# Compare Service Fusion vs ServiceBox 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Service Fusion and ServiceBox based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/135788-136363/Service-Fusion-vs-ServiceBox

---

# Service Fusion vs ServiceBox Features and Cost Comparison

Last updated March 14th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Service FusionServiceBox2/4 selected

[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.3 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

[ServiceBox](https://www.capterra.com/p/136363/ServiceBox/)[4.3 (168)](https://www.capterra.com/p/136363/ServiceBox/reviews/)

[## Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.3 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

Starting Price

$245.00/month

Value-for-Money

4.2

Functionality

4.1

Ease of Use

4.3

Customer Service

4.3

Reviews Sentiment

JB

BM

TW

Based on [308 reviews](#user-reviews)

Positive

263

Neutral

20

Negative

25

[## ServiceBox](https://www.capterra.com/p/136363/ServiceBox/)[4.3 (168)](https://www.capterra.com/p/136363/ServiceBox/reviews/)

Starting Price

$35.00/month

Value-for-Money

4.3

Functionality

4.1

Ease of Use

4.3

Customer Service

4.3

Reviews Sentiment

JS

AR

Based on [168 reviews](#user-reviews)

Positive

147

Neutral

20

Negative

1

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## Summary

* * *

Key features rated by users

Features selected based on 6,164 reviews from field service management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

77%Fit

Feature ratings

Mobile Access

4.0

Scheduling

4.4

Billing & Invoicing

4.1

Quotes/Estimates

3.9

CRM

3.7

71%Fit

Missing features

Feature ratings

Mobile Access

4.1

Scheduling

4.6

Billing & Invoicing

4.4

Quotes/Estimates

4.3

CRM

NA

User satisfaction

User satisfaction

4.3

User reviews[308](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

Ease of use

4.3

Functionality

4.1

Value for money

4.2

Customer support

4.3

User satisfaction

4.3

User reviews[168](https://www.capterra.com/p/136363/ServiceBox/reviews/)

Ease of use

4.3

Functionality

4.1

Value for money

4.3

Customer support

4.3

Price starts from

Price starts from

$245Flat Rate, Per Month

-   Free version
-   Free trial

Price starts from

$35Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Service Fusion is used by HVAC contractors, plumbers, electricians, appliance repair services, locksmiths, landscapers, cleaning services, and field service contractors.

Best for

Designed for HVAC contractors, plumbing contractors, electrical contractors, commercial service contractors, industrial maintenance contractors, and fire safety contractors.

## User reviews

Pros & cons

JB

Johnathan B.

Business Manager

> "The setup process was easy, the support team has been responsive and helpful, and the software has provided many features that..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131436)

AG

Andrew G.

Production Manager

> "After all they produce software for managing relationships and billing clients but they can't allow their own clients to access..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7020270)

BM

Bobby M.

Owner

> "The ability to have all of the most important functions of my business in one software that also automates customer communication."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074207)

PW

Pam W.

Owner and Office Manager

> "Service Fusion's reporting is useless, as it's impossible to run a valid report on all active service/maintenance plans."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131495)

TW

TRAVIS W.

Service Manager

> "The platform is user‑friendly, and once everything is set up, it streamlines scheduling, dispatching, and customer communication."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7079054)

PW

Pam W.

Owner and Office Manager

> "You can't run job reports, for example, to be able to determine how long it takes us to complete a job."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131495)

JW

Jim W.

Operations Manager

> "It is accomplishing or primary goal which was to create a record of jobs past so that we can reference them inthe future which is..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7075829)

RP

Rick P.

President

> "Being unable to view "ALL" the PM Jobs for each month in a LARGE VIEWABLE WINDOW sucks!"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7075403)

CM

Chelsea M.

Office Manager

> "I like the customer support, and that our technicians can add notes and photos in real time."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074813)

TB

Tony B.

Account Executive

> "I have not been able to figure out if there is a way to search for customers based on geographic location."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074190)

TW

TRAVIS W.

Service Manager

> "Having customer history, job notes, and quotes in one system improves response time and accuracy."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7079054)

MC

Michael C.

Manager

> "Task" items mysteriously delete themselves from the schedule. But the real issue is our data. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7105357)

JM

John M.

Operations Manager - Service and Special Projects Division

> "Latest updates to the app and backend have resulted in a smoother operating experince, this app is definetly on the right track."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7133246)

RS

Rebecca S.

Office Manager

> "When doing progress billing it is not easy to add late fees to the last invoice paid. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074164)

SH

Sharon H.

Office Administrator

> "Service Fusion provides good value for money, easy to use for the entire team, prompt and helpful customer support, and employee..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074932)

AS

Ashley S.

service coordinator

> "the customizable document feature is lacking."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131499)

EG

Ed G.

Sales Management

> "Very satisfied, very easy to navigate, the menu is clear and precise, reports function works very well I like it you can search..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7108434)

GK

Gary K.

Owner

> "The dashboard does not let you see the backend info with a click."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131520)

TW

TRAVIS W.

Service Manager

> "Mobile app access keeps field techs aligned and reduces back‑and‑forth emails or calls."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7079054)

IK

Ilan K.

President

> "Poor customer support, bad UX/UI, poor customization."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131449)

SS

Stacey S.

Owner, accounts payable, admin

> "I love that they have a phone system that works over the internet, loads of additional features such as inventory tracking,..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721)

DC

Daniel C.

Service Manager

> "After last upgrade the web site has slow page boot up."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074799)

PW

Pam W.

Owner and Office Manager

> "We have found some work arounds and still do many things manually because we often don't have time to be messing with software..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131495)

CA

Chris A.

Territory Manager

> "Moving to new pages and functions having it go off needs to stop!"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074310)

AG

Alfred G.

sales manager

> "i like the schedule, its friendly usage and the billing is good, payments and invoice is good , communication ifs good"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7095807)

CY

Chad Y.

Sales

> "system is very user friendly, The support-help could be better, I don't like the online help request function."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074390)

DM

Duane M.

Cabinet And Appliance Manager

> "I like the overall layout, and being able to color code the jobs for an easy visualization. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074179)

GS

Gregg S.

Director of Operations

> "It is just very slow to update the software or add meaningful features. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131562)

DC

Daniel C.

Service Manager

> "I use Service Fusion daily to track and complete task with great confidence and accuracy. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074799)

AG

Andrew G.

Production Manager

> "Then they refused to make the switch and started to deactivate my team's accounts, meanwhile our team is trying to get ahold of..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7020270)

JH

John H.

Owner

> "I find the software overall very easy to use, and not being huge on using a computer I find it simple to look up our customers to..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074151)

MJ

Melissa J.

Business Manager

> "Nobody has resolved our issue in our almost-two-years with SF of syncing. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074166)

BS

Brandy S.

Office Manager

> "The dispatch grid is nice to see everything and being able to customize what things it shows is great."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7132103)

JW

Jennifer W.

Customer Relations Manager

> "Some of the updates that have caused issues with the program."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074147)

MJ

Melissa J.

Business Manager

> "The Jobs Dashboard and Estimates Dashboard make it so easy to find the information we are looking for."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074166)

BH

Breanna H.

Builder Relations Manager

> "I have experienced the dispatch page not loading at times."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074216)

JH

John H.

Owner

> "I appreciate how easy it is to generate a PO#, and the ability to email it to any of our vendors to get the order placed."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074151)

GS

Gregg S.

Director of Operations

> "We have a lot of areas that do not have a good signal."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131562)

AS

Ashley S.

service coordinator

> "The amount of users (unlimited) for the cost, is the best value for money in comparison with similar software."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131499)

BS

Brandy S.

Office Manager

> "They have taken up to a year and a half to fix an issue on their end."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7132103)

PG

Paul G.

Director of Operations

> "Everything you need for a CRM is easily accessible via the app or the online dashboard. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131481)

MC

Michael C.

Manager

> "Customer service is virtually nonexistent. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7105357)

LE

Leisa E.

Administrative Assistant

> "It is very detailed and helps keep my day-to-day task organized."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074148)

SS

Stacey S.

Owner, accounts payable, admin

> "At first we were excited about the new platform, but after four months of paying for our current platform (Jobber) and Service..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721)

JH

John H.

Owner

> "It's very easy for me to update an existing customer, or to add a new customer to the system."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074151)

CR

Carina R.

Accounts Receivable

> "not been able to void invoices, the service management agreement does not detail anything this feature should be able to tell me..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280870)

PW

Pam W.

Owner and Office Manager

> "The most recent search update and notifications are a huge improvement!"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131495)

SS

Stacey S.

Owner, accounts payable, admin

> "Even more disappointing that they have no way to migrate job history and it took us four months and so far about 4k to find out."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721)

RS

Rebecca S.

Office Manager

> "Love the communication with the customer through emails and text message. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074164)

SS

Stacey S.

Owner, accounts payable, admin

> "We've spent a lot of time working on getting it set up but can't continue investing time and money into a program that doesn't..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721)

PW

Phil W.

Admin

> "Improvements to mobile app and features added to enhance app"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7132405)

SS

Stacey S.

Owner, accounts payable, admin

> "Even last week when they charged our card for $2500 with zero explanation (I can only assume it's for the next three months) and..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721)

PK

Pavan K.

Project Manager

> "Over all its good. but if you can speed up the pages opening time, that would be great."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7076819)

SS

Stacey S.

Owner, accounts payable, admin

> "The breaking point came yesterday when we discovered much to our chagrin that the job history could not be migrated. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721)

PW

Phil W.

Admin

> "You are trying to be more responsive to issues, current & improving responsiveness."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7132405)

AN

Albert N.

President

> "Service call a.i. needs a lot of work for a new set up and to many missed calls as customer service told me that if i didn't like..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280913)

MC

Miriam C.

Office Manager

> "It has truly simplified our workload and schedules. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074710)

JL

Jessica L.

Project manager

> "Reports are not easy to use."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074146)

AS

Ashley S.

service coordinator

> "Onboarding was great, and fairly easy data import, the cost is budget friendly especially with unlimited users."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131499)

SS

Stacey S.

Owner, accounts payable, admin

> "Really disappointing customer service and trying to cancel is turning out to be incredibly difficult! "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721)

EG

Ed G.

Sales Management

> "Very easy to create an estimate as well as converting an estimate into a job"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7108434)

AW

Andrea W.

Administrative Assistant

> "The scheduling and reporting features are sometimes skewed if the date is not entered correctly."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6281846)

PW

Pam W.

Owner and Office Manager

> "Hoping Service Fusion keeps its promise to keep updating their system."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131495)

JP

Jamie P.

Project Engineer

> "Document set up and formatting is a major challenge, especially if you have a lot of info for a small space."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280995)

JM

Julie M.

Business Development

> "The speed on the desktop has gotten faster, which is great. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131454)

PB

Paul B.

Member

> "Also getting our text numbers back to our main number not a 888 number still is a problem."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280843)

CM

Chelsea M.

Office Manager

> "Invoicing directly from the software is great"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074813)

EV

Elizabeth V.

Accounting

> "Can not take payments for multiples locations at the same time if they are separate accounts."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280837)

GK

Gary K.

Owner

> "We are using most every feature and look forward to long awaited upgrades."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131520)

SS

Stacey S.

Owner, accounts payable, admin

> "Rather than throw good money after bad, we're pulling the plug. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721)

CY

Chad Y.

Sales

> "converting estimates to orders very easy"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074390)

LJW

Lila J W.

Broker

> "We signed up because their sales people told us that their system would work for what we needed. After we signed up and paid..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___5091621)

JM

John M.

Operations Manager - Service and Special Projects Division

> "With an expanding team we are experiencing good value for the money we are spending."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7133246)

LJW

Lila J W.

Broker

> "We will never use or recommend this service. If their sales force can not be honest upfront and the administration will not..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___5091621)

CA

Chris A.

Territory Manager

> "Very easy to navigate and the estimating function is a game changer!"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074310)

AD

Alex D.

Administrative

> "Also, our customers in QB had customer numbers in front of their names, and its an ongoing issue with the integration tool not..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___4631433)

CY

Chad Y.

Sales

> "scheduling is easy and adaptable with changes"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074390)

AL

Adam L.

President

> "The new company leadership is unethical."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#SoftwareAdvice___6508225)

CA

Chris A.

Territory Manager

> "Field workers also love the convenience in the field."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074310)

SJ

Steven J.

Operations

> "Customer support was not very responsive."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6553188)

[View Reviews](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

JS

Joel S.

Sales Marketing Lead

> "We have been able to capture everything from Notes, 3rd Party Quotes, and Photos of our job sites to make it easier for our Sales..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6819368)

BS

Benjamin S.

Owner

> "With any software that allows so many intricacies, it is inevitable that after a long duration of diving deep into utilizing all of..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6816318)

AR

Anna R.

Client Coordinator

> "It's met our needs in that it allows us to have a live database that our technicians and our office can see at the same time so that..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___7032539)

TW

Todd W.

general manger

> "emails sent out end up in spam for a lot of our existing clients, meaning they do not pay their invoices without extra manual work."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6884226)

GV

Gary V.

HVAC senior service technician

> "I like the fact that along with adding the information on the job that it also includes the labor and the appropriate purchase order..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6816864)

TB

Tyler B.

HVAC

> "The result is still confusion, wasted time, duplicate or erroneous entries of notes or units that admins will need to override and..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6821623)

KV

Kurt V.

Assistant Plumber

> "It has a wide range of features for scheduling your weeks, you can log your time in jobs sites, job site info, job location info and..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___7032272)

CM

Claudette M.

Bookkeeper

> "not great for businesses that have retail & service type sales - having to create a work order for an over the counter sale takes..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6580451)

TG

Tarek G.

Manager

> "I also appreciate how it integrates work orders with quotes and invoicing, as well as its ability to synchronize with various ERP..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___7032777)

HT

Hau T.

Service Manager

> "Software only work online, so if you have no internet or cell coverage you won't be able to do anything."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6874173)

JJ

Jocelynn J.

Plumbing Heating Mechanical

> "Service Box works well with Sage Accounting when syncing invoices instead of manually inputting into Sage, all we have to do is sync..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6874045)

TB

Tyler B.

HVAC

> "The app feels like an early access/beta that still needs a lot of polishing, yet I haven’t seen a useful update in over a year and a..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6821623)

FZ

Frank Z.

Electrician

> "it helps me to put hours and notes more efficiently, easier to review the notes when i need to, and also it keeps the info forever"

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___7032240)

JJ

Jocelynn J.

Plumbing Heating Mechanical

> "At this time I do not have anything to address that we least like. If we have any issues on the app they get back to us and help fix..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6874045)

AR

Anna R.

Client Coordinator

> "I like that the program allows us to keep records of our customers and their equipment all in one place."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___7032539)

CD

Connor D.

Foreman tower technician

> "Aswell as not being able to input when offline to be automatically updated in when returning online."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6474878)

CB

Curtis B.

General Manager

> "It has saved me and our staff thousands of hours, as well as eliminated errors in our workflow which used to be Excel-based."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6884190)

HT

Hugo T.

Estimator Project Manager

> "For example, when I send an email, I want to remove the WO document, but it is not allowed."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6586858)

TF

Tony F.

Owner

> "The system also integrates well with other tools, like our invoicing processes, further streamlining our workflows."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6579895)

BE

Bryan E.

Service Manager

> "Sometimes the mobile interface can be touchy or clumsy by touching the wrong link or button."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6690857)

CB

Cam B.

Operations Manager

> "It’s highly customizable, allowing us to tailor it to our specific needs, and their communication about updates is excellent—we..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6597050)

TB

Tyler B.

HVAC

> "The flow and layout is often archaic and difficult."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6821623)

TL

Trevor L.

Construction Electrician

> "I came from a paper copy company to a service box company, the learning curve wasnt too stessful or time consuming; over a few weeks..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6873369)

JV

Justin V.

HVAC tech

> "Font is small and makes it difficult to read."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6817849)

SO

Stefanee O.

Office Admin

> "A bit of a learning curve at first, but once you are using the system, its a solid tool for managing service-based work."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___7042478)

HT

Hau T.

Service Manager

> "It has PM feature but is not very robust."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6874173)

TF

Tony F.

Owner

> "ServiceBox offers an intuitive platform, enabling our team to quickly adapt and efficiently manage tasks without extensive training."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6579895)

CD

Connor D.

Foreman tower technician

> "The app seems quite useless, you can't do anything with it without opening the webpage."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6474878)

TF

Tony F.

Owner

> "Overall, Service Box has allowed us to be more efficient and responsive to our customers’ needs, which is invaluable in a service..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6579895)

AD

Adam D.

Refrigeration mechanic

> "Sometime hard to find notes on specific equipment"

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6579500)

CB

Cam B.

Operations Manager

> "Another bonus is its ability to link with accounting software (though we haven’t taken advantage of this feature yet, but it’s..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6597050)

SO

Stefanee O.

Office Admin

> "Customer service was always hit or miss."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___7042478)

GH

Greg H.

President

> "The mobile app allows our guys to check and work from anywhere."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6581185)

BB

Brian B.

Owner

> "Very often photos that are taken disappear off the mobile appHave to type a job in a few times before it is recognized on the..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___4362152)

TG

Tarek G.

Manager

> "Overall, I would say I’m partially satisfied, given the type of work we do (mainly service work and new installation projects)."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___7032777)

TF

Tony F.

Owner

> "It is difficult to use."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6579895)

JS

Joel S.

Sales Marketing Lead

> "ServiceBox has been a huge factor in our productivity in our company."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6819368)

AK

Ahmad K.

Director

> "sometimes the mobile app is not doing what it is supposed to do ."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___3849645)

Maxine L.

BD Manager

> "The biggest pro for us is they fully integrate with Sage 50 Canada."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6873393)

JS

John S.

Labor Forman

> "I have to click through several buttons and screens to get to places I want to go in the app When I want to go back a page, it takes..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___2411941)

JJ

Jocelynn J.

Plumbing Heating Mechanical

> "The app is easy to learn as it usually only takes a few hours to go over and figure out what information goes where."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6874045)

GB

Greg B.

Wastewater Operator

> "The app does crash every once in a while when trying to upload photos to benchseets the screen will go all black and I have to force..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___2426451)

JV

Justin V.

HVAC tech

> "It’s easy to share customer and job site information with other technicians."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6817849)

TC

Tanya C.

Administrative Assistant

> "there is not much option of customization like we can not customize the layout of invoices or workorder"

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___2411592)

EH

Edvard H.

Co owner

> "I like that service box is integrated with quick books."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___7032203)

SH

Sara H.

AR/AP

> "The search feature is not reliable due to how it sorts through keywords."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___2411698)

TF

Tony F.

Owner

> "Being mobile is critical for me as the owner, and Service Box makes this possible."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6579895)

JL

Jeff L.

Owner

> "Some issues with glitching on mobile platform (on occasion) needs some additional features"

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___2414102)

PR

Phoebee R.

Office Administration

> "I find Service box to be easy to use and understand and if there is a problem someone is always available to help and answer your..."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___7033657)

CS

Clayton S.

Electrician

> "Hit the check in or out and the submit button sometimes don’t respond and sits in loading"

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___2411910)

EH

Edvard H.

Co owner

> "I like that a lot of our business needs are under one platform"

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___7032203)

MG

Matthew G.

Technical Team Lead

> "Doesnt show what needs to be replaced with ease, need to comb through the list, no indicator is available"

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___2420312)

JS

Jeremy S.

Electrician

> "My experience has been largely positive with very few hiccups or steep learning curves."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6816443)

PP

PETER P.

president

> "some items re hard to find, for example, changing client information once it has been set up"

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___2420854)

TS

Travis S.

Manager IT

> "For the most part, it's good it helps keep our company organized and on track and the price is not bad either."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6602992)

SH

Sara H.

AR/AP

> "It is not what we thought it was going to be and does not function how we'd hoped."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___2411698)

TF

Tony F.

Owner

> "This flexibility allows me to stay connected to the business no matter where I am."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6579895)

SH

Sara H.

AR/AP

> "Too small and clustered."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___2411698)

LO

Lia O.

Vice President

> "Pricing is very affordable - considering the amount of time saved when implemented."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6816347)

LK

Lucas K.

Foreman

> "We have difficulty seeing where the other workers are."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___2426443)

JJ

Jocelynn J.

Plumbing Heating Mechanical

> "I strongly recommend if you don't have Service Box get it, the cost is very fair and well worth it in the long run."

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___6874045)

RS

Roger S.

Office Manager

> "It is really larger and more complicated than we need! "

[See full review](https://www.capterra.com/p/136363/ServiceBox/#Capterra___2426454)

[View Reviews](https://www.capterra.com/p/136363/ServiceBox/reviews/)

## User interface

4.27 (308)

[ServiceBox](https://www.capterra.com/p/136363/ServiceBox/)

4.32 (168)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Accounting Integration

207

Important

Activity Dashboard

150

Important

Activity Tracking

120

Important

Service Fusion

Top features

33/45

-   Accounting Integration
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Notifications
-   API
-   Billing & Invoicing
-   Calendar Management
-   Chatbot
-   Contact Database
-   Contract/License Management
-   CRM
-   Customizable Fields
-   Customizable Forms
-   Dispatch Management
-   Documentation Management
-   Drag & Drop
-   Electronic Signature
-   File Storage
-   Forms Management
-   Generative AI
-   GPS
-   Inventory Management
-   Maintenance Scheduling
-   Mobile Access
-   Monitoring
-   Online Time Clock
-   Payment Collection in the Field
-   Personalization and Recommendation
-   Process/Workflow Automation
-   Quotes/Estimates
-   Real-Time Data
-   Reporting & Statistics
-   Resource Allocation
-   Routing
-   Scheduling
-   Self Service Portal
-   Service History
-   Service Level Agreement (SLA) Management
-   Status Tracking
-   Third-Party Integrations
-   Workflow Management
-   Workforce Management
-   Work Order Management

[See all features](https://www.capterra.com/p/135788/Service-Fusion/#features)

ServiceBox

31/45

-   Accounting Integration
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Notifications
-   API
-   Billing & Invoicing
-   Calendar Management
-   Chatbot
-   Contact Database
-   Contract/License Management
-   CRM
-   Customizable Fields
-   Customizable Forms
-   Dispatch Management
-   Documentation Management
-   Drag & Drop
-   Electronic Signature
-   File Storage
-   Forms Management
-   Generative AI
-   GPS
-   Inventory Management
-   Maintenance Scheduling
-   Mobile Access
-   Monitoring
-   Online Time Clock
-   Payment Collection in the Field
-   Personalization and Recommendation
-   Process/Workflow Automation
-   Quotes/Estimates
-   Real-Time Data
-   Reporting & Statistics
-   Resource Allocation
-   Routing
-   Scheduling
-   Self Service Portal
-   Service History
-   Service Level Agreement (SLA) Management
-   Status Tracking
-   Third-Party Integrations
-   Workflow Management
-   Workforce Management
-   Work Order Management

[See all features](https://www.capterra.com/p/136363/ServiceBox/#features)

### Recognition

Service Fusion is recognized as a top-rated tool in 2 Capterra Shortlist reports

ServiceBox is recognized as a top-rated tool in 1 Capterra Shortlist reports

### Deployment & support

Service Fusion

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

ServiceBox

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Service Fusion

-   By KickServ
-   Located in United States
-   Founded in

ServiceBox

-   By Jobbox Software
-   Located in Canada
-   Founded in 2011

## Popular Comparisons

[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

vs

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4.4

4.3

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$35/month

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4.1

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4.3

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[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

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4.3

4.3

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[ServiceBox](https://www.capterra.com/p/136363/ServiceBox/)[4.32 (168)](https://www.capterra.com/p/136363/ServiceBox/reviews/)

vs

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$35/month

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Contact vendor for pricing

4.1

Features

4.2

4.3

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/136363-194155/ServiceBox-vs-BuildOps)

[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

vs

[Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.64 (5,203)](https://www.capterra.com/p/153140/Connecteam/reviews/)

$245/month

Price

$29/month

4.1

Features

4.5

4.3

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/135788-153140/Service-Fusion-vs-Connecteam)

[ServiceBox](https://www.capterra.com/p/136363/ServiceBox/)[4.32 (168)](https://www.capterra.com/p/136363/ServiceBox/reviews/)

vs

[Jobber](https://www.capterra.com/p/127994/Jobber/)[4.58 (1,456)](https://www.capterra.com/p/127994/Jobber/reviews/)

$35/month

Price

$39/month

4.1

Features

4.3

4.3

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/127994-136363/Jobber-vs-ServiceBox)

[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

vs

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$245/month

Price

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4.1

Features

4.2

4.3

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/135788-194155/Service-Fusion-vs-BuildOps)

[ServiceBox](https://www.capterra.com/p/136363/ServiceBox/)[4.32 (168)](https://www.capterra.com/p/136363/ServiceBox/reviews/)

vs

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$35/month

Price

Contact vendor for pricing

4.1

Features

4.2

4.3

Ease of Use

4.1

[View full comparison](https://www.capterra.com/compare/136363-150053/ServiceBox-vs-ServiceTitan)

[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

vs

[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.35 (332)](https://www.capterra.com/p/150053/ServiceTitan/reviews/)

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Price

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4.1

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4.2

4.3

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4.1

Features

4.6

4.3

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[View full comparison](https://www.capterra.com/compare/136363-162600/ServiceBox-vs-Limble-CMMS)

[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

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4.1

Features

4.5

4.3

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[ServiceBox](https://www.capterra.com/p/136363/ServiceBox/)[4.32 (168)](https://www.capterra.com/p/136363/ServiceBox/reviews/)

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