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Hospitality Industry - Hotels, Motels, Resorts, Guest Houses, B & Bs, Lodges, Hostel, Small to big hotel chains, Clubs, Condos, Villas, and Serviced and Boutique Apartments.
Newbook is a designed for a range of operators including RV parks & campgrounds, glamping, boutique hotels, hostels and marinas and so much more.
It has been great, the team that set it up was just wonderful, they are actually just a call away. The software and the App are great to work on and the support team is just phenomenal.
Takes some time to select the features you need and to learn how to use them all. Lack of the option to block or assign the room directly from mobile app.
And good analytics which is super important for revenue management tasks. Having basic metrics as soon as you log in, on the dashboard is great.
So I felt I had to explain things again and again to different people, sometimes for training demo, another time for rates etc and then for website etc. Communication is poor for Australia.
Exceptionally positive experience, with the greatest appreciation for the amazing after sale support.
It gets stuck while switching the properties and also does not let me make new reservations.
Worth it, value for money, great sales team was so helpful & most of all great support team.
Every month they are doing monthly maintenance that time they stop the system 2 to 3 hours. I think they need to think about it or they can setup the desktop based module.
We now see ourselves using and appreciating a lot more features like the reports and contact management with customers. We have saved thousands of dollars thanks to the follow up reports and tools.
Support very poor , very complex to use , do not provide connection to lot of websites.
This is also a very cost effective solution when compared to other, more complicated and less useful solutions on the market.
There are no downsides to NewBook. If you find anything that you think is missing they generally have a way around it or 100 other features that make up for it.
Newbook has an impressive amount of features. It's quite exciting to know you can do so much on this platform.
Limited direct OTA connectivity. Only channel manager available is "Siteminder.
In particular, the support desk is so dedicated and creative. They truly assist the business to maximize the use of the platform and management system to the benefit of the individual business.
The training videos that are now provided have addressed the only downside to such an extensive system.
Speaker 1: Oh, hi. My name is Harjit, and I own a hostel. We use eZee Absolute, and I give them five out of five. You can click below for more information. Now, when we started this hostel, we have 10 rooms and about 31 bed inventory. We were just using manual Excel worksheets. Very tedious. keeping track of who is coming, who is going, who has paid. It's not an easy job. And then we started looking for something more proper, like booking software. And then we talked to a few companies online and then we finally decided on eZee. It's looking good for us. It has all the features and things that we need. We're not even using, I would say, 10% of its feature, but I'm sure it's a very good software. The reason we decided on eZee is mainly not because we knew the product, because we knew the service standard. I talked to a couple of friends who are using eZee and they told about the service they're getting. And we experienced exactly the same thing anytime we had any situation. In the start, setting up or doing something that we didn't know how to do, these people are 24/7 available. Getting started with eZee, I would say it is really easy. The onboarding guide that we had, he did pretty much all the input information. They helped us with all that and the first week or so, we didn't knew what the routine was, but after a week, hardly. Every six months or so, we would call to find out a new feature, or if we need to add something or not. Other than that, I'm able to do it myself. It's really easy to get started and use it ongoing. Now that I have been using eZee for almost two years, if anyone out there looking for some sort of solution for managing their booking, the general manager or something like that, I would suggest try eZee. There are other products that you may have tried, or you may have heard recommendations for, but eZee has not let me down. And I hope they would take care of you as well.
Prioritize real-user-identified key features according to your needs to find your best fit.
eZee Absolute
Newbook
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Newbook
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