# Compare Odoo vs Zendesk Suite 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Odoo and Zendesk Suite based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/135618-164283/Odoo-vs-Zendesk --- # Odoo vs Zendesk Suite Features and Cost Comparison Last updated July 9th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Odoo Zendesk Suite2/4 selected [Odoo](https://www.capterra.com/p/135618/Odoo/) [4.2 (1,314)](https://www.capterra.com/p/135618/Odoo/reviews/) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) [## Odoo](https://www.capterra.com/p/135618/Odoo/)[4.2 (1,314)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting Price $31.10/month Value-for-Money 4.1 Functionality 4.2 Ease of Use 4 Customer Service 3.9 Reviews Sentiment Based on [1,314 reviews](#user-reviews) Positive 1,090 Neutral 103 Negative 121 [## Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $115.00/month Value-for-Money 4.2 Functionality 4.4 Ease of Use 4.3 Customer Service 4.3 Reviews Sentiment Based on [4,083 reviews](#user-reviews) Positive 3,648 Neutral 316 Negative 119 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Key features rated by users Features selected based on 17,855 reviews from crm software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 68%Fit Missing features Feature ratings Data Security NA Contact Management 4.1 Lead Management 4.1 Sales Pipeline Management 4.0 Activity Dashboard 4.2 70%Fit Missing features Feature ratings Data Security NA Contact Management 4.4 Lead Management 4.4 Sales Pipeline Management 4.3 Activity Dashboard 4.4 User satisfaction User satisfaction 4.2 User reviews[1,314](https://www.capterra.com/p/135618/Odoo/reviews/) Ease of use 4.0 Functionality 4.2 Value for money 4.1 Customer support 3.9 User satisfaction 4.4 User reviews[4,083](https://www.capterra.com/p/164283/Zendesk/reviews/) Ease of use 4.3 Functionality 4.4 Value for money 4.2 Customer support 4.3 Price starts from Price starts from $31.10Per User, Per Month - Free version - Free trial Price starts from $115Per User, Per Month - Free version - Free trial Best for Best for Odoo is powerful, flexible open-source software designed for everyone, from individuals running a simple blog to large companies managing a full ERP, adaptable to both SMEs and global corporations. Best for Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more. ## User reviews Pros & cons PK Patrick K. Vice President at JPK and Associates, Inc. > "The interconnection between applications is flawless: when a sale is validated, the inventory updates automatically, and the invoice is generated in a single click." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7165878) KC Kenneth C. Vice President > "On Black Friday, when we were doing our first major use of the system during peak season, the cloud synchronization between the e-commerce frontend and the warehouse logistics..." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7164034) Yatra P. Omni Associate > "Many features like customization, tasks tracking, multiple integration and automation are available which saves a lot of time." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7094259) KC Kenneth C. Vice President > "Odoo essentially blocks you from changing the core coding so if your company has a unique or "weird" way of completing processes then you will need to completely change how your..." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7164034) RP Ryan P. Lead Designer > "Instead of piecing together multiple tools, Odoo integrates key business functions in one system which can simplify workflows and reduce tool sprawl." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7104273) HD Hana D. CEO > "My Odoo database — which I paid for and which should have been created under my company’s ownership — was created and controlled entirely under ADG’s ( odoo authorised partner)..." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7044153) MV Maya V. Responsable Territoriale Gironde - Lot et Garonne > "The software has automated all our manual processes from approval processes control, cash management and work status tracking." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7169989) Brian B. President > "Over time, however, the platform became increasingly difficult and expensive to maintain and upgrade due to the amount of customization required for real-world business use." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7148693) FC Fujimory C. Founder > "Odoo is an all-in-one suite of open-source business applications that integrates a vast range of functions from CRM and e-commerce to accounting, inventory, and human resources into..." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6883589) Rick C. Owner President > "I was and still am unsure the best way to operate whether setting it up on our own servers or running it on other servers from people running it as a third party service." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7150042) Manuel G. Manager and Software Architect > "Wonderful ERP, for small and big businesses, great CRM, Sales Management, Invoicing, and a big community around the world." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7108815) VR Verified Reviewer Digital Marketer > "Overall, it does the job for our needs, but the steep learning curve, integration issues, and sync issues have made it hard to have a seamless experience" [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7131350) VT Vibha T. seo > "We especially benefited from the flexibility Odoo gives developers—using it, we’ve even built our own apps like the WooCommerce Connector available on the Prefortune store, which..." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6861666) HD Hana D. CEO > "No one should be in this situation waking up to see that the fully paid subscription account with database and pos completly deleted without prior notice and althoug im the admin of..." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7044153) DG Damian G. CTO > "I like the way have in odoo is one big ecosystem, which helps a lot for my clients to have all services in one place." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7120297) DB Didier B. Product Owner > "Odoo open-source and modular nature brings potential downsides, especially for businesses needing deep customizations, reliable third-party app compatibility, or a system optimized..." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6573737) VR Verified Reviewer Senior Accountant > "ODOO System management make your operation shifts more organized , and reach the KPIs goals by fair allocating humans and time." [See full review](https://www.capterra.com/p/135618/Odoo/#GetApp___7129050) ES Eugene S. Chief Product Officer and Co-Founder > "Also, the tools used for creating your own custom reports are completely frustrating." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7124572) HH Heather H. Marketing and Communications Executive > "All teams work on the same interface, guaranteeing perfect consistency of operational data and optimizing overall business management." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7177279) SB Sander B. CEO > "I told him I wanted the free version to see how I liked the software and then I could move my European susidiary on if it all worked out. Once I clicked the link he gave me I could..." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7007639) KK Karanja K. Managing Partner > "Odoo has modernised how things used to work from the analogue fashion of having to have skills to create Websites to Digitalisation of Web-creation through one touch of a button." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6859100) SD Sushmita D. Executive > "Every meeting and customization session has drained our subscription hours, and we now find ourselves with only 39 out of the original 100 hours remaining—most of which have been..." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6512212) Brian B. President > "For companies willing to heavily invest in development, it can become deeply integrated into operations, inventory, communications, and accounting." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7148693) HH Heather H. Marketing and Communications Executive > "Major version updates regularly bring frustrating technical bugs to customized modules." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7177279) ES Elias S. Marketing Coordinator > "I like that Odoo provides a wide range of modules for CRM, finance, and operations, all integrated into one ecosystem." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7005121) DG Damian G. CTO > "Also customization can get pricey when you need something outside the standard setup." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7120297) NS Novellynn S. Founder > "On top of that, you can create your own apps, integrate your own tools, and truly make the platform work for you and or your clients." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7025446) CW Crispin W. Director of E-Commerce and Digital Strategy > "The user interface can feel a bit confusing sometimes, especially when navigating between different apps." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7172229) GM Gustavo M. Manager > "The fact that everything is integrated into one system – sales, accounting, inventory, and marketing – really helps make workflows smoother and improves overall visibility into..." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6548020) JB Justin B. System Specialist > "no native integration with Wordpress or Webflow making it difficult to track website subscriptions" [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6883702) MW Mohammed W. Adminstraion manager And odoo system admin > "Odoo has been instrumental in streamlining our manufacturing and customer operations, providing flexibility and control over processes like inventory, accounting, and approvals." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6544283) HH Heather H. Marketing and Communications Executive > "Furthermore, subscription costs accelerate quickly as you stack applications and users." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7177279) VR Verified Reviewer Sales Manager > "Very user-friendly, the next-gen of ERPs, cost-effective regarding the development, all-in-one software that automates all business processes like CRM, Purchase, Inventory, Sales,..." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6503028) BT Benjamin T. IT-Systemadministrator > "also some features feel a bit unfinished or need manual adjustments which is annoying sometimes" [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7133468) DA Dan A. Data Scientist > "I liked that Odoo provided interaction between the sales and stock modules. When a sale occurred, a delivery order was created and I was also able to track products from within the..." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6776570) Brian B. President > "Odoo support acknowledged that the mail process was failing/crashing and ultimately escalated the issue because it could not be resolved immediately." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7148693) MW Mohammed W. Adminstraion manager And odoo system admin > "Odoo is the best ERP system, offering unmatched flexibility, seamless integration, and powerful modules that streamline all aspects of business operations." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6544283) ES Eugene S. Chief Product Officer and Co-Founder > "It has stopped the rest of the team from having to utilize hundreds of spreadsheets that I hate." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7124572) DB Didier B. Product Owner > "Its modular approach, open-source nature, user-friendliness, and support make it an attractive choice, particularly for small and mid-sized businesses looking to streamline their..." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6573737) VR Verified Reviewer Digital Marketer > "Not ideal for businesses looking for a simple, seamless integrations and CRM management." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7131350) HH Heather H. Marketing and Communications Executive > "Being able to start with a single module and activate others as the business grows is a true luxury." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7177279) IW Isla W. Senior IT Analyst > "Took a bit to figure out where everything was, and some workflows aren't as intuitive as they could be." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7163317) VnC Verónica C. Partner > "It offers many applications. If you manage to integrate all information inside the platform to run your business, can be quite useful." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7000743) JB Justin B. System Specialist > "Odoo’s numerous technical issues, poor performance, lack of crucial integrations, and slow support have made it a poor choice for our business." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6883702) VR Verified Reviewer CEO > "The overall experience with odoo is great, its opensource and provide all tools that helps the business owner manage their business. but if they update onboarding procedure and UI..." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6458621) HD Hana D. CEO > "Data Ownership Violation: Despite paying for a full-year Odoo subscription, my database was never created under my CompanyID." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7044153) VR Verified Reviewer Digital Marketer > "It can also scale as businesses grow and there is the option to integrate" [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7131350) LD Lisbet D. Manager > "The drag and drop is unfortunately less flexible than I experienced with Elementor (e.g. photos can only be posted as 100%, 50% or 25%.) But with a little creativity and..." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6554597) SbB Sébastien B. Co-founder and manager > "The flexibility, the number of solutions for SMB and the customer service that ALWAYS solved my issues in less than 48 hours." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6541930) BD Brent D. Owner > "The software platform itself may have merit, but the implementation and project management we experienced was unreliable and unprofessional." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7138065) CW Crispin W. Director of E-Commerce and Digital Strategy > "It handles our sales pipeline and invoicing pretty smoothly." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7172229) VR Verified Reviewer Co-Founder > "I still want to use Odoo because the product itself is strong, but the lack of accountability, transparency, and remedy for a paid service I couldn’t use has left a lasting negative..." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7005793) Rick C. Owner President > "There are plenty of features across all business elements to run your entire business off Odoo." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7150042) Brian B. President > "Our biggest issue was billing, support, and operational risk." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7148693) Nataliia T. Buiness Development Manager > "No need to long customizing, which makes it a good deal for small to medium organisations." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7115116) RG Rahma G. mechatronics Engineer > "The only downside I've found with Odoo is the limited variety of design options that include animations and dynamic elements." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6439524) Alaa J. General Manager > "Odoo keeps up with market trends and requirements by offering regular and consistent updates that ensure compatibility with evolving business needs." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6617410) VR Verified Reviewer Director > "The software is difficult to work out and use, documentation is poor..." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7092335) JB Justin B. System Specialist > "the only good thing about Odoo is it has a lot of modules even for employees appraisal and recruitment." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6883702) SD Sushmita D. Executive > "However, we were shocked to discover later that this substantial amount was only for training and not the full suite of services as promised. Since January 13, 2024, we have yet to..." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6512212) NS Novellynn S. Founder > "One icon, one login, everything right there. And the support team is solid; they reach out and help you stay aligned so your business flows effortlessly." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7025446) AA April A. President > "I contacted customer support to help me connect my banking account to the application, and it took them three weeks to respond, and their answer didn’t fix it." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6426885) BK Blerta K. Language Instructor > "Odoo includes all that and the price-value ratio is reasonable when it comes to a small business." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7137257) HM Henrique M. business and sales director > "whatsapp app is too basic and missing features such as loading a video in the social media managment tool." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6550872) JF Joe F. Associate Professor of Law > "Odoo has helped us to bring together and unify our students data under one central place making it easy to access them whenever we need to." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6754768) VR Verified Reviewer Dropshipper > "Some advanced options are not very clear and sometimes the system feels a bit slow." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7067764) PK Patrick K. Vice President at JPK and Associates, Inc. > "The modern interface makes navigation pleasant for my entire team." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7165878) JZ Jon Z. Owner > "Yet, when our BSA didn't show up one week and we had to email (there is no way to call your BSA) to find out via auto-reply that he was out of the office, well...there was no..." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6477466) EO Elias O. Data Engineer > "The vast amount of customization options, particularly in the open source version. While not everything is quite as straightforward, the ability to program things yourself makes it..." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6613761) ES Elias S. Marketing Coordinator > "Some modules lack depth compared to specialized tools, and setup can be tricky without technical knowledge." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7005121) JF Joe F. Associate Professor of Law > "It offers quality task automations that has allowed us to streamline our routine tasks by automating them." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6754768) AE Amany E. Infrastructure Manager > "Time spent was not aligned with the invoices, so billing for hourly services as straightforward as expected and required corrections." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6775580) VT Vibha T. seo > "The modular approach makes it easy to implement what you need, from CRM and inventory to accounting and eCommerce." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6861666) AB Aaron B. President > "I hate that I am forced to doing a purchase order, then receive and order and then a vendor bill and then a vendor payment." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6561207) AM Alfonso M. CEO > "I have been in the IT industry for over 40 years and have had manage and deploy instances of SAP and Oracle among a few and have find Odoo so far exceeds them by a great marging in..." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6622811) BD Brent D. Owner > "For a small business, this kind of prolonged uncertainty is not just frustrating — it's damaging." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7138065) SK Steef K. Accountant > "The cooperation with Loic boosted my skills of Odoo system and immedialtely gave me the right benefits for quality and scaleability." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6436436) KS Kamal S. Financial Controller > "some report like gain/loss on foreign currency, i see duplication of entries after posting under "management>unrealised currency gain/loss"" [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6485582) EA Ezalldeen A. Programmer, application auditor, and accountant > "It also allows users to install the appropriate sections according to their choice and also provides integration with various systems" [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6521171) LM Latrice M. Ceo > "They’re just there for show I was charged for a second month when I didn’t even access our program ever since they sent me the message saying that there was nothing wrong with it,..." [See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6717754) [View Reviews](https://www.capterra.com/p/135618/Odoo/reviews/) Jane F. Personal Lines Executive > "It streamlines customer support, keeps tickets and communications organized, and helps provide fast, consistent, and professional service." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7117287) CB Christine B. Pilates transformation expert > "Major issues with spam and junk email not being filtered out, while real customer emails get lost in the mix." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7129559) CB Christine B. Pilates transformation expert > "It’s a centralized platform that can manage almost all customer interactions - chat, help desk, email and order management." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7129559) LZ Liron Z. Software engineer manager > "As a company with vendors providing data to my company, from time to time we had issues with the data providing platform, in order to have a documented incident..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6495406) Abhishek R. Project Analyst > "Along with powerful ticketing system that centralizes customer requests, supports customizable fields, and tracks history for personalized support." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6871343) SL Sapph L. Communications specialist > "Right now, it seems the only way is to set the 'hours since' to the shortest possible time (1 hour), add a test condition that only you will trigger, and create a..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6516134) PT Pablo T. CX Consultant > "This is a platform that will help in a easy-to-use way to provide the best customer support that you can provide, considering omnichannel features and an..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7063564) YK Yevgeniy K. Data Analyst > "However, we have not used your service for the past 3-4 months, and a check of our user logs will show that no one from our team has logged into the platform..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6584092) PK Phillip K. IT Support Officer > "I adored Zendesk intelligent ticket selection with automated assignment by skill set and by workload so my team never missed serious problems and the response time..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6857494) PK Phillip K. IT Support Officer > "The user roles and permissions felt too restrictive, and that adding new agent groups necessitated using multiple separate admin panels." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6857494) SK Sarah K. People Ops Manager > "Zendesk has been a great first ticketing system for our company, and allowing multiple users to act as agents ensures that there is not a blocker/single source of..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6852820) VR Verified Reviewer Systems Administrator > "Tickets can sometimes get stuck in "Suspended" which requires you to add the user who sent the ticket within the suite itself." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7062832) CB Cynthia B. Manager of Registration Services > "Coming from the agony of replying to each individual client via Gmail and not being able to compare responses or easily locate past interactions to everything and..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6854934) ML Mikes L. IT Manager > "Zendesk Suite costs are every day increasing, a challenge to small enterprises" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7079768) Abhishek R. Project Analyst > "Its multichannel support, centralization of customer interactions, and strong automation and analytics has always helped my business run smoother." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6871343) HC Heather C. Marketing Manager > "Zendesk limits the number of steps you can use in each product's chatbot, and will not let you purchase additional steps, which is a bit frustrating." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6564092) Ifra S. Zendesk Developer > "Zendesk Suite offers strong value for money considering the wide range of features included - ticketing, automation, analytics, and omnichannel support." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064914) VR Verified Reviewer IT Admin > "While easy to use for customers, some of the backend framework is a little hard to understand for less tech-savvy co-workers." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7096715) CB Cynthia B. Manager of Registration Services > "Managing emails as tickets and having every readily accessible for teams to review interactions that support the quality of everyone’s service is invaluable." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6854934) AH Ashli H. Client Solutions Navigator > "Refresh rate can be slow, reloads often & can allow more than one user to work on the same ticket causing issues" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6484551) Richard B. Managing Director > "Helps us keep customer support issues organised and provides a means to publish our help documentation." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7175822) LZ Liron Z. Software engineer manager > "The UI looks a bit old, I didn't find it to be easy to integrate with the system I own as a 3rd party user (I was working in a company as a manager with vendors..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6495406) GC Graziana C. Customer Operations Lead > "Zendesk is powered to bring all the customer support solutions together, with an organized interface" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7077793) GY Greg Y. Head of Customer Experience > "There are certain areas which we would prefer to customise wordings / status' that are cumbersome but unable to change which can impact our usage." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6643504) VR Verified Reviewer Digital asset manager > "I liked that I was able to directly reach out to customer support in a variety of fields, or where this type of support was offered, and that the app/service..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6820510) MJ Melanie J. HR Manager > "The latest updates with reporting are difficult to navigate and removed helpful features." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064137) MW Mauricio W. Senior Sales Executive at WhiteWater, Inc. > "Zendesk makes it easy to efficiently centralize customer support and track conversations across multiple channels." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7085661) Abhishek R. Project Analyst > "Also it has a steep learning curve making it a little difficult for new or smaller teams to understand and utilize the tool." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6871343) HT Haruki T. Sr. ADR > "The integration with our CRM allows me to track my interactions and access existing data of the prospect & their company in one place." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6662228) Abhishek R. Project Analyst > "Interoperability between some modules might be an issue at the beginning of usage period as well." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6871343) JET Jan Ericka T. Customer Service Representative > "The platform offers a comprehensive solution for customer support, seamlessly integrating various tools to streamline processes and enhance the overall efficiency..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6495494) JC Jaya C. System Engineer > "In a few cases, tickets didn’t get routed correctly per priority rules slowing down response times when the team was really busy." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6824508) MB Malkiel B. Customer Service Supervisor > "The ticketing system, filtering tickets, and how you are able to asign tickets in the system, it was very good to manage customer service for online stores,..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6641518) ST Sebuliba T. Customer Success Manager > "You need to have the budget for this tool if you are planning to use the most professional features and hence would not be a good fit for SMEs and startups to use..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6459568) DL David L. Head of Sales > "The all-in-one platform integrates ticketing, chat, email, and social media seamlessly, enhancing team productivity." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6729203) Kalina B. Freelance and Human resources > "The only disadvantage I see with Zendesk Suite is that userw with a lower pricing plan have a lot more limitations of features available." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6516436) JI Jahidul I. Finance > "It integrates multiple customer service channels like email, chat, social media, and phone into a single platform, providing a seamless customer support experience." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6528392) MB Matthew B. Operations Director > "The pricing structure can also become expensive as you scale, especially if you need premium features." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064363) SC Stefano C. Marketing manager > "It helped us a lot for providing a good and fast customer service over various channels. Despite a few drawbacks in customization options, this suite represents..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6571701) SC Sean C. Marketer > "It can be expensive for a small business, and ironically, their own customer service is not always available." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7046146) TG Tushar G. Cloud Engineer > "Zendesk Suite makes it easy to manage customer conversations from different channels in one place." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7170088) HN Harshad N. Technical Support Expert > "Interface is very slow if the laptop gets disconnected from the company VPN and directly connects to the internet." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6703848) SK Simranjit K. Admin > "It does work as intended and provides day to day help to manage IT operations and helps to manage tickets in efficient manner" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7030541) MY Melony Y. Senior Director of Consumer Support > "Very often, they don't ask clarifying questions and provide a link to an irrelevant article." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7063750) SC Stefano C. Marketing manager > "It brings together all support channels like as email, chat, social media, etc. into one platform, which makes easier the support service." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6571701) KY Katie Y. Head of Customer Success > "They do not notify you in any way if your messages can't be delivered (bounces, etc)" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6723863) TG Tushar G. Cloud Engineer > "The interface is straightforward, and the ticketing system helps keep requests organized." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7170088) MG Mayra G. Warehouse Manager > "I experienced that the analysis gets slowed due due to reporting lag since large volume are being handled." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6816940) AR Anugrah R. Teammate > "The platform helps to expedite customer support procedures by providing strong automation features and configurable workflows." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6382958) Richard B. Managing Director > "Unfortunately, moving away from it is far from simple - we are locked in." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7175822) SL Sapph L. Communications specialist > "The reporting features are quite robust, so your team can understand the top issues customers are experiencing, the average first reply time and a lot more." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6516134) NF Niall F. Head of Design > "I thought the user interface was rather confusing, and the lack of multiple templates on the cheapest tier wasn't great." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6499680) DL David L. Head of Sales > "Zendesk Suite has significantly improved our customer support operations at CheckYeti, making it easier to manage and resolve customer issues." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6729203) Andrew K. Chief Executive Officer > "Depending on your need and desired use of the platform, Zendesk Suite comes at a fair expensive price. If you're looking for basic support ticket management and..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6012376) AI Alukut I. IT Support Specialist > "The affordability of Zendesk and the startup program of using the solution completely free for the first six months is the best experience and reliable customer..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6444329) DM Dana M. Fulfillment Manager > "This can be very time consuming when notifying a group of customers." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7027983) AR Anugrah R. Teammate > "This has made it easier for data to move between systems and made sure that consumer information is constantly available, resulting in a more streamlined workflow." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6382958) MY Melony Y. Senior Director of Consumer Support > "As the leader of my support team, I would never pay for AI tools that provided this level of support." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7063750) KM Kauser M. Manager > "Its administrative features are unparalleled, and the option to integrate an internal knowledge base benefits both our agents and our clients." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6390588) PB Paige B. Business support management > "Nothing stands out in terms of not liking the service, just maybe having the option for more customer support agents to login" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6489586) MB Malkiel B. Customer Service Supervisor > "What I liked the most about Zendesk is all the features it contains to manage customer service and technical support, it is really a complete software and..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6641518) PS Pamela S. Agent > "At this moment, I would say the biggest con that happens rarely but can happen if you do not have a potent internet connection: if the ticket is not assigned then..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6175439) Ifra S. Zendesk Developer > "It helps align sales and support teams by providing context around customer interactions." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064914) AC Alliant C. Support Manager > "Sometimes it’s not easy to see at a glance the number of open tickets that each agent is dealing with." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6829250) JJ Jobin J. Senior Platform Engineer > "The reporting tools are useful for tracking team performance and monitoring overall efficiency." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064183) VR Verified Reviewer SDR > "I dislike that it doesn’t give you notifications when you’re not on the page" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6504459) GC Graziana C. Customer Operations Lead > "The ticketing system is brilliant, with robust prioritization capabilities" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7077793) MD Michelle D. Academic Experience > "The options for smaller teams are not great in terms of features/ pricing." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6848056) TK Tim K. Chief of Staff > "The personalized macros really increase Agent productivity too." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7075562) HN Harshad N. Technical Support Expert > "Chat on Zendesk by using a mobile is not very appropriate and recommended." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6703848) AG Angela G. Customer support > "Easy to follow to meet customer needs, answer calls, or send emails to meet company needs and delegted tasks." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7119011) DT Daniel T. IT Engineer > "The reporting leaves alot to be desired. As you move through the tiers it can become pricey." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6773173) LS Leonardo S. Support Analyst > "Excellent customer support platform, making it easy to centralize service channels (such as email, WhatsApp, Instagram DM)." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7070758) AL Antony L. Ecommerce Manager > "Poor support and lack of customisation/feedback channels." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6689981) VS Vibhore S. Logistics Lead > "Overall, nice experience, great bundled comprehensive software for everything in one place like email and voice chat" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7128329) KH Krystle H. Accounts Receivable Specialist > "It can be expensive for smaller companies, it is also hard to set up (per our IT dept)" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6564217) AA Ali A. System Administrator > "Its robust automation features help streamline workflows, reducing manual tasks and improving efficiency." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6502942) JA Jess A. Zendesk Assistant > "However, it might feel overwhelming for beginners and costly for smaller teams." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6511711) TG Tim G. Customer Service Executive > "Customers now receive faster, more consistent responses, and we can quickly catch repeat issues and improve our product listings or FAQs." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6840216) EA Emma A. Customer operations manager > "I might just not see how to do it, but I can't add a secondary contact to my replies." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6497471) [View Reviews](https://www.capterra.com/p/164283/Zendesk/reviews/) ## User interface 4.20 (1,314) 4.41 (4,083) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important AI Copilot 150 Important Alerts/Notifications 120 Important Odoo Top features 34/40 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Calendar Management - Campaign Management - Contact Management - Customer Journey Mapping - Customizable Fields - Customizable Reports - Data Import/Export - Data Security - Document Storage - Drag & Drop - Email Management - Email Marketing - Email Templates - Forecasting - Generative AI - Interaction Tracking - Lead Capture - Lead Generation - Lead Management - Lead Qualification - Lead Scoring - Marketing Automation - Mobile Access - Multi-Channel Communication - Predictive Analytics - Quotes/Estimates - Referral Tracking - Reminders - Reporting/Analytics - Sales Pipeline Management - Sales Reports - Segmentation - Task Management - Territory Management - Third-Party Integrations - Workflow Management [See all features](https://www.capterra.com/p/135618/Odoo/#features) Zendesk Suite 23/40 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Calendar Management - Campaign Management - Contact Management - Customer Journey Mapping - Customizable Fields - Customizable Reports - Data Import/Export - Data Security - Document Storage - Drag & Drop - Email Management - Email Marketing - Email Templates - Forecasting - Generative AI - Interaction Tracking - Lead Capture - Lead Generation - Lead Management - Lead Qualification - Lead Scoring - Marketing Automation - Mobile Access - Multi-Channel Communication - Predictive Analytics - Quotes/Estimates - Referral Tracking - Reminders - Reporting/Analytics - Sales Pipeline Management - Sales Reports - Segmentation - Task Management - Territory Management - Third-Party Integrations - Workflow Management [See all features](https://www.capterra.com/p/164283/Zendesk/#features) ### Recognition No recognitions have been awarded to Odoo Zendesk Suite is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support Odoo Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Zendesk Suite Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Odoo - By Odoo - Located in United States - Founded in 2005 Zendesk Suite - By Zendesk - Located in United States - Founded in 2007 ## Popular Comparisons [Odoo](https://www.capterra.com/p/135618/Odoo/) [4.20 (1,314)](https://www.capterra.com/p/135618/Odoo/reviews/) vs [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[4.34 (8,475)](https://www.capterra.com/p/190778/QuickBooks-Online/reviews/) $31.1/month Price $38/month 4.2 Features 4.3 4.0 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/135618-190778/Odoo-vs-QuickBooks-Online) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,790)](https://www.capterra.com/p/61368/Salesforce/reviews/) $115/month Price $25/month 4.4 Features 4.4 4.3 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-164283/Salesforce-vs-Zendesk) [Odoo](https://www.capterra.com/p/135618/Odoo/) [4.20 (1,314)](https://www.capterra.com/p/135618/Odoo/reviews/) vs [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[4.51 (20,659)](https://www.capterra.com/p/174984/QuickBooks-Enterprise/reviews/) $31.1/month Price $2210/year 4.2 Features 4.4 4.0 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/135618-174984/Odoo-vs-QuickBooks-Enterprise) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $115/month Price $15/month 4.4 Features 4.6 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-164283/LiveAgent-vs-Zendesk) [Odoo](https://www.capterra.com/p/135618/Odoo/) [4.20 (1,314)](https://www.capterra.com/p/135618/Odoo/reviews/) vs [NetSuite](https://www.capterra.com/p/135757/NetSuite/)[4.23 (2,052)](https://www.capterra.com/p/135757/NetSuite/reviews/) $31.1/month Price Contact vendor for pricing 4.2 Features 4.2 4.0 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/135618-135757/Odoo-vs-NetSuite) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) $115/month Price $25/month 4.4 Features 4.5 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-164283/LiveChat-vs-Zendesk) [Odoo](https://www.capterra.com/p/135618/Odoo/) [4.20 (1,314)](https://www.capterra.com/p/135618/Odoo/reviews/) vs [Xero](https://www.capterra.com/p/120109/Xero/)[4.40 (3,307)](https://www.capterra.com/p/120109/Xero/reviews/) $31.1/month Price $25/month 4.2 Features 4.3 4.0 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/120109-135618/Xero-vs-Odoo) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $115/month Price $19/month 4.4 Features 4.3 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-164283/Freshdesk-vs-Zendesk) [Odoo](https://www.capterra.com/p/135618/Odoo/) [4.20 (1,314)](https://www.capterra.com/p/135618/Odoo/reviews/) vs [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[4.37 (2,564)](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/reviews/) $31.1/month Price $1922/year 4.2 Features 4.3 4.0 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/135618-212058/Odoo-vs-QuickBooks-Desktop-Pro) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) $115/month Price R$35/month 4.4 Features 4.7 4.3 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/164283-202528/Zendesk-vs-Milvus) [Odoo](https://www.capterra.com/p/135618/Odoo/) [4.20 (1,314)](https://www.capterra.com/p/135618/Odoo/reviews/) vs [Sage Intacct](https://www.capterra.com/p/76/Intacct/)[4.28 (711)](https://www.capterra.com/p/76/Intacct/reviews/) $31.1/month Price Contact vendor for pricing 4.2 Features 4.2 4.0 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/76-135618/Intacct-vs-Odoo) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) $115/month Price $0/month 4.4 Features 4.6 4.3 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144040-164283/Tidio-Chat-vs-Zendesk)