# Compare Service Fusion vs Connecteam 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Connecteam and Service Fusion based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/135788-153140/Service-Fusion-vs-Connecteam

---

# Connecteam vs Service Fusion Features and Cost Comparison

Last updated March 15th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

ConnecteamService Fusion2/4 selected

[Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.6 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/)

[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.3 (289)](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

[## Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.6 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/)

Starting Price

$29.00/month

Value-for-Money

4.5

Functionality

4.5

Ease of Use

4.7

Customer Service

4.6

Reviews Sentiment

Based on [5,044 reviews](#user-reviews)

Positive

4,826

Neutral

183

Negative

35

[## Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.3 (289)](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

Starting Price

$245.00/month

Value-for-Money

4.3

Functionality

4.1

Ease of Use

4.3

Customer Service

4.3

Reviews Sentiment

BM

TW

JW

Based on [289 reviews](#user-reviews)

Positive

248

Neutral

16

Negative

25

## Summary

* * *

Key features rated by users

Features selected based on 20,811 reviews from scheduling software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

77%Fit

Missing features

Feature ratings

Mobile Access

4.7

Booking Management

NA

Calendar Management

4.5

Real-time Scheduling

4.7

Customer Database

4.6

77%Fit

Feature ratings

Mobile Access

4.1

Booking Management

4.1

Calendar Management

4.0

Real-time Scheduling

4.5

Customer Database

4.3

User satisfaction

User satisfaction

4.6

User reviews[5,044](https://www.capterra.com/p/153140/Connecteam/reviews/)

Ease of use

4.7

Functionality

4.5

Value for money

4.5

Customer support

4.6

User satisfaction

4.3

User reviews[289](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

Ease of use

4.3

Functionality

4.1

Value for money

4.3

Customer support

4.3

Price starts from

Price starts from

$29Flat Rate, Per Month

-   Free version
-   Free trial

Price starts from

$245Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

Connecteam is designed to meet the needs of those in non-desk industries, like construction, healthcare, and retail. The app is ideal for businesses who want to improve & simplify team management.

Best for

Service Fusion is used by HVAC contractors, plumbers, electricians, appliance repair services, locksmiths, landscapers, cleaning services, and field service contractors.

## User reviews

Pros & cons

KA

KATHERINE A.

OFFICE MANAGER

> "Users appreciate the features like clock in/out, GPS tracking, timesheets, templates for recurring shifts, etc."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7049121)

JS

Justin S.

Operations Manager

> "There’s a lack of clear hierarchy and logical grouping between modules (time tracking, HR, documents, tasks, etc.), and the back-and-forth between admin view and employee view is not seamless."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7103345)

JW

John W.

Owner

> "We use a daily form to communicate amount of work done a cleaning site for our biggest customer and it over night improved our relationship with them and increased productivity and trust with them."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7040850)

BW

Bree W.

Operations Manager

> "When we switched from the small business plan to the paid version, it was a quite a shock that you have to buy each plan separately (Operations, HR & communications) especially because the small business plan has..."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7073895)

Kandi N.

Director of Operations

> "I love the job scheduling, group and individual chats, team updates, event invitation with RSVP, time tracking, PTO/Sick day requests - great all in one platform."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7109973)

LW

Laura W.

Marketing Coordinator

> "Periodic bugs and problems with the GPS-tracking might lead to payroll problems, and to establish granular user access to temporary weekend crew, it is necessary to call their sluggish customer service."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7100699)

BC

Brendan C.

Lab Manager

> "The mobile app works well for field staff, and features like scheduling, forms, and announcements help keep everyone aligned in real time."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7083099)

CT

Cindy T.

CFO

> "I can’t see where my workers go to if they do 2 or 3 different jobs in a day. If they leave one job and go to another one, it shows where they clock in and out but not if they are traveling."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7107695)

CS

Charlie S.

Managing Director

> "Conncteam is an easy-to-use programme at an incredible price, with an extremely great range of features which allow us to keep track of all our timesheets using the time tracking feature, our schedule, checklists, and..."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7109397)

AS

Amy S.

Account Coordinator

> "I dislike when you edit a message, even if i click in the center of the message, as soon as you start typing it takes you back to the end of the message."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7083696)

AK

Alexis K.

President

> "Appreciate the mobile capabilities, allows overnight shift scheduling, value for money (free for 10 users), appreciate ability to see pay rate or assigning various roles."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7071914)

JE

Jamie E.

COO

> "I do, however, think the pricing and tiered structure make it more cumbersome than it needs to be. While there is a certain amount of “ala carte” selection and modification to the system to suit your needs, it can feel..."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7070819)

AM

Andrea M.

National Sales Manager

> "for what we use it for to track photo tracking in our NZ Grocery stores it works well for our small team, We were on Meta Workplace but had to go onto something else when that closed down"

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7064995)

TB

Teresa B.

Owner

> "I don't feel like the sales reps are very transparent with what modules are covered in each hub and informing customers they have to subscribe to the expert level in each hub to get the same services as the free plan..."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6879693)

EC

Edward C.

Customer Service Manager

> "We use it at a college bookstore, and it provides us with a perfect hub to interact with our student employees, which doesn't need a phone list or email list."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7075751)

DS

Darren S.

Senior Safety Advisor

> "Our applications are getting more complicated and the current forms are limiting our ability to expand the forms. If one of our employees submits a report they do not have access to it in the future unless..."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6773893)

SC

Salest C.

Director

> "It centralizes everything we need in one place—time tracking, scheduling, forms, announcements, and staff communication—which saves a huge amount of time."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7069634)

AF

Albert F.

Talent Manager

> "My least favorite part is when making schedules, the system doesn't automatically asssume the next day when duplicating shifts, so you have to go in manually to change dates after duplicating."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6804587)

EC

Emily C.

Business Manager

> "I appreciate how organized everything becomes once it’s set up—scheduling, communication, time tracking, and task management are all in one place, which has noticeably streamlined our daily operations."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7060912)

EB

Emilee B.

Operations Manager

> "I have to have certain jobs and departments set up in ADP a certain way to make payroll run smoothly, and Connecteam jobs & sub jobs don't correlate properly for me to smoothly export the data into ADP without having..."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6786106)

JL

Jesse L.

Sales Manager

> "We were able to condense three of our platforms into Connecteam which not only saved money but allowed us to have one platform, making it much easier for our staff to find what they need."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7113321)

EK

Erin K.

Medical coordinator

> "Wish there was a better way to duplicate/copy a scheduled event (along with the same attached notes) to another date. When I get logged out of the site, it requires me to use a code from my phone; wish it provided an..."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6804806)

GS

Gayle S.

Director of Finance

> "I appreciate how seamlessly it handles core functions like time adjustments, pending requests, and employee onboarding, all while keeping everything organized in one place."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7060228)

FL

FLOR L.

CEO

> "We are required to pay extra for every new person who uses the app. As our team grows, these added charges increase our overall costs and make the system less affordable."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7052942)

RK

Rebecca K.

ADON

> "It keeps communication, scheduling, and daily coordination organized and accessible in one place. While a few features can feel a bit clunky or take extra steps, the platform as a whole makes managing teams smoother..."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7071579)

GS

Gayle S.

Director of Finance

> "What I like least about Connecteam is that it doesn’t currently provide options for tracking or managing PTO within the platform."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7060228)

JS

Justin S.

Operations Manager

> "This reduces manual administrative work, minimizes paper processes, and creates a centralized digital system for compliance and documentation."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7103345)

LS

Lauren S.

Operations Manager

> "One specific thing I don't like about the app is that users cannot edit their clock out time when they clock out outside of the geofence, meaning administrators have to manually change their time if it's inaccurate."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6771178)

RL

Robert L.

GM Head engineer

> "By centralizing the process and automating key steps, we were able to streamline workflows, reduce human error, and improve overall efficiency."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7070713)

JS

Justin S.

Operations Manager

> "I often have to click through multiple menus to find basic functions, which slows down workflow and creates unnecessary friction for managers trying to move quickly."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7103345)

GL

Griffin L.

Senior Administrative Assistant

> "It provides instant updates whenever shifts change and is mobile-friendly, giving employees quick access to their schedules and requests."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7060681)

AT

Alex T.

Bookkeeper

> "Recent change in billing to be priced by user is unfortunate, as we chose this one specifically for \*not\* having that pricing model - we're a seasonal business, and our employee count can vary widely, as well as having..."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6805970)

GS

Gayle S.

Director of Finance

> "The ability to easily adjust time entries ensures accuracy and transparency, while pending requests are streamlined so nothing slips through the cracks."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7060228)

KM

Karen M.

Director

> "in scheduling you can't auto-schedule by job location, you can't set up regular work days for employees ie if someone is only available on Fridays and Saturdays you can't set up a rule that only shows them as available..."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6833468)

KT

Kimberly T.

Asst Director HR

> "I like the fact it is user friendly the team can easily access the app, very easy to work and keep track of team members times, I can easliy get to the time punches to get the times for payroll, I think its a great..."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7060680)

JE

Jamie E.

COO

> "It’s a way to upsell a customer that can over complicate the product for their needs, or keep important items out of reach for the customer that needs them."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7070819)

HL

Hannah L.

Business Systems Specialist

> "Between the AI chat feature that actually helps you learn the platform, the live webinars, the Facebook community, and the Connecteam setup team, we’ve never felt like we were figuring things out on our own."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7090960)

HC

Holly C.

Owner

> "What I find challenging about Connecteam is the lack of a monthly calendar view for events—it’s only shown as a list, which makes it harder to get a big-picture view of what’s coming up."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6804821)

AS

Amy S.

Vice President

> "I requested help creating one custom form and the assistance I received was 5 stars. Once I understood the logic and limitations, I have been able to create my own forms too."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7119538)

AB

Adrian B.

Administrative Assistant

> "The one thing I dislike is how you have to confirm each shift. Since we do our shifts a month in advance, there are like 15 shifts I have to go in and confirm."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7101213)

BW

Bree W.

Operations Manager

> "We have loved using Connecteam, the training videos, the support and how they listen to the needs of the customers and are constantly updating the features to make it better and easier."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7073895)

CD

Crystal D.

Customer Success Manager

> "There are too many plan upgrades needed when we want to add things like extra subtask spots, which makes it seem like the value for the money doesn't seem worth it all of the time."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7069223)

JS

Justin S.

Operations Manager

> "The platform works, but when you’re operating across locations with dozens of employees, ease of navigation, reporting clarity, and streamlined admin controls become critical."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7103345)

KR

Kimberley R.

Office Manager

> "I cant add more than 5 task at a time. When you have team members on different job sites it does not allow you to add more than 5 task per day."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6810958)

TT

Travis T.

CEO

> "All-in-one platform – Time tracking, scheduling, communication, and task management in one place reduces the need for multiple apps."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7088953)

SC

Stephen C.

Co-owner

> "It hides features behind paid upgrades, which wouldn't be the worst, except it flaunts them in your face, so you click them thinking you can do something, only to find they require an upgrade."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7077493)

SC

Sarah C.

Independent Contractor

> "Connecteam has made all these processes way easier than if I was doing it all manually -- so much so that when another contractor joined our team, I shared the info with her and she signed up, too."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7030104)

CB

Cameron B.

Office admin

> "I don't like the limitations on the geotracking feature - i would like to be able to change where my employees clock in without having to change it for everyone."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7120241)

TY

Tommy Y.

Head Chef Patron

> "Finally a free time tracking app for my staff and being able to keep all my employee files in one place is amazing"

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7111187)

SW

STACEY W.

Accounting Manager

> "It has some limitations on third party integrations, and the interface can feel overwhelming and cluttered until you get used to using it."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7055457)

JM

Josh M.

Post Harvest Manager

> "with our small staff, finding a functional online timeclock service that made sense for our budget was a must and Connectteam small business plan made that possible"

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7069428)

HT

Heather T.

Clinical manager

> "The only complaint I have is when I go and and create a schedule for the future If I make a mistake and delete it by accident or accidently delete someone else's things it will not let me undo it to fix theirs."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6811014)

AM

Angela M.

Manager

> "I would like to be able to save a monthly calendar that shows all the dates, employees for each day of the month at one time. And I would like to be able to select a specific day on the app well into the future and not..."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6871331)

TV

Talia V.

Head of Content

> "Occasionally voice messgaes and chat notifications don't work for a short period, typically when updates are being made to the app."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7100049)

JC

Jess C.

Data Entry Specialist

> "A highly useful all-in-one solution for managing non-desk employees, covering time trackin, communication, task management, scheduling and training in one app."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6844799)

KB

Kyle B.

Senior Vice President

> "Attendance and adherence to schedule reporting is not robust enough to support our Service Desk environment and we have had to implement other tools to give us that visibility."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6832688)

JB

Jackson B.

Co-Founder, COO, CHRO

> "The ability to create custom forms and checklists has also helped streamline our operations. Plus, since it’s designed for mobile use, our team can access everything they need on the go."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6762989)

MC

Macy C.

Administrative Assistant

> "I struggled to find some necessary settings, especially to set up admins with the proper access when they needed to see only certain employee's timesheets."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7089057)

RY

Roody Y.

Edetor

> "What I liked most about connec team is it'sall-in-one plat form that makes managing team incrediblyu efficient ,the user interface is intuitive ,and specially appreciated the scheduling and task management features..."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6782417)

AH

Amanda H.

Owner

> "Edits aren't prompted when submitted by employees. When an employee manually edits their sheet, you aren't notified right away."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7118911)

RS

Raquel S.

Solar, Electrical and Air Conditioning

> "We primarily use the time clock feature, it is easy for our employees to use and the GPS tracking is really great to keep track of the team throughout the day."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7085710)

KC

Kenneth C.

Vice President

> "Also the app is way slower than the website and will freeze/glitch if you try to enter all of my available shifts at one time."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7084827)

JS

Justin S.

Operations Manager

> "For growing teams and multi-location operations, this level of automation is essential to maintaining structure, compliance, and operational efficiency."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7103345)

JE

Jamie E.

COO

> "By making price tiers, you’re artificially creating demand that should already be included in a finished product. "

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7070819)

MG

Mike G.

Region Director of Venue Services

> "One of its standout strengths is the app’s interconnectedness—everything from scheduling to communication and task management lives in one place, creating a streamlined experience for managers and frontline employees."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6763494)

BF

Belal F.

Team lead

> "The thing I liked least about Connecteam is that it can be slow sometimes and not all notifications come on time, which makes communication a bit harder."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7036292)

JC

Jaden C.

CEO

> "Easy scheduling for our staff, quick shift updates, GPS locations make sites easy to find, color coding is helpful for multiple shifts, Can export and download shifts to excel."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6843555)

DS

Devin S.

Operations Manager

> "However, lately we just switched to ADP time management due to over the past 3 weeks many of my user's reported issues with the system not resetting."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7077772)

CL

Catherine L.

Director of Finance and HR

> "Connecteam provides us with a basic timekeeping system to that allowed us to eliminate papertime sheets for our 3rd party custodial staff allowing us to ensure staff is clocking into their building."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6833365)

TA

Tony A.

GM

> "For example, adding a geofence seperatley seems unwarranted when the Job has an address and the Schedule includes an address as well."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7077114)

AG

Alicia G.

Travel Coordinator

> "We are able to have platform where we can load documents, have communication channels, trainings and so much more to help us grow as an agency."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6817484)

MV

Marissa V.

Team Lead

> "Problems allowing me to clock in, Many glitches on the phone app, Not allowing me to tag someone in comments most of the time."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6834219)

MC

Marcus C.

Managing Director

> "The pricing is reasonable, and the app offers a lot of useful features, such as scheduling shifts, assigning staff to their shifts, and using geofencing."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6766402)

LC

Lauren C.

Business administrator

> "At times the online portal can be very slow and unstable whilst this is a rear occasion it can impact our teams ability to operate efficiently."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7062672)

VR

Verified Reviewer

Site Manager

> "Specifically, the time tracking, the team chat features, and the customized employee profiles were the most helpful best features to us, in the construction industry."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6871060)

HM

Hala M.

Boutique lead

> "I also find it annoying that I have to switch between user view and the other view to have capabilities that I wish were on one page, not two."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___7034245)

RD

Renee D.

Head of Product

> "Allows teams to track time on different jobs pretty easily and has a mobile responsive view that the team finds useful to enter their time with."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6815973)

JM

Jason M.

Maintenance

> "Sometimes the servers are slow to load for the staff submitting forms, this causes issues when trying to file multiple forms in a row."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6804898)

Isaias S.

Accounting Assistant

> "One of our favorite features is the Time Clock it makes tracking hours simple and accurate, which saves us a lot of time and headaches"

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6862653)

KR

Katia R.

Human Resources Coordinator

> "People outside of organization can't access to our forms, I would like to be able to upload a PDF as our Manual for everyone to see but is not possible, I am not able to automatically have time set up for employees."

[See full review](https://www.capterra.com/p/153140/Connecteam/#Capterra___6766135)

[View Reviews](https://www.capterra.com/p/153140/Connecteam/reviews/)

BM

Bobby M.

Owner

> "The ability to have all of the most important functions of my business in one software that also automates customer..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074207)

AG

Andrew G.

Production Manager

> "After all they produce software for managing relationships and billing clients but they can't allow their own clients to..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7020270)

TW

TRAVIS W.

Service Manager

> "The platform is user‑friendly, and once everything is set up, it streamlines scheduling, dispatching, and customer..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7079054)

RP

Rick P.

President

> "Being unable to view "ALL" the PM Jobs for each month in a LARGE VIEWABLE WINDOW sucks!"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7075403)

JW

Jim W.

Operations Manager

> "It is accomplishing or primary goal which was to create a record of jobs past so that we can reference them inthe future..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7075829)

CR

Carina R.

Accounts Receivable

> "not been able to void invoices, the service management agreement does not detail anything this feature should be able to..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280870)

CM

Chelsea M.

Office Manager

> "I like the customer support, and that our technicians can add notes and photos in real time."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074813)

TB

Tony B.

Account Executive

> "I have not been able to figure out if there is a way to search for customers based on geographic location."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074190)

TW

TRAVIS W.

Service Manager

> "Having customer history, job notes, and quotes in one system improves response time and accuracy."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7079054)

AG

Andrew G.

Production Manager

> "Then they refused to make the switch and started to deactivate my team's accounts, meanwhile our team is trying to get..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7020270)

SH

Sharon H.

Office Administrator

> "Service Fusion provides good value for money, easy to use for the entire team, prompt and helpful customer support, and..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074932)

MC

Michael C.

Manager

> "Task" items mysteriously delete themselves from the schedule. But the real issue is our data. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7105357)

EG

Ed G.

Sales Management

> "Very satisfied, very easy to navigate, the menu is clear and precise, reports function works very well I like it you can..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7108434)

RS

Rebecca S.

Office Manager

> "When doing progress billing it is not easy to add late fees to the last invoice paid. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074164)

TW

TRAVIS W.

Service Manager

> "Mobile app access keeps field techs aligned and reduces back‑and‑forth emails or calls."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7079054)

DC

Daniel C.

Service Manager

> "After last upgrade the web site has slow page boot up."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074799)

SS

Stacey S.

Owner, accounts payable, admin

> "I love that they have a phone system that works over the internet, loads of additional features such as inventory..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721)

AN

Albert N.

President

> "Service call a.i. needs a lot of work for a new set up and to many missed calls as customer service told me that if i..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280913)

AG

Alfred G.

sales manager

> "i like the schedule, its friendly usage and the billing is good, payments and invoice is good , communication ifs good"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7095807)

CA

Chris A.

Territory Manager

> "Moving to new pages and functions having it go off needs to stop!"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074310)

DM

Duane M.

Cabinet And Appliance Manager

> "I like the overall layout, and being able to color code the jobs for an easy visualization. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074179)

CY

Chad Y.

Sales

> "system is very user friendly, The support-help could be better, I don't like the online help request function."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074390)

DC

Daniel C.

Service Manager

> "I use Service Fusion daily to track and complete task with great confidence and accuracy. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074799)

MJ

Melissa J.

Business Manager

> "Nobody has resolved our issue in our almost-two-years with SF of syncing. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074166)

JH

John H.

Owner

> "I find the software overall very easy to use, and not being huge on using a computer I find it simple to look up our..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074151)

JW

Jennifer W.

Customer Relations Manager

> "Some of the updates that have caused issues with the program."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074147)

MJ

Melissa J.

Business Manager

> "The Jobs Dashboard and Estimates Dashboard make it so easy to find the information we are looking for."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074166)

BH

Breanna H.

Builder Relations Manager

> "I have experienced the dispatch page not loading at times."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074216)

JH

John H.

Owner

> "I appreciate how easy it is to generate a PO#, and the ability to email it to any of our vendors to get the order placed."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074151)

AW

Andrea W.

Administrative Assistant

> "The scheduling and reporting features are sometimes skewed if the date is not entered correctly."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6281846)

LE

Leisa E.

Administrative Assistant

> "It is very detailed and helps keep my day-to-day task organized."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074148)

JP

Jamie P.

Project Engineer

> "Document set up and formatting is a major challenge, especially if you have a lot of info for a small space."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280995)

JH

John H.

Owner

> "It's very easy for me to update an existing customer, or to add a new customer to the system."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074151)

MC

Michael C.

Manager

> "Customer service is virtually nonexistent. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7105357)

RS

Rebecca S.

Office Manager

> "Love the communication with the customer through emails and text message. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074164)

SS

Stacey S.

Owner, accounts payable, admin

> "At first we were excited about the new platform, but after four months of paying for our current platform (Jobber) and..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721)

PK

Pavan K.

Project Manager

> "Over all its good. but if you can speed up the pages opening time, that would be great."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7076819)

PB

Paul B.

Member

> "Also getting our text numbers back to our main number not a 888 number still is a problem."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280843)

MC

Miriam C.

Office Manager

> "It has truly simplified our workload and schedules. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074710)

EV

Elizabeth V.

Accounting

> "Can not take payments for multiples locations at the same time if they are separate accounts."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280837)

EG

Ed G.

Sales Management

> "Very easy to create an estimate as well as converting an estimate into a job"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7108434)

SS

Stacey S.

Owner, accounts payable, admin

> "Even more disappointing that they have no way to migrate job history and it took us four months and so far about 4k to..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721)

CM

Chelsea M.

Office Manager

> "Invoicing directly from the software is great"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074813)

SS

Stacey S.

Owner, accounts payable, admin

> "We've spent a lot of time working on getting it set up but can't continue investing time and money into a program that..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721)

CY

Chad Y.

Sales

> "converting estimates to orders very easy"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074390)

SS

Stacey S.

Owner, accounts payable, admin

> "Even last week when they charged our card for $2500 with zero explanation (I can only assume it's for the next three..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721)

CA

Chris A.

Territory Manager

> "Very easy to navigate and the estimating function is a game changer!"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074310)

NA

Natalie A.

Manager

> "invoicing can be complicated when you change to progress billing."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6281856)

CY

Chad Y.

Sales

> "scheduling is easy and adaptable with changes"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074390)

SS

Stacey S.

Owner, accounts payable, admin

> "The breaking point came yesterday when we discovered much to our chagrin that the job history could not be migrated. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721)

CA

Chris A.

Territory Manager

> "Field workers also love the convenience in the field."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074310)

AJ

Alicia J.

Co-Owner

> "Not being able to see the customer file while taking a payment. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6282156)

BH

Breanna H.

Builder Relations Manager

> "There are so many different features this program offers."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074216)

JL

Jessica L.

Project manager

> "Reports are not easy to use."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074146)

PM

Petrina M.

Operation Manager

> "Over all when we switched it was difficult, we had a really good capable Service Fusion person that went above and..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280877)

FW

Frank W.

Service Manager

> "The accounting side can be a little confusing especially for a novice with that side of the business."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6282096)

KL

Kevin L.

Operations Manager

> "very user friendly, takes less than 30 minutes to cover what is needed for a new tech or office worker that needs to use..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280854)

LW

Lisa W.

Office Manager

> "Invoicing issues before job is done."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280829)

JS

Janine S.

owner

> "Service Fusion has so many options that you can create; the setup is robust but worth it."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280860)

SS

Stacey S.

Owner, accounts payable, admin

> "Really disappointing customer service and trying to cancel is turning out to be incredibly difficult! "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721)

MC

Miriam C.

Office Manager

> "I recommend it to everyone who has service technicians and schedules."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074710)

SS

Stacey S.

Owner, accounts payable, admin

> "Rather than throw good money after bad, we're pulling the plug. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721)

FW

Frank W.

Service Manager

> "After working with Service Fusion for 2+ years I understand that I have more to learn from it, but it sure makes certain..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6282096)

LJW

Lila J W.

Broker

> "We signed up because their sales people told us that their system would work for what we needed. After we signed up..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___5091621)

HC

Heather C.

Director of Data Management

> "Customer service has also been awesome."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7078443)

LJW

Lila J W.

Broker

> "We will never use or recommend this service. If their sales force can not be honest upfront and the administration..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___5091621)

HS

Hannah S.

Project Manager Assistant

> "Customer support is always quick and knows how to help."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074339)

AD

Alex D.

Administrative

> "Also, our customers in QB had customer numbers in front of their names, and its an ongoing issue with the integration..."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___4631433)

JB

Jeanie B.

Administrator

> "The technicians are fabulous to work with. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074320)

AL

Adam L.

President

> "The new company leadership is unethical."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#SoftwareAdvice___6508225)

LZ

Leah Z.

General Manager

> "Easy scheduling."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7081144)

SJ

Steven J.

Operations

> "Customer support was not very responsive."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6553188)

EG

Ed G.

Sales Management

> "Very easy to create jobs. "

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7108434)

SA

Samuel A.

Software

> "Sometimes the platform falls short of system stability issues."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___4816852)

BA

Brian A.

Service Manager

> "This app/ program is the easiest to learn and use."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074204)

LM

Larissa M.

Owner

> "They also took several weeks to cancel my account after emailing and calling."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___5058872)

JW

Jennifer W.

Customer Relations Manager

> "Easy to use and ability to talk with quickbooks."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074147)

AW

Alex W.

Service Manager

> "They have NO offline functionality on the mobile app."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#SoftwareAdvice___4787971)

RV

Rick V.

president

> "scheduling, mobile app, estimating are good"

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280834)

MC

Michael C.

President

> "We had to hire 3rd party developers to try to make it work, and it was not possible."

[See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6042665)

[View Reviews](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

## User interface

4.64 (5,044)

4.27 (289)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Absence Management

207

Important

Access Controls/Permissions

150

Important

Activity Tracking

120

Important

Connecteam

Top features

36/40

-   Absence Management
-   Access Controls/Permissions
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Appointment Scheduling
-   Automated Scheduling
-   Availability Management
-   Booking Management
-   Calendar Management
-   Calendar Sync
-   Class Scheduling
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Drag & Drop
-   Employee Management
-   Employee Scheduling
-   Facility Scheduling
-   Generative AI
-   Group Scheduling
-   Mobile Access
-   Multi-Location
-   Online Booking
-   Personalization and Recommendation
-   Real-Time Notifications
-   Real-time Scheduling
-   Real-Time Updates
-   Reminders
-   Reporting & Statistics
-   Resource Scheduling
-   Room Booking
-   Self Service Portal
-   Shift Swapping
-   Task Scheduling
-   Third-Party Integrations
-   Timesheet Management
-   Time Zone Tracking
-   User Management

[See all features](https://www.capterra.com/p/153140/Connecteam/#features)

Service Fusion

27/40

-   Absence Management
-   Access Controls/Permissions
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Appointment Scheduling
-   Automated Scheduling
-   Availability Management
-   Booking Management
-   Calendar Management
-   Calendar Sync
-   Class Scheduling
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Drag & Drop
-   Employee Management
-   Employee Scheduling
-   Facility Scheduling
-   Generative AI
-   Group Scheduling
-   Mobile Access
-   Multi-Location
-   Online Booking
-   Personalization and Recommendation
-   Real-Time Notifications
-   Real-time Scheduling
-   Real-Time Updates
-   Reminders
-   Reporting & Statistics
-   Resource Scheduling
-   Room Booking
-   Self Service Portal
-   Shift Swapping
-   Task Scheduling
-   Third-Party Integrations
-   Timesheet Management
-   Time Zone Tracking
-   User Management

[See all features](https://www.capterra.com/p/135788/Service-Fusion/#features)

### Recognition

No recognitions have been awarded to Connecteam

No recognitions have been awarded to Service Fusion

### Deployment & support

Connecteam

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Service Fusion

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Connecteam

-   By Connecteam
-   Located in United States
-   Founded in 2015

Service Fusion

-   By KickServ
-   Located in United States
-   Founded in

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[Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.64 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/)

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Contact vendor for pricing

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[Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.64 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/)

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[BuildOps](https://www.capterra.com/p/194155/BuildOps/)[4.52 (151)](https://www.capterra.com/p/194155/BuildOps/reviews/)

$245/month

Price

Contact vendor for pricing

4.1

Features

4.3

4.3

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/135788-194155/Service-Fusion-vs-BuildOps)

[Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.64 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/)

vs

[Buddy Punch](https://www.capterra.com/p/134003/Buddy-Punch/)[4.82 (1,124)](https://www.capterra.com/p/134003/Buddy-Punch/reviews/)

$29/month

Price

$4.49/month

4.5

Features

4.7

4.7

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/134003-153140/Buddy-Punch-vs-Connecteam)

[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (289)](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

vs

[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.35 (325)](https://www.capterra.com/p/150053/ServiceTitan/reviews/)

$245/month

Price

Contact vendor for pricing

4.1

Features

4.2

4.3

Ease of Use

4.1

[View full comparison](https://www.capterra.com/compare/135788-150053/Service-Fusion-vs-ServiceTitan)

[Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.64 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/)

vs

[QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)[4.70 (6,994)](https://www.capterra.com/p/151722/TSheets/reviews/)

$29/month

Price

$20/month

4.5

Features

4.5

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/151722-153140/TSheets-vs-Connecteam)

[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (289)](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

vs

[Fracttal One](https://www.capterra.com/p/159911/Fracttal/)[4.64 (1,773)](https://www.capterra.com/p/159911/Fracttal/reviews/)

$245/month

Price

Contact vendor for pricing

4.1

Features

4.5

4.3

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/135788-159911/Service-Fusion-vs-Fracttal)

[Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.64 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/)

vs

[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)[4.35 (3,033)](https://www.capterra.com/p/133745/Paycor-Perform/reviews/)

$29/month

Price

Contact vendor for pricing

4.5

Features

4.2

4.7

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/133745-153140/Paycor-Perform-vs-Connecteam)

[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (289)](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

vs

[BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/)[4.48 (270)](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews/)

$245/month

Price

£14.95/month

4.1

Features

4.3

4.3

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/135788-149479/Service-Fusion-vs-JobWatch-powered-by-BigChange)