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Kixie PowerCall vs MiVoice Business Solution: Which is a better fit?

Updated on February 9th, 2025
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What's your intended use case?
Summary
Key features rated by users
Features selected based on 2,373 reviews from Business Phone Systems users.
% Fit
Missing features
Feature ratings
Call Routing
4.8
Mobile Access
NA
Call Transfer
4.3
Call Center Management
4.7
Call Recording
4.8
% Fit
Missing features
Not enough reviews
Feature ratings
Call Routing
3.9
Mobile Access
3.4
Call Transfer
3.8
Call Center Management
4.3
Call Recording
NA
User satisfaction
4.7
User reviews282
Ease of use
4.7
Functionality
4.6
Value for money
4.6
Customer support
4.7
4.2
User reviews284
Ease of use
4.1
Functionality
4.2
Value for money
3.8
Customer support
3.9
Price starts from
--
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

CRM users, Account Executives, SDR/BDRs, Inside sales teams, Enterprise sales teams, sales managers, sales reps

MiVoice Business is a complete unified communications solution designed to fit the unique needs of small, medium and large organizations up to 65,000 seats from all industries at each stage of growth.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-02ccf4d6-0406-4762-d89f-08d9776ed041
Jennie Z
Marketing Manager
3.0

Jennie Z.: Hi, I'm Jennie, and I am the head of marketing. I would give Kixie a three out of five. And if you wanted to see more reviews like this, click below. Before using Kixie, we were just using Google Voice. We had a few other call tools that we were using as well, such as AnswerConnect. I believe we were using [Sakari 00:00:26] Voice before that, but what really sold us on Kixie was their integration with HubSpot. We chose Kixie because we liked how easily it integrated with HubSpot and then which allowed us to send automated SMS and the HubSpot workflows, and so when we get these leads coming in, our sales reps do try to do their best to try to get to them as quickly as possible. But we know that timing is key and so with Kixie we can send out automated SMS pretty quickly, and then we can say whatever you want within that SMS, which means that we can ask them for the best time to call. On top of that, we also can automate voicemails as well. So there's a few time-saving features that we do like with Kixie. I would definitely give probably, at least a 72 hour buffer with Kixie, especially if you are trying to keep the same office number. There is a bit of a transferring process that takes some time and then there is also a learning curve with Kixie. So [inaudible 00:01:46] Kixie can teach you how to use the app. There's an app version and a desktop version that works together. So it's not the easiest integration or setup process I've seen with a lot of tools, but once you can start going with it, then it's something that you're going to be using every day. I would say with Kixie, there are a few kinks that need to be fixed. I do believe there may be a smaller company than perhaps some of their competitors. Their app can be a little bit funky. What I would recommend really is just to keep up with customer support. I do believe that they can be a bit better with communicating any updates that they're doing. And so whenever there is an issue, reach out to their chat support and they can pretty much get you fixed right away, but having to keep tabs with that, which I wish it was the other way around. So if you like the automations, then I would definitely go with Kixie, but if you are concerned with being with a smaller company or a startup such as Kixie, then I would go for one of the competitors that have everything really ironed out.

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video-1b28098f-656d-4d24-c2d7-08d99425c256
Bernard G
Cloud Applications Consultant
4.0

Bernard G.: I'm Bernard, Unified Communications Cloud as a service consultant. I rate the Mitel MiCloud Connect a four out of five. For more information about the Mitel suite of solutions, click below. The solution used before the Mitel MiCloud Connect was the ShoreTel On Premises Phone System, which was working fine but did not provide the same level of functionality for operation via the cloud. Switching from the On-Premise Legacy System to the MiCloud Connect Solution was by far the easiest alternative than going to other cloud solutions. By leveraging the on-premise phones, it was very easy to migrate the solution to the cloud, make it easy for the employees, and the end result was a pure cloud solution became available. Getting started with Mitel MiCloud Connect is very easy if you have a existing compatible phone system. If you do, then switching is very easy. You actually migrate the users and the telephone circuits to the cloud and it's made very, very simple for the employees to essentially on a Friday go home, have the switching done on a weekend, and have it up and running on Monday with no disruption to the business. It's very, very easy for employees to now even greater access to cloud services like Mobile Access than ever before. My recommendation for anyone evaluating MiCloud Connect is to assess the importance of keeping the existing Legacy phones in use for the service. If you can use the existing phones and they're compatible with the service that you're evaluating, that's a definite advantage. However, if more employees are using their iPhones and MacBooks and PCs as their preferred device, then you may want to consider another pure cloud solution like Zoom or the Microsoft Team Solutions which also support certain on-prem's devices as needed.

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User interface
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Kixie PowerCall

Top Features
38/50
  • Callback Scheduling
  • Chat/Messaging
  • Communication Management
  • Contact Database
  • Customizable Reports
  • Employee Directory
  • Fax Management
  • Live Chat
  • Mobile Access
  • Purchasing & Receiving
  • Real-Time Reporting
  • Video Conferencing
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Auto-Dialer
  • Automated Attendant
  • Automatic Call Distribution
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Caller ID
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Collaboration Tools
  • Computer Telephony Integration
  • Contact Management
  • CRM
  • Customizable Caller ID
  • Interaction Tracking
  • IVR
  • Monitoring
  • Multi-Channel Communication
  • PBX
  • Predictive Dialer
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Reporting & Statistics
  • SMS Messaging
  • Third-Party Integrations
See All features
Hide Business Phone Systems Software Features -

MiVoice Business Solution

24/50
Show Business Phone Systems Software Features +

Kixie PowerCall

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MiVoice Business Solution

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Kixie PowerCall
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
MiVoice Business Solution
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Kixie PowerCall
  • By Kixie
  • Located in United States
  • Founded in 2013
MiVoice Business Solution
  • By Mitel Networks
  • Located in Canada
  • Founded in 1988
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