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From pre-revenue startups to mid-size organizations, fast-growing businesses use NetSuite to automate core processes and get real-time insights into operational and financial performance.
Vertex leverages a 40-year singular focus on tax technology to develop solutions and services to support business growth for companies of all sizes around the world.
My overall experience was very good this up. And the software is very useful and can give you all the desired information on the click of a button.
Also, too many unexpected error messages and error messages that misrepresent the actual problem. These force us to google for answers.
With hundreds of employees using Netsuite in my company, being able to save certain searches for exactly what I am looking for is extremely convenient and awesome.
They will lie and they will trick you and mislead you. One of the most unprofessional teams I have every worked with.
I like the consolidation ability for multiple subsidaries. I like the revenue recognition module.
They barely speak English—incorrect setup caused us much lost revenues and frustrated, burned-out employees. Never believe Netsuite reps who say implementation can be done in 3 months.
It was free because of non profit. I believe the owner of Oracle's wife likes tot help nonprofits so they reached out to us and we are interested.
The implementation has been extremely frustrating and disappointing.
The customer support and ease of use has been fantastic. I have had to call Vertex for support, for recommendations on doing things and for knowledge on the product.
There are sometimes outages, since we are using a cloud based product, and those do cause some orders to go through without the correct taxes being charged.
The customer service people are also exceptionally friendly and the Exchange provides a great opportunity to network with them and fellow colleagues.
Single point of failure. If any part of the connection to Vertex is down the ERP system is unable to complete jobs.
Vertex Cloud has a very easy to use and comprehensive user interface, a robust product mapping capability, and the ability to user test within the interface.
The only thing that we don't like is being charged a minimum fee if we do not use the software in any given month.
I like the ability to run reports and see all of my data so I can manage it myself, in addition to taking advantage of the reporting functionality.
Customer service is all by e-mail and it's poor.
Svetlana: I'm Svetlana and I'm the executive director of an organization that has a staff of three. I would recommend NetSuite and give it a five star rating. For NetSuite we used a manual process, mostly spreadsheets, and Excel. That was very cumbersome and time-consuming. So NetSuite consolidated all of our data, keeping record tracking processes into one place and made it a lot cleaner and a lot smoother for us. NetSuite was a great option for us because they have a pro bono program and is a not-for-profit organization that appealed to us right off the bat. Being a user now for 11 years, we have found so many other reasons to continue to use NetSuite, they've been wonderful to us. Getting started with NetSuite took a little bit of a learning curve. It was definitely for someone with a background in IT or databases, but once we got going and figured out how to implement the system, continuing to use it and learn with the system, they give you all the right tools to grow and learn. So although it was a difficult learning curve, it's paid off in the end. If you're considering getting NetSuite, make sure that you have someone designated for the implementation process and map out how you plan on using the software. Have at least an idea of what types of things you're going to be using it for because it will make things smoother and easier down the road. But also don't feel like you have to know everything. The team is wonderful and they do help you along the way. So if it looks like a good fit for you, I say, go for it.
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