# Compare Service Fusion vs Rilla 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Service Fusion and Rilla based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/135788-10016798/Service-Fusion-vs-Rilla --- # Service Fusion vs Rilla Features and Cost Comparison Last updated June 15th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Service FusionRilla2/4 selected [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.3 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) [Rilla](https://www.capterra.com/p/10016798/Rilla/)[4.8 (361)](https://www.capterra.com/p/10016798/Rilla/reviews/) [## Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.3 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) Starting Price $245.00/month Value-for-Money 4.2 Functionality 4.1 Ease of Use 4.3 Customer Service 4.3 Reviews Sentiment JB TW JW Based on [308 reviews](#user-reviews) Positive 263 Neutral 20 Negative 25 [## Rilla](https://www.capterra.com/p/10016798/Rilla/)[4.8 (361)](https://www.capterra.com/p/10016798/Rilla/reviews/) Starting Price Contact vendor Value-for-Money 4.7 Functionality 4.7 Ease of Use 4.8 Customer Service 4.9 Reviews Sentiment Based on [361 reviews](#user-reviews) Positive 350 Neutral 9 Negative 2 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Key features rated by users Features selected based on 2,270 reviews from service dispatch software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 77%Fit Feature ratings Scheduling 4.4 Billing & Invoicing 4.1 Mobile Access 4.0 Calendar Management 4.0 Customer Database 4.3 73%Fit Missing features Feature ratings Scheduling NA Billing & Invoicing 4.8 Mobile Access 4.7 Calendar Management 4.6 Customer Database 4.8 User satisfaction User satisfaction 4.3 User reviews[308](https://www.capterra.com/p/135788/Service-Fusion/reviews/) Ease of use 4.3 Functionality 4.1 Value for money 4.2 Customer support 4.3 User satisfaction 4.8 User reviews[361](https://www.capterra.com/p/10016798/Rilla/reviews/) Ease of use 4.8 Functionality 4.7 Value for money 4.7 Customer support 4.9 Price starts from Price starts from $245Flat Rate, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Service Fusion is used by HVAC contractors, plumbers, electricians, appliance repair services, locksmiths, landscapers, cleaning services, and field service contractors. Best for Home Remodeling Bathrooms Remodeling Solar Home Services Electrical Services HVAC Plumbing Garage Door Service Dispatch Locksmith Pest Control ## User reviews Pros & cons JB Johnathan B. Business Manager > "The setup process was easy, the support team has been responsive and helpful, and the software has provided many features that..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131436) AG Andrew G. Production Manager > "After all they produce software for managing relationships and billing clients but they can't allow their own clients to access..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7020270) TW TRAVIS W. Service Manager > "The platform is user‑friendly, and once everything is set up, it streamlines scheduling, dispatching, and customer communication." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7079054) PW Pam W. Owner and Office Manager > "Service Fusion's reporting is useless, as it's impossible to run a valid report on all active service/maintenance plans." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131495) JW Jim W. Operations Manager > "It is accomplishing or primary goal which was to create a record of jobs past so that we can reference them inthe future which is..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7075829) PW Pam W. Owner and Office Manager > "You can't run job reports, for example, to be able to determine how long it takes us to complete a job." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131495) CM Chelsea M. Office Manager > "I like the customer support, and that our technicians can add notes and photos in real time." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074813) RP Rick P. President > "Being unable to view "ALL" the PM Jobs for each month in a LARGE VIEWABLE WINDOW sucks!" [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7075403) TW TRAVIS W. Service Manager > "Having customer history, job notes, and quotes in one system improves response time and accuracy." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7079054) MC Michael C. Manager > "Task" items mysteriously delete themselves from the schedule. But the real issue is our data. " [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7105357) JM John M. Operations Manager - Service and Special Projects Division > "Latest updates to the app and backend have resulted in a smoother operating experince, this app is definetly on the right track." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7133246) AS Ashley S. service coordinator > "the customizable document feature is lacking." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131499) SH Sharon H. Office Administrator > "Service Fusion provides good value for money, easy to use for the entire team, prompt and helpful customer support, and employee..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074932) GK Gary K. Owner > "The dashboard does not let you see the backend info with a click." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131520) EG Ed G. Sales Management > "Very satisfied, very easy to navigate, the menu is clear and precise, reports function works very well I like it you can search..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7108434) IK Ilan K. President > "Poor customer support, bad UX/UI, poor customization." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131449) TW TRAVIS W. Service Manager > "Mobile app access keeps field techs aligned and reduces back‑and‑forth emails or calls." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7079054) DC Daniel C. Service Manager > "After last upgrade the web site has slow page boot up." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074799) SS Stacey S. Owner, accounts payable, admin > "I love that they have a phone system that works over the internet, loads of additional features such as inventory tracking,..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721) GS Gregg S. Director of Operations > "It is just very slow to update the software or add meaningful features. " [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131562) PW Pam W. Owner and Office Manager > "We have found some work arounds and still do many things manually because we often don't have time to be messing with software..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131495) TB Tony B. Account Executive > "I have not been able to figure out if there is a way to search for customers based on geographic location." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074190) AG Alfred G. sales manager > "i like the schedule, its friendly usage and the billing is good, payments and invoice is good , communication ifs good" [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7095807) AG Andrew G. Production Manager > "Then they refused to make the switch and started to deactivate my team's accounts, meanwhile our team is trying to get ahold of..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7020270) BM Bobby M. Owner > "The ability to have all of the most important functions of my business in one software that also automates customer communication." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074207) RS Rebecca S. Office Manager > "When doing progress billing it is not easy to add late fees to the last invoice paid. " [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074164) DC Daniel C. Service Manager > "I use Service Fusion daily to track and complete task with great confidence and accuracy. " [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074799) GS Gregg S. Director of Operations > "We have a lot of areas that do not have a good signal." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131562) BS Brandy S. Office Manager > "The dispatch grid is nice to see everything and being able to customize what things it shows is great." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7132103) CA Chris A. Territory Manager > "Moving to new pages and functions having it go off needs to stop!" [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074310) AS Ashley S. service coordinator > "The amount of users (unlimited) for the cost, is the best value for money in comparison with similar software." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131499) BS Brandy S. Office Manager > "They have taken up to a year and a half to fix an issue on their end." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7132103) PG Paul G. Director of Operations > "Everything you need for a CRM is easily accessible via the app or the online dashboard. " [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131481) MC Michael C. Manager > "Customer service is virtually nonexistent. " [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7105357) PW Pam W. Owner and Office Manager > "The most recent search update and notifications are a huge improvement!" [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131495) SS Stacey S. Owner, accounts payable, admin > "At first we were excited about the new platform, but after four months of paying for our current platform (Jobber) and Service..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721) PW Phil W. Admin > "Improvements to mobile app and features added to enhance app" [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7132405) CR Carina R. Accounts Receivable > "not been able to void invoices, the service management agreement does not detail anything this feature should be able to tell me..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280870) PK Pavan K. Project Manager > "Over all its good. but if you can speed up the pages opening time, that would be great." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7076819) SS Stacey S. Owner, accounts payable, admin > "Even more disappointing that they have no way to migrate job history and it took us four months and so far about 4k to find out." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721) DM Duane M. Cabinet And Appliance Manager > "I like the overall layout, and being able to color code the jobs for an easy visualization. " [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074179) SS Stacey S. Owner, accounts payable, admin > "We've spent a lot of time working on getting it set up but can't continue investing time and money into a program that doesn't..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721) PW Phil W. Admin > "You are trying to be more responsive to issues, current & improving responsiveness." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7132405) CY Chad Y. Sales > "system is very user friendly, The support-help could be better, I don't like the online help request function." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074390) MC Miriam C. Office Manager > "It has truly simplified our workload and schedules. " [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074710) SS Stacey S. Owner, accounts payable, admin > "Even last week when they charged our card for $2500 with zero explanation (I can only assume it's for the next three months) and..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721) JH John H. Owner > "I find the software overall very easy to use, and not being huge on using a computer I find it simple to look up our customers to..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074151) MJ Melissa J. Business Manager > "Nobody has resolved our issue in our almost-two-years with SF of syncing. " [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074166) AS Ashley S. service coordinator > "Onboarding was great, and fairly easy data import, the cost is budget friendly especially with unlimited users." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131499) JW Jennifer W. Customer Relations Manager > "Some of the updates that have caused issues with the program." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074147) EG Ed G. Sales Management > "Very easy to create an estimate as well as converting an estimate into a job" [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7108434) BH Breanna H. Builder Relations Manager > "I have experienced the dispatch page not loading at times." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074216) MJ Melissa J. Business Manager > "The Jobs Dashboard and Estimates Dashboard make it so easy to find the information we are looking for." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074166) SS Stacey S. Owner, accounts payable, admin > "The breaking point came yesterday when we discovered much to our chagrin that the job history could not be migrated. " [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721) PW Pam W. Owner and Office Manager > "Hoping Service Fusion keeps its promise to keep updating their system." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131495) AN Albert N. President > "Service call a.i. needs a lot of work for a new set up and to many missed calls as customer service told me that if i didn't like..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280913) JH John H. Owner > "I appreciate how easy it is to generate a PO#, and the ability to email it to any of our vendors to get the order placed." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074151) SS Stacey S. Owner, accounts payable, admin > "Really disappointing customer service and trying to cancel is turning out to be incredibly difficult! " [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721) JM Julie M. Business Development > "The speed on the desktop has gotten faster, which is great. " [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131454) AW Andrea W. Administrative Assistant > "The scheduling and reporting features are sometimes skewed if the date is not entered correctly." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6281846) CM Chelsea M. Office Manager > "Invoicing directly from the software is great" [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074813) JP Jamie P. Project Engineer > "Document set up and formatting is a major challenge, especially if you have a lot of info for a small space." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280995) GK Gary K. Owner > "We are using most every feature and look forward to long awaited upgrades." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131520) PB Paul B. Member > "Also getting our text numbers back to our main number not a 888 number still is a problem." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280843) LE Leisa E. Administrative Assistant > "It is very detailed and helps keep my day-to-day task organized." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074148) EV Elizabeth V. Accounting > "Can not take payments for multiples locations at the same time if they are separate accounts." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280837) JM John M. Operations Manager - Service and Special Projects Division > "With an expanding team we are experiencing good value for the money we are spending." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7133246) SS Stacey S. Owner, accounts payable, admin > "Rather than throw good money after bad, we're pulling the plug. " [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721) JH John H. Owner > "It's very easy for me to update an existing customer, or to add a new customer to the system." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074151) LJW Lila J W. Broker > "We signed up because their sales people told us that their system would work for what we needed. After we signed up and paid..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___5091621) RS Rebecca S. Office Manager > "Love the communication with the customer through emails and text message. " [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074164) LJW Lila J W. Broker > "We will never use or recommend this service. If their sales force can not be honest upfront and the administration will not..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___5091621) RB Rick B. Founder > "It's a much better value than Autotask. " [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131703) AD Alex D. Administrative > "Also, our customers in QB had customer numbers in front of their names, and its an ongoing issue with the integration tool not..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___4631433) MC Miriam C. Office Manager > "I recommend it to everyone who has service technicians and schedules." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074710) JL Jessica L. Project manager > "Reports are not easy to use." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074146) CY Chad Y. Sales > "converting estimates to orders very easy" [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074390) AL Adam L. President > "The new company leadership is unethical." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#SoftwareAdvice___6508225) CA Chris A. Territory Manager > "Very easy to navigate and the estimating function is a game changer!" [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074310) SJ Steven J. Operations > "Customer support was not very responsive." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6553188) [View Reviews](https://www.capterra.com/p/135788/Service-Fusion/reviews/) JM Jason M. Sales Representative > "It’s a valuable tool for understanding and improving my sales performance, especially with its AI-driven call insights and time-saving summaries..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7159555) MG Mike G. VP of Sales > "Sometimes the automatic transcription can misinterpret words or phrases, especially with strong accents, background noise, or overlapping talk." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074455) BS Billy S. Replacement Sales Rep > "The pretty much instant feedback you receive along with the roleplay feature with appointments I have run so you can go over actual scenarios..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7150024) DM Desirea M. Sales Associate > "How slow it takes for it to load the conversations after completion. Once the conversation is transcribed if you are solely going off what the..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7031052) JF James F. Operations Manager > "I am able to be on site with my team, from my office, to be able to listen in and assist them with their interactions with the clients." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7075591) NB Nate B. Salesman > "The UI changes frequently so sometimes it can be hard to find past recordings." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7140222) JO Jeff O. Certified Field Inspector > "I can give and receive feedback almost anytime, and the AI tech can be helpful in helping me gleam info from long recordings after I’ve long..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074981) TS Tim S. General Manager > "It can have a hard time transcribing the conversation and figuring out who is talking during conversations." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7079589) TH Thomas H. Safety Advisor > "I have been a daily user for over a year and I have increased my conversion rates and average tickets substantially with just a focus on..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7078219) VR Verified Reviewer Owner > "Due to the unresponsiveness of Rilla and the insistence on the last $6K payment ($18K I thought was a good amount for 30 days), I can not..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7119586) MG Mike G. VP of Sales > "What I like most about Rilla is how effortlessly it turns everyday sales conversations into clear, coachable insights without adding friction..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074455) MO Michelle O. Senior design consultant > "While conversations have to be deleted if there's one point that needs to be removed." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7076901) MG Mike G. VP of Sales > "It makes it easy to identify what top performers are doing differently and turn real conversations into actionable improvement. While there’s a..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074455) TS Trevor S. Service technician > "It takes a while for the app to learn to get customers names correct." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7085411) ME Matthew E. CRM Manager > "It allows us to support our customers quicker and better and gives us a level of security for both our Service Professionals and customers that..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7044702) JO Jeff O. Certified Field Inspector > "I sometimes forget to stop recording - not much Rilla can do - I don’t want it popping up in appointments!" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074981) ZC Zac C. Owner and Sales > "Rilla is amazing, we went to one of their conferences last year, just me and my partner, we've both been to these types of conventions before..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7075159) JF Jennifer F. General Manager > "I wish I could schedule a time to send a comment. When I leave comments late at night I don’t want to send the comment unless it’s office hours." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6828565) TH Thomas H. Safety Advisor > "The customer support is second to none and every single time I reach out with even the most minor or mundane issue or question I receive..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7078219) MW Matt W. Service Writer > "It often gets the client and the customer roles confused." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7089484) MW Matt W. Service Writer > "The written transcripts of phone calls offer a great way to go back and review conversations with customers." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7089484) JB Joseph B. Inside sales agent > "The crm I’m using tends to be quite buggy so I doubt this is a rilla issue." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7126016) JO Jeff O. Certified Field Inspector > "I like the AI help - great to have a summary of what was discussed, what concerns there were, etc. Helps boost my professionalism." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074981) LL Lejaune L. Design Consultant > "Sometimes it does not understand all my words due to me being far away or if my customer has a heavy accent." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7070151) DT Derrick T. Sales Manager > "I love that my team are able to review their calls themselves and the analytics changes the game when it comes to coaching." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7115773) TD Trinten D. Certified home improvement expert > "Sometimes the app operates funny and stalls while I am uploading photos even when I have internet connection." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6437251) DB Dan B. Home Improvement Consultant > "I enjoy how it picks up a two way conversation and the AI feature is able to transcribe it so I can go back and look over my prior conversations." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7000846) DB Dustin B. Design Consultant > "It’s not perfect, it doesn’t pick up everything and scribe it out correctly." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7100939) BK Brandon K. General Manager > "I love being able to be there for all my reps, especially with Rilla LIVE I can hop on and see what my reps need before they even call." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074874) JR Jim R. Sales Manager > "The texts and emails are relentless on my phone and computer with messages on the weekend." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7043972) JA Jade A. CS > "It’s a great tool for tracking and reviewing calls, providing clear insights that help improve team communication and performance." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7034827) CB Carrie B. Design Consultant > "I have to sell it and it adds to the already long consultation." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7089590) CS Chris S. Heating and cooling technician > "The ease of the app doing the conversation summary and writes it out for u helps call quality and feedback and peace of mind" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7095129) SP Sean P. President > "So much information to train, ridealongs process could be faster, I get sucked into listening to the whole thing, coachable moments aren't..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6531615) RB Robert B. Garage Door Technician > "Rilla has allowed me to adopt winning techniques used by top reps and techs in my company and create higher ticket averages for myself. " [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6495362) SS Sarith S. Exterior Design Consultant > "This creates a delay before appointments where i have to reset mic access to record" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6451141) JH Joanne H. Area Sales Manager > "This helps me gain insight to why the sale stopped and helps with my coaching of the Team. " [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7090708) JB Joseph B. Inside sales agent > "We don’t need to do call reviews at all." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7126016) KR Kristen R. Customer Sales Rep > "Rilla is helpful with all inbound and outbound calls to ensure top quality service. " [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7105429) Delbert M. Sr Account Manager > "Honestly I can point out anything that I dislike about Rilla. If I had to point out something it would be the slow upload time." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6872484) CM Chris M. Director of Operations > "Rilla provides accurate instant feedback that allows for another level of accountability and improvement for the field that we were previously..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6462211) SL Sarah L. Design consultant > "Not great at speech recognition when translating to text." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6886241) VR Victoria R. Coordinator > "We really enjoy Rilla from the task to the ai learning tips to the summary added to service titan." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7081537) VR Verified Reviewer Sales Rep > "Sometimes it just doesn't get reality." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7177034) JJ James J. HVAC Service Manager > "Rilla has helped me provide consistent coaching and real time feedback to improve the customer experience while increasing revenue and overall..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7068446) TC Tonia C. analytics and Marketing Manager > "There was a lot of up front work that we were not prepped and prepared for." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7032177) JK Joe K. Design Consultant and Sales > "Rilla is a wonderful tool. Since my sales job involves so much drive time, reviewing my appointments by listening to them while driving is a..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6510320) PP Paris P. Sales Manager > "It does drain phone battery. And it does not record phone calls." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6845389) TL Thomas L. New Home Consultant > "I like the feedback and recommendations based on customer interaction. Once we figured out how to use it the software became an asset." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7087367) CS Chandler S. Design Consultant > "The audio feedback is rough on a phone speaker." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7056628) CR Clemens R. Partner > "The AI integration is fantastic, and the areas it targets are evidence-based and predictive of success in a sales or negotiation environment." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6569695) DH Danny H. Design consultant > "It keeps you in check for your presentation but it can also have a negative effect if you feel like big brother is watching" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6510473) GF Garrett F. Online Sales Specialist > "The feedback from the AI tool is much more accurate and helpful than other AI tools we've used in the past as well." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7153234) MM Michael M. Service Tech Sales > "Mumbling and fast talking are the two biggest." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6858775) TL Thomas L. New Home Consultant > "I was skeptical at first, but we sales professionals need to stay professional and Rilla is a great tool for checking yourself regularly." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7087367) AC Ashley C. Service Advisor > "It can't distinguish between different voices between phones." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6794349) MD Matthew D. Sales Rep > "The call quality and feedback is really spot on, and helpful to see what I missed or did really well at." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7160217) RB Robert B. Garage Door Technician > "Mobile app search function doesn’t always seem to work. " [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6495362) MD Matthew D. Sales Rep > "Helps you stay the course, become disciplined and consistent, and find areas of improvement." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7160217) CH Carter H. Sales Representative > "However, ai language learning and voice recognition is virtually impossible to trust." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6712676) PH Paige H. General Office Manager > "Very easy to use and give us very valuable feedback on conversations with clients to help us improve our scripting for future interactions...." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7034584) TL Thomas L. New Home Consultant > "Hearing my own voice was painful at first." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7087367) TS Trevor S. Service technician > "Rilla is a good tool to improve call quality for customers." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7085411) JB James B. Process Auditor > "Ultimately, the bugs/glitches/yet-to-be-implemented issues I'm referencing don't impact the usage of the product, and half of them can be..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6300758) BC Bridgette C. Office Manager > "Rilla has provided us with a way to provide one on one training and ridealong capability without having to spend an entire day to be there." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6607728) GC Geoff C. Service Manager > "As with any voice transcription the voice transcription is not 100%." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6570609) CS Chandler S. Design Consultant > "I like that I am able to record talk ratio along with talk speed." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7056628) MC Michael C. Sales Manager > "not being able to use some features on tablet" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6399668) PH Paige H. General Office Manager > "Very positive experience with the exception of the difficulties of call recording which is where all of our customer support conversations take..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7034584) TC Tonia C. analytics and Marketing Manager > "This dilutes our trackers." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7032177) JK Jeff K. Electrical Manager > "I like that it will coach my technicians and gives me the opportunity to do ridealong coaching with them without actually spending the time to..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6817546) DE Dave E. Field Supervisor > "Transcripts don't always match the real audio." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6510110) AJ Anthony J. Sales Consultant > "This platform also makes it easy so I don’t have to have my face crammed in a notebook while with my customers." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7011757) HS Henry S. Electrician, Training Coordinator > "I had initial hesitations about the recording piece, but \[sensitive content hidden\] squashed all of those in his presentation." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6463932) GC Geoff C. Service Manager > "Rilla allows me to be far more in tune with the operations in the field and allow me to improve and coach more effectively" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6570609) DB Dylan B. Service Manager > "It doesn't pick up on the correct person that is speaking at the moment sometimes." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6551323) CS Christian S. Service Manager > "The platform is straightforward to use, and the coaching value has been especially helpful for development and accountability." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7140164) KK Kristie K. Water Technician > "Getting signed out and having issues being able to sign back in" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6565427) JZ Jim Z. Management > "I appreciate the opportunity to share with the team on how to improve our lives!" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7075106) RM ROEL M. HVAC SUPERVISOR > "AI NOT BEING ABLE TO DETECT WHEN ITS VOICE FROM TV,RADIO,OR REAL PERSON AND LABELING AS "CUSTOMER WHEN ITS NOT"" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6272921) [View Reviews](https://www.capterra.com/p/10016798/Rilla/reviews/) ## User interface 4.27 (308) [Rilla](https://www.capterra.com/p/10016798/Rilla/) 4.81 (361) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Service Fusion Top features 43/49 - Accounting Integration - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Automated Scheduling - Billing & Invoicing - Calendar Management - Client Portal - Contract/License Management - Customer Database - Customer History - Customer Management - Customizable Forms - Customizable Reports - Dispatch Management - Drag & Drop - Driver ETA - Electronic Payments - Electronic Signature - Generative AI - GPS - Historical Reporting - Inventory Control - Inventory Management - Job Management - Job Tracking - Location Tracking - Maintenance Scheduling - Mobile Access - Performance Metrics - Project Management - QuickBooks Integration - Quotes/Estimates - Real-Time Data - Real-Time Updates - Reminders - Reporting & Statistics - Route Optimization - Routing - Scheduling - Self Service Portal - Service History - Status Tracking - Technician Management - Third-Party Integrations - Time Tracking - Work Order Management [See all features](https://www.capterra.com/p/135788/Service-Fusion/#features) Rilla 35/49 - Accounting Integration - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Automated Scheduling - Billing & Invoicing - Calendar Management - Client Portal - Contract/License Management - Customer Database - Customer History - Customer Management - Customizable Forms - Customizable Reports - Dispatch Management - Drag & Drop - Driver ETA - Electronic Payments - Electronic Signature - Generative AI - GPS - Historical Reporting - Inventory Control - Inventory Management - Job Management - Job Tracking - Location Tracking - Maintenance Scheduling - Mobile Access - Performance Metrics - Project Management - QuickBooks Integration - Quotes/Estimates - Real-Time Data - Real-Time Updates - Reminders - Reporting & Statistics - Route Optimization - Routing - Scheduling - Self Service Portal - Service History - Status Tracking - Technician Management - Third-Party Integrations - Time Tracking - Work Order Management [See all features](https://www.capterra.com/p/10016798/Rilla/#features) ### Recognition Service Fusion is recognized as a top-rated tool in 5 Capterra Shortlist reports No recognitions have been awarded to Rilla ### Deployment & support Service Fusion Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Rilla Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Service Fusion - By KickServ - Located in United States - Founded in Rilla - By Rilla - Located in United States - Founded in ## Popular Comparisons [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) vs [FieldPulse](https://www.capterra.com/p/153475/FieldPulse/)[4.59 (466)](https://www.capterra.com/p/153475/FieldPulse/reviews/) $245/month Price Contact vendor for pricing 4.1 Features 4.4 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/135788-153475/Service-Fusion-vs-FieldPulse) [Rilla](https://www.capterra.com/p/10016798/Rilla/)[4.81 (361)](https://www.capterra.com/p/10016798/Rilla/reviews/) vs [Fathom](https://www.capterra.com/p/276054/Fathom/)[4.96 (808)](https://www.capterra.com/p/276054/Fathom/reviews/) Contact vendor for pricing Price $15/month 4.7 Features 4.9 4.8 Ease of Use 5.0 [View full comparison](https://www.capterra.com/compare/276054-10016798/Fathom-vs-Rilla) [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) vs [Jobber](https://www.capterra.com/p/127994/Jobber/)[4.58 (1,463)](https://www.capterra.com/p/127994/Jobber/reviews/) $245/month Price $39/month 4.1 Features 4.3 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/127994-135788/Jobber-vs-Service-Fusion) [Rilla](https://www.capterra.com/p/10016798/Rilla/)[4.81 (361)](https://www.capterra.com/p/10016798/Rilla/reviews/) vs [Talkatoo](https://www.capterra.com/p/198507/Talkatoo/)[4.71 (221)](https://www.capterra.com/p/198507/Talkatoo/reviews/) Contact vendor for pricing Price $40/month 4.7 Features 4.6 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/198507-10016798/Talkatoo-vs-Rilla) [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) vs [Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.64 (5,298)](https://www.capterra.com/p/153140/Connecteam/reviews/) $245/month Price $29/month 4.1 Features 4.5 4.3 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/135788-153140/Service-Fusion-vs-Connecteam) [Rilla](https://www.capterra.com/p/10016798/Rilla/)[4.81 (361)](https://www.capterra.com/p/10016798/Rilla/reviews/) vs [Gong.io](https://www.capterra.com/p/157969/Gong-io/)[4.81 (561)](https://www.capterra.com/p/157969/Gong-io/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.7 Features 4.7 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/157969-10016798/Gong-io-vs-Rilla) [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) vs [BuildOps](https://www.capterra.com/p/194155/BuildOps/)[4.43 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/) $245/month Price Contact vendor for pricing 4.1 Features 4.2 4.3 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/135788-194155/Service-Fusion-vs-BuildOps) [Rilla](https://www.capterra.com/p/10016798/Rilla/)[4.81 (361)](https://www.capterra.com/p/10016798/Rilla/reviews/) vs [Transkriptor](https://www.capterra.com/p/251933/Transkriptor/)[4.75 (551)](https://www.capterra.com/p/251933/Transkriptor/reviews/) Contact vendor for pricing Price $8.33/month 4.7 Features 4.7 4.8 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/251933-10016798/Transkriptor-vs-Rilla) [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) vs [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.35 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4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/135788-159911/Service-Fusion-vs-Fracttal) [Rilla](https://www.capterra.com/p/10016798/Rilla/)[4.81 (361)](https://www.capterra.com/p/10016798/Rilla/reviews/) vs [Jobber](https://www.capterra.com/p/127994/Jobber/)[4.58 (1,463)](https://www.capterra.com/p/127994/Jobber/reviews/) Contact vendor for pricing Price $39/month 4.7 Features 4.3 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/127994-10016798/Jobber-vs-Rilla)