# Compare VICIdial vs Primo Dialler 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare VICIdial and Primo Dialler based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/135842-148791/VICIdial-vs-PrimoDialler

---

# VICIdial vs Primo Dialler Features and Cost Comparison

Last updated June 3rd, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

VICIdialPrimo Dialler2/4 selected

[VICIdial](https://www.capterra.com/p/135842/VICIdial/)[4.7 (265)](https://www.capterra.com/p/135842/VICIdial/reviews/)

[Primo Dialler](https://www.capterra.com/p/148791/PrimoDialler/)[4.8 (108)](https://www.capterra.com/p/148791/PrimoDialler/reviews/)

[## VICIdial](https://www.capterra.com/p/135842/VICIdial/)[4.7 (265)](https://www.capterra.com/p/135842/VICIdial/reviews/)

Starting Price

$400.00/month

Value-for-Money

4.8

Functionality

4.7

Ease of Use

4.3

Customer Service

4.5

Reviews Sentiment

Based on [265 reviews](#user-reviews)

Positive

249

Neutral

12

Negative

4

[## Primo Dialler](https://www.capterra.com/p/148791/PrimoDialler/)[4.8 (108)](https://www.capterra.com/p/148791/PrimoDialler/reviews/)

Starting Price

$35.00/month

Value-for-Money

4.8

Functionality

4.7

Ease of Use

4.8

Customer Service

4.9

Reviews Sentiment

EH

AS

Based on [108 reviews](#user-reviews)

Positive

105

Neutral

1

Negative

2

## Not a match? Find software alternatives tailored to your priorities.

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## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

## Summary

* * *

Key features rated by users

Features selected based on 6,030 reviews from call center software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

73%Fit

Missing features

Feature ratings

Call Center Management

4.6

Dashboard

NA

Call Logging

4.8

Call Recording

4.7

Call Monitoring

4.7

67%Fit

Missing features

Not enough reviews

Feature ratings

Call Center Management

5.0

Dashboard

NA

Call Logging

3.0

Call Recording

4.0

Call Monitoring

4.0

User satisfaction

User satisfaction

4.7

User reviews[265](https://www.capterra.com/p/135842/VICIdial/reviews/)

Ease of use

4.3

Functionality

4.7

Value for money

4.8

Customer support

4.5

User satisfaction

4.8

User reviews[108](https://www.capterra.com/p/148791/PrimoDialler/reviews/)

Ease of use

4.8

Functionality

4.7

Value for money

4.8

Customer support

4.9

Price starts from

Price starts from

$400Other, Per Month

-   Free version
-   Free trial

Price starts from

$35Usage Based, Per Month

-   Free version
-   Free trial

Best for

Best for

Any company wanting a contact center solution without vendor lock-in.

Best for

Primo Dialler is suited to medium-sized call centres who wish to have all the advanced features without the large associated costs.

## User reviews

Pros & cons

KC

Katie C.

Admin

> "ViciDial has allowed us to integrate live call stats into our CRM software as well as many other..."

[See full review](https://www.capterra.com/p/135842/VICIdial/#Capterra___6439883)

VR

Verified Reviewer

Transfer Sales Agent

> "The dispositions were very limited and extremely direct, which made the workflow feel restricted."

[See full review](https://www.capterra.com/p/135842/VICIdial/#Capterra___7141628)

KC

Katie C.

Admin

> "ViciDial is a dialer platform that I recommend to anyone in the call center industry."

[See full review](https://www.capterra.com/p/135842/VICIdial/#Capterra___6439883)

VR

Verified Reviewer

Transfer Sales Agent

> "Another issue I experienced was during transfers."

[See full review](https://www.capterra.com/p/135842/VICIdial/#Capterra___7141628)

JM

Javier M.

HR Manager

> "Having Vicidial makes our job way more easier"

[See full review](https://www.capterra.com/p/135842/VICIdial/#Capterra___6595884)

IS

Ivan S.

CTO

> "Design outdated."

[See full review](https://www.capterra.com/p/135842/VICIdial/#Capterra___3360899)

Matthew A.

Freelancer

> "This is a superb software, I like the auto calling system as well and the manual dialing where I..."

[See full review](https://www.capterra.com/p/135842/VICIdial/#Capterra___3206966)

DW

Deanna W.

Customer Service Agent

> "We tried to get them fixed and they did not do anything."

[See full review](https://www.capterra.com/p/135842/VICIdial/#Capterra___2837864)

[View Reviews](https://www.capterra.com/p/135842/VICIdial/reviews/)

EH

Evan H.

Owner

> "It probably has more functionality than most competitors."

[See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___3783826)

EH

Evan H.

Owner

> "Today they decided to raise our price by 10% for no reason, despite us complaining about the product. When you are setting..."

[See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___3783826)

Ausaf S.

IT Manager

> "The best thing of this product is it's customer portal u can easily make recharges with online payment facility and can..."

[See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___2396413)

EH

Evan H.

Owner

> "It is a money pit."

[See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___3783826)

TN

Tshepo N.

Sales Agent

> "PrimoDialler is a satisfactory dialler for inbound and outbound calls, with helpful additional features such as the SMS..."

[See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___2279798)

RL

Revel L.

Director

> "Primo Dialler your support chain is broken, fix it for the sake of future users."

[See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___3002364)

RK

Rach K.

Business Manager

> "We have clients who need to integrate with several different CRM's and this is the only dialler that allows us to do that..."

[See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___2384267)

RL

Revel L.

Director

> "Anyhow, a few precious hours were wasted, only to be greeted with a "You must contact your support admin""

[See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___3002364)

PS

Peter S.

Owner

> "Support service is sublime."

[See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___3825823)

LA

Luis A.

IT Manager

> "I don't have full access to all your settings, sometimes the support team takes too long to respond"

[See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___2383913)

TN

Tshepo N.

Sales Agent

> "The call disposition function is great for routing calls to the required departments based on call outcome."

[See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___2279798)

NS

Nouman S.

Owner

> "its slightly difficult to setup softphone on desktop"

[See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___2384331)

[View Reviews](https://www.capterra.com/p/148791/PrimoDialler/reviews/)

## User interface

[VICIdial](https://www.capterra.com/p/135842/VICIdial/)

4.69 (265)

[Primo Dialler](https://www.capterra.com/p/148791/PrimoDialler/)

4.83 (108)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Tracking

207

Important

AI Copilot

150

Important

AI Summarization

120

Important

VICIdial

Top features

35/47

-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Auto-Dialer
-   Automated Responses
-   Automatic Call Distribution
-   Blended Call Center
-   Callback Scheduling
-   Call Center Management
-   Caller ID
-   Call Logging
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tagging
-   Call Tracking
-   Call Transcription
-   Call Transfer
-   Call Whispering
-   Chatbot
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Management
-   CRM
-   Dashboard
-   Generative AI
-   Inbound Call Center
-   Interaction Tracking
-   IVR
-   Manual Dialer
-   Monitoring
-   Multi-Channel Communication
-   Outbound Call Center
-   Performance Management
-   Predictive Dialer
-   Progressive Dialer
-   Queue Management
-   Reporting/Analytics
-   Sentiment Analysis
-   Surveys & Feedback
-   Third-Party Integrations
-   Voice Mail
-   Voice Recognition

[See all features](https://www.capterra.com/p/135842/VICIdial/#features)

Primo Dialler

21/47

-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Auto-Dialer
-   Automated Responses
-   Automatic Call Distribution
-   Blended Call Center
-   Callback Scheduling
-   Call Center Management
-   Caller ID
-   Call Logging
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tagging
-   Call Tracking
-   Call Transcription
-   Call Transfer
-   Call Whispering
-   Chatbot
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Management
-   CRM
-   Dashboard
-   Generative AI
-   Inbound Call Center
-   Interaction Tracking
-   IVR
-   Manual Dialer
-   Monitoring
-   Multi-Channel Communication
-   Outbound Call Center
-   Performance Management
-   Predictive Dialer
-   Progressive Dialer
-   Queue Management
-   Reporting/Analytics
-   Sentiment Analysis
-   Surveys & Feedback
-   Third-Party Integrations
-   Voice Mail
-   Voice Recognition

[See all features](https://www.capterra.com/p/148791/PrimoDialler/#features)

### Recognition

VICIdial is recognized as a top-rated tool in 1 Capterra Shortlist reports

Primo Dialler is recognized as a top-rated tool in 1 Capterra Shortlist reports

### Deployment & support

VICIdial

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Primo Dialler

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

VICIdial

-   By Vicidial Group
-   Located in United States
-   Founded in 2007

Primo Dialler

-   By Primo Dialler
-   Located in United Kingdom
-   Founded in 2015

## Popular Comparisons

[VICIdial](https://www.capterra.com/p/135842/VICIdial/)[4.69 (265)](https://www.capterra.com/p/135842/VICIdial/reviews/)

vs

[Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (876)](https://www.capterra.com/p/169627/RingOver/reviews/)

$400/month

Price

$29/month

4.7

Features

4.6

4.3

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/135842-169627/VICIdial-vs-RingOver)

[Primo Dialler](https://www.capterra.com/p/148791/PrimoDialler/)[4.83 (108)](https://www.capterra.com/p/148791/PrimoDialler/reviews/)

vs

[DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.81 (325)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/)

$35/month

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4.8

Ease of Use

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[View full comparison](https://www.capterra.com/compare/29589-148791/CallCenterNOW-vs-PrimoDialler)

[VICIdial](https://www.capterra.com/p/135842/VICIdial/)[4.69 (265)](https://www.capterra.com/p/135842/VICIdial/reviews/)

vs

[DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.81 (325)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/)

$400/month

Price

$25/month

4.7

Features

4.7

4.3

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/29589-135842/CallCenterNOW-vs-VICIdial)

[Primo Dialler](https://www.capterra.com/p/148791/PrimoDialler/)[4.83 (108)](https://www.capterra.com/p/148791/PrimoDialler/reviews/)

vs

[Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (876)](https://www.capterra.com/p/169627/RingOver/reviews/)

$35/month

Price

$29/month

4.7

Features

4.6

4.8

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/148791-169627/PrimoDialler-vs-RingOver)

[VICIdial](https://www.capterra.com/p/135842/VICIdial/)[4.69 (265)](https://www.capterra.com/p/135842/VICIdial/reviews/)

vs

[Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (395)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/)

$400/month

Price

$90/month

4.7

Features

4.5

4.3

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/76768-135842/Cloud-Predictive-Dialer-vs-VICIdial)

[Primo Dialler](https://www.capterra.com/p/148791/PrimoDialler/)[4.83 (108)](https://www.capterra.com/p/148791/PrimoDialler/reviews/)

vs

[CallTools](https://www.capterra.com/p/149510/Call-Center-Software/)[4.83 (156)](https://www.capterra.com/p/149510/Call-Center-Software/reviews/)

$35/month

Price

Contact vendor for pricing

4.7

Features

4.8

4.8

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/148791-149510/PrimoDialler-vs-Call-Center-Software)

[VICIdial](https://www.capterra.com/p/135842/VICIdial/)[4.69 (265)](https://www.capterra.com/p/135842/VICIdial/reviews/)

vs

[Readymode](https://www.capterra.com/p/136728/Readymode/)[4.63 (142)](https://www.capterra.com/p/136728/Readymode/reviews/)

$400/month

Price

$199/month

4.7

Features

4.6

4.3

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/135842-136728/VICIdial-vs-Readymode)

[Primo Dialler](https://www.capterra.com/p/148791/PrimoDialler/)[4.83 (108)](https://www.capterra.com/p/148791/PrimoDialler/reviews/)

vs

[Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.18 (565)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/)

$35/month

Price

$27/month

4.7

Features

4.2

4.8

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/148791-190976/PrimoDialler-vs-Dialpad-Sell)

[VICIdial](https://www.capterra.com/p/135842/VICIdial/)[4.69 (265)](https://www.capterra.com/p/135842/VICIdial/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$400/month

Price

$15/month

4.7

Features

4.6

4.3

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-135842/LiveAgent-vs-VICIdial)

[Primo Dialler](https://www.capterra.com/p/148791/PrimoDialler/)[4.83 (108)](https://www.capterra.com/p/148791/PrimoDialler/reviews/)

vs

[Aircall](https://www.capterra.com/p/184709/Aircall/)[4.22 (460)](https://www.capterra.com/p/184709/Aircall/reviews/)

$35/month

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4.7

Features

4.1

4.8

Ease of Use

4.5

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[VICIdial](https://www.capterra.com/p/135842/VICIdial/)[4.69 (265)](https://www.capterra.com/p/135842/VICIdial/reviews/)

vs

[CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.39 (684)](https://www.capterra.com/p/159578/CallHippo/reviews/)

$400/month

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4.7

Features

4.3

4.3

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/135842-159578/VICIdial-vs-CallHippo)

[Primo Dialler](https://www.capterra.com/p/148791/PrimoDialler/)[4.83 (108)](https://www.capterra.com/p/148791/PrimoDialler/reviews/)

vs

[CTM](https://www.capterra.com/p/152004/Call-tracking-software/)[4.65 (158)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/)

$35/month

Price

$79/month

4.7

Features

4.6

4.8

Ease of Use

4.5

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