# Compare Service Fusion vs Fulcrum 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Service Fusion and Fulcrum based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/135788-136604/Service-Fusion-vs-Fulcrum

---

# Service Fusion vs Fulcrum Features and Cost Comparison

Last updated March 14th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Service FusionFulcrum2/4 selected

[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.3 (289)](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

[Fulcrum](https://www.capterra.com/p/136604/Fulcrum/)[4.7 (236)](https://www.capterra.com/p/136604/Fulcrum/reviews/)

[## Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.3 (289)](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

Starting Price

$245.00/month

Value-for-Money

4.3

Functionality

4.1

Ease of Use

4.3

Customer Service

4.3

Reviews Sentiment

BM

TW

JW

Based on [289 reviews](#user-reviews)

Positive

248

Neutral

16

Negative

25

[## Fulcrum](https://www.capterra.com/p/136604/Fulcrum/)[4.7 (236)](https://www.capterra.com/p/136604/Fulcrum/reviews/)

Starting Price

$43.00/month

Value-for-Money

4.5

Functionality

4.5

Ease of Use

4.7

Customer Service

4.6

Reviews Sentiment

Based on [236 reviews](#user-reviews)

Positive

234

Neutral

1

Negative

1

## Summary

* * *

Key features rated by users

Features selected based on 5,933 reviews from field service management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

77%Fit

High performer

Feature ratings

Mobile Access

4.1

Scheduling

4.4

Billing & Invoicing

4.1

Quotes/Estimates

4.0

CRM

3.5

\--%Fit

Missing features

Not enough reviews

Feature ratings

Mobile Access

4.6

Scheduling

NA

Billing & Invoicing

NA

Quotes/Estimates

NA

CRM

4.0

User satisfaction

User satisfaction

4.3

User reviews[289](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

Ease of use

4.3

Functionality

4.1

Value for money

4.3

Customer support

4.3

User satisfaction

4.7

User reviews[236](https://www.capterra.com/p/136604/Fulcrum/reviews/)

Ease of use

4.7

Functionality

4.5

Value for money

4.5

Customer support

4.6

Price starts from

Price starts from

$245Flat Rate, Per Month

-   Free version
-   Free trial

Price starts from

$43Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Service Fusion is used by HVAC contractors, plumbers, electricians, appliance repair services, locksmiths, landscapers, cleaning services, and field service contractors.

Best for

Fulcrum is a field-first platform for streamlining field data collection in industries like utilities and engineering. Its AI-powered tools boost accuracy and enable smarter decisions in real time.

## User reviews

Pros & cons

BM

Bobby M.

Owner

> "The ability to have all of the most important functions of my business in one software that also automates customer..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074207)

AG

Andrew G.

Production Manager

> "After all they produce software for managing relationships and billing clients but they can't allow their own clients to..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7020270)

TW

TRAVIS W.

Service Manager

> "The platform is user‑friendly, and once everything is set up, it streamlines scheduling, dispatching, and customer..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7079054)

RP

Rick P.

President

> "Being unable to view "ALL" the PM Jobs for each month in a LARGE VIEWABLE WINDOW sucks!"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7075403)

JW

Jim W.

Operations Manager

> "It is accomplishing or primary goal which was to create a record of jobs past so that we can reference them inthe future..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7075829)

CR

Carina R.

Accounts Receivable

> "not been able to void invoices, the service management agreement does not detail anything this feature should be able to..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280870)

CM

Chelsea M.

Office Manager

> "I like the customer support, and that our technicians can add notes and photos in real time."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074813)

TB

Tony B.

Account Executive

> "I have not been able to figure out if there is a way to search for customers based on geographic location."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074190)

TW

TRAVIS W.

Service Manager

> "Having customer history, job notes, and quotes in one system improves response time and accuracy."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7079054)

AG

Andrew G.

Production Manager

> "Then they refused to make the switch and started to deactivate my team's accounts, meanwhile our team is trying to get..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7020270)

SH

Sharon H.

Office Administrator

> "Service Fusion provides good value for money, easy to use for the entire team, prompt and helpful customer support, and..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074932)

MC

Michael C.

Manager

> "Task" items mysteriously delete themselves from the schedule. But the real issue is our data. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7105357)

EG

Ed G.

Sales Management

> "Very satisfied, very easy to navigate, the menu is clear and precise, reports function works very well I like it you can..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7108434)

RS

Rebecca S.

Office Manager

> "When doing progress billing it is not easy to add late fees to the last invoice paid. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074164)

TW

TRAVIS W.

Service Manager

> "Mobile app access keeps field techs aligned and reduces back‑and‑forth emails or calls."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7079054)

DC

Daniel C.

Service Manager

> "After last upgrade the web site has slow page boot up."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074799)

SS

Stacey S.

Owner, accounts payable, admin

> "I love that they have a phone system that works over the internet, loads of additional features such as inventory..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721)

AN

Albert N.

President

> "Service call a.i. needs a lot of work for a new set up and to many missed calls as customer service told me that if i..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280913)

AG

Alfred G.

sales manager

> "i like the schedule, its friendly usage and the billing is good, payments and invoice is good , communication ifs good"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7095807)

CA

Chris A.

Territory Manager

> "Moving to new pages and functions having it go off needs to stop!"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074310)

DM

Duane M.

Cabinet And Appliance Manager

> "I like the overall layout, and being able to color code the jobs for an easy visualization. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074179)

CY

Chad Y.

Sales

> "system is very user friendly, The support-help could be better, I don't like the online help request function."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074390)

DC

Daniel C.

Service Manager

> "I use Service Fusion daily to track and complete task with great confidence and accuracy. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074799)

MJ

Melissa J.

Business Manager

> "Nobody has resolved our issue in our almost-two-years with SF of syncing. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074166)

JH

John H.

Owner

> "I find the software overall very easy to use, and not being huge on using a computer I find it simple to look up our..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074151)

JW

Jennifer W.

Customer Relations Manager

> "Some of the updates that have caused issues with the program."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074147)

MJ

Melissa J.

Business Manager

> "The Jobs Dashboard and Estimates Dashboard make it so easy to find the information we are looking for."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074166)

BH

Breanna H.

Builder Relations Manager

> "I have experienced the dispatch page not loading at times."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074216)

JH

John H.

Owner

> "I appreciate how easy it is to generate a PO#, and the ability to email it to any of our vendors to get the order placed."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074151)

AW

Andrea W.

Administrative Assistant

> "The scheduling and reporting features are sometimes skewed if the date is not entered correctly."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6281846)

LE

Leisa E.

Administrative Assistant

> "It is very detailed and helps keep my day-to-day task organized."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074148)

JP

Jamie P.

Project Engineer

> "Document set up and formatting is a major challenge, especially if you have a lot of info for a small space."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280995)

JH

John H.

Owner

> "It's very easy for me to update an existing customer, or to add a new customer to the system."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074151)

MC

Michael C.

Manager

> "Customer service is virtually nonexistent. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7105357)

RS

Rebecca S.

Office Manager

> "Love the communication with the customer through emails and text message. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074164)

SS

Stacey S.

Owner, accounts payable, admin

> "At first we were excited about the new platform, but after four months of paying for our current platform (Jobber) and..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721)

PK

Pavan K.

Project Manager

> "Over all its good. but if you can speed up the pages opening time, that would be great."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7076819)

PB

Paul B.

Member

> "Also getting our text numbers back to our main number not a 888 number still is a problem."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280843)

MC

Miriam C.

Office Manager

> "It has truly simplified our workload and schedules. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074710)

EV

Elizabeth V.

Accounting

> "Can not take payments for multiples locations at the same time if they are separate accounts."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280837)

EG

Ed G.

Sales Management

> "Very easy to create an estimate as well as converting an estimate into a job"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7108434)

SS

Stacey S.

Owner, accounts payable, admin

> "Even more disappointing that they have no way to migrate job history and it took us four months and so far about 4k to..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721)

CM

Chelsea M.

Office Manager

> "Invoicing directly from the software is great"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074813)

SS

Stacey S.

Owner, accounts payable, admin

> "We've spent a lot of time working on getting it set up but can't continue investing time and money into a program that..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721)

CY

Chad Y.

Sales

> "converting estimates to orders very easy"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074390)

SS

Stacey S.

Owner, accounts payable, admin

> "Even last week when they charged our card for $2500 with zero explanation (I can only assume it's for the next three..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721)

CA

Chris A.

Territory Manager

> "Very easy to navigate and the estimating function is a game changer!"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074310)

NA

Natalie A.

Manager

> "invoicing can be complicated when you change to progress billing."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6281856)

CY

Chad Y.

Sales

> "scheduling is easy and adaptable with changes"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074390)

SS

Stacey S.

Owner, accounts payable, admin

> "The breaking point came yesterday when we discovered much to our chagrin that the job history could not be migrated. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721)

CA

Chris A.

Territory Manager

> "Field workers also love the convenience in the field."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074310)

AJ

Alicia J.

Co-Owner

> "Not being able to see the customer file while taking a payment. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6282156)

BH

Breanna H.

Builder Relations Manager

> "There are so many different features this program offers."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074216)

JL

Jessica L.

Project manager

> "Reports are not easy to use."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074146)

PM

Petrina M.

Operation Manager

> "Over all when we switched it was difficult, we had a really good capable Service Fusion person that went above and..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280877)

FW

Frank W.

Service Manager

> "The accounting side can be a little confusing especially for a novice with that side of the business."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6282096)

KL

Kevin L.

Operations Manager

> "very user friendly, takes less than 30 minutes to cover what is needed for a new tech or office worker that needs to use..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280854)

LW

Lisa W.

Office Manager

> "Invoicing issues before job is done."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280829)

JS

Janine S.

owner

> "Service Fusion has so many options that you can create; the setup is robust but worth it."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280860)

SS

Stacey S.

Owner, accounts payable, admin

> "Really disappointing customer service and trying to cancel is turning out to be incredibly difficult! "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721)

MC

Miriam C.

Office Manager

> "I recommend it to everyone who has service technicians and schedules."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074710)

SS

Stacey S.

Owner, accounts payable, admin

> "Rather than throw good money after bad, we're pulling the plug. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721)

FW

Frank W.

Service Manager

> "After working with Service Fusion for 2+ years I understand that I have more to learn from it, but it sure makes certain..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6282096)

LJW

Lila J W.

Broker

> "We signed up because their sales people told us that their system would work for what we needed. After we signed up..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___5091621)

HC

Heather C.

Director of Data Management

> "Customer service has also been awesome."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7078443)

LJW

Lila J W.

Broker

> "We will never use or recommend this service. If their sales force can not be honest upfront and the administration..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___5091621)

HS

Hannah S.

Project Manager Assistant

> "Customer support is always quick and knows how to help."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074339)

AD

Alex D.

Administrative

> "Also, our customers in QB had customer numbers in front of their names, and its an ongoing issue with the integration..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___4631433)

JB

Jeanie B.

Administrator

> "The technicians are fabulous to work with. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074320)

AL

Adam L.

President

> "The new company leadership is unethical."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#SoftwareAdvice___6508225)

LZ

Leah Z.

General Manager

> "Easy scheduling."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7081144)

SJ

Steven J.

Operations

> "Customer support was not very responsive."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6553188)

EG

Ed G.

Sales Management

> "Very easy to create jobs. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7108434)

SA

Samuel A.

Software

> "Sometimes the platform falls short of system stability issues."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___4816852)

BA

Brian A.

Service Manager

> "This app/ program is the easiest to learn and use."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074204)

LM

Larissa M.

Owner

> "They also took several weeks to cancel my account after emailing and calling."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___5058872)

JW

Jennifer W.

Customer Relations Manager

> "Easy to use and ability to talk with quickbooks."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074147)

AW

Alex W.

Service Manager

> "They have NO offline functionality on the mobile app."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#SoftwareAdvice___4787971)

RV

Rick V.

president

> "scheduling, mobile app, estimating are good"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280834)

MC

Michael C.

President

> "We had to hire 3rd party developers to try to make it work, and it was not possible."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6042665)

[View Reviews](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

NR

Nicholas R.

Co-Founder and Technical Director

> "The mobile data collection app is very reliable, both online and offline, which is uncommon in other mobile form apps I..."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___7057919)

NV

Neil V.

Owner

> "Downloading data is also a little clunky, this could be streamlined to target the data thats required, its time..."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___6732247)

DH

DOMINIQUE H.

Assistant Manager Restoration Response

> "fantastic tool for the job ! Besides some issues with the accuracy of some drop points, it was the best way to reference..."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___7035301)

CM

Callum M.

Assistant Engineer

> "Several times Fulcrum has crashed and as a result I've lost a lot of work, or if I accidentally close the tab"

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___6820796)

MK

Melissa K.

Office Manager

> "Techs can put in their information on the jobs, and I can go in there to see the notes and it is secure."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___7058370)

MO

Michael O.

Seed Representative

> "Sometimes it takes awhile to update reports, or I spend time in a field making a report and on occasion, the new entry..."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___6697360)

AAA

Achikule Alex A.

Food Security and Livelihoods Specialist

> "It's enabled me to track all the sites monitored per trip and I am able to request for maps of those sites using the GPS..."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___6509446)

PP

Phedre P.

Gas Technician

> "It shouldn’t display an outlet size.""

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___7037437)

JO

Josie O.

Strategic valve maintenance

> "Using fulcrum and the apps help me to save pictures and locate the job I'm looking for."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___6846954)

KH

Kelvin H.

Field Service Technician

> "It tends to slow down as the day goes on until eventually I have to restart my device, this problem could be my device..."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___6744196)

EC

Edoardo C.

Rural technician

> "easy collection of data, employ editing of export schedule and fast and clean mode to produce a job"

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___7001846)

TK

Terry K.

Sr. Const. Mgr.

> "Many asset files were deleted at clients request."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___7011854)

GF

Gabriel F.

Engeneering Analyst

> "It’s an incredible software for data collecting and can’t be used for more than a simple checklist, because of the..."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___6484653)

SS

Sigitas S.

Engineer

> "This can be abit annoying when filter get selected by accident."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___6842680)

EC

Edoardo C.

Rural technician

> "Quickly export data , easy record, gis application,possibly to apply every data collection to the product"

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___7001846)

AK

Angi K.

Safety

> "Some places it it hard to get WiFi signal for it. "

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___6716606)

VR

Verified Reviewer

Director

> "d. Very effective dashboard/UI that helps you to manage all field data colection need with less amount of time."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___6435481)

CM

Callum M.

Assistant Engineer

> "Quite easy to lose unsaved work."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___6820796)

DH

DOMINIQUE H.

Assistant Manager Restoration Response

> "All the datas that were inputed are of critical use for our mission."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___7035301)

BS

Balele S.

Geologist

> "The software does not include the site map while using it like the Collector software & Survey123 of Esri"

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___2841553)

TK

Terry K.

Sr. Const. Mgr.

> "I liked the customizable priorities and asset reporting fields."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___7011854)

KL

Katrina L.

Project Lead - Wildlife Biologist

> "One challenge I've noticed is that during timed surveys (e.g. breeding bird surveys), if you have a lot of fields to..."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___2370364)

PP

PEDRO P.

DIRECTOR

> "Admin tools are powerful, and stability has been outstanding."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___7060782)

JM

JOHN M.

Owner

> "Over 7000 valves, clocks, sprinklers, back flow, weather stations etc and any one of those items stops working or gets..."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___2188537)

RM

Ryan M.

Operation manager

> "It has been helpful tracking damages and giving the customer information needed"

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___6697040)

AS

Abhinav S.

IM Professional

> "There have been a few times where my team is unable to edit entries due to these bugs."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___2841863)

DMK

Dr Manish K.

Professor

> "The best mobile data collection tool."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___7010818)

JM

Juri M.

Director

> "With the addition of their continual software bugs that come out with each new release I would recommend looking at..."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___3265259)

JO

Josie O.

Strategic valve maintenance

> "Very easy to use. When the apps Where added and the jobs put on , it was very easy to work out."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___6846954)

AM

Alan M.

Senior Spatial Analyst

> "Our Scientific Officers also use it to locate their air quality monitors, but again can't use it for smoke plumes /..."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___2211119)

SS

Sigitas S.

Engineer

> "It is easy to use, images get uploaded superfast."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___6842680)

MK

Mark K.

Commercial Service Manager

> "A misplaced data collection sheet can be a huge cost in redoing the work - some of our project work is a full day's..."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___2182937)

NR

Nicholas R.

Co-Founder and Technical Director

> "It is a good product if you can afford it."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___7057919)

HO

Hugh O.

Service Operations Manager

> "The app is very slow to load as it contains so much data 1G+. "

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___2831713)

NV

Neil V.

Owner

> "The app building and app templates make building apps very easy l."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___6732247)

LE

Larry E.

Supervisor

> "Too easy to duplicate projects, would like to see an alert when a job # is already in use."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___2843019)

VN

Vekesh N.

Cable Jointer

> "Excellent app for data storage."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___6658223)

PS

Peter S.

Hydstra Coordinator

> "It has been hit and miss, there have been some changes made by fulcrum that i am not happy about and the limitation of..."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___2371696)

TC

Tyler C.

Field Operations

> "Excellent service with streamline operation and zero downtime."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___6484656)

KL

Katrina L.

Project Lead - Wildlife Biologist

> "I found that some staff members are reluctant to switch to digital data entry, because they are used to taking field..."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___2370364)

NV

Neil V.

Owner

> "Using the apps are also easy, especially for operators who are not very technological literate."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___6732247)

AM

Alan M.

Senior Spatial Analyst

> "WE employed a workaround using tile files but it was rather cumbersome and obviously the tiles could not be edited or..."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___2211119)

EF

Evgeny F.

Civil Inspector

> "Fast server response and simplicity of setting up new apps."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___6495902)

AS

Andrew S.

Arboricultural Officer

> "One very minor error was that on one occasion I was logging onto it and it let me in although I'd only just started..."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___2289105)

AS

Alexis S.

QC inspector

> "Easily synced, clear maps."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___6494043)

JA

Jackie A.

Geologist 1

> "I don't like that when the program syncs it has to sync all apps even if I don't use them."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___2380904)

AL

Anthony L.

Aftermarket Sales And Service Manager

> "I manage a team of 5 sales reps and each of them love it."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___6664140)

JM

JOHN M.

Owner

> "Our biggest challenge is keeping track of the all the irrigation systems on our clients many properties. "

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___2188537)

TJ

Todd J.

Homeless Outreach Housing Navigator

> "The convenience and the ease of accessing the data."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___6484665)

GW

Greg W.

Projects

> "Find it difficult to keep consistent API and webhook over time with Zappier."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___2201211)

NV

Neil V.

Owner

> "It was a steep learning curve but now i find easier to use"

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___6732247)

MS

Michael S.

Maintenance Foreman

> "The sattelite image is old, which can make finding things off of landmarks more difficult."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___2374634)

AL

Anthony L.

Aftermarket Sales And Service Manager

> "The staff are very simple and easy to work with and are very informative."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___6664140)

RW

Ronald W.

COO

> "I can't easily set up an alert for every time a new file is created."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___2229141)

TM

Taylor M.

Customer Service Representative, Scheduler and Dispatcher

> "Easy to use, clean looking and very helpful."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___6695359)

RT

ROBYN T.

Research Assistant Professor

> "My one complaint is that some of the icons I need to click are awkwardly placed."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___2188486)

MC

Monica C.

Loading Dock

> "It is easy to use and ease to teach. "

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___6755297)

TM

Tim M.

CEO

> "It used to be linked to our fiber design program, Vetro, but that is no longer available. "

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___2200372)

GG

Greg G.

Tech

> "The app is straightforward"

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___6508198)

LS

Loyiso S.

Team Leader

> "Lacks technical adaptation to engineering work and data would be captured then lost."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___2196212)

AL

Anthony L.

Aftermarket Sales And Service Manager

> "Easy to navigate around and work wtih."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___6664140)

SH

Stephanie H.

Managing Member

> "The lack of dashboard for easier reporting and process control."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___2181972)

AN

Arun N.

Project Consultant

> "It provides more useful features to develop our own apps, helps us to configure and maintain our requirements most..."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___2832636)

MS

Monty S.

Maintenance Manager

> "It is difficult to add overlays to the applications. "

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___2188516)

AS

Abhinav S.

IM Professional

> "This form will be simple and usable and easily accessible. If you are a developer you are able to extend the forms very..."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___2841863)

GB

Greg B.

Land Contamination Principal

> "Retrieving the sample information once I get back into the office is not as easy as it could be."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___2201025)

KL

Katrina L.

Project Lead - Wildlife Biologist

> "I also like that you can use formulas and links to fill out other fields (e.g. We've set it up so that when we select a..."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___2370364)

Tamas K.

Research and Development Manager

> "For basic form applications it is a bit too expensive."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___2368288)

LC

Leigh C.

Quality Representative

> "The ease of creating a data collection form (with no code) learning from the tutorials and examples of more advanced..."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___2556198)

AP

Angeline P.

LOGS

> "Can be complicated to use at time and it was difficult learning how to navigate the app at first "

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___2200396)

Ben S.

Associate Professor of Landscape Architecture and Urban Design

> "Features like WordPress embeds, photo direction marking, export to KML, GIS, etc. making this the best platform..."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___2368219)

SS

Scott S.

Project Manger

> "The technical support communication process seems somewhat restrictive."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___2188526)

TM

Tim M.

CEO

> "Using Fulcrum allows us to get all the data and take notes and pictures that are helpful in estimating pole make ready..."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___2200372)

KC

Kristin C.

CEO

> "The only item of contention right now is lack of access to the report writer."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___2188478)

SC

Sean C.

Fuel Superintendent

> "We can build out apps that suit our needs, use it in offline mode in the field, overlay maps for our events and drop..."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___2184077)

AC

Adrian C.

Managing Director

> "the reporting functions are limited."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___2189750)

KN

Kathirgamanathan N.

Completion Manager

> "Overall, Fulcrumapp is a very good software to record data and effectively manage small-scale workflows."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___2852616)

Ben S.

Associate Professor of Landscape Architecture and Urban Design

> "I still haven't figured out how to differentiate projects from apps."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___2368219)

CS

Chris S.

Senior Civil/Survey CADD Technician | Chief Pilot - Drones

> "The ease of use and ease of customization, make this a desirable app to built, test, and implement powerful user..."

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___2831741)

RD

Roy D.

Senior Consultant

> "Lack of support on Microsoft flow"

[See full review](https://www.capterra.com/p/136604/Fulcrum/#Capterra___2191624)

[View Reviews](https://www.capterra.com/p/136604/Fulcrum/reviews/)

## User interface

4.27 (289)

[Fulcrum](https://www.capterra.com/p/136604/Fulcrum/)

4.72 (236)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Accounting Integration

207

Important

Activity Dashboard

150

Important

Activity Tracking

120

Important

Service Fusion

Top features

33/45

-   Accounting Integration
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Notifications
-   API
-   Billing & Invoicing
-   Calendar Management
-   Chatbot
-   Contact Database
-   Contract/License Management
-   CRM
-   Customizable Fields
-   Customizable Forms
-   Dispatch Management
-   Documentation Management
-   Drag & Drop
-   Electronic Signature
-   File Storage
-   Forms Management
-   Generative AI
-   GPS
-   Inventory Management
-   Maintenance Scheduling
-   Mobile Access
-   Monitoring
-   Online Time Clock
-   Payment Collection in the Field
-   Personalization and Recommendation
-   Process/Workflow Automation
-   Quotes/Estimates
-   Real-Time Data
-   Reporting & Statistics
-   Resource Allocation
-   Routing
-   Scheduling
-   Self Service Portal
-   Service History
-   Service Level Agreement (SLA) Management
-   Status Tracking
-   Third-Party Integrations
-   Workflow Management
-   Workforce Management
-   Work Order Management

[See all features](https://www.capterra.com/p/135788/Service-Fusion/#features)

Fulcrum

20/45

-   Accounting Integration
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Notifications
-   API
-   Billing & Invoicing
-   Calendar Management
-   Chatbot
-   Contact Database
-   Contract/License Management
-   CRM
-   Customizable Fields
-   Customizable Forms
-   Dispatch Management
-   Documentation Management
-   Drag & Drop
-   Electronic Signature
-   File Storage
-   Forms Management
-   Generative AI
-   GPS
-   Inventory Management
-   Maintenance Scheduling
-   Mobile Access
-   Monitoring
-   Online Time Clock
-   Payment Collection in the Field
-   Personalization and Recommendation
-   Process/Workflow Automation
-   Quotes/Estimates
-   Real-Time Data
-   Reporting & Statistics
-   Resource Allocation
-   Routing
-   Scheduling
-   Self Service Portal
-   Service History
-   Service Level Agreement (SLA) Management
-   Status Tracking
-   Third-Party Integrations
-   Workflow Management
-   Workforce Management
-   Work Order Management

[See all features](https://www.capterra.com/p/136604/Fulcrum/#features)

### Recognition

No recognitions have been awarded to Service Fusion

No recognitions have been awarded to Fulcrum

### Deployment & support

Service Fusion

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Fulcrum

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Service Fusion

-   By KickServ
-   Located in United States
-   Founded in

Fulcrum

-   By Spatial Networks
-   Located in United States
-   Founded in 2000

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Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/136604-159911/Fulcrum-vs-Fracttal)