# Compare VICIdial vs Squaretalk 2026 | Capterra > Unsure of what to choose? Check Capterra to compare VICIdial and Squaretalk based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/135842-219046/VICIdial-vs-Squaretalk-Matrix --- # VICIdial vs Squaretalk Features and Cost Comparison Last updated June 3rd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: VICIdialSquaretalk2/4 selected [VICIdial](https://www.capterra.com/p/135842/VICIdial/)[4.7 (265)](https://www.capterra.com/p/135842/VICIdial/reviews/) [Squaretalk](https://www.capterra.com/p/219046/Squaretalk-Matrix/)[4.9 (102)](https://www.capterra.com/p/219046/Squaretalk-Matrix/reviews/) [## VICIdial](https://www.capterra.com/p/135842/VICIdial/)[4.7 (265)](https://www.capterra.com/p/135842/VICIdial/reviews/) Starting Price $400.00/month Value-for-Money 4.8 Functionality 4.7 Ease of Use 4.3 Customer Service 4.5 Reviews Sentiment Based on [265 reviews](#user-reviews) Positive 249 Neutral 12 Negative 4 [## Squaretalk](https://www.capterra.com/p/219046/Squaretalk-Matrix/)[4.9 (102)](https://www.capterra.com/p/219046/Squaretalk-Matrix/reviews/) Starting Price $25.00/month Value-for-Money 4.7 Functionality 4.7 Ease of Use 4.9 Customer Service 4.9 Reviews Sentiment Based on [102 reviews](#user-reviews) Positive 101 Neutral 0 Negative 1 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Key features rated by users Features selected based on 4,844 reviews from call center software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 74%Fit Missing features Not enough reviews Feature ratings Call Center Management 4.6 Dashboard NA Call Logging 4.8 Call Recording 4.7 Call Tracking 5.0 74%Fit Not enough reviews Feature ratings Call Center Management 4.7 Dashboard \-- Call Logging 4.8 Call Recording 4.8 Call Tracking 4.7 User satisfaction User satisfaction 4.7 User reviews[265](https://www.capterra.com/p/135842/VICIdial/reviews/) Ease of use 4.3 Functionality 4.7 Value for money 4.8 Customer support 4.5 User satisfaction 4.9 User reviews[102](https://www.capterra.com/p/219046/Squaretalk-Matrix/reviews/) Ease of use 4.9 Functionality 4.7 Value for money 4.7 Customer support 4.9 Price starts from Price starts from $400Other, Per Month - Free version - Free trial Price starts from $25Per User, Per Month - Free version - Free trial Best for Best for Any company wanting a contact center solution without vendor lock-in. Best for Squaretalk’s versatile software suits contact centers of all sizes. It’s perfect for BPOs, customer support units, high-velocity sales teams, telemarketers, insurance or financial institutions, etc. ## User reviews Pros & cons KC Katie C. Admin > "ViciDial has allowed us to integrate live call stats into our CRM software as well as many other..." [See full review](https://www.capterra.com/p/135842/VICIdial/#Capterra___6439883) VR Verified Reviewer Transfer Sales Agent > "The dispositions were very limited and extremely direct, which made the workflow feel restricted." [See full review](https://www.capterra.com/p/135842/VICIdial/#Capterra___7141628) KC Katie C. Admin > "ViciDial is a dialer platform that I recommend to anyone in the call center industry." [See full review](https://www.capterra.com/p/135842/VICIdial/#Capterra___6439883) VR Verified Reviewer Transfer Sales Agent > "Another issue I experienced was during transfers." [See full review](https://www.capterra.com/p/135842/VICIdial/#Capterra___7141628) JM Javier M. HR Manager > "Having Vicidial makes our job way more easier" [See full review](https://www.capterra.com/p/135842/VICIdial/#Capterra___6595884) IS Ivan S. CTO > "Design outdated." [See full review](https://www.capterra.com/p/135842/VICIdial/#Capterra___3360899) Matthew A. Freelancer > "This is a superb software, I like the auto calling system as well and the manual dialing where I..." [See full review](https://www.capterra.com/p/135842/VICIdial/#Capterra___3206966) DW Deanna W. Customer Service Agent > "We tried to get them fixed and they did not do anything." [See full review](https://www.capterra.com/p/135842/VICIdial/#Capterra___2837864) [View Reviews](https://www.capterra.com/p/135842/VICIdial/reviews/) Paras G. Senior support manager > "Squaretalk was a game changer for us, we shifted from an software which used to charge extra for every feature but squaretalk..." [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___7066981) KH Kevin H. IT Manager > "The fact you can't run a spam check on more than 30 numbers at a time, leading you to have to check 30, then go to the next 30..." [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___7102807) BM Brajesh M. Developer > "By automating the dialing processes, Squaretalk has significantly improved agent productivity and important mentrics like answer..." [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___6717882) VR Verified Reviewer Manager > "We used to struggle with both overstaffing and understaffing, which impacted costs and customer experience." [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___7135986) Vikash M. Marketing officer > "They’ve recently added more self-service options to the portal, which speeds up admin work, and let managers customize their..." [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___6476293) AP Albert P. CEO > "The previous app was a bit aged and needs to be much more user friendly." [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___6794997) Bharat S. Chief Executing Officer > "The Click-to-Call CRM integration and the advanced call-handling features help us personalize our services and improve retention." [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___6630788) IO Ivanna O. Back Office Manager > "the absence of option calling back to us via mobile app or seeing the missed call" [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___5001897) VR Verified Reviewer Cashflow consultant > "The reporting and analytics features privide valuable insights into call performance and help us to optimize our strategies." [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___6337783) AK Anel K. IT Administrator > "Sometimes we got already spammed numbers." [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___6096411) Vikash M. Marketing officer > "Squaretalk made it easier to forward calls to other team members and escalate customer problems, which improved our resolution..." [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___6476293) AK Anel K. IT Administrator > "I am not sure if it is Squaretalk or carriers mistake." [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___6096411) SF Sandy F. Engineering > "Good experience overall, I especially like the automation routines which help my daily workflow greatly" [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___7076983) BK Bartosz K. Junior Data Engineer > "it is not possible to export selected columns in call history" [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___3926999) VR Verified Reviewer Marketing and Sales specialist > "I'm impressed by Squaretalk's continuous innovation, even implementing a customized feature we requested to optimize workforce..." [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___6637272) JV Joaquin V. Marketing Manager > "Something I think they are missing is identifying who is calling from their platform." [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___4777987) DG Dejan G. Software Specialist > "Great phone calls quality, very easy for using and administering, as well as custom integrations." [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___7047571) SC Sandra C. commercial coordinator > "So far I have no criticism of the system; except for two brief moments when the system failed to convert the call." [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___3730878) [View Reviews](https://www.capterra.com/p/219046/Squaretalk-Matrix/reviews/) ## User interface 4.69 (265) [Squaretalk](https://www.capterra.com/p/219046/Squaretalk-Matrix/) 4.86 (102) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Tracking 207 Important AI Copilot 150 Important AI Summarization 120 Important VICIdial 35/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/135842/VICIdial/#features) Squaretalk Top features 37/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/219046/Squaretalk-Matrix/#features) ### Recognition VICIdial is recognized as a top-rated tool in 1 Capterra Shortlist reports Squaretalk is recognized as a top-rated tool in 2 Capterra Shortlist reports ### Deployment & support VICIdial Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Squaretalk Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details VICIdial - By Vicidial Group - Located in United States - Founded in 2007 Squaretalk - By Squaretalk - Located in Israel - Founded in 2008 ## Popular Comparisons [VICIdial](https://www.capterra.com/p/135842/VICIdial/)[4.69 (265)](https://www.capterra.com/p/135842/VICIdial/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (875)](https://www.capterra.com/p/169627/RingOver/reviews/) $400/month Price $29/month 4.7 Features 4.6 4.3 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/135842-169627/VICIdial-vs-RingOver) [Squaretalk](https://www.capterra.com/p/219046/Squaretalk-Matrix/)[4.86 (102)](https://www.capterra.com/p/219046/Squaretalk-Matrix/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (875)](https://www.capterra.com/p/169627/RingOver/reviews/) $25/month Price $29/month 4.7 Features 4.6 4.9 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/169627-219046/RingOver-vs-Squaretalk-Matrix) [VICIdial](https://www.capterra.com/p/135842/VICIdial/)[4.69 (265)](https://www.capterra.com/p/135842/VICIdial/reviews/) vs [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (387)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) $400/month Price $90/month 4.7 Features 4.5 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/76768-135842/Cloud-Predictive-Dialer-vs-VICIdial) [Squaretalk](https://www.capterra.com/p/219046/Squaretalk-Matrix/)[4.86 (102)](https://www.capterra.com/p/219046/Squaretalk-Matrix/reviews/) vs [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (387)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) $25/month Price $90/month 4.7 Features 4.5 4.9 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/76768-219046/Cloud-Predictive-Dialer-vs-Squaretalk-Matrix) [VICIdial](https://www.capterra.com/p/135842/VICIdial/)[4.69 (265)](https://www.capterra.com/p/135842/VICIdial/reviews/) vs [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.81 (324)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) $400/month Price $25/month 4.7 Features 4.7 4.3 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/29589-135842/CallCenterNOW-vs-VICIdial) [Squaretalk](https://www.capterra.com/p/219046/Squaretalk-Matrix/)[4.86 (102)](https://www.capterra.com/p/219046/Squaretalk-Matrix/reviews/) vs [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.81 (324)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) $25/month Price $25/month 4.7 Features 4.7 4.9 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/29589-219046/CallCenterNOW-vs-Squaretalk-Matrix) [VICIdial](https://www.capterra.com/p/135842/VICIdial/)[4.69 (265)](https://www.capterra.com/p/135842/VICIdial/reviews/) vs [Readymode](https://www.capterra.com/p/136728/Readymode/)[4.63 (142)](https://www.capterra.com/p/136728/Readymode/reviews/) $400/month Price $199/month 4.7 Features 4.6 4.3 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/135842-136728/VICIdial-vs-Readymode) [Squaretalk](https://www.capterra.com/p/219046/Squaretalk-Matrix/)[4.86 (102)](https://www.capterra.com/p/219046/Squaretalk-Matrix/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $25/month Price $15/month 4.7 Features 4.6 4.9 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-219046/LiveAgent-vs-Squaretalk-Matrix) [VICIdial](https://www.capterra.com/p/135842/VICIdial/)[4.69 (265)](https://www.capterra.com/p/135842/VICIdial/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $400/month Price $15/month 4.7 Features 4.6 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-135842/LiveAgent-vs-VICIdial) [Squaretalk](https://www.capterra.com/p/219046/Squaretalk-Matrix/)[4.86 (102)](https://www.capterra.com/p/219046/Squaretalk-Matrix/reviews/) vs [Readymode](https://www.capterra.com/p/136728/Readymode/)[4.63 (142)](https://www.capterra.com/p/136728/Readymode/reviews/) $25/month Price $199/month 4.7 Features 4.6 4.9 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/136728-219046/Readymode-vs-Squaretalk-Matrix) [VICIdial](https://www.capterra.com/p/135842/VICIdial/)[4.69 (265)](https://www.capterra.com/p/135842/VICIdial/reviews/) vs [CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.40 (681)](https://www.capterra.com/p/159578/CallHippo/reviews/) $400/month Price $0/month 4.7 Features 4.3 4.3 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/135842-159578/VICIdial-vs-CallHippo) [Squaretalk](https://www.capterra.com/p/219046/Squaretalk-Matrix/)[4.86 (102)](https://www.capterra.com/p/219046/Squaretalk-Matrix/reviews/) vs [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.60 (918)](https://www.capterra.com/p/175788/Nextiva/reviews/) $25/month Price $25/month 4.7 Features 4.6 4.9 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/175788-219046/Nextiva-vs-Squaretalk-Matrix)