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CRM users, Account Executives, SDR/BDRs, Inside sales teams, Enterprise sales teams, sales managers, sales reps
Sharpens client base ranges from small companies (with at least 20 users) to large enterprises. The flexible platform works with companies of any size to help you realize customer and revenue goals.
Overall, I really like Kixie PowerCall. It's a great tool for quickly uploading contact lists and super helpful for SDRs as it saves a lot of time with automated dialing.
In the beginning, the software updates were during the day and during my peak calling times. I would have to reload the software and was frustrating.
It’s been great, especially when it comes to becoming a better salesman. The way you can listen to your calls and other peoples calls is extremely helpful.
Integrations with marketing analytics are missing. To be able to track performance from marketing campaigns and see CPA for every call.
On the support side I've been working with [SENSITIVE CONTENT] and he's been amazing. A huge help at customizing and optimizing the tool to fit our specific needs.
I had a hard time starting/learning to use the software.
We have had very few issues with their system and they are always quick to respond and help us with any issues we have. The ease of use and connectivity that Kixie provides is fantastic.
When the dial is up, below where you type in the number is the name of the previous person you called. At first I was confused on who I was calling.
Their entire staff is committed to providing excellent customer service, which makes it enjoyable to work with them. I would highly recommend Fathom Voice, I think they are an outstanding company.
Frequently the software's integration with our case management platform fails and information is lost or not transferred correctly.
This cloud based solution can improve and helps to establish better relationships with customers. It has very useful call monitoring and call analytics.
Losing the computer network connection is one thing, losing the telephone connection while on the phone with a customer is more annoying.
Fathom Voice is an awesome company. Not only does their product work, their employees create a culture that makes businesses, like ours, want to work with them.
The fax option rarely works and now it seems they took the option to receive a confirmation email off the fax so now we have no idea if people are receiving our faxes at all.
Our company now uses what I believe to the best VoIP company in the industry, Fathom Voice. Thank you again for all of your help.
For the most part they have FINALLY been resolved but we do still have issues with calls going through sometime and OFTEN get comments that the connection is terrible.
Jennie Z.: Hi, I'm Jennie, and I am the head of marketing. I would give Kixie a three out of five. And if you wanted to see more reviews like this, click below. Before using Kixie, we were just using Google Voice. We had a few other call tools that we were using as well, such as AnswerConnect. I believe we were using [Sakari 00:00:26] Voice before that, but what really sold us on Kixie was their integration with HubSpot. We chose Kixie because we liked how easily it integrated with HubSpot and then which allowed us to send automated SMS and the HubSpot workflows, and so when we get these leads coming in, our sales reps do try to do their best to try to get to them as quickly as possible. But we know that timing is key and so with Kixie we can send out automated SMS pretty quickly, and then we can say whatever you want within that SMS, which means that we can ask them for the best time to call. On top of that, we also can automate voicemails as well. So there's a few time-saving features that we do like with Kixie. I would definitely give probably, at least a 72 hour buffer with Kixie, especially if you are trying to keep the same office number. There is a bit of a transferring process that takes some time and then there is also a learning curve with Kixie. So [inaudible 00:01:46] Kixie can teach you how to use the app. There's an app version and a desktop version that works together. So it's not the easiest integration or setup process I've seen with a lot of tools, but once you can start going with it, then it's something that you're going to be using every day. I would say with Kixie, there are a few kinks that need to be fixed. I do believe there may be a smaller company than perhaps some of their competitors. Their app can be a little bit funky. What I would recommend really is just to keep up with customer support. I do believe that they can be a bit better with communicating any updates that they're doing. And so whenever there is an issue, reach out to their chat support and they can pretty much get you fixed right away, but having to keep tabs with that, which I wish it was the other way around. So if you like the automations, then I would definitely go with Kixie, but if you are concerned with being with a smaller company or a startup such as Kixie, then I would go for one of the competitors that have everything really ironed out.
Kixie PowerCall
Top FeaturesSharpen
Kixie PowerCall
Sharpen
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