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Odoo vs Ricochet360: Which is a better fit?

Updated on February 10th, 2025
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Summary
Key features rated by users
Features selected based on 14,166 reviews from CRM users.
% Fit
Missing features
Not enough reviews
Feature ratings
Data Security
NA
Contact Management
4.1
Lead Management
4.2
Sales Pipeline Management
3.9
Reminders
4.0
% Fit
Missing features
Not enough reviews
Feature ratings
Data Security
--
Contact Management
4.7
Lead Management
4.9
Sales Pipeline Management
NA
Reminders
NA
User satisfaction
4.2
User reviews1,218
Ease of use
4.0
Functionality
4.2
Value for money
4.1
Customer support
3.9
4.8
User reviews54
Ease of use
4.7
Functionality
4.7
Value for money
4.7
Customer support
4.8
Price starts from
/user
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Odoo open source software exists to help everyone, from people who just need a blog to big companies that need a full ERP. The software is flexible and can be adapted to SMEs or large corporations.

Ricochet360 is the All-In-One sales and marketing automation platform is ideal for SMB, SME, and Large Enterprise companies looking to efficiently scale their sales operations.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-937e20bd-1fad-4989-6f29-08dc5a838637
Charles M
Mental Performance Consultant
4.0

Charles: Hi, my name is Charles. I'm a mental performance consultant. I've been using Odoo for my personal business and I give it a rank of four out of five. Before using Odoo, I wasn't really using anything, which meant that a lot of responsibilities and task fell on my desk. So I started using Odoo to kind of schedule everything out, make sure I organize everything, work on billing, work on implementing an e-commerce, and also just learning to manage project between the different people that we had collaborating with us. I decided to choose Odoo because I needed a system that was a bit more precise and concise to work with the different people that we had, with the different schools and the different projects. And at the same time, I wanted to use the same platform that was going to allow me to work on billing and invoices without using another software in order to complete that task. So implementing Odoo was fairly simple. Obviously it's a new software which always takes time. But the person that helped me set it up made sure that things were running smoothly and that we didn't really have any issues. The big plus of Odoo was the easy customer service and the fact that the app was very user-friendly for myself, but also the people that was also on board using the platform. The main advice I have for anyone who wants to use Odoo in their business, if you're looking to save time and really you having multiple things to do all the time, Odoo will just help you facilitate those roles and understanding, facilitating and delegating all that work that falls down on your lap, that was a big different changer for me. The biggest thing was just accepting that the business was growing and that I needed help to make sure that every single files were completed on time, which is the main reason and the main advice that I tell you on why you should use Odoo.

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video-788e2e7c-3d9a-4120-63ff-08da1e72e5bf
Nik K
Agency Owner
5.0

Nick: Hi, my name is Nick. I'm an insurance agency owner. I give Ricochet360 five stars, go ahead and click below. Prior to using Ricochet360, we're always bouncing around trying to find the right CRM and adding different pieces of technology towards tech stack. In a Facebook group that I have for other insurance agents, one of them recommended that we tried looking at Ricochet360. We went ahead, we did a demo and we found that Ricochet360 really filled the needs of what we were looking to do in terms of the marketing campaigns that we wanted to run. It's all encompassing, it was able to automate a lot of our tasks and the service people that we have working for us really enjoy using it. We chose Ricochet360 for one specific reason. In the insurance industry, it's all about lead generation and we wanted to run a specific marketing campaign using a dialer system that would be efficient all encompassing into one ecosystem and Ricochet360 really filled that need for us. Ricochet was very easy in terms of the onboarding process. Their team was very, very specific in terms of what we needed in order to begin with the onboarding process. So I was the point of contact with getting everybody set up. It was very easy, very streamlined. They walked us through the process. If we had any questions, they always made sure to answer our questions for us. However, there's a little bit of a learning curve and that goes to say for almost any piece of new software, Ricochet is very robust. There's a lot of features that you can utilize with the platform. So you need to keep using it. And the more you keep using it, the more you familiarize yourself with all the features, you'll learn to love it as much as we have. What I recommend before anyone signs up, not just with Ricochet, but any softwares, schedule a demo. It's really important. I know for us, when we scheduled a demo, I was able to pilot the software. We were very specific with what we wanted to do with our marketing campaigns. And I really wanted to see how the dialer system would work. So the representative, he walked us through exactly how that process works. As a visual guy, it really helped me understand what it is that we're signing up for. So definitely stress the demo. And the second part is join a Facebook group for Ricochet360 members. This will give you a chance to ask questions that you may never have thought of. You also will have the ability to find out a little bit about the cons of the system too. What people don't like about it, no system is ever perfect. However, it's important to hear both sides of things. So definitely I would recommend a demo and the Facebook group, and you'll be able to make an educated decision moving forward.

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User interface
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1 Video
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1 Video
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4 screenshots
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Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Dashboard
207
Important
Alerts/Notifications
388
Important

Odoo

Top Features
33/37
  • Customer Journey Mapping
  • Customizable Reports
  • Data Security
  • Lead Scoring
  • Activity Dashboard
  • Alerts/Notifications
  • API
  • Calendar Management
  • Campaign Management
  • Contact Management
  • Customizable Fields
  • Data Import/Export
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Email Templates
  • Forecasting
  • Interaction Tracking
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • Marketing Automation
  • Mobile Access
  • Multi-Channel Communication
  • Quotes/Estimates
  • Referral Tracking
  • Reminders
  • Reporting/Analytics
  • Sales Pipeline Management
  • Sales Reports
  • Segmentation
  • Task Management
  • Territory Management
  • Third-Party Integrations
  • Workflow Management
See All features
Hide CRM Software Features -

Ricochet360

27/37
Show CRM Software Features +
Odoo
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Ricochet360
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Odoo
  • By Odoo
  • Located in United States
  • Founded in 2005
Ricochet360
  • By Ricochet360
  • Located in United States
  • Founded in 2009
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