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Any company wanting a contact center solution without vendor lock-in.
Primo Dialler is suited to medium-sized call centres who wish to have all the advanced features without the large associated costs.
Is an excellent dialer, easy to use, faster, efficiency, stable, the report are accurate, i'm comfortable with this product.
Any complains I have are just nitpicking. That being said ,the design looks very outdated and the reports are very hard to understand.
Add to that since it was open source we had the opportunity to customize it anyway we need and you have TRUE winning combination.
It is hard to use the transfer in this type of dialer. I had my agents complaining about it plus there are lots of buttons to click.
The documentation/manual is superb. All that you need to know about Vicidial can be found there.
I know that VICIdial is not for this purpose, what I miss is an integration in the AGC interface (Agent) with WhatsAPP and Facebook messanger.
It's very powerful and it's a great alternative to licensed software. I think it's the best free call center software on the market and this has benefited a lot of people in the world.
Front end is in desperate need of coding updates.
It is really easy to understand and the reporting mechanics are pretty professional. Integrations with the CRM and ease of use for the agents with an amazing support makes it the best product so far.
This is my first business and first time looking for a dialler system, so everything was confusing to me at first and the amount of choice was overwhelming.
I am mainly impressed with the service and support offered along with the reliability of the dialler. With my vast experience in call centres I highly recommend this dialler to all others.
The out of the box reporting is a bit limited.
Support for the software is amazing like never had before. The price is amazing for the quality of the product.
Its slightly difficult to setup softphone on desktop.
It took us a little while to get used to but within a week and with excellent help from the support team we are using it on a daily basis and happy wit the functionality and the administrative tools.
Till now there is nothing I didn't liked about this product because they had team with quick response and action if there are any link failures.
Katie: Hi, my name's Katie. I'm an operation administrator for a marketing and advertising company. We give VIC four stars. We were using Promero Dialer before. The reason we made the switch is because Promero lacked a lot of the API integrations our business needed with our current softwares, as well as the pricing. Promero was a little expensive, especially on the carrier side for usage and minutes. So one of the major reasons why we chose VICIdial is their API functionality. Our team was able to seamlessly integrate VICIdial into our current systems, which really helped our business grow. Another reason was their affordable pricing. VICIdial is very competitive and a lot cheaper than other dialers out there, and you still get exactly what your business needs. Onboarding with VICI was very straightforward. The admin and user interface is very user-friendly, so the time it took for us to set up was very minimal. So my advice would be to not always go for the most expensive option out there. A lot of dialers like to promise better returns and better contact rates, but most of the time you can get exactly what your business needs at a more affordable cost. So VICIdial was that answer for us.
Prioritize real-user-identified key features according to your needs to find your best fit.
VICIdial
Top FeaturesPrimo Dialler
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