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Service Fusion vs SMART: Which is a better fit?

Updated on November 10th, 2024
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Summary
Key features rated by users
Features selected based on 4,445 reviews from Field Service Management users.
% Fit
Missing features
Feature ratings
Mobile Access
4.1
Scheduling
4.4
Billing & Invoicing
4.0
Quotes/Estimates
3.8
Maintenance Scheduling
NA
% Fit
Missing features
Not enough reviews
Feature ratings
Mobile Access
--
Scheduling
--
Billing & Invoicing
--
Quotes/Estimates
--
Maintenance Scheduling
NA
User satisfaction
4.3
User reviews247
Ease of use
4.2
Functionality
4.0
Value for money
4.2
Customer support
4.2
4.5
User reviews18
Ease of use
3.9
Functionality
4.3
Value for money
4.4
Customer support
4.9
Price starts from
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

It is designed for small and midsize field service contractors in the HVAC, plumbing, electrical, appliance repair, appliance repair, home automation, A/V, locksmith, IT, and other service industries.

Complete Software Solution to organize your company, increase revenue, and run a better service business. We also offer industry leading components specialized for Amusement, Gaming, and ATM Companies

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
135788
5 screenshots
177155
1 screenshot
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Accounting Integration
207
Important
Activity Dashboard
388
Important

Service Fusion

Top Features
33/39
  • Documentation Management
  • Forms Management
  • Maintenance Scheduling
  • Resource Allocation
  • Service Level Agreement (SLA) Management
  • Workforce Management
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Billing & Invoicing
  • Calendar Management
  • Contact Database
  • Contract/License Management
  • CRM
  • Customizable Fields
  • Customizable Forms
  • Dispatch Management
  • Drag & Drop
  • Electronic Signature
  • File Storage
  • GPS
  • Inventory Management
  • Mobile Access
  • Monitoring
  • Online Time Clock
  • Payment Collection in the Field
  • Quotes/Estimates
  • Real-Time Data
  • Reporting & Statistics
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History
  • Status Tracking
  • Third-Party Integrations
  • Workflow Management
  • Work Order Management
See All features
Hide Field Service Management Software Features -

SMART

19/39
Show Field Service Management Software Features +
Service Fusion
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
SMART
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Service Fusion
  • By Service Fusion
  • Located in United States
  • Founded in 2014
SMART
  • By SMART
  • Located in United States
  • Founded in 1998
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