Reviewer Information Technology Analyst > "The only issue I have is that its report generator does not allow you to create reports for tickets cleared for each individual admin..." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___3255166) FL Fernando L. Technical engineer > "We like its user-friendly interface and intuitive ticketing system make it easy to manage customer queries and respond in a timely..." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___5065892) VR Verified Reviewer Backend developer > "It has very limited features.pricing is a bit Higher and has limited language support." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4626019) Lillian G. Human Resources Generalist > "Helpscout is our principal platform, as the vast majority of our customers require either a knowledge base or live chat help for their..." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4998922) Erik W. Executive Director > "There were often conflict issues so we just turned it off, which is a shame because it's a major feature we had relied on." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___3565437) Lillian G. Human Resources Generalist > "Our clients' enterprises have knowledge bases, live chat, and self-service support widgets from Helpscout." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4998922) KF Kenneth F. Accounting > "Furthermore, the customer service representatives appeared to be unfamiliar with product and its features." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4631517) Emma B. Senior Director Product Marketing > "I really like how Help Scout simplifies the process of reporting, sorting, and monitoring issues for our staff." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4987363) TA Tusar A. marketing manager > "It's hard to spice up the customers." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4621339) ZM Zofia M. Customer Success Lead > "Collaborating with other team members using this tool is convenient." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6753581) DM David M. Director > "It feels like the ticketing system has now been abandoned as far as new development is concerned. " [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___3347826) JB Jessica B. Digital Content Creator > "Help scout raises the bar in great customer service." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6520600) KW Katarzyna W. Technical Support Specialist > "The chat is just not working that great, it was old-fashioned, hard to implement, and just overall not a great experience for both..." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___3535399) ZM Zofia M. Customer Success Lead > "There are no unnecessary distractions, and the navigation is easy." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6753581) RS Ridge S. IT Help Desk > "It usually clears up after a bit, but for them to have just done a price increase for this product with no real enhancements (at least..." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___2825487) Emma B. Senior Director Product Marketing > "All of our staff members are comfortable with Help Scout, which is why we've adopted it for internal and external help." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4987363) Sam B. Partner > "In my opinion, it is overpriced." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___3503317) Aimee Rebekah S. Director > "Help Scout is really affordable and it's really simple and it does have limits but if you're just looking for a simple way to track..." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4450830) Sam B. Partner > "Help Scout is expensive." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___3503317) VR Verified Reviewer Software Engineer > "I was able to quickly set up the entire platform in no time, which is very unlike other help desk services that are difficult to set..." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4367043) RS Ridge S. IT Help Desk > "It likes to stop functioning from time to time." [See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___2825487) [View Reviews](https://www.capterra.com/p/136909/Help-Scout/reviews/) ## User interface 4.20 (1,307) [Help Scout](https://www.capterra.com/p/136909/Help-Scout/) 4.61 (226) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit 360 Degree Feedback 207 Important Access Controls/Permissions 150 Important Activity Dashboard 120 Important Odoo Top features 33/41 - 360 Degree Feedback - Access Controls/Permissions - Activity Dashboard - AI Copilot - API - Applicant Tracking - Approval Process Control - Benefits Management - Calendar Management - Compensation Management - Compliance Management - Customizable Branding - Customizable Reports - Customizable Templates - Data Import/Export - Document Management - Employee Database - Employee Engagement - Employee Management - Generative AI - Goal Management - HR Management - Learning & Development - Mobile App - Offboarding - Onboarding - Payroll Management - Performance Management - Predictive Analytics - Recruitment Management - Reminders - Reporting/Analytics - Self Service Portal - Sick Leave Tracking - Succession Planning - Surveys & Feedback - Third-Party Integrations - Time & Attendance - Time Off Management - Training Management - Workflow Management [See all features](https://www.capterra.com/p/135618/Odoo/#features) Help Scout 13/41 - 360 Degree Feedback - Access Controls/Permissions - Activity Dashboard - AI Copilot - API - Applicant Tracking - Approval Process Control - Benefits Management - Calendar Management - Compensation Management - Compliance Management - Customizable Branding - Customizable Reports - Customizable Templates - Data Import/Export - Document Management - Employee Database - Employee Engagement - Employee Management - Generative AI - Goal Management - HR Management - Learning & Development - Mobile App - Offboarding - Onboarding - Payroll Management - Performance Management - Predictive Analytics - Recruitment Management - Reminders - Reporting/Analytics - Self Service Portal - Sick Leave Tracking - Succession Planning - Surveys & Feedback - Third-Party Integrations - Time & Attendance - Time Off Management - Training Management - Workflow Management [See all features](https://www.capterra.com/p/136909/Help-Scout/#features) ### Recognition No recognitions have been awarded to Odoo Help Scout is recognized as a top-rated tool in 4 Capterra Shortlist reports ### Deployment & support Odoo Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Help Scout Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Odoo - By Odoo - Located in United States - Founded in 2005 Help Scout - By Help Scout - Located in United States - Founded in 2011 ## Popular Comparisons [Odoo](https://www.capterra.com/p/135618/Odoo/) [4.20 (1,307)](https://www.capterra.com/p/135618/Odoo/reviews/) vs [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[4.34 (8,456)](https://www.capterra.com/p/190778/QuickBooks-Online/reviews/) $31.1/month Price $38/month 4.2 Features 4.3 4.0 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/135618-190778/Odoo-vs-QuickBooks-Online) [Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[4.61 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,784)](https://www.capterra.com/p/61368/Salesforce/reviews/) $55/month Price $25/month 4.3 Features 4.4 4.7 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-136909/Salesforce-vs-Help-Scout) [Odoo](https://www.capterra.com/p/135618/Odoo/) [4.20 (1,307)](https://www.capterra.com/p/135618/Odoo/reviews/) vs [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[4.51 (20,647)](https://www.capterra.com/p/174984/QuickBooks-Enterprise/reviews/) $31.1/month Price $2210/year 4.2 Features 4.4 4.0 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/135618-174984/Odoo-vs-QuickBooks-Enterprise) [Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[4.61 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) $55/month Price $115/month 4.3 Features 4.4 4.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/136909-164283/Help-Scout-vs-Zendesk) [Odoo](https://www.capterra.com/p/135618/Odoo/) [4.20 (1,307)](https://www.capterra.com/p/135618/Odoo/reviews/) vs [NetSuite](https://www.capterra.com/p/135757/NetSuite/)[4.23 (2,043)](https://www.capterra.com/p/135757/NetSuite/reviews/) $31.1/month Price Contact vendor for pricing 4.2 Features 4.2 4.0 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/135618-135757/Odoo-vs-NetSuite) [Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[4.61 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $55/month Price $15/month 4.3 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-136909/LiveAgent-vs-Help-Scout) [Odoo](https://www.capterra.com/p/135618/Odoo/) [4.20 (1,307)](https://www.capterra.com/p/135618/Odoo/reviews/) vs [Xero](https://www.capterra.com/p/120109/Xero/)[4.40 (3,298)](https://www.capterra.com/p/120109/Xero/reviews/) $31.1/month Price $25/month 4.2 Features 4.3 4.0 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/120109-135618/Xero-vs-Odoo) [Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[4.61 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,723)](https://www.capterra.com/p/62194/LiveChat/reviews/) $55/month Price $25/month 4.3 Features 4.5 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-136909/LiveChat-vs-Help-Scout) [Odoo](https://www.capterra.com/p/135618/Odoo/) [4.20 (1,307)](https://www.capterra.com/p/135618/Odoo/reviews/) vs [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[4.37 (2,560)](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/reviews/) $31.1/month Price $1922/year 4.2 Features 4.3 4.0 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/135618-212058/Odoo-vs-QuickBooks-Desktop-Pro) [Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[4.61 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,438)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $55/month Price $19/month 4.3 Features 4.3 4.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-136909/Freshdesk-vs-Help-Scout) [Odoo](https://www.capterra.com/p/135618/Odoo/) [4.20 (1,307)](https://www.capterra.com/p/135618/Odoo/reviews/) vs [Sage Intacct](https://www.capterra.com/p/76/Intacct/)[4.28 (686)](https://www.capterra.com/p/76/Intacct/reviews/) $31.1/month Price Contact vendor for pricing 4.2 Features 4.2 4.0 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/76-135618/Intacct-vs-Odoo) [Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[4.61 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) $55/month Price $0/month 4.3 Features 4.6 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/136909-144040/Help-Scout-vs-Tidio-Chat)