# Service Fusion vs BuildOps: Features and Cost Comparison 2026 | Capterra

> Service Fusion vs BuildOps: Which field service management tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision.

Source: https://www.capterra.com/compare/135788-194155/Service-Fusion-vs-BuildOps

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# Service Fusion vs BuildOps Features and Cost Comparison

Last updated March 14th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

BuildOpsService Fusion2/4 selected

[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.3 (289)](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

[BuildOps](https://www.capterra.com/p/194155/BuildOps/)[4.5 (151)](https://www.capterra.com/p/194155/BuildOps/reviews/)

[## Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.3 (289)](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

[## BuildOps](https://www.capterra.com/p/194155/BuildOps/)[4.5 (151)](https://www.capterra.com/p/194155/BuildOps/reviews/)

Starting Price

$245.00/month

Starting Price

$245.00/month

Value-for-Money

4.3

Functionality

4.1

Ease of Use

4.3

Customer Service

4.3

Starting Price

Contact vendor

Starting Price

Contact vendor for pricing

Value-for-Money

4.4

Functionality

4.3

Ease of Use

4.5

Customer Service

4.7

Reviews Sentiment

BM

TW

JW

Based on [289 reviews](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

Positive

248

Neutral

16

Negative

25

Positive

248

Neutral

16

Negative

25

Reviews Sentiment

Based on [151 reviews](https://www.capterra.com/p/194155/BuildOps/reviews/)

Positive

143

Neutral

3

Negative

5

Positive

143

Neutral

3

Negative

5

Best for (according to reviews)

-   **Business size**: Small businesses account for 82% of reviews, reflecting high usage rates among this segment.
-   **Industry**: Construction, consumer services, and facilities services together represent 63% of reviews, indicating strong adoption in these sectors.
-   **Use cases**: Field service management (62%), scheduling (52%), and service dispatch (46%) are the primary functions supported.

Best for (according to reviews)

-   **Business size**: Small businesses account for 136 reviews, representing 93% of feedback, showing widespread use among smaller organizations.
-   **Industry**: Construction, mechanical/industrial engineering, and facilities services together make up 74% of reviews, highlighting strong adoption in these sectors.
-   **Use cases**: Field service management (54%), HVAC (49%), and service dispatch (48%) are the main use cases, focusing on operational efficiency and service coordination.

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## Features comparison

When looking at field service management tools like Service Fusion and BuildOps, price is just one factor to consider. Understanding their features and differences can help determine which one best suits your needs, maximizing efficiency while avoiding unnecessary costs. Here's how they compare in key areas that matter most. \[[1](#source-item-1)\]

Key features rated by users

Features selected based on 14,464 reviews from Field Service Management users.  
about the Fit Score methodology.

Fit Score methodology

To calculate the Fit Score, our proprietary methodology factors in the following:

  

-   The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used.
-   Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings.

  

Please note:

  

-   To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews.
-   If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation.

Service Fusion

79%Fit

Feature ratings

Mobile Access

4.1

Scheduling

4.4

Service History

4.1

Billing & Invoicing

4.1

BuildOps

82%Fit

High performer

Feature ratings

Mobile Access

4.3

Scheduling

4.6

Service History

4.5

Billing & Invoicing

4.3

Mobile Access

4.1 (97)

4.3 (111)

Service Fusion users appreciate the mobile app for its ability to help technicians manage clients, work orders, and track jobs in the field. They find it essential for daily operations, although some users mention the lack of offline access and cumbersome photo uploading. BuildOps users value the mobile app for its real-time updates, ease of use, and ability to handle various tasks like creating P.O.s and filling out forms on-site. They note its intuitive design and practical workflow, though some users find it less user-friendly in certain areas. Overall, users find Service Fusion's mobile access helpful for field operations, while they value BuildOps for its real-time updates and intuitive design.

Scheduling

4.4 (89)

4.6 (108)

Service Fusion users find the scheduling feature essential for daily operations, appreciating the dispatch map, color-coded statuses, and ease of use. They mention the need for improvements in multi-day scheduling and better server reliability. BuildOps users highlight the dispatch board's role in streamlining operations, noting the ease of scheduling, drag-and-drop functionality, and real-time updates. They appreciate the visibility it provides for managing resources and making adjustments on the go. In summary, users value Service Fusion for its dispatch map and color-coded statuses, while they find BuildOps' dispatch board and real-time updates crucial for efficient scheduling.

Service History

4.1 (43)

4.5 (64)

Service Fusion users appreciate the detailed service history, which they say helps with forecasting, warranty claims, and tracking past work. They find it easy to access and valuable for mitigating liability and providing detailed client information. BuildOps users value the comprehensive service history for tracking assets, accessing past work, and making informed decisions. They highlight the ease of accessing detailed information, including tech notes and photos, which they say is crucial for warranty and repair work. Overall, users find both platforms valuable for maintaining detailed service histories, with Service Fusion aiding in client communication and BuildOps excelling in asset tracking and decision-making.

Billing & Invoicing

4.1 (84)

4.3 (98)

Service Fusion users find the billing and invoicing features fast and easy to use, appreciating the ability to modify invoices and track payments. They mention occasional issues with QuickBooks syncing and customer service responsiveness. BuildOps users praise the streamlined billing process, QuickBooks integration, and time-saving features like one-click invoicing. They value the detailed job review screen and the ability to personalize invoices. In general, users find Service Fusion's billing features efficient and easy to use, while they appreciate BuildOps for its streamlined process and integration with QuickBooks.

## Pricing comparison

### Starting prices

Service Fusion

$245.00

Flat Rate

(Per Month)

Free Trial

Free Version

[View pricing plans](https://www.capterra.com/p/135788/Service-Fusion/pricing/)

BuildOps

Contact vendor for pricing

## How does the user experience compare on Service Fusion vs BuildOps?

### Overall rating

4.3 (289)

4.5 (151)

### User interface

Service Fusion

BuildOps

### Customer service and support

Service Fusion

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live rep)

Chat

BuildOps

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live rep)

Chat

## What users say about the pros and cons of Service Fusion vs BuildOps

These field service management software solutions have been evaluated by verified reviewers on Capterra. Check out what real users say about Service Fusion and BuildOps to find out which one would work best for your needs. \[[2](#source-item-2)\]

Pros

Service Fusion

BM

Bobby M

OwnerElectrical/Electronic Manufacturing, 11 - 50 employeesUsed the software for: More than 2 years.

“The ability to have all of the most important functions of my business in one software that also automates customer communication.“

January 6, 2026

TW

TRAVIS W

Service ManagerBuilding Materials, 2 - 10 employeesUsed the software for: 1-2 years.

“The platform is user‑friendly, and once everything is set up, it streamlines scheduling, dispatching, and customer communication.“

January 14, 2026

BuildOps

SS

Sasha S

Co-Founder, Chief Executive Officer and PresidentInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years.

“It groups most of the business in one software that’s an improvement over the jumbled mess we had on hand and it also prevents customers and photos from getting lost across a dozen apps.“

March 26, 2026

MI

Matthew I

General ManagerConstruction, 11 - 50 employeesUsed the software for: 6-12 months.

“Build Ops has revolutionized our project management workflows, offering a centralized platform that seamlessly coordinates tasks, resources, and timelines.“

April 26, 2024

Cons

Service Fusion

AG

Andrew G

Production ManagerConstruction, 2 - 10 employeesUsed the software for: 1-2 years.

“After all they produce software for managing relationships and billing clients but they can't allow their own clients to access or to know what they are even being billed for.“

October 2, 2025

RP

Rick P

PresidentConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years.

“Being unable to view "ALL" the PM Jobs for each month in a LARGE VIEWABLE WINDOW sucks!“

January 8, 2026

BuildOps

RF

Ralph F

Accounts ManagerConstruction, 51 - 200 employeesUsed the software for: Less than 6 months.

“I don't like that I'm unable to make changes to the Asset Checklist after they have been attached to an Agreement. If we clone them and the old ones are still there it really adds a lot of scrolling to find the correct Checklist.“

October 21, 2024

TS

Thomas S

PresidentChemicals, 51 - 200 employeesUsed the software for: 6-12 months.

“The program CANNOT sync successfully with QuickBooks Desktop as promised.“

May 31, 2025

* * *

Sources

1.  Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from field service management software. This list is not exhaustive. For additional features, refer to the vendor’s website.
    
2.  Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar.
    

* * *

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