# Compare Service Fusion vs ServiceWorks 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Service Fusion and ServiceWorks based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/135788-183679/Service-Fusion-vs-ServiceWorks --- # Service Fusion vs ServiceWorks Features and Cost Comparison Last updated March 14th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Service FusionServiceWorks2/4 selected [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.3 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) [ServiceWorks](https://www.capterra.com/p/183679/ServiceWorks/)[3.6 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/) [## Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.3 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) Starting Price $245.00/month Value-for-Money 4.2 Functionality 4.1 Ease of Use 4.3 Customer Service 4.3 Reviews Sentiment JB BM TW Based on [308 reviews](#user-reviews) Positive 263 Neutral 20 Negative 25 [## ServiceWorks](https://www.capterra.com/p/183679/ServiceWorks/)[3.6 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/) Starting Price $948.00/year Value-for-Money 3.6 Functionality 3.6 Ease of Use 3.5 Customer Service 3.6 Reviews Sentiment WD CG AF Based on [115 reviews](#user-reviews) Positive 67 Neutral 22 Negative 26 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 6,164 reviews from field service management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 77%Fit High performer Feature ratings Mobile Access 4.0 Scheduling 4.4 Billing & Invoicing 4.1 Quotes/Estimates 3.9 CRM 3.7 65%Fit Not enough reviews Feature ratings Mobile Access 3.3 Scheduling 4.0 Billing & Invoicing 3.5 Quotes/Estimates 3.7 CRM \-- User satisfaction User satisfaction 4.3 User reviews[308](https://www.capterra.com/p/135788/Service-Fusion/reviews/) Ease of use 4.3 Functionality 4.1 Value for money 4.2 Customer support 4.3 User satisfaction 3.6 User reviews[115](https://www.capterra.com/p/183679/ServiceWorks/reviews/) Ease of use 3.5 Functionality 3.6 Value for money 3.6 Customer support 3.6 Price starts from Price starts from $245Flat Rate, Per Month - Free version - Free trial Price starts from $948Flat Rate, Per Year - Free version - Free trial Best for Best for Service Fusion is used by HVAC contractors, plumbers, electricians, appliance repair services, locksmiths, landscapers, cleaning services, and field service contractors. Best for 1\. Appliance and HVAC 2. Cleaning Service 3. Pest Control Service 4. Auto Repair 5. Fleet Management 5. Electrical and Plumbing 7. Landscaping and much more ## User reviews Pros & cons JB Johnathan B. Business Manager > "The setup process was easy, the support team has been responsive and helpful, and the software has provided many features that..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131436) AG Andrew G. Production Manager > "After all they produce software for managing relationships and billing clients but they can't allow their own clients to access..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7020270) BM Bobby M. Owner > "The ability to have all of the most important functions of my business in one software that also automates customer communication." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074207) PW Pam W. Owner and Office Manager > "Service Fusion's reporting is useless, as it's impossible to run a valid report on all active service/maintenance plans." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131495) TW TRAVIS W. Service Manager > "The platform is user‑friendly, and once everything is set up, it streamlines scheduling, dispatching, and customer communication." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7079054) PW Pam W. Owner and Office Manager > "You can't run job reports, for example, to be able to determine how long it takes us to complete a job." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131495) JW Jim W. Operations Manager > "It is accomplishing or primary goal which was to create a record of jobs past so that we can reference them inthe future which is..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7075829) RP Rick P. President > "Being unable to view "ALL" the PM Jobs for each month in a LARGE VIEWABLE WINDOW sucks!" [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7075403) CM Chelsea M. Office Manager > "I like the customer support, and that our technicians can add notes and photos in real time." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074813) TB Tony B. Account Executive > "I have not been able to figure out if there is a way to search for customers based on geographic location." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074190) TW TRAVIS W. Service Manager > "Having customer history, job notes, and quotes in one system improves response time and accuracy." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7079054) MC Michael C. Manager > "Task" items mysteriously delete themselves from the schedule. But the real issue is our data. " [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7105357) JM John M. Operations Manager - Service and Special Projects Division > "Latest updates to the app and backend have resulted in a smoother operating experince, this app is definetly on the right track." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7133246) RS Rebecca S. Office Manager > "When doing progress billing it is not easy to add late fees to the last invoice paid. " [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074164) SH Sharon H. Office Administrator > "Service Fusion provides good value for money, easy to use for the entire team, prompt and helpful customer support, and employee..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074932) AS Ashley S. service coordinator > "the customizable document feature is lacking." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131499) EG Ed G. Sales Management > "Very satisfied, very easy to navigate, the menu is clear and precise, reports function works very well I like it you can search..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7108434) GK Gary K. Owner > "The dashboard does not let you see the backend info with a click." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131520) TW TRAVIS W. Service Manager > "Mobile app access keeps field techs aligned and reduces back‑and‑forth emails or calls." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7079054) IK Ilan K. President > "Poor customer support, bad UX/UI, poor customization." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131449) SS Stacey S. Owner, accounts payable, admin > "I love that they have a phone system that works over the internet, loads of additional features such as inventory tracking,..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721) DC Daniel C. Service Manager > "After last upgrade the web site has slow page boot up." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074799) PW Pam W. Owner and Office Manager > "We have found some work arounds and still do many things manually because we often don't have time to be messing with software..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131495) CA Chris A. Territory Manager > "Moving to new pages and functions having it go off needs to stop!" [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074310) AG Alfred G. sales manager > "i like the schedule, its friendly usage and the billing is good, payments and invoice is good , communication ifs good" [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7095807) CY Chad Y. Sales > "system is very user friendly, The support-help could be better, I don't like the online help request function." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074390) DM Duane M. Cabinet And Appliance Manager > "I like the overall layout, and being able to color code the jobs for an easy visualization. " [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074179) GS Gregg S. Director of Operations > "It is just very slow to update the software or add meaningful features. " [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131562) DC Daniel C. Service Manager > "I use Service Fusion daily to track and complete task with great confidence and accuracy. " [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074799) AG Andrew G. Production Manager > "Then they refused to make the switch and started to deactivate my team's accounts, meanwhile our team is trying to get ahold of..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7020270) JH John H. Owner > "I find the software overall very easy to use, and not being huge on using a computer I find it simple to look up our customers to..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074151) MJ Melissa J. Business Manager > "Nobody has resolved our issue in our almost-two-years with SF of syncing. " [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074166) BS Brandy S. Office Manager > "The dispatch grid is nice to see everything and being able to customize what things it shows is great." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7132103) JW Jennifer W. Customer Relations Manager > "Some of the updates that have caused issues with the program." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074147) MJ Melissa J. Business Manager > "The Jobs Dashboard and Estimates Dashboard make it so easy to find the information we are looking for." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074166) BH Breanna H. Builder Relations Manager > "I have experienced the dispatch page not loading at times." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074216) JH John H. Owner > "I appreciate how easy it is to generate a PO#, and the ability to email it to any of our vendors to get the order placed." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074151) GS Gregg S. Director of Operations > "We have a lot of areas that do not have a good signal." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131562) AS Ashley S. service coordinator > "The amount of users (unlimited) for the cost, is the best value for money in comparison with similar software." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131499) BS Brandy S. Office Manager > "They have taken up to a year and a half to fix an issue on their end." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7132103) PG Paul G. Director of Operations > "Everything you need for a CRM is easily accessible via the app or the online dashboard. " [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131481) MC Michael C. Manager > "Customer service is virtually nonexistent. " [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7105357) LE Leisa E. Administrative Assistant > "It is very detailed and helps keep my day-to-day task organized." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074148) SS Stacey S. Owner, accounts payable, admin > "At first we were excited about the new platform, but after four months of paying for our current platform (Jobber) and Service..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721) JH John H. Owner > "It's very easy for me to update an existing customer, or to add a new customer to the system." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074151) CR Carina R. Accounts Receivable > "not been able to void invoices, the service management agreement does not detail anything this feature should be able to tell me..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280870) PW Pam W. Owner and Office Manager > "The most recent search update and notifications are a huge improvement!" [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131495) SS Stacey S. Owner, accounts payable, admin > "Even more disappointing that they have no way to migrate job history and it took us four months and so far about 4k to find out." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721) RS Rebecca S. Office Manager > "Love the communication with the customer through emails and text message. " [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074164) SS Stacey S. Owner, accounts payable, admin > "We've spent a lot of time working on getting it set up but can't continue investing time and money into a program that doesn't..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721) PW Phil W. Admin > "Improvements to mobile app and features added to enhance app" [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7132405) SS Stacey S. Owner, accounts payable, admin > "Even last week when they charged our card for $2500 with zero explanation (I can only assume it's for the next three months) and..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721) PK Pavan K. Project Manager > "Over all its good. but if you can speed up the pages opening time, that would be great." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7076819) SS Stacey S. Owner, accounts payable, admin > "The breaking point came yesterday when we discovered much to our chagrin that the job history could not be migrated. " [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721) PW Phil W. Admin > "You are trying to be more responsive to issues, current & improving responsiveness." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7132405) AN Albert N. President > "Service call a.i. needs a lot of work for a new set up and to many missed calls as customer service told me that if i didn't like..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280913) MC Miriam C. Office Manager > "It has truly simplified our workload and schedules. " [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074710) JL Jessica L. Project manager > "Reports are not easy to use." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074146) AS Ashley S. service coordinator > "Onboarding was great, and fairly easy data import, the cost is budget friendly especially with unlimited users." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131499) SS Stacey S. Owner, accounts payable, admin > "Really disappointing customer service and trying to cancel is turning out to be incredibly difficult! " [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721) EG Ed G. Sales Management > "Very easy to create an estimate as well as converting an estimate into a job" [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7108434) AW Andrea W. Administrative Assistant > "The scheduling and reporting features are sometimes skewed if the date is not entered correctly." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6281846) PW Pam W. Owner and Office Manager > "Hoping Service Fusion keeps its promise to keep updating their system." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131495) JP Jamie P. Project Engineer > "Document set up and formatting is a major challenge, especially if you have a lot of info for a small space." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280995) JM Julie M. Business Development > "The speed on the desktop has gotten faster, which is great. " [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131454) PB Paul B. Member > "Also getting our text numbers back to our main number not a 888 number still is a problem." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280843) CM Chelsea M. Office Manager > "Invoicing directly from the software is great" [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074813) EV Elizabeth V. Accounting > "Can not take payments for multiples locations at the same time if they are separate accounts." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6280837) GK Gary K. Owner > "We are using most every feature and look forward to long awaited upgrades." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7131520) SS Stacey S. Owner, accounts payable, admin > "Rather than throw good money after bad, we're pulling the plug. " [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6562721) CY Chad Y. Sales > "converting estimates to orders very easy" [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074390) LJW Lila J W. Broker > "We signed up because their sales people told us that their system would work for what we needed. After we signed up and paid..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___5091621) JM John M. Operations Manager - Service and Special Projects Division > "With an expanding team we are experiencing good value for the money we are spending." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7133246) LJW Lila J W. Broker > "We will never use or recommend this service. If their sales force can not be honest upfront and the administration will not..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___5091621) CA Chris A. Territory Manager > "Very easy to navigate and the estimating function is a game changer!" [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074310) AD Alex D. Administrative > "Also, our customers in QB had customer numbers in front of their names, and its an ongoing issue with the integration tool not..." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___4631433) CY Chad Y. Sales > "scheduling is easy and adaptable with changes" [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074390) AL Adam L. President > "The new company leadership is unethical." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#SoftwareAdvice___6508225) CA Chris A. Territory Manager > "Field workers also love the convenience in the field." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___7074310) SJ Steven J. Operations > "Customer support was not very responsive." [See full review](https://www.capterra.com/p/135788/Service-Fusion/#Capterra___6553188) [View Reviews](https://www.capterra.com/p/135788/Service-Fusion/reviews/) WD Warren D. Senior Appliance Expert > "The vision of a unified platform that seamlessly integrates part ordering, scheduling, dispatching, and customer communication is..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7106457) WD Warren D. Senior Appliance Expert > "Our dispatch team has repeatedly requested that the map feature function as originally described: allowing us to view a technician’s..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7106457) CG Carole G. Accounting Auditing Manager > "Was told its user friendly and it will produce everything we need, yes if you're only dealing with COD customer it would be great, but..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7105594) SS Steven S. owner > "I can't make my own barcodes for sales items and I've asked multiple x's for someone to add my sales cost and have sent a reference..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7051225) AF Aubree F. accounts receivable > "We really like this program it has made a lot of things easier for our company invoicing estimates scheduling part orders customer..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6299787) WD Warren D. Senior Appliance Expert > "Jobs are frequently assigned incorrect statuses, and the system contains an overwhelming number of job buckets and status options—many..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7106457) SB Stacey B. CEO > "Our favorite is the texting capability with our customers in their jobs and the part inventory and EVERY manufacturer part for..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4942507) DS Donna S. CEO > "The POS module was built on top of the existing jobs software, and does not always match the workflow for walking retail customers...." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6328893) DP Deepak P. Owner > "The mobile app makes it easy for our techs to update jobs in real-time." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778560) SS Steven S. owner > "its easy to get someone to talk back with you, but they can't help you. and when I have issues, I get an email back saying its..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7051225) MG Matt G. General Manager > "I like the integration with payment processing and the mobile app." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6763898) MG Matt G. General Manager > "Our company was initially drawn to ServiceWorks due to the promise of comprehensive setup support and training, which, unfortunately,..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6763898) SG Sam G. Owner > "Keeping accurate service records and detailed job notes is a breeze!" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6308219) WD Warren D. Senior Appliance Expert > "The ordering process remains disorganized, and after the initial onboarding period, support has been minimal." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7106457) WD Warren D. Senior Appliance Expert > "What I appreciated most was the concept behind the software." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7106457) RJ Robert J. Diagnostic technician > "The loss of data, the various bugs and glitches, the lag when uploading things, and the lack of fixing bugs after pointing it out to..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6313283) KO Kelly O. Office Manager > "They are very helpful and actually answer your phone calls or service tickets in a impressive, timely manner." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6784304) MB Max B. Owner > "It feels like something some corporate dude made his team create in the early 2000's because mobile apps were all the crazy back then..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6883496) JP Jake P. Sales > "sensitive content hidden\] has been a huge help with answering all of our questions, and was a good sport about receiving the 3rd..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6809904) MG Matt G. General Manager > "As a result, we had to manually reconcile each ticket with our tax reports, which cost us hundreds of labor hours." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6763898) SB Susan B. Office Manager > "It's been very good to have the SD mobile link to the system, although there are issues with that too if the tech is not thorough in..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4835319) SS Steven S. owner > "I like service works but with every update my account gets worse." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7051225) DS David S. President > "It meets all of our needs as a service based Company." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778150) MY MEL Y. Service Managert > "Route sheet, maps, gps does not work as it should because it does not show the location of a truck in a real time; the order of the..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290554) SB Stacey B. CEO > "I love being able to customize our own invoices to show what we need it to for our business." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4942507) SB Susan B. Office Manager > "A mix of frustration and benefits: ServiceWorks is not an easy program to use -- it takes a long time to train in and understand;..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4835319) KS Kerry S. Manager > "I like the ability to create jobs and monitor the service history on the job." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6304512) DF Dana F. Owner > "Messaging constantly crashing. And now payroll is SO messed up" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#SoftwareAdvice___6819293) MI Marion I. Owner > "ServiceWorks is a very high functioning CRM that helps us manage our appliance repair business very well. " [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290490) DS Donna S. CEO > "There were multiple errors resulting in missing invoices. " [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6328893) MF Michael F. Owner > "The templated notifications are very good." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778205) LG Luke G. managing member > "This company was great for the onboarding process, but when I had issues with the mobile app nothing was addressed." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6612790) JH Jennifer H. Office Manager > "it keeps peoples history of service together well" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6310392) DO David O. Owner > "Mad clients because their system stop sending out emails and text for a while." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6746358) KO Kelly O. Office Manager > "The cost compared to other providers is hands down the best value out there. " [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6784304) SB Susan B. Office Manager > "The special order parts chart for checking in parts can be a real pain when "tentative parts" are allowed to plug the chart up." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4835319) DP Deepak P. Owner > "Absolutely love how organized our team is now—ServiceWorks keeps us on track!" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778560) DO David O. Owner > "Missing customer info, missing scheduleing stuff." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6746358) DS David S. President > "We made the switch to Service Works several years ago and it’s been a mostly positive experience." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778150) MG Matt G. General Manager > "It is even more frustrating when I have to spend time proving the issues to tech support or the developers." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6763898) DP Deepak P. Owner > "They have an awesome support team ready to help in every way." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778560) LG Luke G. managing member > "I did not even make it through the onboarding process, and they still refused to refund the payment." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6612790) JP Jake P. Sales > "Really went above and beyond for us to earn our business." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6809904) DP Deepak P. Owner > "A lot of times they go through system glitches." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778560) MY MATT Y. CLERK > "DOES WELL IN KEEPING TRACK OF BILLING AND IS NICE TO HAVE ALL INFO STORED IN ONE PLACE." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6299914) MF Michael F. Owner > "The emails and back end set up were the most challenging." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778205) RC Rick C. manager > "Updating tickets are easy" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6779178) MG Matt G. General Manager > "In some instances, the problems never seem to get fixed." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6763898) DP Deepak P. Owner > "Customer support is responsive and helpful." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778560) NA Nicole A. Secretary > "For example, why is there like 5 save buttons for different sections when writing up a service ticket? Why can’t there be just one?" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290457) AF Aubree F. accounts receivable > "We really like being able to invoice and schedule from the same program" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6299787) BD Brandon D. lead tech > "the moble app has issues with entering and deleteing items entered and has to be refreshed often" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6301706) RC Rick C. manager > "Easy to use schedule system and dashboard." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6779178) DS Dave S. Secretary > "App works mediocre on a good day, on-boarding is a disaster, and the financial reports the SW produces are unreliable." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#SoftwareAdvice___4852227) MH Moustafa H. IT Field Tech > "Dispatch and technicians were great in terms job postings and enrouting" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290533) DO David O. Owner > "Customer service was the worst of the worst." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6746358) RM Richard M. President > "The team at ServiceWorks are easy to deal with and very responsive." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6779205) PM Patrick M. Technical sales support > "It removes jobs from search when there is a glitch." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290481) KL Kevin L. Owner > "It’s been great to grow with Service Works as they are learning the bin cleaning industry." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4936703) SL SONJA L. PROJECT OFFICE MANAGER > "The price of the service has increased and is not really justifiable for the services that are received. " [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290527) BD Brandon D. lead tech > "easy to keep my calls in order and keep me on right track for day to day task" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6301706) VC Valerie C. Appliance repair tech > "They are constantly making updates and changes that makes the problems worse and don’t listen to what the problem actually is" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290593) JM John M. Associate Manager > "Its user friendly, the fact that its in cloud - we don't have to set up a lot of things to get access to it." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290580) PW Price W. Owner - Operator > "They could not answer questions, could not fulfill any of our wishes, it took days and sometimes weeks to get changes done, and when..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4138082) CQ Cesar Q. Bin cleaner > "I like that everything can be managed in one spot." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___5015370) MT Mark T. President > "The poor accounting features." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6305917) KS Kerry S. Manager > "I like the overall concepts and practicality of the way the software is put together and in the most part is very easy to use." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6304512) HB HEATHER B. MANAGER > "Lately we have had huge problems with inventory." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6304678) JR Jim R. Admin > "Tech support is decent although communication could be better." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290624) AN Audrey N. Owner > "The onboarding was terrible; the communications were awful; after letting multiple people know the program was not a good fit we..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4673628) TB Trish B. owner > "Enjoy having a cloud based system which give us more flexibility in how we run our business." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4183249) NO NICOLE O. OFFICE MANAGER > "THE TRAINING, THE SUPPORT STAFF AND THE \[sensitive content hidden\] OF OPERATIONS THEY ARE ALL A JOKE!" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6301275) SL SONJA L. PROJECT OFFICE MANAGER > "The program is very easy to use." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290527) SL SONJA L. PROJECT OFFICE MANAGER > "There is a lack of consistency." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290527) JR Jim R. Admin > "Fairly easy to use." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290624) TB Trish B. owner > "This makes it impossible to use the accounting functions in ServiceWorks. " [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4183249) JR Jim R. Admin > "Easy to train new employees to use." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290624) BS Blake S. owner > "I also cannot see all my customers on a map; which is key to understanding my business." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4104292) ND Nicola D. Service technician > "Easy to use straight forward and functions as it should" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6299196) SC Steve C. owner/operator > "it doesn’t integrate with quick books and no one there known how to make it work its been going on for three years now." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4126479) [View Reviews](https://www.capterra.com/p/183679/ServiceWorks/reviews/) ## User interface 4.27 (308) 3.56 (115) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Accounting Integration 207 Important Activity Dashboard 150 Important Activity Tracking 120 Important Service Fusion 33/45 - Accounting Integration - Activity Dashboard - Activity Tracking - AI Copilot - AI Summarization - Alerts/Notifications - API - Billing & Invoicing - Calendar Management - Chatbot - Contact Database - Contract/License Management - CRM - Customizable Fields - Customizable Forms - Dispatch Management - Documentation Management - Drag & Drop - Electronic Signature - File Storage - Forms Management - Generative AI - GPS - Inventory Management - Maintenance Scheduling - Mobile Access - Monitoring - Online Time Clock - Payment Collection in the Field - Personalization and Recommendation - Process/Workflow Automation - Quotes/Estimates - Real-Time Data - Reporting & Statistics - Resource Allocation - Routing - Scheduling - Self Service Portal - Service History - Service Level Agreement (SLA) Management - Status Tracking - Third-Party Integrations - Workflow Management - Workforce Management - Work Order Management [See all features](https://www.capterra.com/p/135788/Service-Fusion/#features) ServiceWorks Top features 39/45 - Accounting Integration - Activity Dashboard - Activity Tracking - AI Copilot - AI Summarization - Alerts/Notifications - API - Billing & Invoicing - Calendar Management - Chatbot - Contact Database - Contract/License Management - CRM - Customizable Fields - Customizable Forms - Dispatch Management - Documentation Management - Drag & Drop - Electronic Signature - File Storage - Forms Management - Generative AI - GPS - Inventory Management - Maintenance Scheduling - Mobile Access - Monitoring - Online Time Clock - Payment Collection in the Field - Personalization and Recommendation - Process/Workflow Automation - Quotes/Estimates - Real-Time Data - Reporting & Statistics - Resource Allocation - Routing - Scheduling - Self Service Portal - Service History - Service Level Agreement (SLA) Management - Status Tracking - Third-Party Integrations - Workflow Management - Workforce Management - Work Order Management [See all features](https://www.capterra.com/p/183679/ServiceWorks/#features) ### Recognition Service Fusion is recognized as a top-rated tool in 2 Capterra Shortlist reports ServiceWorks is recognized as a top-rated tool in 1 Capterra Shortlist reports ### Deployment & support Service Fusion Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ServiceWorks Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Service Fusion - By KickServ - Located in United States - Founded in ServiceWorks - By Service Works - Located in United States - Founded in 2015 ## Popular Comparisons [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) vs [FieldPulse](https://www.capterra.com/p/153475/FieldPulse/)[4.59 (445)](https://www.capterra.com/p/153475/FieldPulse/reviews/) $245/month Price Contact vendor for pricing 4.1 Features 4.4 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/135788-153475/Service-Fusion-vs-FieldPulse) [ServiceWorks](https://www.capterra.com/p/183679/ServiceWorks/)[3.56 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/) vs [Calendly](https://www.capterra.com/p/148036/Calendly/)[4.67 (4,098)](https://www.capterra.com/p/148036/Calendly/reviews/) $948/year Price $10/month 3.6 Features 4.5 3.5 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/148036-183679/Calendly-vs-ServiceWorks) [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) vs [Jobber](https://www.capterra.com/p/127994/Jobber/)[4.58 (1,456)](https://www.capterra.com/p/127994/Jobber/reviews/) $245/month Price $39/month 4.1 Features 4.3 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/127994-135788/Jobber-vs-Service-Fusion) [ServiceWorks](https://www.capterra.com/p/183679/ServiceWorks/)[3.56 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/) vs [Jobber](https://www.capterra.com/p/127994/Jobber/)[4.58 (1,456)](https://www.capterra.com/p/127994/Jobber/reviews/) $948/year Price $39/month 3.6 Features 4.3 3.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/127994-183679/Jobber-vs-ServiceWorks) [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) vs [Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.64 (5,203)](https://www.capterra.com/p/153140/Connecteam/reviews/) $245/month Price $29/month 4.1 Features 4.5 4.3 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/135788-153140/Service-Fusion-vs-Connecteam) [ServiceWorks](https://www.capterra.com/p/183679/ServiceWorks/)[3.56 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/) vs [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[4.68 (2,739)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) $948/year Price $79/month 3.6 Features 4.5 3.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/140363-183679/HouseCall-Pro-vs-ServiceWorks) [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) vs [BuildOps](https://www.capterra.com/p/194155/BuildOps/)[4.43 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/) $245/month Price Contact vendor for pricing 4.1 Features 4.2 4.3 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/135788-194155/Service-Fusion-vs-BuildOps) [ServiceWorks](https://www.capterra.com/p/183679/ServiceWorks/)[3.56 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/) vs [Commusoft](https://www.capterra.com/p/149651/Commusoft/)[4.74 (209)](https://www.capterra.com/p/149651/Commusoft/reviews/) $948/year Price Contact vendor for pricing 3.6 Features 4.6 3.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/149651-183679/Commusoft-vs-ServiceWorks) [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) vs [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.35 (332)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) $245/month Price Contact vendor for pricing 4.1 Features 4.2 4.3 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/135788-150053/Service-Fusion-vs-ServiceTitan) [ServiceWorks](https://www.capterra.com/p/183679/ServiceWorks/)[3.56 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/) vs [Kickserv](https://www.capterra.com/p/122541/Kickserv/)[4.42 (387)](https://www.capterra.com/p/122541/Kickserv/reviews/) $948/year Price $60/month 3.6 Features 4.1 3.5 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/122541-183679/Kickserv-vs-ServiceWorks) [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) vs [Fracttal One](https://www.capterra.com/p/159911/Fracttal/)[4.64 (1,773)](https://www.capterra.com/p/159911/Fracttal/reviews/) $245/month Price Contact vendor for pricing 4.1 Features 4.5 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/135788-159911/Service-Fusion-vs-Fracttal) [ServiceWorks](https://www.capterra.com/p/183679/ServiceWorks/)[3.56 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/) vs [FieldPulse](https://www.capterra.com/p/153475/FieldPulse/)[4.59 (445)](https://www.capterra.com/p/153475/FieldPulse/reviews/) $948/year Price Contact vendor for pricing 3.6 Features 4.4 3.5 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/153475-183679/FieldPulse-vs-ServiceWorks)