# Compare Service Fusion vs BigChange 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Service Fusion and BigChange based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/135788-149479/Service-Fusion-vs-JobWatch-powered-by-BigChange

---

# Service Fusion vs BigChange Features and Cost Comparison

Last updated March 14th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Service FusionBigChange2/4 selected

[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.3 (289)](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

[BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/)[4.5 (270)](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews/)

[## Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.3 (289)](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

Starting Price

$245.00/month

Value-for-Money

4.3

Functionality

4.1

Ease of Use

4.3

Customer Service

4.3

Reviews Sentiment

BM

TW

JW

Based on [289 reviews](#user-reviews)

Positive

248

Neutral

16

Negative

25

[## BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/)[4.5 (270)](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews/)

Starting Price

£14.95/month

Value-for-Money

4.3

Functionality

4.3

Ease of Use

4.3

Customer Service

4.6

Reviews Sentiment

CG

JC

Based on [270 reviews](#user-reviews)

Positive

240

Neutral

22

Negative

8

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 20,799 reviews from scheduling software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

77%Fit

Feature ratings

Mobile Access

4.1

Booking Management

4.1

Calendar Management

4.0

Real-time Scheduling

4.5

Customer Database

4.3

78%Fit

High performer

Feature ratings

Mobile Access

4.1

Booking Management

4.4

Calendar Management

4.2

Real-time Scheduling

4.6

Customer Database

4.3

User satisfaction

User satisfaction

4.3

User reviews[289](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

Ease of use

4.3

Functionality

4.1

Value for money

4.3

Customer support

4.3

User satisfaction

4.5

User reviews[270](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews/)

Ease of use

4.3

Functionality

4.3

Value for money

4.3

Customer support

4.6

Price starts from

Price starts from

$245Flat Rate, Per Month

-   Free version
-   Free trial

Price starts from

£14.95Other, Per Month

-   Free version
-   Free trial

Best for

Best for

Service Fusion is used by HVAC contractors, plumbers, electricians, appliance repair services, locksmiths, landscapers, cleaning services, and field service contractors.

Best for

BigChange is the all-in-one Job Management System, helping building maintenance, construction, environmental and other field service companies be Unstoppable everyday.

## User reviews

Pros & cons

BM

Bobby M.

Owner

> "The ability to have all of the most important functions of my business in one software that also automates customer..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074207)

AG

Andrew G.

Production Manager

> "After all they produce software for managing relationships and billing clients but they can't allow their own clients to..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7020270)

TW

TRAVIS W.

Service Manager

> "The platform is user‑friendly, and once everything is set up, it streamlines scheduling, dispatching, and customer..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7079054)

RP

Rick P.

President

> "Being unable to view "ALL" the PM Jobs for each month in a LARGE VIEWABLE WINDOW sucks!"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7075403)

JW

Jim W.

Operations Manager

> "It is accomplishing or primary goal which was to create a record of jobs past so that we can reference them inthe future..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7075829)

CR

Carina R.

Accounts Receivable

> "not been able to void invoices, the service management agreement does not detail anything this feature should be able to..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280870)

CM

Chelsea M.

Office Manager

> "I like the customer support, and that our technicians can add notes and photos in real time."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074813)

TB

Tony B.

Account Executive

> "I have not been able to figure out if there is a way to search for customers based on geographic location."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074190)

TW

TRAVIS W.

Service Manager

> "Having customer history, job notes, and quotes in one system improves response time and accuracy."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7079054)

AG

Andrew G.

Production Manager

> "Then they refused to make the switch and started to deactivate my team's accounts, meanwhile our team is trying to get..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7020270)

SH

Sharon H.

Office Administrator

> "Service Fusion provides good value for money, easy to use for the entire team, prompt and helpful customer support, and..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074932)

MC

Michael C.

Manager

> "Task" items mysteriously delete themselves from the schedule. But the real issue is our data. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7105357)

EG

Ed G.

Sales Management

> "Very satisfied, very easy to navigate, the menu is clear and precise, reports function works very well I like it you can..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7108434)

RS

Rebecca S.

Office Manager

> "When doing progress billing it is not easy to add late fees to the last invoice paid. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074164)

TW

TRAVIS W.

Service Manager

> "Mobile app access keeps field techs aligned and reduces back‑and‑forth emails or calls."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7079054)

DC

Daniel C.

Service Manager

> "After last upgrade the web site has slow page boot up."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074799)

SS

Stacey S.

Owner, accounts payable, admin

> "I love that they have a phone system that works over the internet, loads of additional features such as inventory..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721)

AN

Albert N.

President

> "Service call a.i. needs a lot of work for a new set up and to many missed calls as customer service told me that if i..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280913)

AG

Alfred G.

sales manager

> "i like the schedule, its friendly usage and the billing is good, payments and invoice is good , communication ifs good"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7095807)

CA

Chris A.

Territory Manager

> "Moving to new pages and functions having it go off needs to stop!"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074310)

DM

Duane M.

Cabinet And Appliance Manager

> "I like the overall layout, and being able to color code the jobs for an easy visualization. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074179)

CY

Chad Y.

Sales

> "system is very user friendly, The support-help could be better, I don't like the online help request function."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074390)

DC

Daniel C.

Service Manager

> "I use Service Fusion daily to track and complete task with great confidence and accuracy. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074799)

MJ

Melissa J.

Business Manager

> "Nobody has resolved our issue in our almost-two-years with SF of syncing. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074166)

JH

John H.

Owner

> "I find the software overall very easy to use, and not being huge on using a computer I find it simple to look up our..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074151)

JW

Jennifer W.

Customer Relations Manager

> "Some of the updates that have caused issues with the program."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074147)

MJ

Melissa J.

Business Manager

> "The Jobs Dashboard and Estimates Dashboard make it so easy to find the information we are looking for."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074166)

BH

Breanna H.

Builder Relations Manager

> "I have experienced the dispatch page not loading at times."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074216)

JH

John H.

Owner

> "I appreciate how easy it is to generate a PO#, and the ability to email it to any of our vendors to get the order placed."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074151)

AW

Andrea W.

Administrative Assistant

> "The scheduling and reporting features are sometimes skewed if the date is not entered correctly."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6281846)

LE

Leisa E.

Administrative Assistant

> "It is very detailed and helps keep my day-to-day task organized."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074148)

JP

Jamie P.

Project Engineer

> "Document set up and formatting is a major challenge, especially if you have a lot of info for a small space."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280995)

JH

John H.

Owner

> "It's very easy for me to update an existing customer, or to add a new customer to the system."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074151)

MC

Michael C.

Manager

> "Customer service is virtually nonexistent. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7105357)

RS

Rebecca S.

Office Manager

> "Love the communication with the customer through emails and text message. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074164)

SS

Stacey S.

Owner, accounts payable, admin

> "At first we were excited about the new platform, but after four months of paying for our current platform (Jobber) and..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721)

PK

Pavan K.

Project Manager

> "Over all its good. but if you can speed up the pages opening time, that would be great."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7076819)

PB

Paul B.

Member

> "Also getting our text numbers back to our main number not a 888 number still is a problem."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280843)

MC

Miriam C.

Office Manager

> "It has truly simplified our workload and schedules. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074710)

EV

Elizabeth V.

Accounting

> "Can not take payments for multiples locations at the same time if they are separate accounts."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280837)

EG

Ed G.

Sales Management

> "Very easy to create an estimate as well as converting an estimate into a job"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7108434)

SS

Stacey S.

Owner, accounts payable, admin

> "Even more disappointing that they have no way to migrate job history and it took us four months and so far about 4k to..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721)

CM

Chelsea M.

Office Manager

> "Invoicing directly from the software is great"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074813)

SS

Stacey S.

Owner, accounts payable, admin

> "We've spent a lot of time working on getting it set up but can't continue investing time and money into a program that..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721)

CY

Chad Y.

Sales

> "converting estimates to orders very easy"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074390)

SS

Stacey S.

Owner, accounts payable, admin

> "Even last week when they charged our card for $2500 with zero explanation (I can only assume it's for the next three..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721)

CA

Chris A.

Territory Manager

> "Very easy to navigate and the estimating function is a game changer!"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074310)

NA

Natalie A.

Manager

> "invoicing can be complicated when you change to progress billing."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6281856)

CY

Chad Y.

Sales

> "scheduling is easy and adaptable with changes"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074390)

SS

Stacey S.

Owner, accounts payable, admin

> "The breaking point came yesterday when we discovered much to our chagrin that the job history could not be migrated. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721)

CA

Chris A.

Territory Manager

> "Field workers also love the convenience in the field."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074310)

AJ

Alicia J.

Co-Owner

> "Not being able to see the customer file while taking a payment. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6282156)

BH

Breanna H.

Builder Relations Manager

> "There are so many different features this program offers."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074216)

JL

Jessica L.

Project manager

> "Reports are not easy to use."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074146)

PM

Petrina M.

Operation Manager

> "Over all when we switched it was difficult, we had a really good capable Service Fusion person that went above and..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280877)

FW

Frank W.

Service Manager

> "The accounting side can be a little confusing especially for a novice with that side of the business."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6282096)

KL

Kevin L.

Operations Manager

> "very user friendly, takes less than 30 minutes to cover what is needed for a new tech or office worker that needs to use..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280854)

LW

Lisa W.

Office Manager

> "Invoicing issues before job is done."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280829)

JS

Janine S.

owner

> "Service Fusion has so many options that you can create; the setup is robust but worth it."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280860)

SS

Stacey S.

Owner, accounts payable, admin

> "Really disappointing customer service and trying to cancel is turning out to be incredibly difficult! "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721)

MC

Miriam C.

Office Manager

> "I recommend it to everyone who has service technicians and schedules."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074710)

SS

Stacey S.

Owner, accounts payable, admin

> "Rather than throw good money after bad, we're pulling the plug. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721)

FW

Frank W.

Service Manager

> "After working with Service Fusion for 2+ years I understand that I have more to learn from it, but it sure makes certain..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6282096)

LJW

Lila J W.

Broker

> "We signed up because their sales people told us that their system would work for what we needed. After we signed up..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___5091621)

HC

Heather C.

Director of Data Management

> "Customer service has also been awesome."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7078443)

LJW

Lila J W.

Broker

> "We will never use or recommend this service. If their sales force can not be honest upfront and the administration..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___5091621)

HS

Hannah S.

Project Manager Assistant

> "Customer support is always quick and knows how to help."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074339)

AD

Alex D.

Administrative

> "Also, our customers in QB had customer numbers in front of their names, and its an ongoing issue with the integration..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___4631433)

JB

Jeanie B.

Administrator

> "The technicians are fabulous to work with. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074320)

AL

Adam L.

President

> "The new company leadership is unethical."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#SoftwareAdvice___6508225)

LZ

Leah Z.

General Manager

> "Easy scheduling."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7081144)

SJ

Steven J.

Operations

> "Customer support was not very responsive."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6553188)

EG

Ed G.

Sales Management

> "Very easy to create jobs. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7108434)

SA

Samuel A.

Software

> "Sometimes the platform falls short of system stability issues."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___4816852)

BA

Brian A.

Service Manager

> "This app/ program is the easiest to learn and use."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074204)

LM

Larissa M.

Owner

> "They also took several weeks to cancel my account after emailing and calling."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___5058872)

JW

Jennifer W.

Customer Relations Manager

> "Easy to use and ability to talk with quickbooks."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074147)

AW

Alex W.

Service Manager

> "They have NO offline functionality on the mobile app."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#SoftwareAdvice___4787971)

RV

Rick V.

president

> "scheduling, mobile app, estimating are good"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280834)

MC

Michael C.

President

> "We had to hire 3rd party developers to try to make it work, and it was not possible."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6042665)

[View Reviews](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

CG

Calum G.

Procurement & Operations

> "The ability to collective store information between both customers, jobs & resources also for a service company has allowed us to have everything available within a couple of clicks."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4827101)

TW

Tammy W.

Office Manager

> "We also have different customer categories on the system and due to the data being different on the detail tab, if the drop down is changed accidentally, even if not saved all data is lost..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4827060)

JC

Jason C.

New Business Director

> "My favorite features of the system is the Job Management/Scheduling, the Tracking feature and how that links in with the scheduling diary."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4827637)

SS

Samantha S.

Operations Manager

> "There are a few elements to big change that are glitchy and prevent us from using certain functions which make our processes longer - for example emails sent from big change are 50/50..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4943301)

MM

Melissa M.

Customer Service Manager

> "The ability to group jobs and share among resources allows everyone to be on the same page and gives easy control to the administration team."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___5003626)

GW

Gary W.

Manager

> "The product didnt meet our need to have mutiple equipment in one job due to the stock/equipment being all under one place, this makes it difficult to identify service parts per item, we..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4943602)

JS

Joe S.

Technical Support and Project Engineer

> "The real-time 'live' feeling to everything, everything that is updated in the back office is sent to our engineers tablets straight away. As is everything that the engineers complete on the..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4712626)

GW

Gary W.

Manager

> "Good features, but sometimes difficult to build a worflow and worksheets that meet our specific requirements. Although i'm not on the job coordination team, i beleive the layout and..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4943602)

SS

Samantha S.

Operations Manager

> "Implementing big change has made a huge difference to tracking issues which has helped us find missing invoices/missed visits and any other important problems much quicker."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4943301)

CJ

Cooon J.

Head of Relations

> "Separately, in a world where much job planning is done months in advance, only being able to see 28 days worth of jobs on the tablets is frustrating, especially when technicians are trying..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4826165)

CJ

Cooon J.

Head of Relations

> "Fleet management and tracking is easy and comes with a mobile app that allows you to keep an eye on your assets on the move."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4826165)

SM

Stephen M.

Director

> "Not all the reports appear to tabulate correctly"

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___6263129)

ML

Matthew L.

Sales Operations Anaylst

> "Overall I am happy with BigChange but would like to see some more quality of life updates such as better sorting and filters or the ability to put additional group jobs inside group jobs so..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4825042)

DC

Dave C.

Director

> "We integrate the system with a client meaning they can allocate us jobs however this is also clunky and dated."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___6159052)

AS

Anmol S.

Associate software engineer

> "It solved our one of the biggest problem that was managing workforce it's integration with calendar makes it one of the best software out there."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___6055775)

LL

Luke L.

BDM

> "As a CRM AND quote creator, the product overall takes a lot of time to use, and as such we do not utilise the CRM function nearly as much as we used to use a competitor software"

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4721139)

TL

Tina L.

CRM & Data Delivery Manager

> "Knowing what stock we have available and what the resources have on their vehicles is something we never had before so has made scheduling and ordering a much more streamlined experience."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___5060215)

CO

Chloe O.

Finance Director

> "We decided to carry on with the contract as seen as we had no choice and was paying for it anyway and I can honestly say it is the worst software I have ever used, very little help or..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#SoftwareAdvice___4754300)

SS

Samantha S.

Operations Manager

> "This system is great and easy to implement especially if you have a small business and integraite manual, paper heavy processes with more automated processes - our engineers and office..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4943301)

JS

Joe S.

Technical Support and Project Engineer

> "The fact that I can't filter by supplier when looking at purchase orders raised to a particular contact on the CRM."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4712626)

AJ

Abby J.

Operations Support Supervisor

> "The customisable aspect of the system was good to be able to adapt to our processes and develop personalised report templates."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4890314)

TW

Tammy W.

Office Manager

> "The hand over was also pretty rushed and felt like once on boarded we were left to get on with it rather than assisted in the continuous development of the newly taken out system."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4827060)

CG

Calum G.

Procurement & Operations

> "Doing this allows us to keep a live up to date paper trail that anyone in the business can get information from."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4827101)

JL

Jonathan L.

Operations manager

> "Really really poor service, you never get the same cperson to deal with the set up and we have had to resort to bringing in our own software engineer to try and get the system up and..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4825876)

AW

Alexina W.

Office Manager

> "Our quotes are produced and emailed to customers to be doc e signed which saves so much time to produce and convert."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4896832)

MH

Mark H.

IT Project Coordinator

> "If you have multiple systems you cannot use them both with the same e-mail easily."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___5051382)

TW

Tammy W.

Office Manager

> "This system is quicker and has more features than our previous one, although more assistance in setting these up from big Change is required."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4827060)

DL

Dan L.

MD

> "The app design seems a bit dated and slow compared to others such as ServiceM8."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4704729)

HA

Hanaan A.

Control Centre Manager

> "I really like using BigChange as it lets everyone update the sites in one central point"

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4947876)

HM

Hannah M.

Office Manager

> "Can be rather difficult to set up CRM or jobs with many different settings, different features such as job types, job categories and templates are needed to set up a job, which can be time..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___3774355)

DC

Dave C.

Director

> "Overall we're happy and the service we get is great especially from \[sensitive content hidden\], however the user interface needs to rapidly improve as it feels 10 -15 years behind. If this..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___6159052)

RC

Ricky C.

MD

> "Big Change, BIG promises that they fail to deliver, no help with transition from an existing system and no help at all (unless you pay extra of course) with the bespoke elements of the..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___3577415)

KB

Keith B.

ELECTRICIAN

> "Before i joined KDE it was paperwork all the time to physically have it all in one place timesheets etc is a blessing"

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4752800)

RC

Ricky C.

MD

> "This system has cost my company a fortune and we are going back to our original system as its was far more user friendly and efficient, I will ask all of my staff members to provide an..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___3577415)

DC

Dave C.

Director

> "Our customer care \[sensitive content hidden\] is really attentive and understanding with regular visits, something other workforce management systems don't offer."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___6159052)

KB

Kyle B.

Head of Systems Development

> "The reports are not good and not well thought out when compared to competitors, exporting is difficult or not available for some reports and there are no options for the automation of..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4544307)

HA

Hanaan A.

Control Centre Manager

> "It can be used as a central system for all colleagues and employees."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4947876)

JM

Jake M.

Operations Director

> "We end up having to send this as a separate schedule which isn't ideal."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___6192423)

NM

Nikki M.

Helpdesk Manager

> "The system is fantastic for scheduling work, tracking the whereabouts of the vehicle so that clients can be updated."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4452120)

GW

Gary W.

Manager

> "The whole creation of worksheets felt very clunky, and this wasnt fully explained or appreciated by us at the start."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4943602)

KS

Kim S.

Sales Coordinator

> "Alerts can also be set up for so many things it helps keep everyone focused on weekly updates or even quarterly tasks to be completed. "

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4379515)

JV

Jane V.

Compliance manager

> "The financial side of BC reporting isn't really up to scratch at the moment and we have had to find work arounds."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4885202)

ST

Suzanne T.

Transport Manager

> "On boarding was fantastic, being able to use the system to achieve what we want is a really good feature. "

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4827024)

BS

Byron S.

Director

> "It’s too clunky - multiple pop ups and no real organisational system"

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4942588)

CJ

Cooon J.

Head of Relations

> "From the “Roadcrew” help desk to senior managers and developers, everyone is always happy to interact with customers directly."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4826165)

JL

Jonathan L.

Operations manager

> "Awkward software with absolutely no back up from the Big Change software engineers who always seem to be off sick or helping their injured parents"

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4825876)

BH

Brent H.

Operations Manager

> "Brilliant, don't have many issues, if we do they're sorted or we are shown how to sort them."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4704733)

JM

Jake M.

Operations Director

> "Not enough characters permitted within the quoting description."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___6192423)

PW

Paulette W.

Helpdesk Team Leader

> "In addition to that there is a super amazing team at the other end of the phone who are always on hand to assist you. "

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4943296)

VC

Vicky C.

Office Manager

> "The short videos take forever as you need to rewatch, then you have your test and then you have to try and Implement what you have just watched. If you forget a part of it or it doesn't..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___3688447)

HM

Hannah M.

Office Manager

> "So far Big Change has helped us reduce our paper usage, allows our resources to provide more information for all jobs. "

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___3774355)

CM

Chris M.

Surveyor

> "The lack of MOT certification, this costs us thousands of pounds a year."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4885570)

GM

Gary M.

Project Administrator

> "Great for scheduling, administrative tasks are easily accomplished."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4704732)

David T.

Director

> "There have been a few outages in the past which halt operations"

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4704815)

WW

Wayne W.

Transport Manager

> "big change was already in use when i joined the company, it was easy to learn and use.alot of aspects to it and some useful tools."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4889983)

GW

Gareth W.

Managing Director

> "we have had quite a few problems wit day to day running with Job Wacth and some issues which have been costly to remedy still continue to plague us, duplcation of random maintenece visis..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4545237)

RL

Rob L.

Property Manager

> "We were looking to move away from paper based scheduling and reporting to give a more professional appearance to back the good work we already offer our clients."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4643414)

OS

Oliver S.

Chief Operating Officer

> "There's a lack of Data analysis available."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___5056120)

BS

Byron S.

Director

> "It’s helped us grow 30%The tech support are amazing"

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4942588)

RG

Robyn G.

Administrator

> "I do not like that i cant set up one job for a job that lasts a week - I have to set up a new job for every day which is not good. "

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___3751912)

JB

John B.

Service Manager

> "Ease of use and speed, effective time control and traffic tracking"

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4777015)

CO

Chloe O.

Finance Director

> "We have asked several members of our staff to have a go with the software and everyone has reported the same, awful!"

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#SoftwareAdvice___4754300)

CC

Carly C.

director

> "Integration with sage, instant updates, engineers are happy too as they have all their jobs on the tablet with instructions."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4628567)

RC

Robyn C.

Head of Field Operations

> "Not easy to work out how to use reporting etc, without using the university."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4943000)

RL

Rob L.

Property Manager

> "Really good features to enable us to move away from paper based scheduling and reporting."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4643414)

TCC

Terry Clark C.

MD

> "We lost three members of our team, who jointly made a major mistake due to failure of linking separate trades within our organisation."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#SoftwareAdvice___3728827)

JO

Jemma O.

Operations Manager

> "We have found the software from Big change to save us hours of administration time, no longer chasing paperwork from our mobile field operatives, accurate feedback whilst on site has..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___3093018)

NA

Nick A.

Door Engineer

> "It sometimes runs slow especially when running service sheets on a multiple door site"

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4543991)

HB

Hannah B.

Company Secretary

> "The ideas portal to make suggestions for improvements has been great and the continued contact with product development has been very reassuring that this software will be something our..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4545330)

AJL

Abbie Jo L.

Accounts&Business Support Manager

> "Not completing jobs without a purchase order as site can be put on stop."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4545297)

HM

Hannah M.

Office Manager

> "Any changes to any reports can be carried out much easier as we used to use paper copies of reports. "

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___3774355)

GW

Gareth W.

Managing Director

> "We have been offered additional onboarding from \[sensitive content hidden\] totalling 4 days at present but I cannot see the light yet."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4545237)

OS

Oliver S.

Chief Operating Officer

> "Overall, Big Change has been the transformation our company was needing."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___5056120)

TCC

Terry Clark C.

MD

> "Our IT engineer worked on the installation and onboarding full time and was not given the promised support from Big Change"

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#SoftwareAdvice___3728827)

AJL

Abbie Jo L.

Accounts&Business Support Manager

> "You can use the new ideas portal for any suggestions you have to better the system."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4545297)

AB

Alan B.

Environmental Manager

> "The only criticism I could mention is the input of customer POI's as we have customers that overlap on the system and have had to polygon the boudaries"

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___3036185)

CM

Chris M.

Surveyor

> "The onboarding process was very professional and relatively straight-forward."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4885570)

SB

Simon B.

MD

> "We no longer have the need for the trackers but unfortunately still have to pay for the subscriptions every month for the rest of the term."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___2861284)

GM

Greg M.

Director

> "They listen to feedback and suggestions from their users which has helped them to develop a very comprehensive and flexible system."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4236094)

RM

Ryan M.

Office Administrator

> "On the fleet section it gives you columns for when Services, Mot, tax etc are due, but we are unable to add to this column, we have other things for our vehicles that we need to book in but..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___2310203)

[View Reviews](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews/)

## User interface

4.27 (289)

[BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/)

4.48 (270)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Absence Management

207

Important

Access Controls/Permissions

150

Important

Activity Tracking

120

Important

Service Fusion

27/40

-   Absence Management
-   Access Controls/Permissions
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Appointment Scheduling
-   Automated Scheduling
-   Availability Management
-   Booking Management
-   Calendar Management
-   Calendar Sync
-   Class Scheduling
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Drag & Drop
-   Employee Management
-   Employee Scheduling
-   Facility Scheduling
-   Generative AI
-   Group Scheduling
-   Mobile Access
-   Multi-Location
-   Online Booking
-   Personalization and Recommendation
-   Real-Time Notifications
-   Real-time Scheduling
-   Real-Time Updates
-   Reminders
-   Reporting & Statistics
-   Resource Scheduling
-   Room Booking
-   Self Service Portal
-   Shift Swapping
-   Task Scheduling
-   Third-Party Integrations
-   Timesheet Management
-   Time Zone Tracking
-   User Management

[See all features](https://www.capterra.com/p/135788/Service-Fusion/#features)

BigChange

Top features

33/40

-   Absence Management
-   Access Controls/Permissions
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Appointment Scheduling
-   Automated Scheduling
-   Availability Management
-   Booking Management
-   Calendar Management
-   Calendar Sync
-   Class Scheduling
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Drag & Drop
-   Employee Management
-   Employee Scheduling
-   Facility Scheduling
-   Generative AI
-   Group Scheduling
-   Mobile Access
-   Multi-Location
-   Online Booking
-   Personalization and Recommendation
-   Real-Time Notifications
-   Real-time Scheduling
-   Real-Time Updates
-   Reminders
-   Reporting & Statistics
-   Resource Scheduling
-   Room Booking
-   Self Service Portal
-   Shift Swapping
-   Task Scheduling
-   Third-Party Integrations
-   Timesheet Management
-   Time Zone Tracking
-   User Management

[See all features](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#features)

### Recognition

No recognitions have been awarded to Service Fusion

No recognitions have been awarded to BigChange

### Deployment & support

Service Fusion

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

BigChange

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Service Fusion

-   By KickServ
-   Located in United States
-   Founded in

BigChange

-   By Simpro Software
-   Located in Australia
-   Founded in 2002

## Popular Comparisons

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Features

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4.3

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[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (289)](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

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[BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/)[4.48 (270)](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews/)

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Features

4.3

4.3

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/135788-194155/Service-Fusion-vs-BuildOps)

[BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/)[4.48 (270)](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews/)

vs

[BuildOps](https://www.capterra.com/p/194155/BuildOps/)[4.52 (151)](https://www.capterra.com/p/194155/BuildOps/reviews/)

£14.95/month

Price

Contact vendor for pricing

4.3

Features

4.3

4.3

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/149479-194155/JobWatch-powered-by-BigChange-vs-BuildOps)

[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (289)](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

vs

[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.35 (325)](https://www.capterra.com/p/150053/ServiceTitan/reviews/)

$245/month

Price

Contact vendor for pricing

4.1

Features

4.2

4.3

Ease of Use

4.1

[View full comparison](https://www.capterra.com/compare/135788-150053/Service-Fusion-vs-ServiceTitan)

[BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/)[4.48 (270)](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews/)

vs

[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.35 (325)](https://www.capterra.com/p/150053/ServiceTitan/reviews/)

£14.95/month

Price

Contact vendor for pricing

4.3

Features

4.2

4.3

Ease of Use

4.1

[View full comparison](https://www.capterra.com/compare/149479-150053/JobWatch-powered-by-BigChange-vs-ServiceTitan)

[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (289)](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

vs

[Fracttal One](https://www.capterra.com/p/159911/Fracttal/)[4.64 (1,773)](https://www.capterra.com/p/159911/Fracttal/reviews/)

$245/month

Price

Contact vendor for pricing

4.1

Features

4.5

4.3

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/135788-159911/Service-Fusion-vs-Fracttal)

[BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/)[4.48 (270)](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews/)

vs

[Fracttal One](https://www.capterra.com/p/159911/Fracttal/)[4.64 (1,773)](https://www.capterra.com/p/159911/Fracttal/reviews/)

£14.95/month

Price

Contact vendor for pricing

4.3

Features

4.5

4.3

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/149479-159911/JobWatch-powered-by-BigChange-vs-Fracttal)