# Compare Odoo  vs Act! 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Odoo  and Act! based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/135618-175860/Odoo-vs-Act

---

# Odoo vs Act! Features and Cost Comparison

Last updated March 19th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Odoo Act!2/4 selected

[Odoo](https://www.capterra.com/p/135618/Odoo/) [4.2 (1,291)](https://www.capterra.com/p/135618/Odoo/reviews/)

[Act!](https://www.capterra.com/p/175860/Act/)[3.9 (853)](https://www.capterra.com/p/175860/Act/reviews/)

[## Odoo](https://www.capterra.com/p/135618/Odoo/)[4.2 (1,291)](https://www.capterra.com/p/135618/Odoo/reviews/)

Starting Price

$31.10/month

Value-for-Money

4.1

Functionality

4.2

Ease of Use

4

Customer Service

3.9

Reviews Sentiment

Based on [1,291 reviews](#user-reviews)

Positive

1,075

Neutral

100

Negative

116

[## Act!](https://www.capterra.com/p/175860/Act/)[3.9 (853)](https://www.capterra.com/p/175860/Act/reviews/)

Starting Price

$30.00/month

Value-for-Money

3.8

Functionality

3.9

Ease of Use

3.9

Customer Service

3.6

Reviews Sentiment

Based on [853 reviews](#user-reviews)

Positive

602

Neutral

100

Negative

151

## Summary

* * *

Key features rated by users

Features selected based on 17,267 reviews from crm software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

69%Fit

Missing features

Feature ratings

Data Security

NA

Contact Management

4.1

Lead Management

4.1

Sales Pipeline Management

4.0

Activity Dashboard

4.3

78%Fit

High performer

Feature ratings

Data Security

4.7

Contact Management

4.4

Lead Management

3.9

Sales Pipeline Management

3.9

Activity Dashboard

4.4

User satisfaction

User satisfaction

4.2

User reviews[1,291](https://www.capterra.com/p/135618/Odoo/reviews/)

Ease of use

4.0

Functionality

4.2

Value for money

4.1

Customer support

3.9

User satisfaction

3.9

User reviews[853](https://www.capterra.com/p/175860/Act/reviews/)

Ease of use

3.9

Functionality

3.9

Value for money

3.8

Customer support

3.6

Price starts from

Price starts from

$31.10Per User, Per Month

-   Free version
-   Free trial

Price starts from

$30Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Odoo is powerful, flexible open-source software designed for everyone, from individuals running a simple blog to large companies managing a full ERP, adaptable to both SMEs and global corporations.

Best for

Act! Advantage is a front-office CRM solution that unites sales, marketing, and customer management in one affordable platform to help you stay organized, and turn relationships into results.

## User reviews

Pros & cons

Yatra P.

Omni Associate

> "Many features like customization, tasks tracking, multiple integration and automation are available which saves a lot of time."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7094259)

HD

Hana D.

CEO

> "My Odoo database — which I paid for and which should have been created under my company’s ownership — was created and controlled entirely under ADG’s ( odoo authorised partner) internal..."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7044153)

RP

Ryan P.

Lead Designer

> "Instead of piecing together multiple tools, Odoo integrates key business functions in one system which can simplify workflows and reduce tool sprawl."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7104273)

HD

Hana D.

CEO

> "No one should be in this situation waking up to see that the fully paid subscription account with database and pos completly deleted without prior notice and althoug im the admin of the..."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7044153)

NS

Novellynn S.

Founder

> "On top of that, you can create your own apps, integrate your own tools, and truly make the platform work for you and or your clients."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7025446)

HD

Hana D.

CEO

> "Data Ownership Violation: Despite paying for a full-year Odoo subscription, my database was never created under my CompanyID."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7044153)

FC

Fujimory C.

Founder

> "Odoo is an all-in-one suite of open-source business applications that integrates a vast range of functions from CRM and e-commerce to accounting, inventory, and human resources into a..."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6883589)

DB

Didier B.

Product Owner

> "Odoo open-source and modular nature brings potential downsides, especially for businesses needing deep customizations, reliable third-party app compatibility, or a system optimized for..."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6573737)

Manuel G.

Manager and Software Architect

> "Wonderful ERP, for small and big businesses, great CRM, Sales Management, Invoicing, and a big community around the world."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7108815)

SB

Sander B.

CEO

> "I told him I wanted the free version to see how I liked the software and then I could move my European susidiary on if it all worked out. Once I clicked the link he gave me I could not..."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7007639)

DA

Dan A.

Data Scientist

> "I liked that Odoo provided interaction between the sales and stock modules. When a sale occurred, a delivery order was created and I was also able to track products from within the..."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6776570)

SD

Sushmita D.

Executive

> "Every meeting and customization session has drained our subscription hours, and we now find ourselves with only 39 out of the original 100 hours remaining—most of which have been wasted..."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6512212)

VT

Vibha T.

seo

> "We especially benefited from the flexibility Odoo gives developers—using it, we’ve even built our own apps like the WooCommerce Connector available on the Prefortune store, which..."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6861666)

VR

Verified Reviewer

Dropshipper

> "Some advanced options are not very clear and sometimes the system feels a bit slow."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7067764)

DG

Damian G.

CTO

> "I like the way have in odoo is one big ecosystem, which helps a lot for my clients to have all services in one place."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7120297)

DG

Damian G.

CTO

> "Also customization can get pricey when you need something outside the standard setup."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7120297)

KK

Karanja K.

Managing Partner

> "Odoo has modernised how things used to work from the analogue fashion of having to have skills to create Websites to Digitalisation of Web-creation through one touch of a button."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6859100)

AE

Amany E.

Infrastructure Manager

> "Time spent was not aligned with the invoices, so billing for hourly services as straightforward as expected and required corrections."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6775580)

ES

Elias S.

Marketing Coordinator

> "I like that Odoo provides a wide range of modules for CRM, finance, and operations, all integrated into one ecosystem."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7005121)

JB

Justin B.

System Specialist

> "no native integration with Wordpress or Webflow making it difficult to track website subscriptions"

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6883702)

NS

Novellynn S.

Founder

> "One icon, one login, everything right there. And the support team is solid; they reach out and help you stay aligned so your business flows effortlessly."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7025446)

VR

Verified Reviewer

Customer Service and Social Media Manager

> "The only problem i see is that the database is inaccessible while offline, so if you don't have internet connection, you won't be able to get to access the contact info of the person you..."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6275857)

GM

Gustavo M.

Manager

> "The fact that everything is integrated into one system – sales, accounting, inventory, and marketing – really helps make workflows smoother and improves overall visibility into operations."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6548020)

YB

Yusuf B.

Systems Engineer

> "I experienced some lag in the backorders and live status when managing multiple SKUs in large or small quantities."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6775578)

MW

Mohammed W.

Adminstraion manager And odoo system admin

> "Odoo has been instrumental in streamlining our manufacturing and customer operations, providing flexibility and control over processes like inventory, accounting, and approvals."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6544283)

JB

Justin B.

System Specialist

> "Odoo’s numerous technical issues, poor performance, lack of crucial integrations, and slow support have made it a poor choice for our business."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6883702)

VR

Verified Reviewer

Sales Manager

> "Very user-friendly, the next-gen of ERPs, cost-effective regarding the development, all-in-one software that automates all business processes like CRM, Purchase, Inventory, Sales,..."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6503028)

LD

Lisbet D.

Manager

> "The drag and drop is unfortunately less flexible than I experienced with Elementor (e.g. photos can only be posted as 100%, 50% or 25%.) But with a little creativity and adaptability, I..."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6554597)

MW

Mohammed W.

Adminstraion manager And odoo system admin

> "Odoo is the best ERP system, offering unmatched flexibility, seamless integration, and powerful modules that streamline all aspects of business operations."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6544283)

JK

Jon K.

Managing Director

> "Buyer beware!! If this is how they treat potential customers who give real feedback, hate to see what they do with paid customers who will have a hard time switching out once they've..."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6840775)

DB

Didier B.

Product Owner

> "Its modular approach, open-source nature, user-friendliness, and support make it an attractive choice, particularly for small and mid-sized businesses looking to streamline their..."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6573737)

VR

Verified Reviewer

Co-Founder

> "I still want to use Odoo because the product itself is strong, but the lack of accountability, transparency, and remedy for a paid service I couldn’t use has left a lasting negative..."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7005793)

VnC

Verónica C.

Partner

> "It offers many applications. If you manage to integrate all information inside the platform to run your business, can be quite useful."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7000743)

RG

Rahma G.

mechatronics Engineer

> "The only downside I've found with Odoo is the limited variety of design options that include animations and dynamic elements."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6439524)

VR

Verified Reviewer

CEO

> "The overall experience with odoo is great, its opensource and provide all tools that helps the business owner manage their business. but if they update onboarding procedure and UI its..."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6458621)

VR

Verified Reviewer

Director

> "The software is difficult to work out and use, documentation is poor..."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7092335)

DW

Deepak W.

Production

> "We are using apps on smart phones, PCs, and tablets for communication, notifications, alerts, and reports."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6354156)

SD

Sushmita D.

Executive

> "However, we were shocked to discover later that this substantial amount was only for training and not the full suite of services as promised. Since January 13, 2024, we have yet to fully..."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6512212)

SbB

Sébastien B.

Co-founder and manager

> "The flexibility, the number of solutions for SMB and the customer service that ALWAYS solved my issues in less than 48 hours."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6541930)

AA

April A.

President

> "I contacted customer support to help me connect my banking account to the application, and it took them three weeks to respond, and their answer didn’t fix it."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6426885)

Nataliia T.

Buiness Development Manager

> "No need to long customizing, which makes it a good deal for small to medium organisations."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7115116)

HM

Henrique M.

business and sales director

> "whatsapp app is too basic and missing features such as loading a video in the social media managment tool."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6550872)

Alaa J.

General Manager

> "Odoo keeps up with market trends and requirements by offering regular and consistent updates that ensure compatibility with evolving business needs."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6617410)

JZ

Jon Z.

Owner

> "Yet, when our BSA didn't show up one week and we had to email (there is no way to call your BSA) to find out via auto-reply that he was out of the office, well...there was no offsetting..."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6477466)

JB

Justin B.

System Specialist

> "the only good thing about Odoo is it has a lot of modules even for employees appraisal and recruitment."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6883702)

ES

Elias S.

Marketing Coordinator

> "Some modules lack depth compared to specialized tools, and setup can be tricky without technical knowledge."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7005121)

TF

Todd F.

President

> "We also liked that Odoo could keep our inventory in sync with all of our selling platforms, such as Amazon, eBay and WooCommerce. "

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6372967)

AB

Aaron B.

President

> "I hate that I am forced to doing a purchase order, then receive and order and then a vendor bill and then a vendor payment."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6561207)

JF

Joe F.

Associate Professor of Law

> "Odoo has helped us to bring together and unify our students data under one central place making it easy to access them whenever we need to."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6754768)

KS

Kamal S.

Financial Controller

> "some report like gain/loss on foreign currency, i see duplication of entries after posting under "management>unrealised currency gain/loss""

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6485582)

ANDREY V.

CEO

> "Customer support is very helpful and willing to assist in set up, going as far as being hands on and fixing issues themselves."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7031136)

LM

Latrice M.

Ceo

> "They’re just there for show I was charged for a second month when I didn’t even access our program ever since they sent me the message saying that there was nothing wrong with it, but if..."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6717754)

EO

Elias O.

Data Engineer

> "The vast amount of customization options, particularly in the open source version. While not everything is quite as straightforward, the ability to program things yourself makes it so..."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6613761)

MD

Michael D.

Chief Marketing Officer

> "I was not expecting changing the date format settings or removing the "proforma" part of the invoice titles to require so many steps."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6381798)

JF

Joe F.

Associate Professor of Law

> "It offers quality task automations that has allowed us to streamline our routine tasks by automating them."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6754768)

FT

Federico T.

Development manager

> "The membership app is still too lacking in functionality and possibilities, which would be very useful for extending the use of Odoo as a service in the Non-Profit sector"

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6540166)

VT

Vibha T.

seo

> "The modular approach makes it easy to implement what you need, from CRM and inventory to accounting and eCommerce."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6861666)

DB

Davis B.

Supply Chain Coordinator

> "There are some functions inside Developer Mode that are not able to be bulk deleted when deactivating Developer Mode."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6562234)

AM

Alfonso M.

CEO

> "I have been in the IT industry for over 40 years and have had manage and deploy instances of SAP and Oracle among a few and have find Odoo so far exceeds them by a great marging in..."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6622811)

BM

Brittney M.

Cleaner

> "It’s a useless product for me and my needs and they refuse to refund me so I can switch to something else."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6795459)

SK

Steef K.

Accountant

> "The cooperation with Loic boosted my skills of Odoo system and immedialtely gave me the right benefits for quality and scaleability."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6436436)

RD

Ray D.

Director

> "Trying to import products with variations is a nightmare...even when Odoo do the import themselves the final outcome is nothing but a mess of mis matched data."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6749691)

EA

Ezalldeen A.

Programmer, application auditor, and accountant

> "It also allows users to install the appropriate sections according to their choice and also provides integration with various systems"

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6521171)

EM

Erica M.

Owner

> "All I needed was a simple point of sale and inventory system, and Odoo oversold and dramatically underdelivered."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6465654)

ES

Erik S.

CEO

> "Odoo is very simple to set up, use and manage warehouse orders and inventory items at many different warehouse locations."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6863959)

SM

Simonique M.

Tutor

> "After I worked long hours on creating the perfect website, my free trial ended and I had no way of getting back into my original database."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6677835)

NS

Novellynn S.

Founder

> "It’s really flexible and lets you organize things exactly how you want."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7025446)

KK

Kudzai K.

InfoSec Consultant

> "You need to test third-party apps yourself which you might not have the time for and can break current functionality."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6592626)

Nishant T.

Sr analyst

> "Overall, Odoo offers flexible, modular ERP solution with strong integration and scalability."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6826420)

MEC

Mario Enrique C.

Brand Manager

> "We’re concerned about being billed for time spent resolving issues that aren’t our fault, such as bugs or errors within Odoo itself."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6439394)

VR

Verified Reviewer

Dropshipper

> "It is easy to see all important data and follow each customer from first contact to payment."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7067764)

LM

Latrice M.

Ceo

> "They said it wasn’t in their job description to assist you in learning their platform when I came to the person that is handling my account he kept saying I’m not gonna do it for you, but..."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6717754)

GE

Greg E.

President

> "Complete albeit light solution that can support multiple small to medium sized businesses....the alternative to massive tech companies (MS, Oracle, SAP)"

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6443013)

AA

April A.

President

> "I paid for a two-hour support session with my rep, and during the call, he had to look up or ask somebody else for the answers to my questions on how to do something."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6426885)

KM

Kur M.

Senior ICT Officer

> "Its Enterprise Resource Planning \[ERP\] Software that offers a suite of business applications for all businesses which includes the following:"

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6465305)

JZ

Jon Z.

Owner

> "For instance, we were charged for cancelling a weekly meeting that wasn't confirmed since I was literally in a foreign jungle with very spotty internet. "

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6477466)

SS

Shakira S.

Owner and maker

> "It is an easy to use application, though i only used it for inventory there is a lot more you can do with it."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___7022575)

KS

Kamal S.

Financial Controller

> "satisfactory, 20% disappointment as not able to generate Official receipt, payment voucher and journal voucher"

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6485582)

GM

Gustavo M.

Manager

> "The ability to customize and tailor applications to my business’s specific needs has been a huge plus."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6548020)

EM

Erica M.

Owner

> "I would send error codes to their tech team, and every single time, the tech team said they couldn't do anything with the error code."

[See full review](https://www.capterra.com/p/135618/Odoo/#Capterra___6465654)

[View Reviews](https://www.capterra.com/p/135618/Odoo/reviews/)

JS

Jack S.

Owner

> "Full data management / CRM making it easy to systematically process the collection, storing, updating and..."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7054063)

BC

Brian C.

Director

> "By tying our database to online forms, we increase the risk of bad info overwriting good data."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7118161)

JW

Janet W.

President

> "What I like best is the fact that I can find ANYTHING in my database in seconds - before someone finishes..."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7114606)

SM

Scott M.

Managing Director

> "It not always accessible and sometimes locks us out for no reason so needs a customer service call."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7068325)

RT

Ron T.

Owner

> "I need to use my CRM even when I do not have acces to internet, and ACT is the only company I know of that..."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7051782)

DB

Danny B.

Recruiter

> "It has been one problem after another including an update that changed all the search functions without..."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6837404)

BN

BRAD N.

SALES ENGINEER

> "This new form of note taking tool has helped to keep me on track with all of my customers."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7081335)

VR

Verified Reviewer

Regional Sales Manager

> "Slow operating and outdated, needs to be updated to join the 21st century."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7110141)

KW

Kevin W.

Manager

> "I like the software's ability to track my emails to clients for future reference."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7079631)

JR

James R.

President

> "I have trouble if I have to move fields around."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7088048)

KW

Kevin W.

Manager

> "In my business, tracking calls and setting meetings is very important."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7079631)

SS

Shawna S.

Senior Manager Marketing and Business Development

> "It can sometimes be a little buggy, especially at the company level and the marketing automation."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6771216)

RW

Robert W.

Owner

> "Additional features that support my marketing efforts and the improved Outlook integration are real time..."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6856052)

JR

James R.

Business owner

> "Until two weeks ago there were 45 items on the list as well as screen grabs showing the error messages and..."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6451770)

MF

Myles F.

Applications Engineer

> "I had to make some major changes (users and setup), and my Customer Service Rep was fantastic. Once he..."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7118197)

TF

Thom F.

Owner

> "I wish they had longer hours or 24/7 because of my schedule I work with people all over the world and..."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6629605)

JL

Jeffrey L.

FA

> "The product provides an excellent way to maintain a list of contacts."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7082918)

JM

Janet M.

Real Estate Broker

> "As a result, I often have to end the call and try again until I reach someone who can help."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7002106)

SB

Shonna B.

Office administrator

> "I have used ACT for over 10+ years and the upgrade is a huge difference from the old 16 version."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7090828)

JH

John H.

Owner

> "Cloud is useless at that point."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7040529)

MT

Mark T.

President

> "It has been an integral part of my business and has been an important factor in our success."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7039163)

FL

Frank L.

Owner

> "There's no integration between it, and Google Contacts, or the integration is not comprehensive..."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6642410)

RP

Raymond P.

President

> "Always great love the product and when there has been a problem it is fixed quickly and with no effort."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7030510)

JR

James R.

Business owner

> "For example having to restart the program 11 times in one eight hour period of time because it crashed......."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6451770)

RT

Ron T.

Owner

> "It is so powerful so much more cost effective than it's big competitor. "

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7051782)

TF

Thom F.

Owner

> "The mobile app for your phone is not up to the high standards that I have come to expect from act for over 30..."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6629605)

JL

Jeffrey L.

FA

> "I have used Act for many years and have built up a large data base. "

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7082918)

DT

Derek T.

President

> "When an update or new version is implemented, it is rarely a smooth transition. "

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6241549)

SB

Shonna B.

Office administrator

> "More modern and very similar to the old."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7090828)

SB

Stephen B.

CIO

> "a year ago, and no one has reached out to us from the client success team (or an equivalent) to check on us or..."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6647306)

NS

Nadine S.

Sales

> "Wonderful experience, Capterra was so helpful, he updated my Act to the current version and I was back in..."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6680121)

LE

Lance E.

Owner

> "My frustration was so high that I started contacting members of the ACT management team, up to including the..."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6509749)

JB

Joanne B.

executive assistant

> "Ease of use - Customer service Support - \[sensitive content hidden\] went over and above to assist me. "

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7068543)

JR

James R.

Business owner

> "Each time the customer service has gotten worse and the program updates have gotten more expensive. "

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6451770)

JW

Janet W.

President

> "ACT! is the most powerful, versatile and convenient business building tool I have ever found."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7114606)

CR

Claire R.

Director

> "I made a silly error uploading and couldn't figure out how to undo so I shall be calling on the onboarding..."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6256937)

Victor L.

Owner

> "I have also been able to customize the data fields to suit my company's needs."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6670148)

MZ

Maggi Z.

Office Manager

> "Sometimes it glitches and had no support from until recently."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6616710)

VR

Verified Reviewer

Marketing Manager

> "Best way for me to track lead funnel."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6879197)

CC

Christine C.

Owner

> "It has trouble opening on occasion which makes using it frustrating"

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6278719)

Abel A.

Agent

> "it allowed me to organize myself and manage my time and also a possibility to connect to outlook and keep the..."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___5060100)

DE

Debbie E.

Tour and Programming Manager

> "The program does so much, that someone is not technologically savvy has trouble using all the features. "

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6493182)

ES

Eric S.

IT Manager

> "The product easily integrates with Outlook and most users find it easy to use. "

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6814842)

BW

Bruce W.

vp

> "Painful, again a techie must have taken over design role, a sales guy would keep in nimple."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6344244)

KW

Kevin W.

Manager

> "serves my needs well It is a great value for the cost."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7079631)

VW

Veronica W.

Managing Director

> "Most of the problems seem to be keeping up with Microsoft."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6348998)

ES

Eric S.

IT Manager

> "Great support and customer satisfaction when it comes to their team and working with you and your environment"

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6814842)

LE

Lance E.

Owner

> "However, on occasion something more difficult to rectify occurs. "

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6509749)

TJ

Terryl J.

Vice President

> "We recently converted to the online program to allow for easy coordination between partners."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6330293)

GA

Gerry A.

Advisor

> "they are not too quick to respond to the other companies developments"

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6567958)

SS

Sam S.

Owner

> "Very simple, bare bones software that is as cheap as it gets compared to other CRMs."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6765959)

LG

Lance G.

Operations Manager

> "interface feels dated compared to other offerings, it does not feel like a modern CRM. If you're a long time..."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6227638)

Victor L.

Owner

> "into our office and it has been vital software for our customer relations department for over 25 years."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6670148)

SM

Sam M.

CEO-Founder

> "Too techy for me."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6688209)

DS

Danielle S.

Co-President

> "We like the easy of the system for entering information whether it is a contact, a meeting or an opportunity."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6719237)

JG

John G.

Business owner

> "My problem, not theprogram"

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6474637)

LA

Lee A.

Executive Director

> "It's many features make relationship management easy."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6870566)

MR

Mia R.

Head of Marketing and Vendor Management

> "Quite slow to assign a flag to contacts (especially when flagging 10,000+)"

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6202778)

NA

Nita A.

Owner

> "The mail merge is also a good tool for us."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6419749)

Abel A.

Agent

> "impossible to change program colors and slow in any type of process no interface either"

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___5060100)

SB

Shonna B.

Office administrator

> "Very easy to use and navigate."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7090828)

TR

Tonya R.

President

> "I would end up losing contacts as well as missing many of my customer needs."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6217116)

DK

David K.

Territory manager

> "ACT is very easy to learn and use."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7112403)

LG

Lance G.

Operations Manager

> "Most of our customers have not taken advantage of the email marketing features, so can't speak to that."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6227638)

DS

DANIEL S.

Managing Director

> "Very good support today."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7038891)

KE

Karl E.

Director

> "ACT! is no longer available as a purchasable software but only as a subscription. "

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___5054620)

DTM

Deacon Tom M.

Deacon

> "I love how all is integrated."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7089713)

KS

Ken S.

Proprietor

> "It does not work with basic contact functions such as synchronising with outlook and gmail. Despite many..."

[See full review](https://www.capterra.com/p/175860/Act/#GetApp___3072406)

PW

Paige W.

Office Manager-Personal Assistant

> "I have enjoyed getting to learn about Act and all the different features, but see that all of the new features..."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6302535)

DT

Davina T.

AGM

> "Years worth of notes seem to be missing"

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6025330)

JF

Justin F.

DPM

> "Has some good capabilities in CRM and email marketing"

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6485305)

Thomas D.

President

> "Support is spotty at best. "

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6052250)

BL

Brandi L.

Loan Originator

> "The Rep was very knowledgeable, courteous, and knew what he was doing to get the matter handled quickly."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6829985)

WD

Wayne D.

Founder

> "Much time was wasted learning to use ACT!'s power. "

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6180752)

JT

John T.

President and CEO

> "Easy access to several functions and reference information access."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6580805)

KA

Kurt A.

Owner

> "Has features we would not use."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___5052633)

BO

Bob O.

Sr. Account Executive

> "I set up ACT myself and was up and running in minutes. "

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6884215)

DS

Darren S.

Managing Director

> "ACT now admit that other customers have problems with their marketing automation. Despite this we have been..."

[See full review](https://www.capterra.com/p/175860/Act/#SoftwareAdvice___4438859)

DT

Derek T.

President

> "With the exception of updates or new versions, it is the best program on the market. "

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6241549)

TB

Tamar B.

Clinical Quality Assurance Specialist

> "The site glitches make the application quite cumbersome."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___3465755)

[View Reviews](https://www.capterra.com/p/175860/Act/reviews/)

## User interface

4.21 (1,291)

[Act!](https://www.capterra.com/p/175860/Act/)

3.86 (853)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

Alerts/Notifications

120

Important

Odoo

34/40

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Calendar Management
-   Campaign Management
-   Contact Management
-   Customer Journey Mapping
-   Customizable Fields
-   Customizable Reports
-   Data Import/Export
-   Data Security
-   Document Storage
-   Drag & Drop
-   Email Management
-   Email Marketing
-   Email Templates
-   Forecasting
-   Generative AI
-   Interaction Tracking
-   Lead Capture
-   Lead Generation
-   Lead Management
-   Lead Qualification
-   Lead Scoring
-   Marketing Automation
-   Mobile Access
-   Multi-Channel Communication
-   Predictive Analytics
-   Quotes/Estimates
-   Referral Tracking
-   Reminders
-   Reporting/Analytics
-   Sales Pipeline Management
-   Sales Reports
-   Segmentation
-   Task Management
-   Territory Management
-   Third-Party Integrations
-   Workflow Management

[See all features](https://www.capterra.com/p/135618/Odoo/#features)

Act!

Top features

36/40

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Calendar Management
-   Campaign Management
-   Contact Management
-   Customer Journey Mapping
-   Customizable Fields
-   Customizable Reports
-   Data Import/Export
-   Data Security
-   Document Storage
-   Drag & Drop
-   Email Management
-   Email Marketing
-   Email Templates
-   Forecasting
-   Generative AI
-   Interaction Tracking
-   Lead Capture
-   Lead Generation
-   Lead Management
-   Lead Qualification
-   Lead Scoring
-   Marketing Automation
-   Mobile Access
-   Multi-Channel Communication
-   Predictive Analytics
-   Quotes/Estimates
-   Referral Tracking
-   Reminders
-   Reporting/Analytics
-   Sales Pipeline Management
-   Sales Reports
-   Segmentation
-   Task Management
-   Territory Management
-   Third-Party Integrations
-   Workflow Management

[See all features](https://www.capterra.com/p/175860/Act/#features)

### Recognition

No recognitions have been awarded to Odoo

No recognitions have been awarded to Act!

### Deployment & support

Odoo

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Act!

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Odoo

-   By Odoo
-   Located in United States
-   Founded in 2005

Act!

-   By Act!
-   Located in United States
-   Founded in 1987

## Popular Comparisons

[Odoo](https://www.capterra.com/p/135618/Odoo/) [4.21 (1,291)](https://www.capterra.com/p/135618/Odoo/reviews/)

vs

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vs

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[Act!](https://www.capterra.com/p/175860/Act/)[3.86 (853)](https://www.capterra.com/p/175860/Act/reviews/)

vs

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[View full comparison](https://www.capterra.com/compare/152373-175860/HubSpot-CRM-vs-Act)

[Odoo](https://www.capterra.com/p/135618/Odoo/) [4.21 (1,291)](https://www.capterra.com/p/135618/Odoo/reviews/)

vs

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Contact vendor for pricing

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4.0

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[Act!](https://www.capterra.com/p/175860/Act/)[3.86 (853)](https://www.capterra.com/p/175860/Act/reviews/)

vs

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[View full comparison](https://www.capterra.com/compare/155928-175860/Zoho-CRM-vs-Act)

[Odoo](https://www.capterra.com/p/135618/Odoo/) [4.21 (1,291)](https://www.capterra.com/p/135618/Odoo/reviews/)

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[Act!](https://www.capterra.com/p/175860/Act/)[3.86 (853)](https://www.capterra.com/p/175860/Act/reviews/)

vs

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[View full comparison](https://www.capterra.com/compare/157279-175860/Dynamics-365-vs-Act)

[Odoo](https://www.capterra.com/p/135618/Odoo/) [4.21 (1,291)](https://www.capterra.com/p/135618/Odoo/reviews/)

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vs

[Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (722)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/)

$30/month

Price

$7/year

3.9

Features

4.5

3.9

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/175860-204998/Act-vs-Bigin-by-Zoho-CRM)

[Odoo](https://www.capterra.com/p/135618/Odoo/) [4.21 (1,291)](https://www.capterra.com/p/135618/Odoo/reviews/)

vs

[Acumatica Cloud ERP](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/)[4.43 (243)](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/reviews/)

$31.1/month

Price

Contact vendor for pricing

4.2

Features

4.3

4.0

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/96371-135618/Acumatica-Cloud-ERP-vs-Odoo)

[Act!](https://www.capterra.com/p/175860/Act/)[3.86 (853)](https://www.capterra.com/p/175860/Act/reviews/)

vs

[EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)[4.65 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/)

$30/month

Price

$14.99/month

3.9

Features

4.6

3.9

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/175860-178819/Act-vs-EngageBay-Marketing)