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We serve over 6,000 small and mid-sized field service contractors in the HVAC, plumbing, electrical, appliance repair, home automation, A/V, locksmith, IT, and many other service industries.
Genea Overtime HVAC is perfect for property managers, building engineers and building owners looking to automate the manual processes of their buildings.
We like the flexibility - pc, phone, tablet, laptop We like the simplicity for our techs. We like the perfect syncs with QuickBooks, a real plus.
We did really put lots of effort and tried to use this for on and off over a year, but it has been a total disappointment. Our industry is fire protecrion services.
The product is good for us because we are a small family owned business that growing in the automation era. Its friendly enough to allow growth and learning.
The product is in desperate need of being rewritten - not patched.
Intregrates well with QuickBooks for billing, all of the admin staff love the output and reports showing the growth of our business, and our technicians love the mobile app for billing.
Our prior process lost up to 4-7 days before invoices were processed.
The ease of use, the depth of details, the new front dashboard is amazing. After 7 different softwares in the past 3 years, Service Fusion is much more user friendly.
It is borderline useless. The biggest issue I have with it is that the system only goes off of an inventory order.
We have a hi-rise office building, and our tenants love it. The mobile app is great, and all-in-all it's a very effective product that is well received.
If there is an error it is usually the tenant user making the error and not engineering.
It's a very easy to use platform and the customer service is great. We've been using Genea in our building for a few years now and the tenants seem to like having the convenience.
I have used the Genea software on a regular basis for the over two tears and have yet to encounter an issue with running reports or navigating through the system.
The software is so user friendly and the customer support is great. I cam into my role within the year and it could not have been easier to get acclimated with.
Sometimes can be confusing while adding specific time zones.
Easy to put in a request for after hours air. Great customer service if you ever need to get a hold of someone for help.
I have no input, as I have yet to find a con with the program.
Service Fusion
Top FeaturesOvertime HVAC
Overtime HVAC
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