VICIdial vs Genesys Cloud CX: Which is a better fit?

Katie: Hi, my name's Katie. I'm an operation administrator for a marketing and advertising company. We give VIC four stars. We were using Promero Dialer before. The reason we made the switch is because Promero lacked a lot of the API integrations our business needed with our current softwares, as well as the pricing. Promero was a little expensive, especially on the carrier side for usage and minutes. So one of the major reasons why we chose VICIdial is their API functionality. Our team was able to seamlessly integrate VICIdial into our current systems, which really helped our business grow. Another reason was their affordable pricing. VICIdial is very competitive and a lot cheaper than other dialers out there, and you still get exactly what your business needs. Onboarding with VICI was very straightforward. The admin and user interface is very user-friendly, so the time it took for us to set up was very minimal. So my advice would be to not always go for the most expensive option out there. A lot of dialers like to promise better returns and better contact rates, but most of the time you can get exactly what your business needs at a more affordable cost. So VICIdial was that answer for us.

Bernard G.: Hello, I'm Bernard, business cloud communications consultant reviewing the Genesys Cloud which I would give a five out of five. For more information, click below. Prior to using Genesys Cloud, an on-premises aspect call center was being used. With the recent COVID situation, it wasn't ideal for remote agent solutions, and as such, the Genesys Cloud solution was the perfect answer. Genesys Cloud was selected after reviewing several different providers with the main criteria of being a complete provider of both call center contact center and unified communication solutions. The Genesys Cloud solution provides a complete portfolio for the business, and for that reason, it was the perfect solution for the organization and that's why we implemented it. Getting started with Genesys Cloud was relatively easy, but it did take some preparation work to get things started. By mapping out the user profiles and the routing logic, we're able to implement it. It took a little bit of time, but nothing that really prevented us from having a clean cut-over and having this solution go live. For those evaluating Genesys Cloud, I would recommend working with a value-added reseller that has experience in your vertical industry. For our industry, it helped having a value-added reseller that really knew the intricacies of integrating with solutions such as salesforce.com that we use. By taking advantage of their experience and the Genesys Cloud, it resulted in a smooth implementation that ultimately makes the callers and the employees use the solution effectively, and as a result, truly a success.