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Kixie PowerCall vs wolkvox: Which is a better fit?

Updated on February 6th, 2025
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What's your intended use case?
Summary
Key features rated by users
Features selected based on 4,046 reviews from Call Center users.
% Fit
Missing features
Feature ratings
Call Center Management
4.7
Chat/Messaging
NA
Call Tracking
4.8
Call Logging
4.8
Call Recording
4.8
% Fit
Not enough reviews
Feature ratings
Call Center Management
4.8
Chat/Messaging
4.0
Call Tracking
4.4
Call Logging
4.9
Call Recording
4.8
User satisfaction
4.7
User reviews282
Ease of use
4.7
Functionality
4.6
Value for money
4.6
Customer support
4.7
4.6
User reviews100
Ease of use
4.7
Functionality
4.6
Value for money
4.6
Customer support
4.4
Price starts from
--
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

CRM users, Account Executives, SDR/BDRs, Inside sales teams, Enterprise sales teams, sales managers, sales reps

Our solution is designed for any type of company! You just need to be looking for an ally to shape your cloud contact center and transform your customer service.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-02ccf4d6-0406-4762-d89f-08d9776ed041
Jennie Z
Marketing Manager
3.0

Jennie Z.: Hi, I'm Jennie, and I am the head of marketing. I would give Kixie a three out of five. And if you wanted to see more reviews like this, click below. Before using Kixie, we were just using Google Voice. We had a few other call tools that we were using as well, such as AnswerConnect. I believe we were using [Sakari 00:00:26] Voice before that, but what really sold us on Kixie was their integration with HubSpot. We chose Kixie because we liked how easily it integrated with HubSpot and then which allowed us to send automated SMS and the HubSpot workflows, and so when we get these leads coming in, our sales reps do try to do their best to try to get to them as quickly as possible. But we know that timing is key and so with Kixie we can send out automated SMS pretty quickly, and then we can say whatever you want within that SMS, which means that we can ask them for the best time to call. On top of that, we also can automate voicemails as well. So there's a few time-saving features that we do like with Kixie. I would definitely give probably, at least a 72 hour buffer with Kixie, especially if you are trying to keep the same office number. There is a bit of a transferring process that takes some time and then there is also a learning curve with Kixie. So [inaudible 00:01:46] Kixie can teach you how to use the app. There's an app version and a desktop version that works together. So it's not the easiest integration or setup process I've seen with a lot of tools, but once you can start going with it, then it's something that you're going to be using every day. I would say with Kixie, there are a few kinks that need to be fixed. I do believe there may be a smaller company than perhaps some of their competitors. Their app can be a little bit funky. What I would recommend really is just to keep up with customer support. I do believe that they can be a bit better with communicating any updates that they're doing. And so whenever there is an issue, reach out to their chat support and they can pretty much get you fixed right away, but having to keep tabs with that, which I wish it was the other way around. So if you like the automations, then I would definitely go with Kixie, but if you are concerned with being with a smaller company or a startup such as Kixie, then I would go for one of the competitors that have everything really ironed out.

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135636 video thumbnail}
1 Video
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135636
5 screenshots
193276
1 screenshot
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Tracking
207
Important
Alerts/Escalation
388
Important

Kixie PowerCall

34/41
  • Alerts/Escalation
  • Callback Scheduling
  • Call Transcription
  • Call Whispering
  • Chat/Messaging
  • Surveys & Feedback
  • Voice Recognition
  • Activity Tracking
  • API
  • Auto-Dialer
  • Automatic Call Distribution
  • Blended Call Center
  • Call Center Management
  • Caller ID
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transfer
  • Computer Telephony Integration
  • Contact Management
  • CRM
  • Dashboard
  • Inbound Call Center
  • Interaction Tracking
  • IVR
  • Manual Dialer
  • Monitoring
  • Multi-Channel Communication
  • Outbound Call Center
  • Performance Management
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Reporting/Analytics
  • Third-Party Integrations
  • Voice Mail
See All features
Hide Call Center Software Features -

wolkvox

Top Features
37/41
Show Call Center Software Features +

Kixie PowerCall

wolkvox

Kixie PowerCall
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
wolkvox
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Kixie PowerCall
  • By Kixie
  • Located in United States
  • Founded in 2013
wolkvox
  • By Microsyslabs
  • Located in United States
  • Founded in 2013
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