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Any company wanting a contact center solution without vendor lock-in.
Target market: Small to large call centers and contact centers specializing in inbound and outbound telesales and telemarketing.
Is an excellent dialer, easy to use, faster, efficiency, stable, the report are accurate, i'm comfortable with this product.
Any complains I have are just nitpicking. That being said ,the design looks very outdated and the reports are very hard to understand.
Add to that since it was open source we had the opportunity to customize it anyway we need and you have TRUE winning combination.
It is hard to use the transfer in this type of dialer. I had my agents complaining about it plus there are lots of buttons to click.
The documentation/manual is superb. All that you need to know about Vicidial can be found there.
I know that VICIdial is not for this purpose, what I miss is an integration in the AGC interface (Agent) with WhatsAPP and Facebook messanger.
It's very powerful and it's a great alternative to licensed software. I think it's the best free call center software on the market and this has benefited a lot of people in the world.
Front end is in desperate need of coding updates.
Ease of use is the main feature of the tool. Great care is taken to develop a good user experience.
It has many implementation issues and features. Because it is a java file, it is known to have a hardware failure.
I use easycall for calls, conferences, and servicedesk control, where I can check employee breaks, redirect calls, among other options, easy to use software and good interface.
The missing feature is the mobile version of the software (but i think the first release is planned in the very near future).
It is software with ease to make and receive calls.
When you sign in, it automatically pauses, which can make the user forget and remain paused.
I use the tool at work day by day, facilitating contact and support with the customer for call resolution.
I think it should be improved, the reporting part was the only negative point I found.
Katie: Hi, my name's Katie. I'm an operation administrator for a marketing and advertising company. We give VIC four stars. We were using Promero Dialer before. The reason we made the switch is because Promero lacked a lot of the API integrations our business needed with our current softwares, as well as the pricing. Promero was a little expensive, especially on the carrier side for usage and minutes. So one of the major reasons why we chose VICIdial is their API functionality. Our team was able to seamlessly integrate VICIdial into our current systems, which really helped our business grow. Another reason was their affordable pricing. VICIdial is very competitive and a lot cheaper than other dialers out there, and you still get exactly what your business needs. Onboarding with VICI was very straightforward. The admin and user interface is very user-friendly, so the time it took for us to set up was very minimal. So my advice would be to not always go for the most expensive option out there. A lot of dialers like to promise better returns and better contact rates, but most of the time you can get exactly what your business needs at a more affordable cost. So VICIdial was that answer for us.
Prioritize real-user-identified key features according to your needs to find your best fit.
VICIdial
Top FeaturesEasyCall Cloud
EasyCall Cloud
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