# Compare VICIdial vs Primo Dialler 2026 | Capterra > Unsure of what to choose? Check Capterra to compare VICIdial and Primo Dialler based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/135842-148791/VICIdial-vs-PrimoDialler --- # VICIdial vs Primo Dialler Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: VICIdialPrimo Dialler2/4 selected [VICIdial](https://www.capterra.com/p/135842/VICIdial/)[4.7 (264)](https://www.capterra.com/p/135842/VICIdial/reviews/) [Primo Dialler](https://www.capterra.com/p/148791/PrimoDialler/)[4.8 (108)](https://www.capterra.com/p/148791/PrimoDialler/reviews/) [## VICIdial](https://www.capterra.com/p/135842/VICIdial/)[4.7 (264)](https://www.capterra.com/p/135842/VICIdial/reviews/) Starting Price $400.00/month Value-for-Money 4.8 Functionality 4.7 Ease of Use 4.4 Customer Service 4.6 Reviews Sentiment Based on [264 reviews](#user-reviews) Positive 248 Neutral 12 Negative 4 [## Primo Dialler](https://www.capterra.com/p/148791/PrimoDialler/)[4.8 (108)](https://www.capterra.com/p/148791/PrimoDialler/reviews/) Starting Price $35.00/month Value-for-Money 4.8 Functionality 4.7 Ease of Use 4.8 Customer Service 4.9 Reviews Sentiment EH AS Based on [108 reviews](#user-reviews) Positive 105 Neutral 1 Negative 2 ## Summary * * * Features in Auto Dialer Software Best performer 43 / 46 Only VICIdial - Activity Dashboard - Activity Tracking - Answering Machine Detection 19 / 46 User satisfaction User satisfaction 4.7 User reviews[264](https://www.capterra.com/p/135842/VICIdial/reviews/) Ease of use 4.4 Functionality 4.7 Value for money 4.8 Customer support 4.6 User satisfaction 4.8 User reviews[108](https://www.capterra.com/p/148791/PrimoDialler/reviews/) Ease of use 4.8 Functionality 4.7 Value for money 4.8 Customer support 4.9 Price starts from Price starts from $400Other, Per Month - Free version - Free trial Price starts from $35Usage Based, Per Month - Free version - Free trial Best for Best for Any company wanting a contact center solution without vendor lock-in. Best for Primo Dialler is suited to medium-sized call centres who wish to have all the advanced features without the large associated costs. ## User reviews Pros & cons KC Katie C. Admin > "ViciDial has allowed us to integrate live call stats into our CRM software as well as many other pertinent..." [See full review](https://www.capterra.com/p/135842/VICIdial/#Capterra___6439883) DW Deanna W. Customer Service Agent > "We tried to get them fixed and they did not do anything." [See full review](https://www.capterra.com/p/135842/VICIdial/#Capterra___2837864) KC Katie C. Admin > "ViciDial is a dialer platform that I recommend to anyone in the call center industry." [See full review](https://www.capterra.com/p/135842/VICIdial/#Capterra___6439883) VS Vaughn S. CEO > "Too many features to learn, this software is loaded, so it will take you a while if you want to learn and try..." [See full review](https://www.capterra.com/p/135842/VICIdial/#Capterra___2124459) JM Javier M. HR Manager > "Having Vicidial makes our job way more easier" [See full review](https://www.capterra.com/p/135842/VICIdial/#Capterra___6595884) IS Ivan S. CTO > "Design outdated." [See full review](https://www.capterra.com/p/135842/VICIdial/#Capterra___3360899) Matthew A. Freelancer > "This is a superb software, I like the auto calling system as well and the manual dialing where I just have to..." [See full review](https://www.capterra.com/p/135842/VICIdial/#Capterra___3206966) JC Jorge C. Contact Center Consultant > "GUI, integrations quite complex and documentation is not always up to date. " [See full review](https://www.capterra.com/p/135842/VICIdial/#Capterra___2124235) RE Reda E. CTO > "Vicidial gave me a 0$ solution and helped me maximize my income" [See full review](https://www.capterra.com/p/135842/VICIdial/#Capterra___4485911) DR David R. help desk > "Front end is in desperate need of coding updates." [See full review](https://www.capterra.com/p/135842/VICIdial/#Capterra___2154198) AS Amy S. Owner > "ViciDial provided for us, the flexibility to house as many users as we needed by paying per server as opposed..." [See full review](https://www.capterra.com/p/135842/VICIdial/#Capterra___2123752) AM Andrei M. Innovations Manager > "The fact that doesn't have a clear release path." [See full review](https://www.capterra.com/p/135842/VICIdial/#Capterra___2130010) WG Wagner G. CEO > "It has all the features I needed to offer my customers a rich autodialer experience." [See full review](https://www.capterra.com/p/135842/VICIdial/#Capterra___2868988) CG Camilo G. CTO > "Also I think a lack of training in languages other than English." [See full review](https://www.capterra.com/p/135842/VICIdial/#Capterra___2124443) [View Reviews](https://www.capterra.com/p/135842/VICIdial/reviews/) EH Evan H. Owner > "It probably has more functionality than most competitors." [See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___3783826) EH Evan H. Owner > "Today they decided to raise our price by 10% for no reason, despite us complaining about the product. When you are setting up the product,..." [See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___3783826) Ausaf S. IT Manager > "The best thing of this product is it's customer portal u can easily make recharges with online payment facility and can also check the..." [See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___2396413) EH Evan H. Owner > "It is a money pit." [See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___3783826) TN Tshepo N. Sales Agent > "PrimoDialler is a satisfactory dialler for inbound and outbound calls, with helpful additional features such as the SMS function which..." [See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___2279798) RL Revel L. Director > "Primo Dialler your support chain is broken, fix it for the sake of future users." [See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___3002364) RC Rahul C. Owner > "I really appreciate Primo Diallers and team who helped me to get rid off problem of getting my telecalling team to work from home ,they..." [See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___2143174) RL Revel L. Director > "Anyhow, a few precious hours were wasted, only to be greeted with a "You must contact your support admin"" [See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___3002364) RK Rach K. Business Manager > "We have clients who need to integrate with several different CRM's and this is the only dialler that allows us to do that with ease." [See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___2384267) LA Luis A. IT Manager > "I don't have full access to all your settings, sometimes the support team takes too long to respond" [See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___2383913) PS Peter S. Owner > "Support service is sublime." [See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___3825823) NS Nouman S. Owner > "its slightly difficult to setup softphone on desktop" [See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___2384331) [View Reviews](https://www.capterra.com/p/148791/PrimoDialler/reviews/) ## User interface 4.69 (264) [Primo Dialler](https://www.capterra.com/p/148791/PrimoDialler/) 4.83 (108) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features VICIdial Top features 43/46 - Activity Dashboard - Activity Tracking - AI Copilot - Answering Machine Detection - API - Auto-Dialer - Automatic Call Distribution - Automatic Outbound Dialer - Callback Scheduling - Call Center Management - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scheduling - Call Scripting - Call Tracking - Call Transfer - Campaign Management - Chat/Messaging - Computer Telephony Integration - Contact Database - Contact Management - CRM - Customer Database - Generative AI - Integrations Management - Interaction Tracking - IVR - Lead Capture - Lead Management - Live Chat - Power Dialer - Predictive Dialer - Preview Dialer - Progressive Dialer - Real-Time Data - Real-Time Monitoring - Real-Time Reporting - Reporting/Analytics - Text to Speech - Third-Party Integrations - Voice Mail [See all features](https://www.capterra.com/p/135842/VICIdial/#features) Primo Dialler 19/46 - Activity Dashboard - Activity Tracking - AI Copilot - Answering Machine Detection - API - Auto-Dialer - Automatic Call Distribution - Automatic Outbound Dialer - Callback Scheduling - Call Center Management - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scheduling - Call Scripting - Call Tracking - Call Transfer - Campaign Management - Chat/Messaging - Computer Telephony Integration - Contact Database - Contact Management - CRM - Customer Database - Generative AI - Integrations Management - Interaction Tracking - IVR - Lead Capture - Lead Management - Live Chat - Power Dialer - Predictive Dialer - Preview Dialer - Progressive Dialer - Real-Time Data - Real-Time Monitoring - Real-Time Reporting - Reporting/Analytics - Text to Speech - Third-Party Integrations - Voice Mail [See all features](https://www.capterra.com/p/148791/PrimoDialler/#features) ### Recognition No recognitions have been awarded to VICIdial No recognitions have been awarded to Primo Dialler ### Deployment & support VICIdial Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Primo Dialler Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details VICIdial - By Vicidial Group - Located in United States - Founded in 2007 Primo Dialler - By Primo Dialler - Located in United Kingdom - Founded in 2015 ## Popular Comparisons [VICIdial](https://www.capterra.com/p/135842/VICIdial/)[4.69 (264)](https://www.capterra.com/p/135842/VICIdial/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (855)](https://www.capterra.com/p/169627/RingOver/reviews/) $400/month Price $29/month 4.7 Features 4.6 4.4 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/135842-169627/VICIdial-vs-RingOver) [Primo Dialler](https://www.capterra.com/p/148791/PrimoDialler/)[4.83 (108)](https://www.capterra.com/p/148791/PrimoDialler/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (855)](https://www.capterra.com/p/169627/RingOver/reviews/) $35/month Price $29/month 4.7 Features 4.6 4.8 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/148791-169627/PrimoDialler-vs-RingOver) [VICIdial](https://www.capterra.com/p/135842/VICIdial/)[4.69 (264)](https://www.capterra.com/p/135842/VICIdial/reviews/) vs [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (386)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) $400/month Price $90/month 4.7 Features 4.5 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/76768-135842/Cloud-Predictive-Dialer-vs-VICIdial) [Primo Dialler](https://www.capterra.com/p/148791/PrimoDialler/)[4.83 (108)](https://www.capterra.com/p/148791/PrimoDialler/reviews/) vs [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.82 (309)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) $35/month Price $25/month 4.7 Features 4.8 4.8 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/29589-148791/CallCenterNOW-vs-PrimoDialler) [VICIdial](https://www.capterra.com/p/135842/VICIdial/)[4.69 (264)](https://www.capterra.com/p/135842/VICIdial/reviews/) vs [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.82 (309)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) $400/month Price $25/month 4.7 Features 4.8 4.4 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/29589-135842/CallCenterNOW-vs-VICIdial) [Primo Dialler](https://www.capterra.com/p/148791/PrimoDialler/)[4.83 (108)](https://www.capterra.com/p/148791/PrimoDialler/reviews/) vs [CallTools](https://www.capterra.com/p/149510/Call-Center-Software/)[4.83 (155)](https://www.capterra.com/p/149510/Call-Center-Software/reviews/) $35/month Price Contact vendor for pricing 4.7 Features 4.8 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/148791-149510/PrimoDialler-vs-Call-Center-Software) [VICIdial](https://www.capterra.com/p/135842/VICIdial/)[4.69 (264)](https://www.capterra.com/p/135842/VICIdial/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $400/month Price $15/month 4.7 Features 4.6 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-135842/LiveAgent-vs-VICIdial) [Primo Dialler](https://www.capterra.com/p/148791/PrimoDialler/)[4.83 (108)](https://www.capterra.com/p/148791/PrimoDialler/reviews/) vs [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (386)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) $35/month Price $90/month 4.7 Features 4.5 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/76768-148791/Cloud-Predictive-Dialer-vs-PrimoDialler) [VICIdial](https://www.capterra.com/p/135842/VICIdial/)[4.69 (264)](https://www.capterra.com/p/135842/VICIdial/reviews/) vs [Readymode](https://www.capterra.com/p/136728/Readymode/)[4.59 (129)](https://www.capterra.com/p/136728/Readymode/reviews/) $400/month Price $199/month 4.7 Features 4.5 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135842-136728/VICIdial-vs-Readymode) [Primo Dialler](https://www.capterra.com/p/148791/PrimoDialler/)[4.83 (108)](https://www.capterra.com/p/148791/PrimoDialler/reviews/) vs [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.18 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) $35/month Price $27/month 4.7 Features 4.2 4.8 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/148791-190976/PrimoDialler-vs-Dialpad-Sell) [VICIdial](https://www.capterra.com/p/135842/VICIdial/)[4.69 (264)](https://www.capterra.com/p/135842/VICIdial/reviews/) vs [CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.40 (675)](https://www.capterra.com/p/159578/CallHippo/reviews/) $400/month Price $1/month 4.7 Features 4.3 4.4 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/135842-159578/VICIdial-vs-CallHippo) [Primo Dialler](https://www.capterra.com/p/148791/PrimoDialler/)[4.83 (108)](https://www.capterra.com/p/148791/PrimoDialler/reviews/) vs [Aircall](https://www.capterra.com/p/184709/Aircall/)[4.23 (458)](https://www.capterra.com/p/184709/Aircall/reviews/) $35/month Price $40/month 4.7 Features 4.1 4.8 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/148791-184709/PrimoDialler-vs-Aircall)