# Compare VICIdial vs XCALLY 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare VICIdial and XCALLY based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/135842-136894/VICIdial-vs-XCALLY

---

# VICIdial vs XCALLY Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

VICIdialXCALLY2/4 selected

[VICIdial](https://www.capterra.com/p/135842/VICIdial/)[4.7 (265)](https://www.capterra.com/p/135842/VICIdial/reviews/)

[XCALLY](https://www.capterra.com/p/136894/XCALLY/)[4.8 (130)](https://www.capterra.com/p/136894/XCALLY/reviews/)

[## VICIdial](https://www.capterra.com/p/135842/VICIdial/)[4.7 (265)](https://www.capterra.com/p/135842/VICIdial/reviews/)

Starting Price

$400.00/month

Value-for-Money

4.8

Functionality

4.7

Ease of Use

4.3

Customer Service

4.5

Reviews Sentiment

Based on [265 reviews](#user-reviews)

Positive

249

Neutral

12

Negative

4

[## XCALLY](https://www.capterra.com/p/136894/XCALLY/)[4.8 (130)](https://www.capterra.com/p/136894/XCALLY/reviews/)

Starting Price

€29.00/month

Value-for-Money

4.7

Functionality

4.7

Ease of Use

4.8

Customer Service

4.8

Reviews Sentiment

AS

Based on [130 reviews](#user-reviews)

Positive

128

Neutral

2

Negative

0

## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

## Summary

* * *

Key features rated by users

Features selected based on 4,819 reviews from call center software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

74%Fit

Missing features

Not enough reviews

Feature ratings

Call Center Management

4.6

Dashboard

NA

Call Logging

4.8

Call Recording

4.7

Call Tracking

5.0

64%Fit

Not enough reviews

Feature ratings

Call Center Management

4.7

Dashboard

\--

Call Logging

4.6

Call Recording

4.6

Call Tracking

\--

User satisfaction

User satisfaction

4.7

User reviews[265](https://www.capterra.com/p/135842/VICIdial/reviews/)

Ease of use

4.3

Functionality

4.7

Value for money

4.8

Customer support

4.5

User satisfaction

4.8

User reviews[130](https://www.capterra.com/p/136894/XCALLY/reviews/)

Ease of use

4.8

Functionality

4.7

Value for money

4.7

Customer support

4.8

Price starts from

Price starts from

$400Other, Per Month

-   Free version
-   Free trial

Price starts from

€29Per Month

-   Free version
-   Free trial

Best for

Best for

Any company wanting a contact center solution without vendor lock-in.

Best for

Every type of customer service requiring professional solutions, including inbound, outbound, blended services, and AI-driven solutions.

## User reviews

Pros & cons

KC

Katie C.

Admin

> "ViciDial has allowed us to integrate live call stats into our CRM software as well as many other..."

[See full review](https://www.capterra.com/p/135842/VICIdial/#Capterra___6439883)

VR

Verified Reviewer

Transfer Sales Agent

> "The dispositions were very limited and extremely direct, which made the workflow feel restricted."

[See full review](https://www.capterra.com/p/135842/VICIdial/#Capterra___7141628)

KC

Katie C.

Admin

> "ViciDial is a dialer platform that I recommend to anyone in the call center industry."

[See full review](https://www.capterra.com/p/135842/VICIdial/#Capterra___6439883)

VR

Verified Reviewer

Transfer Sales Agent

> "Another issue I experienced was during transfers."

[See full review](https://www.capterra.com/p/135842/VICIdial/#Capterra___7141628)

JM

Javier M.

HR Manager

> "Having Vicidial makes our job way more easier"

[See full review](https://www.capterra.com/p/135842/VICIdial/#Capterra___6595884)

IS

Ivan S.

CTO

> "Design outdated."

[See full review](https://www.capterra.com/p/135842/VICIdial/#Capterra___3360899)

Matthew A.

Freelancer

> "This is a superb software, I like the auto calling system as well and the manual dialing where I..."

[See full review](https://www.capterra.com/p/135842/VICIdial/#Capterra___3206966)

DW

Deanna W.

Customer Service Agent

> "We tried to get them fixed and they did not do anything."

[See full review](https://www.capterra.com/p/135842/VICIdial/#Capterra___2837864)

[View Reviews](https://www.capterra.com/p/135842/VICIdial/reviews/)

AS

Antoni S.

Technical Support Manager

> "They have an extensive knowledge based (wiki) where you can find a lot of documentation and examples, really useful when you start with the configuration."

[See full review](https://www.capterra.com/p/136894/XCALLY/#Capterra___4911892)

AS

Antoni S.

Technical Support Manager

> "I would say that if you don't have purchased a "priority support", sometimes it could take some time to get an answer of a ticket raised to the support team."

[See full review](https://www.capterra.com/p/136894/XCALLY/#Capterra___4911892)

AS

Antoni S.

Technical Support Manager

> "It's very customizable as it's based on Asterisk . If you invest a little bit of time on this application, you certainly can achieve all the demands of your company thanks..."

[See full review](https://www.capterra.com/p/136894/XCALLY/#Capterra___4911892)

DHN

Dick Hay N.

CEO

> "A lot of functions, but not easy to set up, as no clear indication for how to set each parameters on the web"

[See full review](https://www.capterra.com/p/136894/XCALLY/#Capterra___4902617)

ML

Miguel L.

President

> "Besides, the openchannel capabilities allow XCALLY to integrate to virtually any communication platforms that supports RESTful API web services."

[See full review](https://www.capterra.com/p/136894/XCALLY/#Capterra___4516880)

Irfanudeen S.

Senior Business Development Executive

> "The call quality went down sometimes for no reasons, the clients coudn't hear our voices properly."

[See full review](https://www.capterra.com/p/136894/XCALLY/#Capterra___3513827)

[View Reviews](https://www.capterra.com/p/136894/XCALLY/reviews/)

## User interface

4.69 (265)

[XCALLY](https://www.capterra.com/p/136894/XCALLY/)

4.82 (130)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Tracking

207

Important

AI Copilot

150

Important

AI Summarization

120

Important

VICIdial

35/47

-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Auto-Dialer
-   Automated Responses
-   Automatic Call Distribution
-   Blended Call Center
-   Callback Scheduling
-   Call Center Management
-   Caller ID
-   Call Logging
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tagging
-   Call Tracking
-   Call Transcription
-   Call Transfer
-   Call Whispering
-   Chatbot
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Management
-   CRM
-   Dashboard
-   Generative AI
-   Inbound Call Center
-   Interaction Tracking
-   IVR
-   Manual Dialer
-   Monitoring
-   Multi-Channel Communication
-   Outbound Call Center
-   Performance Management
-   Predictive Dialer
-   Progressive Dialer
-   Queue Management
-   Reporting/Analytics
-   Sentiment Analysis
-   Surveys & Feedback
-   Third-Party Integrations
-   Voice Mail
-   Voice Recognition

[See all features](https://www.capterra.com/p/135842/VICIdial/#features)

XCALLY

35/47

-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Auto-Dialer
-   Automated Responses
-   Automatic Call Distribution
-   Blended Call Center
-   Callback Scheduling
-   Call Center Management
-   Caller ID
-   Call Logging
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tagging
-   Call Tracking
-   Call Transcription
-   Call Transfer
-   Call Whispering
-   Chatbot
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Management
-   CRM
-   Dashboard
-   Generative AI
-   Inbound Call Center
-   Interaction Tracking
-   IVR
-   Manual Dialer
-   Monitoring
-   Multi-Channel Communication
-   Outbound Call Center
-   Performance Management
-   Predictive Dialer
-   Progressive Dialer
-   Queue Management
-   Reporting/Analytics
-   Sentiment Analysis
-   Surveys & Feedback
-   Third-Party Integrations
-   Voice Mail
-   Voice Recognition

[See all features](https://www.capterra.com/p/136894/XCALLY/#features)

### Recognition

VICIdial is recognized as a top-rated tool in 1 Capterra Shortlist reports

XCALLY is recognized as a top-rated tool in 2 Capterra Shortlist reports

Best Value Call CenterSoftware (2022) 

### Deployment & support

VICIdial

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

XCALLY

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

VICIdial

-   By Vicidial Group
-   Located in United States
-   Founded in 2007

XCALLY

-   By XCALLY
-   Located in Italy
-   Founded in 2007

## Popular Comparisons

[VICIdial](https://www.capterra.com/p/135842/VICIdial/)[4.69 (265)](https://www.capterra.com/p/135842/VICIdial/reviews/)

vs

[Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (868)](https://www.capterra.com/p/169627/RingOver/reviews/)

$400/month

Price

$29/month

4.7

Features

4.6

4.3

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/135842-169627/VICIdial-vs-RingOver)

[XCALLY](https://www.capterra.com/p/136894/XCALLY/)[4.82 (130)](https://www.capterra.com/p/136894/XCALLY/reviews/)

vs

[Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (868)](https://www.capterra.com/p/169627/RingOver/reviews/)

€29/month

Price

$29/month

4.7

Features

4.6

4.8

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/136894-169627/XCALLY-vs-RingOver)

[VICIdial](https://www.capterra.com/p/135842/VICIdial/)[4.69 (265)](https://www.capterra.com/p/135842/VICIdial/reviews/)

vs

[Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (387)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/)

$400/month

Price

$90/month

4.7

Features

4.5

4.3

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/76768-135842/Cloud-Predictive-Dialer-vs-VICIdial)

[XCALLY](https://www.capterra.com/p/136894/XCALLY/)[4.82 (130)](https://www.capterra.com/p/136894/XCALLY/reviews/)

vs

[NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

€29/month

Price

$110/month

4.7

Features

4.1

4.8

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/134775-136894/inContact-Call-Center-Software-vs-XCALLY)

[VICIdial](https://www.capterra.com/p/135842/VICIdial/)[4.69 (265)](https://www.capterra.com/p/135842/VICIdial/reviews/)

vs

[DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.82 (321)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/)

$400/month

Price

$25/month

4.7

Features

4.7

4.3

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/29589-135842/CallCenterNOW-vs-VICIdial)

[XCALLY](https://www.capterra.com/p/136894/XCALLY/)[4.82 (130)](https://www.capterra.com/p/136894/XCALLY/reviews/)

vs

[Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (387)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/)

€29/month

Price

$90/month

4.7

Features

4.5

4.8

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/76768-136894/Cloud-Predictive-Dialer-vs-XCALLY)

[VICIdial](https://www.capterra.com/p/135842/VICIdial/)[4.69 (265)](https://www.capterra.com/p/135842/VICIdial/reviews/)

vs

[Readymode](https://www.capterra.com/p/136728/Readymode/)[4.63 (142)](https://www.capterra.com/p/136728/Readymode/reviews/)

$400/month

Price

$199/month

4.7

Features

4.6

4.3

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/135842-136728/VICIdial-vs-Readymode)

[XCALLY](https://www.capterra.com/p/136894/XCALLY/)[4.82 (130)](https://www.capterra.com/p/136894/XCALLY/reviews/)

vs

[Five9](https://www.capterra.com/p/132405/Five9/)[4.22 (481)](https://www.capterra.com/p/132405/Five9/reviews/)

€29/month

Price

$159/month

4.7

Features

4.1

4.8

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/132405-136894/Five9-vs-XCALLY)

[VICIdial](https://www.capterra.com/p/135842/VICIdial/)[4.69 (265)](https://www.capterra.com/p/135842/VICIdial/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$400/month

Price

$15/month

4.7

Features

4.6

4.3

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-135842/LiveAgent-vs-VICIdial)

[XCALLY](https://www.capterra.com/p/136894/XCALLY/)[4.82 (130)](https://www.capterra.com/p/136894/XCALLY/reviews/)

vs

[Aircall](https://www.capterra.com/p/184709/Aircall/)[4.22 (459)](https://www.capterra.com/p/184709/Aircall/reviews/)

€29/month

Price

$40/month

4.7

Features

4.1

4.8

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/136894-184709/XCALLY-vs-Aircall)

[VICIdial](https://www.capterra.com/p/135842/VICIdial/)[4.69 (265)](https://www.capterra.com/p/135842/VICIdial/reviews/)

vs

[CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.40 (679)](https://www.capterra.com/p/159578/CallHippo/reviews/)

$400/month

Price

$1/month

4.7

Features

4.3

4.3

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/135842-159578/VICIdial-vs-CallHippo)

[XCALLY](https://www.capterra.com/p/136894/XCALLY/)[4.82 (130)](https://www.capterra.com/p/136894/XCALLY/reviews/)

vs

[Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.18 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/)

€29/month

Price

$27/month

4.7

Features

4.2

4.8

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/136894-190976/XCALLY-vs-Dialpad-Sell)