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We serve over 6,000 small and mid-sized field service contractors in the HVAC, plumbing, electrical, appliance repair, home automation, A/V, locksmith, IT, and many other service industries.
Fieldster is designed for U.S. based companies with 1-10+ branch locations and multiple service technicians who want to breakthrough growth barriers and dominate their local service markets.
We like the flexibility - pc, phone, tablet, laptop We like the simplicity for our techs. We like the perfect syncs with QuickBooks, a real plus.
We did really put lots of effort and tried to use this for on and off over a year, but it has been a total disappointment. Our industry is fire protecrion services.
The product is good for us because we are a small family owned business that growing in the automation era. Its friendly enough to allow growth and learning.
The product is in desperate need of being rewritten - not patched.
Intregrates well with QuickBooks for billing, all of the admin staff love the output and reports showing the growth of our business, and our technicians love the mobile app for billing.
Our prior process lost up to 4-7 days before invoices were processed.
The ease of use, the depth of details, the new front dashboard is amazing. After 7 different softwares in the past 3 years, Service Fusion is much more user friendly.
It is borderline useless. The biggest issue I have with it is that the system only goes off of an inventory order.
The ease of the system and how user friendly it is. As a Supervisor over our Customer Experience Team and training new people it definitely helps when they are able to pick up the software so quickly.
I should be able to run reports on name alone. The process to enter a new customer is INSANELY complicated, not intuitive and was very hard to learn.
I like the ease of using the software. All the information I need is easy to find and very easy to navigate through.
Many things did not convert from our previous software. We lost an enormous amount of data.
I like the layout and the ability to access the information I need quickly while taking care of customers.
The conversion process was very stressful for us. It caused a very negative feeling in the office about the software.
The support staff is great. They are very friendly and go above and beyond.
Some of the Admin actions are confusing when you want to make changes. Specifically the reminder text info sent to the customer is not easily found.
Prioritize real-user-identified key features according to your needs to find your best fit.
Service Fusion
Top FeaturesFieldster
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